We cruised the Mediterranean last year on the Ruby Princess and were very impressed by the quality of the ship. This year, we cruised to the Baltic area and Russia on Brilliance of the Seas, but, we were disappointed.
The crew worked very hard and were extremely eager to please. However, the ship experience was below par from what we had experienced on the Ruby Princess. The food, especially what was served at the Windjammer, was very unappetizing and the menu choices were repetitive. We did enjoy the Park Cafe as there were healthy alternatives. Another reviewer mentioned the costly transfer from London to Harwich, which we avoided by taking the train. This information was not provided by RCCL.
Extra touches such as fruit bowls for staterooms, free galley tours and afternoon tea, (all of which were on the Ruby Princess) were not provided. Despite the ship's recent updating in dry dock, it was not spic and span. The choice of Goteburg on the itinerary was odd as there was very little to see. We won't be cruising with RCCL in the near future.