We have just been on the Costa Serena from Dubai to Oman ect. We arrived at the port at 8/30 am to be told we cannot board the ship till 8/o'clock in the evening great after an over night flight.
Later they done us all a big favour and let us on board at 3oclock in the afternoon but still could not get a shower or change of cloths until 8 o/clock that night.
Bad start but did not improve that much, the following night was there first Gala dinner we sat at the table at 9 0/clock and by 9/45 still had not had a drink or menu. We gave up and went to bed, but the service did improve after that.
They do have ice cream machine but none of them was working, often the Orange drink machine also wasn't working and all the tea and coffee machines were closed by 90/clock in the evening.
Luckily this was not our first cruise so it has not put us off, as we have experienced fantastic meals on all the other ones,we were surprised to find they could not cook fish tried three times all well over cooked and gave up.
Just to say I do not enjoy having to write this but feel that people should be aware of this cruise line, and just in case you think we will try them again you are wrong.
Costa do not cut your service to cut your prices
David and Brenda
Cabin very good clean and tidy.