5 Helpful Votes
Sail Date: December 2016
We chose this ship because we enjoyed our cruise on the Oasis of the Seas in 2012. The ship was similar in size and layout. However the Harmony of the Seas lacked some of the features of the Oasis. The Royal Promenade lacked the art ... Read More
We chose this ship because we enjoyed our cruise on the Oasis of the Seas in 2012. The ship was similar in size and layout. However the Harmony of the Seas lacked some of the features of the Oasis. The Royal Promenade lacked the art work,sculpture and ambiance . The pizza restaurant had seating in a dingy,unkempt area(this is a new ship).The Oasis had a beautiful,bright lounge with windows where one could have a quiet drink or just relax and look at the ocean. There was none on the Harmony. The specialty dining menus were posted on line , on the TV,and in front of the restaurant,but these did not indicate the price of the meal. We have completed 27 cruises and we have never been in a special disembarkation lounge that did not serve continental breakfast -coffee,juice,pastries while waiting to be called for disembarkation . While the ship had great shows and exciting activities and a polite ,albeit understaffed staff it lacked certain amenities that make a ship more than okay(and this was the feeling of many people we spoke to across the age spectrum). Please see cabin comments. Read Less
1 Helpful Vote
Sail Date: December 2016
We went with a group. It was very crowded..very difficult to get an elevator..walk around..or find space for quiet. The food was unimpressive. In the dining room, the fit the tables so close, my chair was touching the chair of the ... Read More
We went with a group. It was very crowded..very difficult to get an elevator..walk around..or find space for quiet. The food was unimpressive. In the dining room, the fit the tables so close, my chair was touching the chair of the person at the table behind..the wait staff couldn't get through. Our waitress was delightful. It was her first night on the job, and she was so frustrated with herself. We told her to relax, that all was good..and we kept telling her boss how hard she was trying. After that night, she was given a busboy who was excellent, and she was so much better! The cabin was tight, the shower is a tight small space capsule. It was hard for two people to maneuver even though we had a balcony cabin. The entertainment was fine. We enjoyed the ice show in particular and the water show (although due to poor weather they had to cancel a few times). Due to cancellations we were booked for two shows at the same time, but we had it straightened out. I'm not used to having to book entertainment in advance. We enjoyed the tours we were on. They were informative and took us to interesting sites. Read Less
3 Helpful Votes
Sail Date: December 2016
Downgraded room service menu with poor selections and up charges, no pool in the solarium, mostly poor quality or disappointing food except in the Windjammer. Slides were fun but not enough to bring us back. It's a beautiful ship, we ... Read More
Downgraded room service menu with poor selections and up charges, no pool in the solarium, mostly poor quality or disappointing food except in the Windjammer. Slides were fun but not enough to bring us back. It's a beautiful ship, we love Captain Johnny, and our crew and staff were exceptional (we are generous tippers).Our Jr Suite cabin had a fabulous closet, lots of extra space good for families but wasted space for us. Bed is not near the balcony door in 8242. The cabin did not have air conditioning until day 6 and while our issue was handled professionally we still did not have air for 6 days. It is unlikely we will book a Jr Suite again. Entertainment is top notch. We have been able to catch up on movies released in the current year for free but not on Harmony and there was one TV station in English for adults. The first two weeks in December have customarily been low volume kid sailings of about 200 over the last 16 years I have sailed. There were 1000 on Harmony. Not sure why more kids weren't taking advantage of Adventure Ocean or using the kids pool especially designed for them. No indoor theatre for adults. This was a holiday cruise but still two weeks prior to American school break.. The ship is nicely decorated for Christmas with caroling and a Christmas tree lighting event. There seemed to be many shoving, pushing, rude, and disgruntled passengers due to poor staffing. Harmony is a nice family ship but not for us. Read Less
1 Helpful Vote
Sail Date: December 2016
Chose this cruise to celebrate with friends and family. Dining was horrendous! Food was mediocure.. was forced to "pay" for dinners due to new dining plan. My time dining is s joke. The actual ship was beautiful while the ... Read More
Chose this cruise to celebrate with friends and family. Dining was horrendous! Food was mediocure.. was forced to "pay" for dinners due to new dining plan. My time dining is s joke. The actual ship was beautiful while the service was well below standards. I felt like it was beyond my control to even try to eat in the dining room. Never again! Entertainment was superb! All of the technology was refreshing. Our embark and disembark was the best part and to say that after paying 3800.00 for the cruise is sad. Highlight of the cruise---- meeting Chef Aaron Sanchez! Was so obvious the casino was so rigged to pay off mid week to encourage you to play more at the end of the week. This ship was not ready to provide " hospitality". Their "service" was done at my expense! Very dissappointed in Royal Caribbean. Not planning any future cruises.... i will go all inclusive. Read Less
1 Helpful Vote
Sail Date: December 2016
This was my 84th cruise. I was sailing with my 85 year old mom and nephew, wife and 5 year old child. My time dining was horrible. The first night it took 30 minutes to get a menu and were told that there was no child's menu ... Read More
This was my 84th cruise. I was sailing with my 85 year old mom and nephew, wife and 5 year old child. My time dining was horrible. The first night it took 30 minutes to get a menu and were told that there was no child's menu which turned out to be untrue. The food was consistently cold. On the third night and after asking several times each evening my mother finally received her tea and that too was cold. We gave up and on the fourth night we went to Windjammer which was serving an equally unappetising selection. The service improved somewhat on the subsequent two evenings but that's only because we calmly discussed the issues with management. The crew were incredibly hard working and friendly but were drowning in a sea of either poor process or impossible crew to pax ratio. It didn't matter where you went on the ship it was chaos. I was on the maiden voyage out of Southampton and it didn't feel near as crowded. I'm not sure if this crowdedness was partially responsible for the particular nastiness of other pax onboard but we did witness several episodes of animosity. One in particular involved two elderly gents who resorted to kicking and hitting one another with their canes. People were incredibly frustrated. Guest services were very supportive in listening to us. They thanked us for being so nice about these issues and many others not reviewed and we were given a generous future cruise credit. We look forward to using it but it certainly won't be on this ship. The final kick was that again we were charged for minibar usage. This charge did not show up on our statement that was delivered to our cabin but to a separate email upon returning home. The minibar was presented to us empty and we left it the same way. This also happened on our first Harmony sailing as well. On that sailing I joked to my husband that I bet we get charged for the 6 cans of pop that we left untouched. Sure enough the exact amount of these plus 18%grat were charged after the fact. I would hate to think that the crew are stocking up on every turnaround day. But for it to happen twice? Same ship? My niece loved the adventure ocean program and she was well looked after. Read Less
Sail Date: December 2016
Overall, the ship itself was very nice and had great amenities. However, my wife and I found the food to be subpar in many of the restaurants - in particular at Sabor and My Time Dining. I have been on 15+ cruises on different cruise lines ... Read More
Overall, the ship itself was very nice and had great amenities. However, my wife and I found the food to be subpar in many of the restaurants - in particular at Sabor and My Time Dining. I have been on 15+ cruises on different cruise lines and the food was the worst I had ever experienced for the majority of the cruise. However, Wunderland and 150 Park Cafe both had great food and the dining experience was wonderful as the staff was attentive and were genuinely interested in helping you. The experience at My Time Dining was simply horrible - it took us 10-15 minutes to get a menu and water and we had to ask for regular drinks which were never refilled during the 2 hour meal. Additionally, the food was simply average at best. I enjoyed the cabin, entertainment, and ports immensely, but I have never received such bad service on a ship. Additionally, I have never been treated like someone who was bothering the staff and this happened with multiple individuals on the ship. Note that I spoke with over 10 different couples on the ship and they all had common experiences regarding the service and food. In fact, we were all commenting on how bad the service was and how we had never been treated that way on any other ship period. Just a real surprise considering RC's reputation. I will likely be considering different cruise lines in the future. Read Less
