My husband, my two daughters (age 9 & 6) and myself recently cruised on the Norwegian Getaway (Jan 24-31, 2016). This was our 6th cruise, our 1st on a Norwegian ship.

Our first night on the ship we went to Savour restaurant. We arrived (with my sister and brother-in-law and their two kids) at approximately 7pm, we were seated shortly thereafter. We sat and watched 32 wait staff walk past us without recognizing our arrival. We stopped a few and requested a server, they just said someone will be right with you and walked away. Finally, a waiter came over and very rudely took our food order. We had 4 kids with us, yet we still had to ask for kids menus (should they not be brought out at the time we are lead to our table)? [He] never did take our drink order, only our food order. We had to ask another waiter to take our drink order, after we ordered our drinks took about 30 min to arrive. Our entire meal took approx. 2.5 hours and our food was mediocre at best. I filled in the comment card that was on our table indicating our dissatisfaction with our meal, the next day, Isaac called and apologized and sent us up some chocolate covered strawberries.

We were on the private island the next day. We got off the ship with anticipation of a great day in our minds. The weather was hot so we wanted to enjoy our unlimited beverage package, unfortunately, the lines were so long that it took an hour to get a drink! To me, this is unacceptable! To stand in line for an hour just to get one drink because Norwegian won’t staff appropriately is offensive, the last thing I want to do on a beach is wait in line for over an hour for a watered down beverage. Also, we didn’t have one person stop by and take our drink order. This was the case for the entire trip…it seems not all bars were open and when you went to the pool bar it was 8 deep with people waiting to get a drink and two bartenders there to serve the 100 people waiting. There was another bar by the pool but it never seemed to be open. Read more