Being loyal to Royal Caribbean, we ventured beyond the brand for the first time last September and had a disappointing vacation. So, it was with trepidation that we would gamble again; only this time with Princess. We could not have been more pleased for a Grand, third cruise to Alaska!

For starters, we booked directly with Princess online in October 2013. The process was smooth; and when we had questions over the next few months, customer-service agents were knowledgeable, professional, and most courteous. We opted for eZair; and, unlike our previous experiences, reservation airfare was not due until the final payment date. Additionally, excursion charges were not due nor applied until the excursion occurred. If one had to cancel, he could do so up to the day before. Another positive is that with the cruiser’s authorization, Princess will automatically charge the cruise/airfare balance on the final payment date, thereby eliminating the possibility of missing said date.

Airport greeters at Seattle’s SeaTac were on hand upon our arrival and assisted with baggage claim and transfers to the ship. We arrived at the pier about two hours before ship’s departure. As such, there were no lines, and check-in could not have been more quickly completed. Our cabin “stewardess” greeted us with glasses of champagne and provided us with the usual information: name, phone number, safety drill, et cetera. With 19 cruises behind us, this was only the second time we had a stewardess—and she was absolutely superb! The warmth and friendliness with which she welcomed us was indicative of the cheerful outgoingness of all the Grand’s personnel, regardless of job classification. At no time did we ever pass a crew member who did not make eye contact, smile, and offer a “hello,” or “are you enjoying yourselves,” or “have a great day,” and the like. Read more