The Italians know how to cruise. We felt welcome as soon as we set foot on the ship. We had sailed on the Divina previously and encountered several crew members who welcomed us back like family. Any problems were minor and eventually resolved. This is a big ship and it is the cleanest ship we've ever sailed. We toured behind the scenes and found all areas immaculate. Wait staff extremely attentive. Our waiter knew our preferences and brought our favorites as soon as we were seated. The entertainment was top notch. Keeping a mega ship entertained on a 21 day repositioning cruise is no small feat. We enjoyed the "big" shows in the glamorous theater as much as the entertainment in the smaller venues. Greg & Sonia, aka Duoameritalian, were exceptionally good. A special thank you to our maitre'd Mario who went above and beyond for us. Overall great experience and great value.