1 Helpful Vote
Sail Date: December 2016
Poor staff....crew just was not up to the royal carribean status....so many cut it's sad....do not enforce any codes or rules..shows are hit or miss..will stay with RCCL but not harmony of the seas....the very next cruise was worst ... Read More
Poor staff....crew just was not up to the royal carribean status....so many cut it's sad....do not enforce any codes or rules..shows are hit or miss..will stay with RCCL but not harmony of the seas....the very next cruise was worst I understand....the perks were not even given as usual! I have talked to dozens of past passengers all have the same reaction! My travel agent even offered to rebook my next cruise on the harmony!! I have more then 50 cruises and never felt like reviewing them but this one was a pure waste of money!! So sorry. To have to tell all this but they need to know how bad it has been even the staff said they were understaffed and over worked! That's a sad thing to hear from them. Save your money book any other RCCL been very happy on all other ships! My favorite one is the allure of the seas! Been on her 6 times. Read Less
4 Helpful Votes
Sail Date: November 2016
Wow, where do I start because this was the worst cruise of my life. I have been on some ships with Royal Caribbean in the past but I have to tell you I hated Harmony of the Seas. 1. Bad Food, I don't know what happen but the ... Read More
Wow, where do I start because this was the worst cruise of my life. I have been on some ships with Royal Caribbean in the past but I have to tell you I hated Harmony of the Seas. 1. Bad Food, I don't know what happen but the food is not what I am use too with RC. 2. The ship staff looked so tired and overworked. I can tell the ship was running understaff. 3.For a new ship a lot of things break down daily. 4. First time I have been bored on a RC ship. No music or entertainment before 9pm at night. In the past other ships I remember having music in all areas before 6pm dinner, on the Harmony nothing at all. I was bored and wanted to go home after 4 days. 5. This ship was so disorganized and you could tell my the look on the staff faces and the lack of follow through on the ship. By far Grease was the worst show I have ever seen on the high seas, Columbus was very good and so was 1887. 6, The Cruise Director was the worst I have ever had on RC. Never seen the guy and most people didn't even know his name. He was arrogant and never reach out to guest. I remember Kevin Spacey and Graham Herrel those guys reach out to the guest . When you see those guys in the hallway they speck to you and say hello, the CD on Harmony would walk right past you and never speak he was a ass, I think his name was Abe. 7, I can honestly say that after 7 cruises with RC I think I am done, this is not the same cruise line. I am moving on the Norwegian Cruise Line. Read Less
2 Helpful Votes
Sail Date: November 2016
Living in Ft Lauderdale I cruise all different lines. I was simply interested in comparing the Harmony with her sisters Oasis and Allure even though I am not a fan of the giant ships. Hosting my nephew and new wife, two long time friends, ... Read More
Living in Ft Lauderdale I cruise all different lines. I was simply interested in comparing the Harmony with her sisters Oasis and Allure even though I am not a fan of the giant ships. Hosting my nephew and new wife, two long time friends, my partner I purchased 3, yes 3 loft suites. I have had these on the 2 other ships. My 70th birthday was not even acknowledged and they knew. The most hideous decor of any ship afloat, I've done 86 cruises. Beyond contemporary which is okay with me but purple leather chairs with aqua crushed velvet ottomans and on and on. Offensive colors and very cheap feeling. The concierge never addressed me even once. No 4pm snacks or even fruit. Suite lounge okay but spotty service.Diamond Club ,I am a Diamond member attractive but minimum coffee,tea and snacks. The slides which the ship features were hardly used by anyone. Gimmick I feel. My curiosity has been satisfied. Read Less
1 Helpful Vote
Sail Date: November 2016
embarkation went smooth because we are crown member but inside is chaos lines everywhere and if had been in their other ships like the allure or the oasis you will notice the difference, you constantly are bumping into people the whole ... Read More
embarkation went smooth because we are crown member but inside is chaos lines everywhere and if had been in their other ships like the allure or the oasis you will notice the difference, you constantly are bumping into people the whole entire time and forget about the elevators they are always crowded so be prepare to use the stairs all the time and this is the whole 7 days, the ship is beautiful in every way but the service needs improvement, windjammer seems smaller than the allure and oasis and menu was not its best almost the same everyday for lunch and they always run out of stuff, once silverware and another time coke so it took 25 minutes for them to get me a soda, i could have just go without it but the lady took my see pass so i had to wait, and forget to find a table and they won't help you to find one. our cabins were really nice and new inside but try not to get cabin 14325 and 14323 the first one has a completely obstructive view and they failed to inform us about it and for some reason they leave the music on all night in the FlowRider that is just one deck above, and the constant stomping, the person in charge of our state cabins, they were connected, didn't clean it very well and found bugs on the carpet and pencils from the guest before us, our sheets were improperly tucked in so every night they came undone. i bought a drink package and it took me 3 visits to the guest services for them to figure it out why they were charging me, and remember the lines are always long so be prepare for a long wait. If you go the park cafe they don't have soda drinks so if you want a soda you have to go to the bar outside the cafe a difference between the allure and the oasis, and the cafe in deck 5 is always busy and have long lines prepare for a long wait the service does not compare with their other ships and i cruised many of then for years they do not fix the problem, as an example one of the showers got clogged 3 times! and the water overflowed the bathroom finally on the third day they were able to fix it and this is a new ship. the dining room is nice the first day the put us in the middle of the walkway where the waiters kept passing by I counted how many times they touched my chair and my back more than 10 times, the next day they fixed the problem and gave us a better table with great waiters. the entertainment is good as their other big ships and you will see most of the cast around the ship like regular people. we took the playa de carmen excursion to Xcaret beware of the ferry ride it was like a nightmare because of the rough see, most of the people got sick and were vomiting the ferry did provide plastic bags, i did this excursion last march and did not compare with this time, i did ask the people that worked there and they explain to me is time of the year when the sea is rough. my kids really love the bionic bar and the whole ship but were disappointed with he service. Read Less
4 Helpful Votes
Sail Date: November 2016
The ship itself is wonderful. Very well laid out, lots to do for both adults and kids. The shows were well done and entertaining for everyone. What was thoroughly disappointing was the attitude of the crew. The pool areas are covered ... Read More
The ship itself is wonderful. Very well laid out, lots to do for both adults and kids. The shows were well done and entertaining for everyone. What was thoroughly disappointing was the attitude of the crew. The pool areas are covered with used glasses and food plates that haven't been picked up. I would have taken care of it myself but there were not any areas to put used glasses or plates. It seemed as though the crew felt that the passengers were an annoyance to them. Most (not all, there were some exceptions) of the crew were rude and not very helpful. It wasn't contained to one area of the ship either. Twice I actually had to go get my own drinks for my family in the dining room as I hadn't seen a server in 30 minutes. Waited in line to see the characters with my children as obviously drunk employees spent time getting their own pictures with kids characters. Also witnessed a pit boss in the casino ridicule my hearing impaired father in law for not answering him when he asked a question. In addition to the poor service it seems like the ship wasn't prepared at all. At least once a day I ordered something off a menu that I was told they didn't have. Went to the Mexican restaurant and was told they don't have guacamole or churros which were the only reason my kids wanted to go. Overall for all the good things the ship had to offer the poor service more than offset them. We took a similar cruise at the same time last year and paid double for the RCL cruise as it was seen as a more upscale cruise line. Definitely not worth any increased cost at all! My family and I will most likely not be using RCL again if this the service you can expect. Read Less
