We are experienced cruisers(25+), however this is our first cruise with Oceania. We were very disappointed from our first encounter with the reservations agent to our final step off the ship. The only reason we took this cruise was no one else offers this specific itinerary. We do not feel that we received the value commensurate with what we paid for this cruise.

The reservation agents rarely returned our calls and when they did they did not have the answers to our questions. The most important question was how the prepaid Visa service worked. And they charge more than if you just went directly through CIBT.

This biggest disappointment of the whole cruise was the food in the dining room at dinner. The entrees were never hot, barely lukewarm. And the dining room wasn't that busy because a lot of guest ate in the Terrace Café (buffet) because the selection was better and it was hot. Also, the lattes ordered after dinner were warm - not hot. We sent them back several times and still never got hot coffee. Read more