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The following is a review of my recent experience with the Celebrity Cruise I took on September 7, 2007 from Seward to Vancouver. Please note this is my travel companion's and my experience. I am 39 and this was my 14th cruise. My travel companion is 50 and this is his first ever cruise. On Celebrity this is my 3rd cruise. I am not going to review the ports just our ship experience. We arrived in Anchorage a day before the cruise and stayed at the Hotel Captain Cook. Small rooms but we were on their Concierge level which was totally worth it. We booked the Alaska Railroad trip on our own to Seward. This was no problem and our luggage was taken aboard and then on to the ship, just like they do if you book the railroad trip through Celebrity. We did a little exploring in Seward and checked in about noon. No problem getting on the ship less then 5 minutes, but the room was not to be ready until 2pm. We were able to drop off our carry-on bags and get lunch at the buffet. The food there was ok not great. That opinion stayed the same the entire cruise. Eat in the main dining room as it is much better, unfortunately, when you're docked in port the dining room is closed for lunch. After lunch we got off the ship and walked to Safeway to get some 6 packs of soda and bottled water. FYI a can of soda including the 15% gratuity is $2.24. Then back on to the ship. We both thought the ship was well maintained and had no problems with our room. Our room steward was nice and did a fantastic job. The biggest let down on our trip was the communication difficulty we had in the dining room. When I was on the Millennium in 2001 most of the dining room staff were from Portugal, Serbia, Slovakia and other Eastern European countries. This trip most of the wait staff were from India and the Philippines. Normally this would not matter, however, on this trip the waiters and bus persons could not understand many common English questions which made getting your questions answered very difficult. Our waiter actually lied when I asked him about the "always available" food option. I asked about the "Marinated Chicken Supreme" and what it is marinated in. He told me that it's boiled chicken but never answered the marinade question. My companion asked him specifically what the marinade was and he replied that it's a misprint and that it's plain chicken. I cannot digest garlic so the question was important to me. The assistant Maitre D was a great guy by the name of Fazli and he explained the garlic marinade and then I advised him that the waiter needs to be better aware of what's in the food and that he lied. All he had to do was say I am not sure let me check, but he really did not seem to care. In the dining room it is always nice when they bring stuff without being asked i.e. I need a glass of ice as I bring my own drinks to dinner. This only happened once the entire cruise not a big deal but I noticed. The food overall in the dining room was good a few dishes where great. The service was not as good as it used to be on my previous Celebrity cruise. There was a definite language problem in the dining room. We also learned that they do not have English language classes for the staff, which would be a very useful thing seeing as the cruise line mostly caters to Americans. Overall, we enjoyed Alaska very much but I felt the service slipped in the dining room and buffet. The food quality appears to have gone down a bit but still better than my last Princess cruise in 2004. If you have any additional questions please feel free to email me. Sorry the review is kinda long. Tim

Celebrity Summit - Alaska

Celebrity Summit Cruise Review by tjinwc

Trip Details
  • Sail Date: September 2007
  • Destination: Alaska
The following is a review of my recent experience with the Celebrity Cruise I took on September 7, 2007 from Seward to Vancouver. Please note this is my travel companion's and my experience. I am 39 and this was my 14th cruise. My travel companion is 50 and this is his first ever cruise. On Celebrity this is my 3rd cruise. I am not going to review the ports just our ship experience.
We arrived in Anchorage a day before the cruise and stayed at the Hotel Captain Cook. Small rooms but we were on their Concierge level which was totally worth it. We booked the Alaska Railroad trip on our own to Seward. This was no problem and our luggage was taken aboard and then on to the ship, just like they do if you book the railroad trip through Celebrity.
We did a little exploring in Seward and checked in about noon. No problem getting on the ship less then 5 minutes, but the room was not to be ready until 2pm. We were able to drop off our carry-on bags and get lunch at the buffet. The food there was ok not great. That opinion stayed the same the entire cruise. Eat in the main dining room as it is much better, unfortunately, when you're docked in port the dining room is closed for lunch. After lunch we got off the ship and walked to Safeway to get some 6 packs of soda and bottled water. FYI a can of soda including the 15% gratuity is $2.24.
Then back on to the ship. We both thought the ship was well maintained and had no problems with our room. Our room steward was nice and did a fantastic job.
The biggest let down on our trip was the communication difficulty we had in the dining room. When I was on the Millennium in 2001 most of the dining room staff were from Portugal, Serbia, Slovakia and other Eastern European countries. This trip most of the wait staff were from India and the Philippines. Normally this would not matter, however, on this trip the waiters and bus persons could not understand many common English questions which made getting your questions answered very difficult. Our waiter actually lied when I asked him about the "always available" food option. I asked about the "Marinated Chicken Supreme" and what it is marinated in. He told me that it's boiled chicken but never answered the marinade question. My companion asked him specifically what the marinade was and he replied that it's a misprint and that it's plain chicken. I cannot digest garlic so the question was important to me. The assistant Maitre D was a great guy by the name of Fazli and he explained the garlic marinade and then I advised him that the waiter needs to be better aware of what's in the food and that he lied. All he had to do was say I am not sure let me check, but he really did not seem to care. In the dining room it is always nice when they bring stuff without being asked i.e. I need a glass of ice as I bring my own drinks to dinner. This only happened once the entire cruise not a big deal but I noticed.
The food overall in the dining room was good a few dishes where great. The service was not as good as it used to be on my previous Celebrity cruise. There was a definite language problem in the dining room. We also learned that they do not have English language classes for the staff, which would be a very useful thing seeing as the cruise line mostly caters to Americans.
Overall, we enjoyed Alaska very much but I felt the service slipped in the dining room and buffet. The food quality appears to have gone down a bit but still better than my last Princess cruise in 2004.
If you have any additional questions please feel free to email me. Sorry the review is kinda long.
Tim
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