3 Helpful Votes
Sail Date: November 2016
Sailed on the Harmony of the Seas for its first full Caribbean cruise on 12 November 2016. Have previously taken 45 Cruises with 8 on RCCL. Have been on the Allure once and the Oasis four times (latest May 2016). Boarding went ... Read More
Sailed on the Harmony of the Seas for its first full Caribbean cruise on 12 November 2016. Have previously taken 45 Cruises with 8 on RCCL. Have been on the Allure once and the Oasis four times (latest May 2016). Boarding went smoothly and liked Ocean view cabin (plenty of room and storage space). Shows and other entertainment were great. Most areas of the ship were the same as Oasis and Allure. Now for the Bad: I realize that this might start a non-smokers tirade. The smoking area was horrible. Located on the pool deck, it consisted of two separate areas with approx 50 chairs. The chairs were wooden adirondak chairs with no cushions. Due to the shape and being make of wood, they were extremely uncomfortable. The area was separated by an aisle from the pool deck chairs and the people in that area were subjected to the cigarette and cigar smoke (there was no separate area for cigar smokers). One area was fairly near one of the water slides. It was also in an open area and certain times of the day, no shade and wind blowing. Approximately 15% of the people in the United States smoke, a significant percentage. The smokers paid a lot to sail on this ship and they deserve some consideration. Some of the cruise lines provide a isolated area on the ship with comfortable chairs and tables, even coffee and water service. It is not the aim of the smokers to make others uncomfortable, most go out of their way to avoid this. The exit area for the two water slides have water splashing out of the slide exit. This causes a hazard for people walking n the aisle near them. RCCL recognizes this hazard and usually has an attendant on duty to clear the water from the deck. This is a result of poor engineering of the slides. Many cruises prefer to eat all meals in the Windjammer (or equivalent). They do not care to eat in the Dinning rooms because of the time it takes, children, or attire. The food in the Windjammer was not bad, it was just unaspiring and varied little from day to day or meal to meal. The area consisted of three food islands, a grill and a pasta station, a specialty station in he rear, and a desert area. The entre island was small and was mainly cheap cuts of meat and stews. The quality of food in the Windjammer should be equivalent to that in the Dining rooms. There was rarely any fried food (chicken, fish, shrimp, etc). There was one carving (beef or pork), a couple of stews, baked fish, vegetables, minute steak (about 1/3 of the time), pasta (meat sauce only once), salads, hamburger and hot dogs. The Oasis was far better. I will not sail on the Harmony again. Read Less
11 Helpful Votes
Sail Date: November 2016
Just go to a nice vegas hotel. You don't even feel like you are on a ship. Port Everglades is an ugly, poorly organized way to start the dismal boarding process. RCL just doesn't seem prepared to handle the massive numbers of ... Read More
Just go to a nice vegas hotel. You don't even feel like you are on a ship. Port Everglades is an ugly, poorly organized way to start the dismal boarding process. RCL just doesn't seem prepared to handle the massive numbers of people at the "pier" (a vast, ugly, noisy warehouse). Boarding took over 4 hours of line after line and waiting. Totally impersonal feel. Dining is totally unpleasant in the main dining rooms -- you are "processed." Food is bland, despite lovely menu. Although only in service for a week or so, the Casio reeks of cigarettes so badly that we as non-smokers couldn't bear to do more than walk through the room. The ship itself and the rooms are very lovely and well done. Nice art on the ship. Some great shows. But who wants to spend a week living in a shopping mall on a boat? Overall, it feels like "blue collar paradise" with a Golden Corral down every hall. Read Less
10 Helpful Votes
Sail Date: November 2016
The good: The hard product -- the ship -- was wonderful, with plenty to do for our entire family. The bad: The food and service quality onboard were poor. The ugly: RCL's computer systems were the most atrocious of any we've ... Read More
The good: The hard product -- the ship -- was wonderful, with plenty to do for our entire family. The bad: The food and service quality onboard were poor. The ugly: RCL's computer systems were the most atrocious of any we've run into in our 23+ years of cruising, and this had a huge impact on the enjoyability of our cruise. We selected the ship to give us a chance to cruise with our children (ages 37-31) and our grandchildren. As things worked out, only 3 of our 4 children and none of our grandchildren could join us. Que sera, sera. My wife and I take at least 2 cruises yearly since we've retired. We've cruised about 30 times, on RCL, Celebrity, Norwegian, Holland America, Princess, Oceania and Seabourn. And, we're RCL shareholders. We're not rookies. We really hoped this would be something special. We had three cabins reserved. We tried to make advance reservations for specialty dining and shows three weeks before embarkation. Unfortunately, RCL's computer systems would not allow us to link the three cabins to get reservations for 5 adults. A call to RCL found them unwilling or unable to do anything about this software glitch. We were told "nothing could be done" and we should make our reservations onboard. This was a fabrication by the agent, as everything was booked before boarding. When we complained again, RCL's customer service person intentionally disconnected our call. So, we were completely closed out of every specialty restaurant for the entire cruise, as well as closed out of main dining room reservations after 6:00 pm and before 9:00 pm. We arrived at Port Canaveral at about 12:15 pm on the day of sailing. One hour later, we reached Pier 18, where Harmony of the Seas berths. Checkin was chaotic -- our Diamond status was of no consequence, and the computer systems to check in were badly malfunctioning. We finally were allowed onboard at 3:30 pm -- a wait of more than 2 hours. This meant that none of us could eat lunch, as the mandatory muster drill was scheduled for 4:15 pm, and then pushed back 30 minutes, as people were still boarding at 4:15 pm. The ship's management was so embarrassed that it made wifi free for all passengers for the entire cruise. Note: The ship was equipped with RCL's "Voom" wifi. Due to heavy (free) use, it didn't seem very much faster than other ship systems, but it was far more reliable. We connected whenever we wished, and were never disconnected during our cruise. Dinner in the main dining room that evening (and each evening thereafter, as there were no alternatives) took about 20 minutes for seating without a reservation. The food was poor. The first night, everyone at our table ordered what was advertised as "filet mignon". A filet mignon is a slice of beef from the tenderloin, with a unique flavor and texture. The beef served in the dining room did not originate within 8" of a tenderloin -- it was a piece of top sirloin lacking in seasoning and served with canned gravy over it. Ordered medium rare, it came in gray throughout, and had to be sent back. Escargots ordered came in with melted butter solids and little seasoning, rather than clarified garlic butter. On the second night, an order of rack of lamb was so chemically over-tenderized that it had the consistency of mush, and no flavor at all. It was sent back twice with no improvement, and finally "beef Wellington" was substituted. Worse, the staff had little training or finesse in serving. Not a smile was seen anywhere in the dining room during our three evenings there. Food and dishes were continually served by reaching in front of other party members. The entire dining experience was painful. Dining in the "Marketplace" buffet on Deck 16 was only marginally better. We tried to get into the buffet (affectionately known to our family as "the Trough") for breakfast on the first morning at about 9:00 am. No luck -- after 30 minutes the line had barely moved. Apparently, the administration of the ship decided that everyone entering the buffet HAD to wash their hands in one of four wash sinks at the entrance. Perversely, this was the only dining venue that had such a requirement, and the requirement was enforced regardless of the wait time or the inconvenience to passengers. We went down to the Park Cafe and had a delightful breakfast sandwich and good coffee for our breakfast. And, no, we did not have to wash our hands there. We tried the Trough one other time during the cruise -- for lunch. Food quality earned it a grade of C for us. Salads were generally good, but hamburgers should never be served swimming in an inch of nondescript liquid. Tried the "palak paneer", one of our favorite Indian dishes, which should consist of paneer cheese and a creamed, spiced spinach. What masqueraded as palak paneer was cubes of nondescript cheese covered with brown gravy without