This was our 7th cruise on NCL and our second cruise to Bermuda. Bermuda is a pristine beautiful island and we liked having 3 days in port. We originally booked this cruise because it left out of Baltimore, we love Bermuda, it was my husband's birthday and the price was reasonable. We booked a mini suite which gives more room. The crew could not have been any friendlier. We were concerned because the Star is an older ship, but it was very clean and everything was well kept.

Our cabin stewart greeted us by name and asked if there was anything additional that he could do for us. There was a bottle of wine in our cabin when we arrived from our travel agent and NCL, however, it was a bottle of Merlot (which we do not like). My husband called Guest Services and was told that they could not exchange it even though we offered to pay any difference in another type of wine. They suggested we take it to the dining room and try to exchange it there. We figured we would not have much success doing that, so we did not try. When I attended the Cruise Critics Meet and Greet and the Latitudes party, the various managers were there and emphasized that we should call them directly if they could do anything. They gave us a card with their direct number. So, I called Michelle, the Guest Service Manager and explained that we did not like Merlot and would like to exchange for another type of wine. within 5 minutes, someone came to the cabin and delivered a much better bottle of a Cabernet.

Kenneth, the slot attendant in the casino, was the friendliest slot attendant we have ever met. Each night he send free drinks over to us. His wife, Jackie, was a waitress in the main dining room and once we met her, we asked for her table every night and never had to wait except 1 night for a few minutes. We love free style dining and are amazed how smoothly it is and that we never have to wait for a table. Jackie was a wonderful waitress and very friendly. Auggie, another slot attendant, was also very friendly. Read more