We are doing a review of Explorer of the seas Xmas / New Years cruise as there where many, many highs but as with most things in life some negatives and we wanted to let people know our experiences on the cruise, from our perspective. We want to ensure that people understand that the positives as well as the negatives need to be highlighted other wise large corporations will not know what areas they are excelling in or need to improve.

Food and service in specialty restaurants was fantastic and the wind jammer was really good as well. It is a Beautiful ship and our daughter did not want to leave. I think Explorer will do even be better next year if they can tweak a few issues in their service areas. Adventure Ocean for the kids is outstanding our daughter loved going there and the staff were exceptional.

Christmas in the main dining room was a big disappointment. One Xmas cracker each on the table with a limited menu that was not very Xmas focussed. We were asked to move from our designated table as a family wanted to be sat together (which was fine) but we were seated into a corner table at a fire exit door and could not even see the main dinning room. The staff then forgot about us and we could not get a drink for close to an hour, they lost our sea pass card for another hour after we had given it to them. In saying that, staff continued to ask us for it despite having lost it themselves. This became very frustrating. Read more