Bad (or no) Customer Service on dirty ship: Celebrity Constellation Cruise Review by selecti11

Celebrity Constellation 1
Member Since 2014

Overall Member Rating

Bad (or no) Customer Service on dirty ship

Sail Date: December 2013
Destination: Bahamas
Embarkation: Fort Lauderdale (Port Everglades)
First of all - let me start with the more positive things: Embarkation in Fort Lauderdale

This was quite speedy, however, Fort Lauderdale port is a complete chaos in a very very old and run-down terminal; Check in personnel was nice and efficient.

Entrance to the ship - we entered and were asked to desinfect the hands (they learned from other cruise lines), and were greeted by staff in the atrium - the "grand staircase" was decorated for christmas, who ever has done that obviously didn't want to do it - it simly looked cheap.

The cabins werent ready yet - asked an attendant when it would be ready; he told in a very unfriendly way "we call you"... ah okay... afterwards an announcement followed that the passengers were left on board exceptionally early, though the ship wasn't ready - so keep the bags... so what would you do on a ship in Miami at over 80F (or 30°) ? Go to the pool... incredible to see - the pools were closed and the net still over. Okay - More next way - to the Oceanview Cafe, looked for a table and finally found one. Walked to the buffet and wanted to take some salad - "don't touch" a nasty face shouted at me... ups... went to the next station and went to another station - known I shouldn't help myself I asked for help; again a very unpleasant voice shouted "take it !"...hmmm... So I can take it myself ? Yes ! Do it !

I never experienced such a bad crew behaviour on a cruise ship... the food quality was okay, nothing special, presentation and tastewise a little better canteen food. Not to mention that nobody ever cleaned a table or asked if a passenger wanted a drink.

Finally the cabins were ready - they were quite very nice, good bed, good shower - but still old shower curtains and broken laundry line; in the bathroom some tiles were broken and there was mold in the ceiling corners. The latch mechnism of the balcony door didn't work - so it was replaced by a quite unprofessional looking latch, which didn't really close the door made awhistling noise all the time. Asked the cabin steward about it (one of the nicer people aboard) - he told that most original latches were broken. Well... the ship was refurbished half a year ago... what did they do ???

Dining room - we had "Celebrity select dining", which didn't work out well - had to wait for a table - which is of course normal but service was very inconsistent each day, one day we had to wait 15 minutes until a waiter showed up, another day a waiter told us we should decide soon as he has more tables... food was absolutely on the average side, definitely well below the promised Celebrity standards. In general the servers were running (and I mean running), when laying the tables the dishes were slammed on the table. All in all a very hectic environment - verything else but relaxing. The wine stewards were ok, the handling of complaints by the waiters was done with a shrug.

The pool deck was quite nice, it was easy to find a sunbed also on sea days - the so called "pool butlers" were mostly standing around and chatting to each other instead of helping people. If you left something on your sunbed and went to the pool it was removed within 10 minutes and brought to the "Pool butler office". The inside pool (Thalassotherapy) was dark during the evening - almost no lighting. There was a large area of rust on the rear wall of the Solarium; the pool was dirty - on calling a pool butler and telling him about it he told, that he couldn't do anything about it... hey... who cleans that area ??

There was no band - as one could expect - at the pool, only in the evening there was a "DJ" with his laptop and a drummer. The shows in the thatre were very unprofessional and nothing to write home about.

The only really friendly crew on the ship were found in Cafe Bacio and at Bistro on 5... the food and service was perfect there.

Conclusion: I have taken a lot of cruises and have never seen such an unfriendly crew on any cruise ship before - a crew member would rather look away then greeting a passenger, even officers were pusing to the front of the passengers at the buffet.

The ship has been refurbished - large areas and many details seem to have simply been "forgotten". This cruise in no way anything that Celebrity promisses in the ads. Less

Published 01/05/14
1 Helpful Vote

Cabin review: 6048

Adequate Size, good bed, ample storage

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