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With a couple of dozen cruises under our belts, seven of those on Azamara Journey, we had a fair knowledge of "good" and "not so good" staterooms and booked 4030 (low deck, midships in anticipation of the South China Sea) well in advance with a NO UPGRADE instruction to our TA. STATEROOM(S) 4030 booked but "upgraded" to 6067 and subsequently to 7098 The first night we had virtually no sleep due to a poorly adjusted air conditioner that regularly started up with a noise level similar to a large plane taking off!!! This was adjusted well by the wizard engineer, but we were still disturbed by some other mechanical noise. So after a couple of days we were offered another move ... higher up ... to 7098 ... where the A/C again required adjusting. And the vibrations had to be experienced to be believed. Every night my bed vibrated and shuddered and I was lucky to get more than a few hours sleep each night for most of the cruise (overnights in port were a blessing). When we reached cooler climates the stateroom temperature dropped dramatically due to lack of seal around the door to the balcony ... wind whistled in enough to push the closed heavy curtains away from the door and windows!!! Several sea days were spent sitting in the Casino lounge area, as our stateroom was most uncomfortable due to vibrations making it impossible to rest. Apart from temperature, noise & vibration, the stateroom was as expected from previous cruises on the Journey (which does not have the same vibration problem ... was it due to the propeller damage sustained in New Zealand?). DINING Much as expected from experience on the Journey, although I felt there were less choices on the daily menu in Discoveries Restaurant, as the "always available" choices were included where there might have been more daily variation. Unfortunately I am allergic to both shellfish and crustaceans, which regularly ruled out at least half of the choices. The menu became somewhat boring on the 16 night cruise. Windows Cafe was as expected. We do not patronise the Specialty restaurants. Wait staff in all areas are all very good. EMBARKATION That's where our problems with this, our first cruise on the Quest started. We arrived to check in with our bags properly tagged to find we had been upgraded to if I remember correctly 6067 ... not happy ... and so this cruise from Bali to Osaka developed in many ways to our worst ever cruise experience. Apart from that, the embarkation process was as usual smooth. ENRICHMENT ACTIVITIES I did not attend any lectures on this cruise. Activities ... we formed a team with another couple (and occasional extras) and played regularly. We enjoyed the sessions led by Marcio, Alex, Alina and towards the end of the cruise, Daniel. Our core team also played the progressive trivia on sea days. As has been noted in another review, Lee's very strong Newcastle accent was more difficult to comprehend than the accents of eastern European activities staff. On two very rough sea days requests were made to relocate the progressive trivia from The Looking Glass (deck 10 forward with bow crashes & spray splashes making the windows look like those of a fish shop) to a lower deck. It was not relocated and we played as some left to pick up strategically located "barf bags" and several art works fell in The Looking Glass where they had been placed for an Art Auction (the Auction was cancelled on the second of those days.) We did not participate in other activities, many of which were cancelled due to rough weather. Selected activities attract points scores for attendance and more for a win, which are redeemed for "prizes" on the last day of the cruise. As one might imagine on a 16 night cruise with regular attendance (and a certain number of wins) at various activities a reasonable points tally is achieved. On the Journey the points scored were fully compensated. On this cruise we were informed at the time of prize collection ... only one item per person. No incentive to participate in the unlikely event of a future cruise on this ship! ENTERTAINMENT We have seen the Production Shows on the Journey, so did not go again. We did enjoy Michael Falzon's show, as well as the shows of local entertainment groups brought on board. The music of PapaT and Max was enjoyable throughout (when it could be heard). We would have liked one of the two to be located in The Looking Glass for the pre dinner time slot, rather than the Casino Lounge or Discoveries Lounge, both of which are relatively small spaces where the hubbub of conversation in a crowded area makes it virtually impossible to hear the music unless seated right beside guitar or piano. FITNESS & RECREATION We do not use the Gym, but have our own fitness regimes PUBLIC ROOMS Clean and tidy, although in need of attention in some areas. Staff are prompt to tidy messes left by careless cruisers. SERVICE As expected, very good in most areas, although some staff at Guest Relations seem unable to answer questions "outside their script" ... for example ... is the AzAmazing Evening indoors or outdoors ... I don't know! Hotel Manager Philip and Guest Relations Manager Federico both did what they could (short of reinstating us to 4030) to try and improve our experience. SHORE EXCURSIONS I prefer to "do my own thing" or join a small independent group to tour, rarely taking a ship's excursion, as they are overpriced. On this cruise I attended the less than Azamazing Evening ... the pre show "entertainment" which may have been beyond the control of Azamara staff was way too loud accompanied by flashing strobe lights into the eyes of those unlucky enough to have been on an early bus from the ship. The show itself was at an acceptable volume and was interesting. Refreshments were plentiful on a hot (30+C night). But ... the bus back to the ship was freezing ... resulting in many coughs among cruisers during the remainder of the cruise. VALUE FOR MONEY I have rated as poor on this occasion, as it ended up being the most uncomfortable cruise we have ever taken, as a result of being "upgraded" against our express instruction. Had we been in our booked stateroom my rating would doubtless have been higher. LAST COMMENTS Motion in the ocean Unlike any other ship we have sailed on, where every Captain has (when necessary) in his twice daily address warned of possible "motion in the ocean" and suggested "taking precautions .... there was never any suggestion of "motion in the ocean" or any suggestion that cruisers should "take precautions" from Captain Jose, with the result that many cruisers who would have used patches, bands or medications were unwell on more than one occasion. Vibrations We have never known any ship on which we have sailed to vibrate in virtually all areas, that vibration exacerbated when the speed is increased ....... Disembarkation This was the first time we have walked down a gangplank at the end of a cruise and not had any Officers to farewell us ... port staff directed us to bag collection and Customs ... but then we were left "floundering" and somewhat anxious as there was no crew member to direct us to the bus for Airport Transfer for our 11am flight. (we usually make independent arrangements, but took the transfer this time due to lack of Taxi availability at the early hour) After some time a member of Shore Excursions staff appeared, but she seemed somewhat confused and did not instill confidence. However all was well and we made it to the airport in time.

