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Serenade of the Seas Review

Serenade of the Seas - Pacific Coastal

Review for British Columbia Cruise on Serenade of the Seas
First Time Cruiser • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2007
Cabin: Junior Suite

This was my 14th cruise on RCCL. Reason for this one was, to once sail out of San Francisco which was really wonderful. We had the best cabin, an aft Junior Suite on deck 10, next to the corner Grand Suite. Loved it. Our room steward was probably the best we ever had. Concierge service was equally excellent due to the fact that the "cocktail hour" each night was held on deck 13 in the viking crown lounge/disco due to the many diamond members on this cruise. Free drinks and the view - what more can you ask for... Maritza the concierge was wonderful and she made up for the poor finger food they served each night (the exact same every night!).

Ports were good, overall a really nice trip, just to short for my taste as I like 12 nights or longer. Now on to the "not so good".

First of all the food. The buffet was extremely boring with the same food every day. Bland, often warm instead of hot and almost no variety from day to day. Dining room experience was not much better due to different facts though. The food itself was OK, much much better than in the Windjammer (buffet), but - please RCCL , I hope someone reads this, it is definitely time to change the menus!!!! How can a cruise line, that pretends and promotes to serve excellent food ( yes I know it is not a 5 star cruise line but still not one of the cheap ones either ), keep the same menus and thus serve the same food for 7 years and longer? This is how you get rid of your loyal customers. Very simple. I also cannot believe they still do the Italian night the way they do it. It was nice and somewhat funny the first 5 times but that was years ago. Please come up with something new. I feel sorry for both, dining room staff and customers... Besides, and this is maybe even my biggest criticism, it does not look any funny with the all Asian/Indian waiters anymore, "singing" O Sole Mio... It looks cheap and stupid these days. What happened to the good old days, when the staff came from all over the world? These days, especially true on the Serenade and the Freedom ( at least this is where I experienced it ) they all come from the Philippines and India. No offense, but sorry , they don´t ( or should say didn´t ) do it right. They don´t have the slightest feeling for providing good service and for being somewhat charming. They are often pushy, don´t listen and have no table manners, this experiencing especially with the Filipinos. Again, no offense, just my experience. I know they are cheaper and especially Eastern Europeans get better jobs somewhere else these days but RCCL must know that it will not pay off in the long run if they continue that.

Cabin Review

Junior Suite

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