any spice whatsoever. Any proximity to spinach was coincidental. We note that the Solarium Cafe was excellent for lunch, and ate there for lunch the other two days. Our only complaint about it was that it is an area posted for "Adults only". The crew and administration apparently didn't care to enforce the posted restriction, and the Cafe at 1:00 pm was overrun with children. The hard product of the ship is gorgeous. Our cabin -- which in the hotel travel world would be called "ROH veranda" (run of the house with a veranda), was spacious and well equipped. Storage space was ample, especially due to two closets. The bathroom was good. The bed was extremely comfortable for both my wife and me. We thoroughly enjoyed the Bionic Bar and the Rising Tide Bar. They were fun and novel. The Jazz Club on Deck 4 was excellent, with a great singer, a good jazz band, good service and fun people. On the other hand, the casino was poor. Table minimums in the evenings were $25 or more, and it seemed that the manager would rather have dealers stand idle at tables rather than decrease the minimums so people could play. Of more overriding concern was the fact that the entire casino was filled with cigarette smoke. There was no "Non-smoking" section -- if there was, we couldn't find it through the blue haze. There were no lectures or enrichment activities on a cruise of this short length. Our adult children enjoyed the cruise a great deal. They had not cruised more than once, and that more than 10 years ago (yes, we're remiss, but....). They had an excellent time on the zip line, the 10-story dry slide, the surf rider and the rock wall. Plus, we bought them all drink packages, so...... In short, the ship's management isn't ready yet for this challenge. And, the RCL IT staff should simply be replaced -- they weren't ready for prime time at all. But we loved the ship, and being with our family. Read Less
1 Helpful Vote
Sail Date: November 2016
This cruise was a birthday gift sailing the same day of my birthday. Immediately upon arrival to the port we were told that they were experiencing a computer glitch and were unable to start boarding the passengers in a timely fashion - ... Read More
This cruise was a birthday gift sailing the same day of my birthday. Immediately upon arrival to the port we were told that they were experiencing a computer glitch and were unable to start boarding the passengers in a timely fashion - later we found out that the ship had arrived to port with "unknown" travelers and that the boarding process had been significantly delayed because both US Marine Patrol and Customs were performing an unprecedented sweep of the vessel. The ship finally left the port approximately 2 hours late and in order to arrive to the first and only port of call on time the Captain opted to travel at very high speeds in extremely choppy waters and caused most passengers to get seasick. I was one of those unfortunate passengers that was forced to stay in my state room for several hours. For my birthday, the same day we sailed, both, my friend and my son (which was traveling abroad) unknowingly and simultaneously purchased a birthday package in my behalf which was suppose to include a bottle of champagne, room decorations and acknowledgement from the wait staff. Neither one of the two birthday packages that were ordered and paid for in full was honored. There were no decorations, no champagne and due to the motion sickness and late departure I was unable to make it to dinner on time. At 9:30 pm ALL the dining rooms and restaurants were closed and my birthday consisted of two under cooked slices of pizza. Day 2 - We rush to the Windjammer breakfast buffet at approximately 9AM - again, all the food trays were empty, the tables were dirty and the passengers were complaining by the dozen. We decided to go to a small cafe that also served breakfast to find that they were also understaffed and unable to keep up with the food preparation and again all the tables were dirty. We were so hungry that we decided to pick up the table ourselves (several more passengers were doing the same thing) in order to at the very least have a place to sit. Immediately thereafter, we rushed to go rock climbing which closed at noon. We arrived at 11:30 am stood in line behind ONE person and at 11:45 were told "sorry we're closed" - we were appalled that the three staff members saw us standing there patiently waiting our turn and completely ignored our existence until it was time for them to go on break. They have no consideration or do they care about the ships reputation. We decided we wanted to get off the ship and simply take a flight home and went to Guest Services after stopping by our stateroom and finding that the AC wasn't cooling and there was HOT steam coming pout of the toilet. Guest Services literally dialed a toll free number for us in front of all the other guest that were in line and we stood there on the phone for a total of 2 hours trying to find a cost effective route out of the ship - ultimately we stayed because catching a flight from Nassau after spending $2,200 on a three day cruise was not affordable and the customer reps on the phone that refused to connect us to a manager indicated that we would receive a reply via email regarding our complaints. Later that afternoon we successfully were able to watch Grease which was excellent. I say successfully because the on-line bookings that we made were not acknowledged and therefore we had to go on a wait list for all the shows. Day -3 At Sea. We saw another show 1887, also excellent however, after the show we went to "my time" dining and it was another disaster. Cold food, our server Miguel was so untrained that an assistant server Jasen apologized for our servers lack of attention about four times. The assistant server was a young man from the Philippines, by far the most pleasant crew member we had all weekend. Good Luck on Harmony of the Seas. After this experience I sincerely doubt I would ever go on another Royal Caribbean Cruise. One more thing... I heard a lot about a "Captains Night" - Captains night never happen! Read Less
2 Helpful Votes
Sail Date: October 2016
Embarkation and disembarkation went very smooth and fast. The ship itself is awesome and big. There are enough things to do on board. The stateroom was big, comfortable and had enough space to put your clothes and other stuff ... Read More
Embarkation and disembarkation went very smooth and fast. The ship itself is awesome and big. There are enough things to do on board. The stateroom was big, comfortable and had enough space to put your clothes and other stuff away Dining was excelent and the food delicious. Entertainment and activities are good. Service was very poor (I had booked a stateroom decoration as a surprise for my partner but it wasn't in place when we arive on board after complaining it was suddenly on the third day in place, we had also booked a dining package but on board there wasn't any possibility to book any speciality restaurant) Ports (Palma the Mallorca and Malaga) where great. The meet and greet with the other Oasis klasse ships (Allure and Oasis) was a very nice bonus on our trip. We would probibly think again before we sail with Royal Caribbean again although the ship was great. Read Less
9 Helpful Votes
Sail Date: September 2016
It saddens me to write this review as I was hoping that people on a cruise would be nicer and civilised. It could well be a European cruise issue. Just to be clear, the staff are fine, but some of the guests are quite rude and maybe even ... Read More
It saddens me to write this review as I was hoping that people on a cruise would be nicer and civilised. It could well be a European cruise issue. Just to be clear, the staff are fine, but some of the guests are quite rude and maybe even racist. I'll start off with the positive points about the cruise. Harmony of the Seas is a modern cruise ship about 5 months old, so it makes a good impression and you initially don't feel you have been ripped-off. At the same time it felt clean, so I wasn't worried about catching something from other passengers. Multiple destinations: Civitavecchia, Naples, Barcelona, Palma De Mallorca, Marseille and La Spezia (didn't go here because of a death on-board). And it was nice how easy it was to disembark and reembark on the ship at these destinations. If you timed your breakfast well, you could miss the crowds trying to disembark. There was a schedule of excursions for each port, but the sad thing with my experience was that they were only average at best, yet expensive. I did the catamaran experience with my friends in Palma De Mallorca which took about 70 of us to an island about an hour away and then let us swim or go snorkelling. This is probably only good if you are a good swimmer and want to sunbathe on the deck of the catamaran, too, which I'm neither, and was there only because my friends were. Where the catamaran anchored was 4 meters deep and I'm not a strong swimmer and almost drowned swimming under the catamaran! It would have been nice if one of the onlookers just asked to see if I was fine, but that didn't happen. I probably should have stayed onboard, in the shade! As I was splashing around and clinging on where ever I could to catch my breath, I overheard a few other frustrated people that couldn't really enjoy the swimming because of the