Not So Amazing, Bali to Osaka

Azamara Quest Cruise Review by Baynanno1

11 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Asia
  • Cabin Type: Club Veranda Stateroom
With a couple of dozen cruises under our belts, seven of those on Azamara Journey, we had a fair knowledge of "good" and "not so good" staterooms and booked 4030 (low deck, midships in anticipation of the South China Sea) well in advance with a NO UPGRADE instruction to our TA.

STATEROOM(S)

4030 booked but "upgraded" to 6067 and subsequently to 7098

The first night we had virtually no sleep due to a poorly adjusted air conditioner that regularly started up with a noise level similar to a large plane taking off!!! This was adjusted well by the wizard engineer, but we were still disturbed by some other mechanical noise.

So after a couple of days we were offered another move ... higher up ... to 7098 ... where the A/C again required adjusting. And the vibrations had to be experienced to be believed. Every night my bed vibrated and shuddered and I was lucky to get more than a few hours sleep each night for most of the cruise (overnights in port were a blessing).

When we reached cooler climates the stateroom temperature dropped dramatically due to lack of seal around the door to the balcony ... wind whistled in enough to push the closed heavy curtains away from the door and windows!!!

Several sea days were spent sitting in the Casino lounge area, as our stateroom was most uncomfortable due to vibrations making it impossible to rest.

Apart from temperature, noise & vibration, the stateroom was as expected from previous cruises on the Journey (which does not have the same vibration problem ... was it due to the propeller damage sustained in New Zealand?).

DINING

Much as expected from experience on the Journey, although I felt there were less choices on the daily menu in Discoveries Restaurant, as the "always available" choices were included where there might have been more daily variation. Unfortunately I am allergic to both shellfish and crustaceans, which regularly ruled out at least half of the choices. The menu became somewhat boring on the 16 night cruise. Windows Cafe was as expected. We do not patronise the Specialty restaurants. Wait staff in all areas are all very good.

EMBARKATION

That's where our problems with this, our first cruise on the Quest started. We arrived to check in with our bags properly tagged to find we had been upgraded to if I remember correctly 6067 ... not happy ... and so this cruise from Bali to Osaka developed in many ways to our worst ever cruise experience.

Apart from that, the embarkation process was as usual smooth.

ENRICHMENT ACTIVITIES

I did not attend any lectures on this cruise.

Activities ... we formed a team with another couple (and occasional extras) and played regularly. We enjoyed the sessions led by Marcio, Alex, Alina and towards the end of the cruise, Daniel. Our core team also played the progressive trivia on sea days. As has been noted in another review, Lee's very strong Newcastle accent was more difficult to comprehend than the accents of eastern European activities staff. On two very rough sea days requests were made to relocate the progressive trivia from The Looking Glass (deck 10 forward with bow crashes & spray splashes making the windows look like those of a fish shop) to a lower deck. It was not relocated and we played as some left to pick up strategically located "barf bags" and several art works fell in The Looking Glass where they had been placed for an Art Auction (the Auction was cancelled on the second of those days.)

