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Never having been on a cruise before We listened to many people rave about Holland America and selected them. We really enjoyed the trips off the ship and listening to the tour guides. The tour guides were very good but the bus rides are killers, no room for legs, even in 60 degree weather air conditioners need to run so windows did not fog! Our first night was in the Anchorage Hilton and that Hilton is not up to Hilton Standards! After Denali the over ten hour ride to Seward was terrible! The ship part was so so! When we got to our stateroom it needed vacuuming, sofa bed was so dirty I would not even put a suitcase on it, there were lumps in the floor under the carpet. We used the john, it over flowed and later that night, it would not flush (plumber came about 11:30 pm). Having floor to ceiling windows and a balcony was great for viewing. My favorite part of the ship was the Explorations Café and Crow's Nest on the top deck. We were set up for 5:30 pm dinner and changed it to open seating (that was great). We met quite a few different couples from, Canada, US and Australia. The fish dishes were excellent the other selections were not as good! The food was OK, but from the amount people were eating they must have thought it was great! Not being drinkers or gamblers meant about 1/3 of the ship was unnecessary for us. The ship is showing its age, worn carpets, shabby appearance in a lot of areas, but the bars, the shopping venues and the casino were well taken care of. They definitely want you to spend money while you're aboard. The crew were all very friendly and attentive, our cabin stewards were very friendly and unobtrusive. At the end of the cruise disembarking was not handled well, the group responsible showed up late, was not organized and seemed to be totally flustered! I am not sure we would ever take another cruise on Holland America the value in my opinion was not there!

First Cruise a Disappointment!

Oosterdam Cruise Review by DHY

2 people found this helpful
Trip Details
  • Sail Date: August 2015
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Never having been on a cruise before We listened to many people rave about Holland America and selected them.

We really enjoyed the trips off the ship and listening to the tour guides. The tour guides were very good but the bus rides are killers, no room for legs, even in 60 degree weather air conditioners need to run so windows did not fog!

Our first night was in the Anchorage Hilton and that Hilton is not up to Hilton Standards!

After Denali the over ten hour ride to Seward was terrible!

The ship part was so so! When we got to our stateroom it needed vacuuming, sofa bed was so dirty I would not even put a suitcase on it, there were lumps in the floor under the carpet. We used the john, it over flowed and later that night, it would not flush (plumber came about 11:30 pm).

Having floor to ceiling windows and a balcony was great for viewing. My favorite part of the ship was the Explorations Café and Crow's Nest on the top deck.

We were set up for 5:30 pm dinner and changed it to open seating (that was great). We met quite a few different couples from, Canada, US and Australia. The fish dishes were excellent the other selections were not as good! The food was OK, but from the amount people were eating they must have thought it was great!

Not being drinkers or gamblers meant about 1/3 of the ship was unnecessary for us. The ship is showing its age, worn carpets, shabby appearance in a lot of areas, but the bars, the shopping venues and the casino were well
taken care of. They definitely want you to spend money while you're aboard.

The crew were all very friendly and attentive, our cabin stewards were very friendly and unobtrusive.

At the end of the cruise disembarking was not handled well, the group responsible showed up late, was not organized and seemed to be totally flustered!

I am not sure we would ever take another cruise on Holland America the value in my opinion was not there!
DHY’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VD 5142
Needed cleaning upon arrival, sofa bed cushion was all stained and dirty, lumps in floor at foot of bed, toilet overflowed then later would not flush. After the first night cabin was well taken care of by stewards. Sofa bed is in sad shape even after cleaning, many parts of the cabin are showing its age and hard use!
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