effort required. Like me, they probably thought we would have anchored a bit closer to the secluded beach, so that we could have walked to the shore and have a few more options to enjoy the good afternoon weather. Light refreshments and snacks were provided, but overall it felt expensive at around EUR 70 per person to sit on a catamaran to sunbathe and go swimming, when you could have done the same things on the cruise ship at no extra cost! I also did the scenic tour of Marseille, on a bus. This was a boring experience and I dozed off early into the tour. It started getting interesting when some passengers demanded that the bus stop at a toilet because there were none onboard and the driver took us to a museum where there were public toilets nearby. Everybody livened up and got excited to get off the bus and admire the exterior of the museum and take some pictures. It made me realise that I didn't want to be stuck on the bus for a few more hours and would have preferred to explore the city on my own. At the scheduled stop, me and my missus told the tour guide we would be making our own way back to the ship, which was the best decision we made that day. We got to walk around and eat at our own leisure and enjoy Marseille at our own pace. In Naples and Barcelona, me and my missus did our own thing and had a pleasant time. I think overall the excursions are not that good and you are better off planning your own day at each port. Framed another way, how can your experience be special when there are so many others experiencing the same thing? I'm not sure if an all-you-can-eat free buffet for breakfast, lunch and dinner at certain restaurants, along with various buffet fast food restaurants is a positive, but you're unlikely to go hungry. There were numerous activities onboard from rock climbing, to gambling in the casino, going to the theatre and watching ice skating shows. I liked the rock climbing and going to the gym the most out of all the activities and they also had the fewest people participating. I'm not really a theatre person, but I did like the Columbus show as it was a bit more creative and quirky, though it plugged (advertised) too much of the facilities of the cruise! It was a bonus that hardly anyone was there, so no really tall (proportionally challenged) people potentially blocking your view. Grease was mediocre, which was apparent early on so I wasn't too annoyed that the family in front had loud verbal diarrhoea throughout the show. Ironically the theatre was packed out. My patience disappeared when it was a snail's pace to exit the theatre, so I stepped over all of the chairs to get out. One couple made a negative comment about my bad manners thinking I wouldn't say anything in shame, but I surprised them by responding back. I'm shameless! Nothing like a bit of tit-for-tat drama. There was an outdoor water show, but unfortunately I was not able to watch it as I suffered abuse from 3 people around me. The Canadian ice skater was easily the best performer in the ice skating shows, but it might have something to do with him being a former Olympian medalist. I think there was at least another couple that were Olympians that did the 'swing the lady by her boots and see how close you can get her head to the ice' routine, which was exciting and scary at the same time, but the other routines were not really that impressive or complicated or well synced in either shows. You have to put into context that the entertainment above was free (in that it's included in the price you paid for the cruise), so the performances were not going to be as good as a West End theatre in London. Put another way, if you had paid West End prices to watch the above performances, or if you were expecting Westend-standard performances, you'd be extremely disappointed, and that would be a modest way of putting it. The standard is probably only just above a high school or secondary school performance. The cabin was fine and spacious (I had an ocean view stateroom), but the shower was small. I had a cabin with a balcony facing out of the port side, which I didn't really use, but the cabin was chosen with this view with the hope it would be quieter, which it was. However, you can hear your neighbours on either side and above you. It might be a good idea to bring ear plugs as you might not get a good nights sleep otherwise, which my friends suffered but were too nice to complain about. And now the negatives. 6,000 people on-board after 5,000 came on in Barcelona. I work in a building of 10,000 people and you have to be respectful to your colleagues. This may not be genuine, but you'd be foolish to not conform when your livelihood is at stake. You can't expect this kind of respect between strangers on a cruise ship, unfortunately, which is extremely frustrating during busy times at the lifts and at the Windjammer. I'll have to use profanity get closer to the true feeling of the frustration. You have to pay for bottled water. The buffet food is fine but gets boring after the first day; it's just not appealing. There are restaurants which you had to pay for, which were a bit hit and miss, but better than the buffet food. We had low expectations for the sushi place, but were pleasantly surprised. The only disappointment was when we asked for a recommendation for a popular roll as it wasn't that great compared to the rolls we had just eaten and expensive! The teppanyaki is expensive, too, and disappointing for, though it was a unique and entertaining experience. However, I've had better teppanyaki at a lower price and could have done without the entertainment. We went to another restaurant with a name like 'Creation' or 'Imagination' which costed EUR 50 per person, which was a bit pretentious. I would have liked to have chosen what I wanted to eat, rather than only being allowed to choose a main whilst the rest they would choose for me. The group that sat next to us also wanted to order what they wanted from the menu rather than being 'surprised'. It sounded like they were frustrated and having a bad day. I think the restaurant should have made it more obvious up-front about the cost and how the menu worked, but I suspect it would have put-off people from eating there. I've had tastier meals at this price point. There is a formal dinner night where you have to wear a tuxedo (you can hire this on board) if you're a guy and want to go. You also have to reserve a place at the free formal dinner at the main dining room, too. If you prefer your buffet food to be served to you in nice surroundings, this is the place to go, but if you have half a brain, you just go to the buffet and save time and being disappointed. I never went to the formal dinner but supposedly the surf and turf is free for that night when it was about $35 when it was a normal dining evening. I had a bite of the lobster ravioli one night at the beginning and it put me off from going again. I complained to the chefs that came round to be only told that they weren't actually chefs (stooges) and had to complain to an actual waiter! I doubt wearing a penguin suit at the formal night would make the food taste any better. If you already have a tuxedo, it might be worth trying. As nice as dressing up maybe for a formal night, I think it makes some people think they are more important than they really are (rude). They say you can't buy class but I prefer the saying: you can’t polish a turd. Some of the events on board are free, so there is a free-for-all mentality, which means pushing and shoving, abuse (I'm talking about you two ladies at The Fine Line show on 12SEP2016 and the old man who prodded me, as next time I'll ruin your evening like you did mine). It saddens me that I had to assume everyone was an idiot onboard after this, though ironically nothing bad happened after this. Why do I have to walk around with a face that I'm expecting trouble before people start behaving respectfully around me? Idiots! Everything not included and you have to buy onboard is expensive. It would have been nice to have a basic grocery store, but it would have probably been shockingly expensive. Just as an example, I had to buy paracetamol and it was about EUR 15 for 24 tablets, but when I buy a generic at my local grocery store, it's less than EUR 1. I mentioned bottled water has to be paid for as it's not included on the cheaper daily drinks package, so the dilemma of should you buy a drinks package or should you just buy a drink when you are thirsty arises. I overheard a couple discussing about buying a drinks package and frustrated how expensive they were whilst I was waiting for my overpriced juice at the Vitality bar. It sounded like they were not having a good time because of how expensive everything was that had to be paid for and probably disappointed on the quality of all the free stuff. For me, with hindsight, it would have been cheaper to buy as I needed rather than buying a package as I just don't drink that amount of soda or beer! Just to frustrate matters, you can only buy one drink at a time, even though your package is unlimited, so you have to finish your drink and re-queue for another drink, which actually is infuriating. There was unlimited brand name soda available, but you had to buy a special cup to use the machine. The air in the casino was terrible. My opinion is this is just an expensive packaged holiday and you’ll be fed up with the amount of idiots on board. Put another way, if you disliked what I have written, this cruise is for you. If you liked it, you won't. The stereotypes are true about the typical people that go on cruises, along with the stereotypes on those stereotypes. My thoughts and prayers are with the family of the crew member who died. We will never know if one of the guests onboard sabotaged that lifeboat. Read Less
