This was our second cruise on NCL and our last. Embarkation out of Tampa was the worst I have ever seen and it was almost as bad during Disembarkation. We arrived at the cruise terminal at 12:30pm and did not get on the ship and to our cabin until 4:00pm. (The ship was suppose to sail at 4:00pm) There was never an explanation for the backup, help to find bathrooms or offers of snacks or food for those in line for hours. We did see one or two young men with small trays of cups of water for the hundreds in line. We have been on many many cruises and have never had this kind of experience boarding.There were 6 of us traveling together with 2 small children and we were all hungry and thirsty after waiting in the heat outside for 3 1/2 hours. We went to find food only to find that everything was closed because they were getting ready to have the muster station drill even though not all passengers were on the ship.

Our next problem was that we had booked two rooms that could sleep four with an obstructed view full size window(or so we were told). Both rooms had what I would call 2 slit windows with a mirror between them, not a full size window. The beds were the normal 2 twin beds you can make into 1 big bed and 1 wall bed that folded down from above for the 3rd bed. The 4th bed was a roll away that was under one of the twin beds. This meant that there were 3 beds lined up on the floor with no room to move because they never made up and put away the 4th bed for the whole cruise!

Upon boarding we never received or saw any information pertaining to that nights entertainment, dining or activities. We just happened to walk by the showroom and see a posting for that nights entertainment. We never had towels made into animals in our room, we never saw our cabin crew person or knew his name. Read more