We always enjoy cruising and nothing terrible happened on our latest voyage on Emerald Princess from Houston Texas. But the bar is set high for ships sailing our blue oceans and Princess fell far short of the competition. I shall dwell on the negative in my notes here, but really to be a warning about items I found distasteful and distracting. There were positives as well which I listed too. I will never sail with Princess again, so this is my one-and-only review. Clearly, many customers like their ships and stay with them. On our ship, a couple was listed in the most traveled on Princess with 198 cruises for 1400+ days at sea! That is impressive - 4 years of sailing! - Maleficent's husband (these opinions are mine and may not fully represent those of my dear wife)

CONS:

* Be AWARE that any big change to your booking may cancel all or part of your shore excursions, dining reservations, upgrades, and credits! Princess appears to take great pride in stealing from customers by charging for these services and then "forgetting" about them once the passenger arrives! I am serious. We split a party of 4 from one cabin into two and all the bookings vanished for the boys we moved (so it was not obvious to us). Discovering this too late while already leaving port made it impossible to recover without "evidence". Yes, they would do NOTHING for us since we failed to bring WRITTEN PROOF for any pre-paid activity or benefit. Their records of our payments were erased entirely and all I heard was "it is not in our computer", which (as you know) means "I think you are a lying customer". They really do not trust you to be correct; I suppose that many customers must be attempting to scam the company and those White Uniformed "officers" have lost faith in humanity. Read more