36 Helpful Votes
Sail Date: August 2016
My worst experience with RC and it is our 5th time cruising with them. 1: below average services, including housekeeping and room servieces since they have not enough crew. 2: windjamer cafe is always full of people and other cafe ... Read More
My worst experience with RC and it is our 5th time cruising with them. 1: below average services, including housekeeping and room servieces since they have not enough crew. 2: windjamer cafe is always full of people and other cafe always close when you need it. 3: people is everywehre, quene is everywehre. 4: we are not customers but only one part on their work flow. 5: too big size ship and you need around 10 mins walking to the place no mater where you are. 6:too many children and very noise, you can hear somebody noise from you neighbourghs and outside. Trust me, do not go to this ship in 1-2 years. They have lots of things to do . This time, RC let me donw. good things: above average entertainments and activites really, really sorry for this big but nothing else ship. Please avoid this shipe but you can choose other RC ships. Read Less
18 Helpful Votes
Sail Date: August 2016
What a disappointment from previous RC cruises. The food quantity and selection has been cut by at least two-thirds in the Windjammer and various other places. There are not enough tables in the Windjammer on cruise days and breakfast ... Read More
What a disappointment from previous RC cruises. The food quantity and selection has been cut by at least two-thirds in the Windjammer and various other places. There are not enough tables in the Windjammer on cruise days and breakfast times. People are grabbing tables and hogging them to avoid walking around with your plate in your hands. The ship itself must have been designed by someone that's colour blind as nothing matches, everything is brown and dull. The staff are clearly overworked and not at all happy. The shows are quite good although Grease was a little boring, the rest were very good. One really annoying point is that "own time dining" is not "own time dining", it's whatever time RC can fit you in if you have not booked a reservation and most times you cannot on their booking system. The food is okay in the Grand restaurant. We booked Central Park for one night and what a disappointment that was €176 for a bottle of wine and for the amount of food we got I often put more on a mouse trap with rubbish service of which they add 18% service charge. Stay away from this operator. The shore excursions are a rip off anyway but we knew that. For example, we booked a four hour excursion in Marseille only to be given one hour sightseeing to ourselves. Read Less
6 Helpful Votes
Sail Date: August 2016
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always ... Read More
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always close when you need it. 2. People everywhere. Busy, very busy. 3: We do not feel a good vibe on board. Unfortunately we are only a part of the workflow. Put your eyes on disney cruise lines. Customers should be delighted, not frustrated. 4. Guest services? Forget it. Always full. 5. If you are not above 14 deck you will never see the sea. I'm feel like a visitor of a big and busy shopping center. You will not have sea view on the deck where is the lifeboats, for example. It seams that all that matter are inside the boat. Really guys? 6. Staff are exhausted. Committed, but exhausted. 7. Unsupportable cigarette smoke near main dinning room. Guess what: Where is the casino? Near the main dinning room... Got brain guys? 8. Dynamic dinning / traditional dinning: Well... full of options for all tastes. It sounds great, wright? The practical result, guess what: hours waiting for the dinner... and when you have your table... the service are under acceptable. 9. So much more... Good things: 1. Entertainments and activities. 2. Fast check in. 3. The day I saw the Disney Magic nearby :) Read Less
13 Helpful Votes
Sail Date: August 2016
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony ... Read More
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony suite and one room with a balcony overlooking the carousel. I had heard a lot about crowds and poor food beforehand and I was prepared for this kind of experience (we chose the cruise mainly because of the timing and itinerary) but honestly for what it was I thought they did a good job. The 'pay for dining' food was quite good (we ate at Chops, Jamie's and Izumi) and we thought the Windjammer (included buffet) was honestly quite decent as well. I would not say the same about the main included dining room (for both breakfast and dinner) but once we knew our way around that was fine. Yes, the crowd was unreal (6800 capacity, 6200 booked), but I thought they managed it very, very well and we never had problems finding seats to eat, chairs to sit in (although they weren't prime poolside, but we never expected it), etc. We found the staff quite friendly and our room attendant Paulo was first rate. If my review were to end here I'd easily put up four out of five. I didn't care for the entertainment, but that may be me more than it. Here is what I didn't like: a. The lines at Guest Services were always really long, and paradoxically the kiosks were never fully staffed. People get in line for Guest Services mainly for one reason: Arrangements. Arrangements gone wrong, Arrangements to make, Arrangements to change, etc. Any inconvenience in dealing with these kinds of things is a direct detractor from the vacation. I felt like this process was really inefficient, and it created stress, which is the last thing I wanted to experience given the purpose. Calling Guest Services was no better as they would usually not pick up (which is why we would have to go in person and queue up). b. Selling, Selling, Selling. Granted I am not a normal cruiser, and granted I might have chosen a different boat had I taken some time to think about what I wanted out of it, but we couldn't be in the main shopping area for 10 minutes without being hustled for $19.99 watches with fake Swiss names, free faux sapphires in the jeweler, etc.; like I started to avoid the whole area at varying times just to avoid being pitched. c. Two of out of our three dining experiences resulted in the restaurant not knowing/recognizing that we had a dining package and attempting to get us to sign full bills before we explained it to them, they checked and then resubmitted the correct bill. c1. These two false dining charges actually showed up on my statement and my credit card bill, and customer service at RCCI only respond partially to requests (they acknowledge what is likely the problem but then never follow through and don't return calls, claim the boat doesn't answer them, etc.); three weeks later this is not solved. d. I paid $211 for some number of photos on a memory stick, but when I attempted to put them in my computer I was told to download a separate program to read them, and halfway through downloading the product my screen told me the file was corrupted and it stopped. When I called RCCI I was told "that's not our responsibility, you need to deal with a company called Image Photo", to which I responded "you sent me the bill so it's you that has to solve my problem" to which I was told that they understood where I was coming from, but no solution as of yet. All in all, whatever pleasant memories I had of my cruise (and there were a few) were overshadowed by the hassles (or downright attempts to fleece me, depending on how you look at it) of making arrangements, not getting hustled or paying a bill that is accurate. Read Less
10 Helpful Votes
Sail Date: August 2016
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 ... Read More
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 passengers, they were about 800 crew short of meeting expectations (passenger to crew ratio was 3.8). Slides and rock climbing wall and others closed during parts of the day... I sat at the pool on the "at sea" day for 6 hours and not one single person came to see if I needed a drink etc... you can't find food at all hours -- they close food venues and the windjammer buffet was so poorly staffed that tables were very slow to buss (I bussed my own twice just to get a seat)... they nickel-and-dimed us to the point of ridiculousness (on the Boardwalk, it costs $2.50 PLUS 18% GRATUITY for a small box of popcorn) and they add on 18% to everything, even a bottle of water. We paid for the soda package but the soda machines were always broken so you had to roam all over the ship to find any! The lack of staff is obviously felt by the staff as well -- I never before saw so many glum faces. We chatted with them and they feel overworked, underappreciated, and have missed the personal feel you get with a smaller ship. We really felt sorry for them as there just were not enough staff. And then, unless you buy an excursion, good luck getting any help as soon as you set foot off the ship -- not even directions off the pier! Be prepared that if you do the "Pisa on your own" or the "Pompey on your own" they don't even get you in the group line for tickets -- we had 2 hours in Pompey but it took 52 minutes to get through the ticket line -- everyone on the bus was upset. We had an outside balcony on Deck 14 -- WARNING IT IS UNDER THE TEEN AREA OR THE POOL DECK OR THE MINI GOLF -- you hear footsteps running at all hours of the night. We will cruise again, and maybe even on RC, but this boat is way too big for a great service experience. Read Less
