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We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that Holland America is trying to cut costs by reducing the number of staff in the dining room and Lido. We mostly had to wait for a table in the dining room and then when seated the table still was not ready for us. The dining room and Lido staff were fabulous and the food sensational but it took a long time to be served. Another area where staffing seems to be affected was in the number of activities offered each day. This was particularly disappointing where we had 15 sea days. Holland America needs to provide a service to guests wanting to do their own activity planning and organising. The entertainment was as usual excellent. Service in all areas was excellent except for the comment above about the number of staff per guest.

Disappointing, as I have always loved Holland America.

Oosterdam Cruise Review by Sensational Traveller

4 people found this helpful
Trip Details
  • Sail Date: April 2015
  • Destination: South Pacific
  • Cabin Type: Large Outside Stateroom (partial sea views)
We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that Holland America is trying to cut costs by reducing the number of staff in the dining room and Lido. We mostly had to wait for a table in the dining room and then when seated the table still was not ready for us. The dining room and Lido staff were fabulous and the food sensational but it took a long time to be served. Another area where staffing seems to be affected was in the number of activities offered each day. This was particularly disappointing where we had 15 sea days.

Holland America needs to provide a service to guests wanting to do their own activity planning and organising.

The entertainment was as usual excellent.

Service in all areas was excellent except for the comment above about the number of staff per guest.
Sensational Traveller’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Cabin Review

Large Outside Stateroom (partial sea views)
Cabin G
The cabin was very light and had plenty of storage but the actual area of the sleeping part of the cabin was smaller than on previous Holland America sailings and very cramped.
Cabin staff were excellent.
Upper Promenade Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews