We took a Viking River Cruise on the Danube in 2013 and have been telling everyone how great Viking is. We were VERY impressed and certainly planned to be lifetime customers.

For our next Viking cruise, we booked the Viking Ocean Cruise entitled Passage Through Western Europe. We booked the trip 9 months before going. We were on vacation at the time and so we booked it over the phone. We told the Viking agent that we really liked the itinerary of the Passage Through Western Europe trip but the dates didn’t work for us. She said they had just added another date Apr 17, 2016 which worked perfectly for us so we booked it. The agent never mentioned the itinerary was nothing like the trip advertised (although it was still named “Passage Through Western Europe”) and we had no reason to question her since we thought Viking was a reputable company (we now know better). However, the agent lying to us is irrelevant as we talked to people who booked only 3 months prior to the trip and they were sold the exact same bogus itinerary as we were.

The brochure said "15 day cruise visiting 5 countries and 11 ports". We actually visited only 4 ports on the original itinerary; this includes embarkation and debarkation ports so we really visited only 2 ports on the original itinerary. Did you get that? On a 15 day cruise that we took to specifically visit the ports advertised, we visited 2 out of 11 ports! We were only supposed to have 3 days at sea instead we spent over ½ the trip at sea. Read more