11 Helpful Votes
Sail Date: July 2016
This review encompasses the whole experience, booking, communication, and the cruise itself. This was our 4th Med cruise with RC and we struggled a bit with finding a Med cruise that didn't replicate ports we'd already ... Read More
This review encompasses the whole experience, booking, communication, and the cruise itself. This was our 4th Med cruise with RC and we struggled a bit with finding a Med cruise that didn't replicate ports we'd already visited. We got around that by boarding at Rome instead of Barcelona, and then taking a coast tour at Florence. Great, all sorted! The online booking process direct with RC isn't the slickest in the world, but the one thing that annoys me is that you can't seem to book a coach transfer, only a very expensive limo transfer....more on that later. (If the coach transfer is already included I'm even more annoyed, as it doesn't say so.) Day 1 So we landed at Rome and got our limo transfer to the ship, and we cheked in without problem and our bags were in our room within a couple of hours. We were in 14192, a portside slightly forward of midships cabin with an outside balcony. The style of cabin we've had on all our previous cruises. I think the beds are a generous size, a super King size if you like. The balcony is much larger than previous cruises, big enough for a full size lounger. The cabin position was good for getting up to the forward pool area, but the windjammer is aft in this ship (I didn't check) so a minute or two to walk to the aft lifts. The downsides to level 14 is that your are directly under the main pool level, and this gives you a couple of issues : a) The overhang from the pool deck means you get very little direct evening sun. b) It was directly below the towel station, so the early morning cleaning routine woke us up frequently. c) A portside cabin makes no difference when docking, as it's starboard in dock quite a bit also. The views from most ports on this trip are a bit dreary in any case. d) the sail up to Marseille can be a bit breezy, but our balcany door seal failed and blew like a steam train whilstlr most of the night. I jammed it with the compass leaflets! They fixed it the next day. I find the TV offering extremely poor. There is a channel that shows you your itinerary, and there are tablets around the ship that do also. However, when I tried to book a tour on one it kept crashing. The WI-FI offer is shockingly expensive (I get phone separation anxiety!) , so in retrospect as this tour meant we'd be on shore or close to a network every day bar the sail to Marseille I would buy extra international credit on my phone and use the local network. (My wife did she spent £7 in the week, as opposed to my £100 for the week. So, all that done in the first 2 hours we went for a walk on this monster sized ship, and i is an impressive looking beast, from the outside and inside. One thing we didn't appreciate is that every cabin has a balcony, the inside cabins overlook central perk or the boardwalk. It, as normal took us a couple of days to remember our port/starboard, aft/foward, made more complicated by the windjammer being in the "wrong" end of the boat. I feared that getting a space to sit by the pool would be difficult given the number of guests, but it was never a problem, even on the sailing day. There are a large number of pools and jacuzzi points to take a dip, an enough bars dotted around on deck to get a refreshment within 60 seconds of getting to the bar. We were Gold members and both of us were on the $42/day drinks package, which we didn't get anywhere near using to it's value, so maybe we'd pay as you go next time. We spent an hour or so touring the rest of the ship, and found the shopping offer as normal to be extremely exclusive and expensive branded goods, which didn't excite us at all. The slides looked impressive but we didn't have a go on them, and we also had a quick look in the gym, and the other eating places on the boardwalk and central perk. We ate at the pizza place for a snack one day, and had a beer at the "pub", but mainly had a pre-dinner drink at the schooner bar. If I'm honest I expected RC to do something with this ship that amazed me, not just give me Adventure of the Seas, but a big bigger. A big slide doesn't count, but the outdoor arena at the blunt end looked good. the casino smells badly of stale tobacco, I avoided it. We didn't take in any shows at all, as we were at dinner from half 7 to half 9, then after dinner drinks, a walk up top, then bed by 11 as we were up at 6 most days for excursions. The staff as usual are all eager to please, especially the waiters in My time dining (or whatever they're calling it these days). We paid gratuities up front for MTD and booked times in advance which worked well and we never had to queue for more than 2-3 minutes around our booked time. Food offer was smiilar to previous years, and all of excellent quality. The one dish I left beacuse I didn't like it much was instantly replaced with another dish I chose. There is another upper floor of dining (for the suites?) and there is the Main Dining room MDR downstairs. This makes it all feel a bit cramped and when the crew do their normal singing and serviette waving you can only hear but not see much, as there is so much less viewing space. I was alos a little concerned that the windjammer would be overwhelmed by sheer numbers, but even on the odd day we were there for breakfast at 07:30, the staff kept opening up more seats and more serving stations to accomodate everyone. I never queued at all, ever. The food again was of great varity and great quality. We ate in there for lunch most days as well. There are water stations at the outside bars, and you can also come in the WJ and get juices. You can't get the coke on demand at the autoserve without a premium package and the official coke cup. We had of course registered our credit card during the booking process, but we had a problem with it twice on our cruise. After a couple of days (onbaording day at Barcelona) our seapass card was decined at a bar, so we couldn't buy anything at all!! que me joing at massive queue at customer services for a 40 minutes wait to be told the problem was our credit card had been declined. Quick phone call to the bank sorted that (we hadn't told them to expect overseas transactions), but why couldn't RC have sent a private message to our room to explain, not leave me completely cut off without a clue as to why? That experience realled teed me off. There was another far worse experience to come.....later. They need to triage that queue, urgently! Okay, now onto the tours. We pre-booked all of tours with RC. It's an expensive way of doing it and there are many that do their own thing, but it's the way we prefer and hadn't experienced any issues with this method before. the one general comment I will make is that all of the tours left little or no usable time for your own pleasure. Day 2 Naples/Capri/Sorrento/Pompei Sail from Rome to Naples overnight, then disembark for a Tour to Capri (walk to a smaller ferry dock). Nice ride over in a small ferry for half an hour, then a trip on the fenicular railway for 2 minutes and up to the top. Spent 30 minutes on a short guided tour, then another 30 minutes free time, and we were back down the funny colour to board another ferry to Sorrento. This was an all day tour so we had a three course lunch at a local restaurant which was excellent. a 20 minute "free time" followed and then were off to Pompei on the coach. It's not a bad tour round the site, takes about 90 minutes and there are as ever plenty of tat stalls at the end. Day 3 Sail to Barcelona Spent all day on deck 16 taking in the sun and supping vino. Grabbed lunch from the WJ and brought it outside to eat. Our one and only full day of doing nothing. Day 4 Barcelona I have been here on business but we'd never been here together so our tour today was the Cathereral and the Gothic quarter. (Our original tour that included Jambon tasting was cancelled due to lack of interest.) The Catherdal was very impressive but our timeline didn't allow us to go inside (it's about 10euro), so we then had a walk through the city to the gothic quarter where we took in another couple of historic sights. unfortunately it was Sunday so our again limited free time right by the market couldn't have been better wasted. It's still a strict catholic country so nothing much opens on Sunday. Oh, make sure you have legs/arms covered for visits to Religious sights in both Spain and Italy. Day 5 Palma de Mallorca Short overnight sail and we docked pretty much in downtown Palma. Another guided tour that was very similar to the Barcelona tour.....more gothic, and more Catherderal. in retrospect I would have just taken a walk off the