Canada and New England on Eurodam: Eurodam Cruise Review by browndog123

Eurodam 4
Member Since 2013

Overall Member Rating

Canada and New England on Eurodam

Sail Date: October 2013
Destination: Canada & New England
Embarkation: Quebec City
This was our first Holland America cruise. It was very good but we were left thinking that our previous cruises with Celebrity were just a little bit better overall.

Having read previous reviews on the Canada & New England cruise, I have little to add except to say that the ports of call are the definite highlight of this cruise. A few things I noted that might not be in previous reviews:

-embarkation really smooth at Quebec City, very little waiting

-disembarkation at Fort Lauderdale is very fast if you are able to do the "expedited" which means to take care of your own luggage

-cabin 4137 was very good with an excellent veranda that is quite a bit larger than some others in this category

-cabin fixtures are getting a bit tired...a few dents here and there

-the whole ship is in reasonable shape but I was left with the impression that a really, really, deep clean might not go amiss...there is always lots of staff wiping things More and still, the ship felt a bit "sticky" and carpets in the elevators are very spotted and dirty looking

-used the spa once and found it particularly sticky and grimy -- my husband had his hair cut and had to ask the fellow to clean the clippers because they looked very dodgy-- probably would have given the haircut a pass based on the clippers but he needed it cut

-coffee is TERRIBLE in every single venue on the ship except the Pinnacle Grill

-worst place to get coffee is in the actual coffee specialty lounge, the Explorations Cafe -- staff have no idea what they are doing and the coffee tasted horrible (and for this we paid an up charge)

-service at the coffee bar in the Explorations was almost a comedy routine -- one evening my husband ordered a coffee and once his card was charged, the staff person announced that there was no cream...although she did very helpfully suggest that they would be getting cream the next day! Are we kidding here? He drank his coffee black rather than have to go through a whole refund process, however, it seems a bit strange that the staff could not run to another venue such as the Lido or Main Dining Room to get some cream?? This lack of effort to please the passengers was indicative of the level of service at the Explorations coffee bar for the whole cruise

-specialty restaurants are excellent -- so desperate for a decent coffee and could only get it when we ate at the Pinnacle grill where the coffee was excellent and the food and service are perfect--the Pinnacle is worth every penny of the up charge

-fellow passengers that paid for La Cirque were disappointed -- advise caution there

-another reviewer mentioned the constant messages from the "future cruise consultant" who was also the wife of the Captain-- we also found this very strange, I guess nepotism is not an issue with Holland America but we found it a bit odd, especially as the consultant seemed overly familiar when she was on stage speaking with the Captain

-activities on the ship are pretty marginal so if you cruise to be kept busy, this might not be for you

-entertainment was mixed -- the BB King Blues folks, Diane in the piano bar, the ship band and the piano/violin duo were all very, very good but the shows were kind of bleak

-service was good from cabin steward

-service in the dining room was good -- we had the late sitting in the MDR and it was fine -- from what other folks said about "anytime dining" it sounds like there are issues with that

-the atmosphere in the Main Dining Room is a problem -- it is nicely appointed with comfortable chairs and nice linens, but it is so noisy...there is a constant banging and clashing and swishing around from the wait seems like the food stations are too close to the tables perhaps-- we found this very distracting and for that reason opted for the Pinnacle Grill a few times just to have a nice atmosphere of quiet fine dining, and of course a decent cup of coffee

-food in the Lido is good and plentiful, seating is good and staff is helpful

-food in the main dining room is very good with a particular facility for soups and sauces -- soups were absolutely excellent

-desserts in general quite ordinary but folks seemed to love the ice cream that was always available

-I can't comment on children's programming except to say that children would be lonely on this cruise -- I think there may have been two children in total on board

Would we book another cruise on the ms Eurodam--probably not. Don't get me wrong, we had a very nice time and enjoyed the experience overall, it's just the "stickiness" factor that leaves us kind of thinking we will have another look at Celebrity. Less

Published 11/27/13

Cabin review:

This cabin is in a great location. Very close to elevator and 20 seconds down the stairs gets you to the main dining room. We spent a lot of time choosing a cabin that would have a really nice deck and this one is perfect! The deck is large and the view is ubobstructed. Gorgeous really. We had some concerns about the cabin being close to the elevators, but we never heard any noise at all. Cabin itself is mildly worn but still very comfortable. Bathroom has a tub which makes it seems more roomy than cabins with a shower stall.

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