We did not participate in other activities, many of which were cancelled due to rough weather.

Selected activities attract points scores for attendance and more for a win, which are redeemed for "prizes" on the last day of the cruise. As one might imagine on a 16 night cruise with regular attendance (and a certain number of wins) at various activities a reasonable points tally is achieved. On the Journey the points scored were fully compensated. On this cruise we were informed at the time of prize collection ... only one item per person. No incentive to participate in the unlikely event of a future cruise on this ship!

ENTERTAINMENT

We have seen the Production Shows on the Journey, so did not go again.

We did enjoy Michael Falzon's show, as well as the shows of local entertainment groups brought on board.

The music of PapaT and Max was enjoyable throughout (when it could be heard). We would have liked one of the two to be located in The Looking Glass for the pre dinner time slot, rather than the Casino Lounge or Discoveries Lounge, both of which are relatively small spaces where the hubbub of conversation in a crowded area makes it virtually impossible to hear the music unless seated right beside guitar or piano.

FITNESS & RECREATION

We do not use the Gym, but have our own fitness regimes

PUBLIC ROOMS

Clean and tidy, although in need of attention in some areas. Staff are prompt to tidy messes left by careless cruisers.

SERVICE

As expected, very good in most areas, although some staff at Guest Relations seem unable to answer questions "outside their script" ... for example ... is the AzAmazing Evening indoors or outdoors ... I don't know!

Hotel Manager Philip and Guest Relations Manager Federico both did what they could (short of reinstating us to 4030) to try and improve our experience.

SHORE EXCURSIONS

I prefer to "do my own thing" or join a small independent group to tour, rarely taking a ship's excursion, as they are overpriced.

On this cruise I attended the less than Azamazing Evening ... the pre show "entertainment" which may have been beyond the control of Azamara staff was way too loud accompanied by flashing strobe lights into the eyes of those unlucky enough to have been on an early bus from the ship. The show itself was at an acceptable volume and was interesting. Refreshments were plentiful on a hot (30+C night). But ... the bus back to the ship was freezing ... resulting in many coughs among cruisers during the remainder of the cruise.

VALUE FOR MONEY

I have rated as poor on this occasion, as it ended up being the most uncomfortable cruise we have ever taken, as a result of being "upgraded" against our express instruction.

Had we been in our booked stateroom my rating would doubtless have been higher.

LAST COMMENTS

Motion in the ocean

Unlike any other ship we have sailed on, where every Captain has (when necessary) in his twice daily address warned of possible "motion in the ocean" and suggested "taking precautions .... there was never any suggestion of "motion in the ocean" or any suggestion that cruisers should "take precautions" from Captain Jose, with the result that many cruisers who would have used patches, bands or medications were unwell on more than one occasion.

Vibrations

We have never known any ship on which we have sailed to vibrate in virtually all areas, that vibration exacerbated when the speed is increased .......

Disembarkation

This was the first time we have walked down a gangplank at the end of a cruise and not had any Officers to farewell us ... port staff directed us to bag collection and Customs ... but then we were left "floundering" and somewhat anxious as there was no crew member to direct us to the bus for Airport Transfer for our 11am flight. (we usually make independent arrangements, but took the transfer this time due to lack of Taxi availability at the early hour)

After some time a member of Shore Excursions staff appeared, but she seemed somewhat confused and did not instill confidence. However all was well and we made it to the airport in time.
Baynanno1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
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Shore Excursions
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Cabin Review

Club Veranda Stateroom
Cabin V2 7098
4030 booked but "upgraded" to 6067 and subsequently to 7098
The first night we had virtually no sleep due to a poorly adjusted air conditioner that regularly started up with a noise level similar to a large plane taking off!!! This was adjusted well by the wizard engineer, but we were still disturbed by some other mechanical noise.
So after a couple of days we were offered another move ... higher up ... to 7098 ... where the A/C again required adjusting. And the vibrations had to be experienced to be believed. Every night my bed vibrated and shuddered and I was lucky to get more than a few hours sleep each night for most of the cruise (overnights in port were a blessing).
When we reached cooler climates the stateroom temperature dropped dramatically due to lack of seal around the door to the balcony ... wind whistled in enough to push the closed heavy curtains away from the door and windows!!!
Several sea days were spent sitting in the Casino lounge area, as our stateroom was most uncomfortable due to vibrations making it impossible to rest.
Apart from temperature, noise & vibration, the stateroom was as expected from previous cruises on the Journey (which does not have the same vibration problem ... was it due to the propeller damage sustained in New Zealand?).
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