boat. Day 6 Marseille Another slightly disappointing half day tour, but it was at least on an "open top" bus. Well, not a traditional one. It's a mini bus with the top cut off and then covered up with some canvas. That was a cool way of travelling, what wasn't cool was a french driver/guide who couldn't speak English. Really poor when there are two drop off/pick up points that he has to mime the location and time! Another religious location, another 20 minutes of unusable free time. Day 7 Florence La Spezia Now this was a good trip. we'd done Florence and Pisa before so we went on a coatal boat tour from La Spezia taking in la cinque terre. It starts off with a tour through the main village narrow streets and takes in fabulous home based bakeries and pesto making. Wonderfull to see. we then spent an hour on an open top ferry touring 3 coves of local villages which can't be accessed by road as the cliffs are so steep. Very pretty. We disembarked on a very bouncy jetty at the last village, and wandered around the shops and bought our lunch at a local pesto shop. The route back to the boat is firstly via a train for one stop, then the bus (waiting at village number 1), and we got back late at just before 7. Only issue with this full day tour is that lunch wasn;t included, but they don't tell you that! Day 8 Disembarkment disater! So we're packed after dinner and our cases are taken down later that night. Our limo pick up says we have a pick up time of 06:40......but our boat doesn't dock until 07:00 and our plan isn't until 13:10??? We don't need to be at the airport 5 hours in advance we think. (our imo was booked on-line with RC as part of the original booking) So our suspicions are confirmed when our disembarkation time is given as around 08:00-08:30. Then the first of 2 major issues that will cause me never to set foot on a RC again. We disembark, and my wife scans her seapass card at security and goes through. I scan mine and I get a loud "you 'aint getting off buddy" buzz, and I am instructed to go to customer services. No reason given. yes, I am on deck 2, about 2 seconds to get off, and you want me to barge back through the crowd to get back u to deck 6, then wait 40 minutes in another queue!! So I do. I have no choice. Our credit card has been declined again ! No time to clear it with the bank, so we empty the last of our cash (about $100) to clear the tab, and we rush back down to get off. No car. No driver. no sign with our name. Out 4 hours until our flight, the airport is an hour away. There is no help desk on the dock, there are no RC reps. Nobody! I can't get back on the ship, I have no international calling, but i remember my wife does. Call the limo service. They cam at 06:40 and left just 10 muntes ago. They don't know if they can get the driver back. I wait for a bit considering options. There aren't many. a) wait until they send another driver and risk missing the plane/staying overnight/paying for a new flight, or b) pay 200 euro to acquire one of only about 3 waiting private mini vans. (there is no general taxi rank here!) I wait 10 minutes and take option b.) splitting the cost with another couple in the same boat, pardon the pun. We get to the airport exactly 3 hours before depature and sail through to departues in 45 minutes. I haven't had so much stress in a very long time, and that single airport trip cost me £200 english pounds. That's it. Tat was the last time RC. You blew it. The worst bit is that there isn't a customer service option to talk about holidays you've been on, or customer feedback. Someone please send thema link to this post. Read Less
16 Helpful Votes
Sail Date: July 2016
The ship is nice and huge, the shows are spectacular, the cabin is new and clean. The food is nice if you go to the specialty restaurants, but if you go to the main dining option is just OK. The ports are really nice, but for some of them ... Read More
The ship is nice and huge, the shows are spectacular, the cabin is new and clean. The food is nice if you go to the specialty restaurants, but if you go to the main dining option is just OK. The ports are really nice, but for some of them I think that it should stay longer. However the main complaint is the service. Most of the crew is not kind, you can feel that they are not happy serving. The system is a MESS, I made some reservations for specialty restaurants and all of the reservations were confused, different day/time, and when I realize of it I went to Guest services and they "fix" the problem, but it happen again, and again. The information its confused, they were not clear about the days/hours for iceskating, or they left the info one day delay... If you are traveling with kids older than 3 years old the kids club is ok, but if you have a baby the nursery service is really bad!!! My 20 months baby couldn´t stay there because of curse she will cry and they will not do anything to entertain/distract her but call you. I usually cruise at Disney Line Cruise and maybe this is the reason that I felt the difference about traveling with kids and general the service that at the Fantasy Ship is the best!!! Some of the activities close early so if you go down in the ports when you come back you couldn´t do much of them (sky line, mountain climbing, wading pool) and the iceskating ring it´s open to the public for iceskating just for "one day" (that was really 3 sessions of 30 min for 50 people each one, so it was difficult getting there, and if you were lucky to be there, like I was, I finally iceskated 8 minutes, because they took long time to give my group the equipment, so it was like a joke!!!) The WORST that happen is that one person of my group has to get out the ship because of a health condition, and the crew was worried about the payment and not about the health. Read Less
14 Helpful Votes
Sail Date: July 2016
Royal Caribbean Harmony of the Seas Western Mediterranean Cruise 17th to 24th July 2016. Pros: Boarding – Seamless • First Impression – Overwhelming as we boarded on deck 5 The Royal Promenade • Junior Suite – ... Read More
Royal Caribbean Harmony of the Seas Western Mediterranean Cruise 17th to 24th July 2016. Pros: Boarding – Seamless • First Impression – Overwhelming as we boarded on deck 5 The Royal Promenade • Junior Suite – Excellent loved the walk in Wardrobe • Entertainment – Brilliant with Grease, Columbus and Aqua Shows. • Service – Only Reasonable due to overcrowding (see later under Cons) My first experience was to find that my sea pass card did not open the door of our suite although the wrist band did work. This led to me not being recognised at the mandatory safety drill as the staff was using scanners on everyone’s sea pass card although they did attempt to scan the wrist band. Later I received a message on our TV stating that as I had NOT been to the safety drill I had to view the safety video in my cabin!!! I eventually had my sea pass card sorted at guest services after waiting for what seemed like forever as the queues were huge. Even though my sea pass card was corrected it did not recognise me as a Crown & Anchor gold member when I tried to use it for a buy one get one free glass of wine later in the cruise. Another visit and another wait at guest services to sort that one! At times everywhere was, to be honest, overcrowded with queue after queue especially at Guest Services. Entertainment: We booked Grease for the Monday afternoon and our calendar on the TV showed that the performance was at 4.45pm. When we turned up at the theatre the doors were closed. After another wait (usual queue) at Guest services we were told that we were booked for the show at 8pm. When I told the staff that our calendar showed 4.45pm she told me that it was not possible as everything was on the same system. I do have a photo of the Calendar showing Grease at 4.45pm Solarium: Disappointed that there was no swimming pool for a cool dip just whirlpools that were warm. The temperature at the time was 28 to 30 degrees. Casino – Lots of people smoking in the Casino – Inside the ship so very unhealthy and smelly. Bars – All the inside bars had no windows to the outside of the ship. So we might as well have been in any bar in any city or town anywhere again disappointing. Dining: The windjammer was far too small for the number of guests on board with half of it shut on occasions. My Time Dining – Again more queues although service was great and the food was excellent. Coastal Kitchen – Excellent Service, great food and a wonderful view. Our only problem was that the white wine we chose was not cooled enough. Excursion – We did Sorrento and the Amalfi Coast – good but very overpriced Drinks and Speciality Alcohol Drinks – Great Selection but again overpriced. Water Stations – Only one place to get water or tea/coffee when restaurants were closed which seems poor on a ship that boasts that it carries over 6000 passengers when full! Unfortunately, my biggest memory of the cruise was overcrowding and queues. This was our second cruise (our first was on Rhapsody of the Seas in 2015 and we booked this latest cruise on board). However, if this year’s cruise on Harmony of the Seas had been our first we would not have been on any cruise ship again. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Enrichment 2.5 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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