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Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1567 reviews
20 Awards

Enjoyed the itinerary but several serious issues

Review for Celebrity Infinity to the British Isles & Western Europe
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6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Aug 2014

MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then head right for dinner. So here we are trying to get ready for dinner, and the only clothes I have are the jeans and t-shirt I was wearing, (which I've had on for many hrs during our 10+ hr flights and transportation to Harwich), and the dining room doesn't allow jeans. At 6:30 someone called us and told us my suitcase was being held on deck 1 because of a 3" pair of manicure scissors in my husband's shaving kit. Not only that, but the suitcase had been left sitting out on the dock in the rain the entire time since we turned it over to them at 10:30 am. Our clothes inside were soaked, and a brand new yellow evening jacket I had just purchased for the cruise, was stained with black marks because it laid next to something black. And now my brand new Travel Pro suitcase is also moldy. I AM NOT HAPPY ABOUT THIS AT ALL, AND REALLY FEEL CELEBRITY SHOULD MAKE SOME COMPENSATION. When I brought it up to the staff on the ship, all they said was "really?", and would not do anything. No offer to clean, launder, or iron any of our clothes. I CAN'T EMPHASIZE ENOUGH THAT THIS INCIDENCE IS THE WORST TREATMENT I'VE RECEIVED ON ANY CRUISE WE HAVE TAKEN. No one even said, "we're sorry". They made me feel like I was the guilty party for trying to sneak on a pair of dangerous 3" manicure scissors. They airline doesn't even make an issue of these.

On this cruise, we opted for an inside cabin (1/3 the price of a veranda). With so many ports-of-call, we would rarely be in our cabin anyway. We have always had veranda/balcony cabins before, and our first impression was that the inside wasn't too bad, it was just fine. However, the first night there was awful noise from the utility area next to our cabin. Sleep was difficult if not impossible. I called guest relations and they said they would report it. Second night was better. Someone called the next day to see if the noise was better. I thought that was nice that they called, and thanked them for following up. Next few nights, the noise came and went. Then one night the noise was absolutely horrible. Even made the bed shake. Next morning I called guest relations again to report. I was told if I didn't call "while the noise was occurring" there was nothing they could do about it. Really??!! Were they serious!!! Next day the supervisor called and said they would let us sleep (sleep only!) in another room 5 decks below where we currently were .. so we could have a quiet night. OMG! Are these people for real? They wanted me to trudge down 5 decks in my pajamas to sleep in another room!! Later, the supervisor called us again, and offered to let us move to a different room. Hooray, finally a resolution. They must have realized the insanity of their handling of this situation. Granted, it was 5 decks lower than our original room, but it was quiet! And it had a window. I don't think the stateroom attendant for the new room was very happy about us moving there. She wasn't very friendly at all. But she warmed up later.

Just loved our cruise director Alejandro .... best thing about this cruise! Entertainment was fabulous....really terrific. Nick Page, the Celtic Tenors, the piano player (Bruce ??), Kate Dowman, McDonald Brothers, etc, etc. Absolutely the best entertainment of any cruise we've been on. (Wasn't terribly excited about the "production shows". Way, way too loud. Too much of the same thing....loud, loud, loud. The drums were insanely loud. Singers literally screamed through most of the songs. Many other passengers were complaining. And a lot of the songs we had never heard of, and one of the songs was VERY INAPPROPRIATE for the audience!!!).

Cabin Review

Cabin 9

Noisy, noisy room. They should not even put passengers here because of the noise from boilers (or some type of equipment) in the room adjacent. DO NOT BOOK THIS ROOM!! We were told this was an "upgraded" inside room and paid extra! Don't do it.

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