I have been a dedicated Loyal to Royal cruiser for over 10 years. I hope to NEVER cruise with them ever again. For starters, the entire on-line process was not user friendly. I am not some luddite and I am getting an MBA on-line. I know how to navigate websites, however, every single time I needed to do anything on line I had to call and have someone walk me through the process. I was never able to complete on-line check in, and RCCL refused to allow me to do anything with my minor child's check in. When I called to complain I was basically told,"sorry about your luck". And then I got on board.

Our bathroom flooded every single time we took a shower. My daugher was staying in an adjacent cabin and had the same complaint. The bed was extremely uncomfortable, and I considered sleeping on the floor. The cabin smelled like mildew, and I am certain that had something to do with the flooding bathroom.

The food was downright horrid. We actually LOST weight on this cruise the food was so bad. The food in the windjammer was always cold. If you wanted orange juice that wasn't watered down, it was an up charge. As a matter of fact, upcharge was the theme of the boat. Read more