Disappointed : Queen Mary 2 (QM2) Cruise Review by TrueTales

Queen Mary 2 (QM2) 2
Member Since 2014

Overall Member Rating


Sail Date: June 2014
Destination: Transatlantic
Embarkation: Southampton
Having completed over 30 cruises, I decided to check one more off my bucket list and do a transatlantic crossing on the Queen Mary 2. Yes, I had high expectations, I believed the marketing materials based on Cunard's history. But sadly, this line really has nothing to do with that proud history of Cunard and White Star Line, this is about Carnival and cost cutting, I believe.

The good: The ship itself is lovely, but worn. Being a liner, versus a cruise ship it's layout is different, but interesting. Great planetarium, theatre and dining rooms. The outside cabin was roomy and bright. A leisurely 8-day cruise versus a cramped transatlantic flight, perfect. The check-in at port smooth and quick.

The could do better: The welcome on board left much to be desired, with no welcome champagne or even adequate direction to your cabin. The buffet seems disjoined and hard to navigate. The food and environment likened to a high school cafeteria by more than one fellow passenger. More There certainly were some hits, and a lot of misses during the cruise. Quality control was lacking and their habit of putting rows of plastic serving trays up to block access to certain areas of the buffet, tacky. The entertainment was pretty pedestrian and amateurish with the exception of the two violinists. The four-tier ( Britannia, Britannia Club, Princess Grill and Queen's Grill) system of service is very evident in the quality of food. FOr example on one formal night, the Britannia passengers were served a single thing rock lobster (cray fish) tail, with some congealed tomato rice as the special farewell treat. This was not what was served in in the other dining rooms. Of course when you have a class system, this is what happens. The staterooms were not made up until after noon each day, even though we were out all morning. I suspect this was do to short staffing as the stewards seemed to be looking after an awful lot of cabins each.

The really bad: The hallway near our cabin had had some sort of major spill on it. Something like a bucket of really rank water. It was not cleaned until the day before arrival in port in NYC. The steward walked into our room without knocking one morning, while I was resting on the bed waiting for my husband to return. He admitted he had not knocked, because he "thought" we were both out. The shower hose and shower head were removed from our bathroom one morning for some time without telling us. Not good when you come back from the gym and have just enough time to shower and make it to the morning speaker. Someone also came into our room without prior warning while we were at dinner and glued something with very toxic and obnoxious smelling glue. We could not sleep in the room that night.

We did not get an evaluation form before disembarking, even though we asked the steward 3 times for one. The crew does not seem to be a happy group.

Overall: this was a wonderful way to cross the ocean, it is too bad that the ship/line does not live up to it's hype. We met 4 other couples who were using this cruise as a test before heading out on a round the world cruise on board QM2. At least 3 were cancelling and the other couple not proceeding to booking. Too bad, the concept is wonderful. Less

Published 06/20/14

Cabin review: 6014

The cabin was roomy, with the twin beds split and under the porthole. This cabin was at the front of the ship and you certainly felt the ships movement more than one closer to the middle would have. However, it was not a noisy cabin and was close to the stairways up to the gym, library, laundry, and promenade deck.

Read more Queen Mary 2 (QM2) cruise reviews >>
Read Cruise Critic’s Queen Mary 2 (QM2) Review >>

Compare Prices on Queen Mary 2 (QM2) Transatlantic Cruises

Member Since 2014
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Queen Mary 2 (QM2) deals up to 82% off:

September Deals
Queen Mary 2 (QM2) 69% Loved It

22 Night Canada / New England Cruise
See all Queen Mary 2 (QM2) Deals >>