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Tough to tell whether this cruise is indicative of Azamara cruises, or is a bit mucked up because of pending dry dock issues. First the good. Even before remodeling, cabins and common areas are nice, food is quite good, staff very friendly. Now reality. Cruise was shortened by three days, and Vietnam stop eliminated. We were notified ten days before taking off. We never received any information about where to board the ship in Osaka. Fortunately I had plowed through the Azamara web site prior to sailing to locate emparcation logistics. No luggage tags for boarding. Once again, I had printed out some samples that were labeled "Not for use as luggage tags," but which functioned fine. We had previously booked and paid for a Kyoto shore excursion. Just by chance we popped in the shore excursion line while waiting for our room to open up, and by accident found our excursion had been cancelled. No notification. Signed up for an alternative, and were able to secure last three spots. Were finally able to enter our room, found a land excursion packet informing us of cancelled excursion, but indication plenty of room on alternative tours. Not so. And so it went. This is our twelfth or so cruise, and first on Azamara. It is by far the least successful, and so far does not compare with trips on National Geographic, Voyages to Antiquity, or Regents. Target clientele appears to be elderly who are not particularly mobile. Shore excursions and guides are OK, but not exceptional. If you are an active person like we are, you may want to consider an alternative line. From an educational perspective, lectures are quite lacking. The Chinese lecturer on our cruise was excellent, but underutilized. The destination specific talks were more like commercials for Azamara partners. If your primary interest is shopping, this is good. If it is learning about history and culture, not of value. We were offered a 20% discount on a future cruise with Azamara due to elimination of Vietnam segment. Will have to really think whether this was a one off event or a normal level of service for Azamara.

OK Ship and Staff; Dismal Customer Communications

Azamara Quest Cruise Review by Dan_Clements

11 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Asia
  • Cabin Type: Club Veranda Stateroom
Tough to tell whether this cruise is indicative of Azamara cruises, or is a bit mucked up because of pending dry dock issues.

First the good. Even before remodeling, cabins and common areas are nice, food is quite good, staff very friendly.

Now reality. Cruise was shortened by three days, and Vietnam stop eliminated. We were notified ten days before taking off. We never received any information about where to board the ship in Osaka. Fortunately I had plowed through the Azamara web site prior to sailing to locate emparcation logistics.

No luggage tags for boarding. Once again, I had printed out some samples that were labeled "Not for use as luggage tags," but which functioned fine.

We had previously booked and paid for a Kyoto shore excursion. Just by chance we popped in the shore excursion line while waiting for our room to open up, and by accident found our excursion had been cancelled. No notification. Signed up for an alternative, and were able to secure last three spots. Were finally able to enter our room, found a land excursion packet informing us of cancelled excursion, but indication plenty of room on alternative tours. Not so.

And so it went. This is our twelfth or so cruise, and first on Azamara. It is by far the least successful, and so far does not compare with trips on National Geographic, Voyages to Antiquity, or Regents.

Target clientele appears to be elderly who are not particularly mobile. Shore excursions and guides are OK, but not exceptional. If you are an active person like we are, you may want to consider an alternative line.

From an educational perspective, lectures are quite lacking. The Chinese lecturer on our cruise was excellent, but underutilized. The destination specific talks were more like commercials for Azamara partners. If your primary interest is shopping, this is good. If it is learning about history and culture, not of value.

We were offered a 20% discount on a future cruise with Azamara due to elimination of Vietnam segment. Will have to really think whether this was a one off event or a normal level of service for Azamara.
Dan_Clements’s Full Rating Summary
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Cabin Review

Club Veranda Stateroom
Cabin V1 6017
Cabin was nice, and balcony good for photography. A bit noisy in early evening from entertainment deck below ours, but no big deal.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins