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Overall a nice experience but thanks to the many new friends we made during the cruise. We booked this cruise soon after a cruise on the River Douro with AMA only 5 months earlier. The AMA Douro cruise was perfect. Sadly this cruise was a very different experience. My wife and I feel that the main things that led to our disappointment can be summed up by no one really in control or taking ownership; weak leadership; poor quantity of entertainment (not enough). Some of the general frustrations we experienced included: 1. No transfer from arrival airport arranged. Given a bottle of wine as an apology which we could have had anyway as wine is included with dinner. 2. Crew walking heavily on top deck in the middle of night numerous times 3. Drinks waiter rude - really offended that I had reported lack of mugs and milk and bar staff were not around. He made us feel uncomfortable making sarcastic comments 4. Towards the end of the week some of the drinks we had been enjoying stopped being available 5. Entertainment manager weak - nice person and tried hard but too young and lacked imagination 6. Poor entertainment - 3 nights we had no entertainment other than piano 7. Felt like no one in charge 8. Given food with gluten in chefs table restaurant despite them knowing and no care shown We already have 2 other AMA cruises booked for 2015 so I hope they will be better than this one. Suggestions for others considering AMAwaterways. 1. Avoid the last week of the season 2. Check to see if entertainment is planned for every night on winter cruises 3. Ask if one of the AMA directors will be on board

AMACerto a Disappointment Compared to the Douro

AmaCerto Cruise Review by terrylucking

2 people found this helpful
Trip Details
  • Sail Date: December 2014
  • Destination: Europe River
  • Cabin Type: Stateroom with French balcony and outside balcony
Overall a nice experience but thanks to the many new friends we made during the cruise.
We booked this cruise soon after a cruise on the River Douro with AMA only 5 months earlier. The AMA Douro cruise was perfect. Sadly this cruise was a very different experience.
My wife and I feel that the main things that led to our disappointment can be summed up by no one really in control or taking ownership; weak leadership; poor quantity of entertainment (not enough).
Some of the general frustrations we experienced included:
1. No transfer from arrival airport arranged. Given a bottle of wine as an apology which we could have had anyway as wine is included with dinner.
2. Crew walking heavily on top deck in the middle of night numerous times
3. Drinks waiter rude - really offended that I had reported lack of mugs and milk and bar staff were not around. He made us feel uncomfortable making sarcastic comments
4. Towards the end of the week some of the drinks we had been enjoying stopped being available
5. Entertainment manager weak - nice person and tried hard but too young and lacked imagination
6. Poor entertainment - 3 nights we had no entertainment other than piano
7. Felt like no one in charge
8. Given food with gluten in chefs table restaurant despite them knowing and no care shown
We already have 2 other AMA cruises booked for 2015 so I hope they will be better than this one.
Suggestions for others considering AMAwaterways.
1. Avoid the last week of the season
2. Check to see if entertainment is planned for every night on winter cruises
3. Ask if one of the AMA directors will be on board
terrylucking’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Stateroom with French balcony and outside balcony
Cabin AA 308
Overall perfect
Violin Deck Balcony Cabins, Suite Cabins