My husband and I have been on 10 cruises, this was absolutely the worst nightmare from start to finish. This was our 2nd and absolute last cruise on any RCCL cruise line, especially Celebrity.

We had the Penthouse and let me tell you what the brochures and Celebrity tell you that you receive for FREE or plain receive is not the truth!! Butler was there to serve....you had to ask him to do anything and everything, nothing was volunteered. Stateroom attendant spent maybe 10 minutes in the room...1,200 sq feet of it cleaning. Never clean the bathroom floor, never changed the sheets until I took them off (even asked and was told NO not on long enough..this was after 5 nights and 3 of those we were seasick in the bed!) Brochure says we were suppose to receive free internet (changed since our cruise on the Internet where it now says you pay)....get it free on Princess with the room. Get free dry cleaning and laundry service on Princess with the Big Suites.

Service overall was the worst. The employees were rude, arrogant and would just tell you anything to get you off the phone or away from their desk. Entertainment was fantastic though, actually top 5 star in that area, but you only had one every night to chose from in the big theatre. Princess has 2 and sometimes 3 entertainment (usually more than one entertainment theatre on the ship) nightly and you can see all 3 if you plan your evening well. Read more