We have cruised many years on Royal Caribbean and before we took this cruise we had already booked next years with them. To say we were bitterly disappointed is an understatement. Had we not experienced exceptional service in the past we would never cruise again - even though we are Diamond members.

Firstly the ship is looking tired, the crew look even more tired. They did not have any passion for the company in fact we were told by our waiter he was leaving after 12 years this week and could not wait. Other staff called it the prison ship. The main reason was they found the ship too busy. We have cruised on the liberty and the freedom without having the same experience.

A lot of the problems were down to the rude behaviour of other passengers. They constantly pushed in any queue finding it funny. The children were mostly unsupervised blocking staircases, running and jumping in music venues, climbing on other guests chairs, putting there hands straight in the food at Windjammers even though the ships runs a very appropriate hygiene program, this was just ignored. We do have our own children who have travelled with us since they were toddlers and they were shocked by their own observations. Read more