10 Helpful Votes
Sail Date: February 2017
Keep in mind I have been on over 26 cruises 20 of them on Royal Caribbean. I have seen too many changes to mention. This ship however I could not wait to get off. The main reason was the cabin. We have had the Boardwalk cabin on ... Read More
Keep in mind I have been on over 26 cruises 20 of them on Royal Caribbean. I have seen too many changes to mention. This ship however I could not wait to get off. The main reason was the cabin. We have had the Boardwalk cabin on both the Allure & the Oasis and did not have the noise we had on the Harmony. From the late Aqua shows to the early Johnny Rockets breakfast it was unbearable, Check in went fairly smoothly. We weren't allowed on the ship until 11:15am. We waited in the Diamond section until then. People have changed to push, shove, get out of the way. The scooters are a real hazard. We say one woman run over a lady's foot and kept driving! I have never experienced so much rudeness in my 20 years of cruising! We went to the Park Café for lunch. It didn't open until noon which I thought was weird since they let people on the ship at 11:15am. We had the drink and internet package and that was a whole different experience. Drink package: Nowhere will you see spelled out just exactly what is included. I asked for 2 days if avian water was included. I was told no from the bars to the Main dining room. Finally I went to the desk to get my internet package straightened out & I asked sure enough it was included. Went to the dining room for lunch and asked again. No it's not included. I gave the mgr the business card of the desk employee who said it was. She called the assistant bar mgr yes it is included. Well no one has the evian water so they will have it for dinner. So it is included but nobody has it to give to you. You do the math; this ship has been at sea for 8 months plus all those who have had a drink pkg and no Evian water to give out. I would say this is quite a cost saving!!! There are only 1 bartender at each bar to service 6000 passengers. So the wait is minimum of 20 - 30 minutes and at 5pm forget it! In the dining room there was one bar waiter for the entire section! Do they know this and simply do not care or using this as a cost savings. Yes you buy the drink pkg but you can't get served! Food was OK- Prime rib ordered rare and received medium. Our table was the last ones to be served every night we were always the last ones to leave the dining room so to ask it to be taken back would delay dinner even more! Breakfast was cold and slow. I asked to have the eggs at least warm the next day and they weren't cooked (runny) So I waited another 20 minutes. The first night I asked 4 waiter and dining rm mgrs. where our table was. Again 8 months at sea and no one knows the table number??? Internet- I asked their tecks to set up our phones. I wouldn't know how to do this. I asked specifically if it was good in that it wouldn't roam. Yes, they said. Well 12 hours later I was texted by my carrier that I was roaming and the associated charges. I went to the desk and a different teck said it wasn't their responsibility. How hard is it to say put your phone on air[ort mode?? I went to the customer service desk and she helped me call my carrier to ensure I wasn't roaming during my cruise.. Went on the Abyss and yes it is a blast. However, those of you on a blood thinner beware. My husband is on aspirin therapy and the next day had a huge 8" bruise on his thigh. Well won't do that again! We did not go on the water slide for fear of that occurring there as well. Don't bother to have breakfast at Johnny rockets. No fruit, basic eggs, toast coffee and the wait was 40 minutes and cold. Lunch was fine though they don't sing to you anymore. Shows were fine. I didn't go twice because I was sick from their food. Royal has to listen to their loyal customers. We are diamond members and were so disappointed I can't even express "What has happened Royal Caribbean?!" Read Less
10 Helpful Votes
Sail Date: January 2017
My review starts with 6500 people is way too many people, in the past we were on 4000 person ships, and it was manageable, but 6500 isn’t!! In the morning we always sat on the glass side for our meals we would walk a maximum one time in ... Read More
My review starts with 6500 people is way too many people, in the past we were on 4000 person ships, and it was manageable, but 6500 isn’t!! In the morning we always sat on the glass side for our meals we would walk a maximum one time in the dining room, on this one you will walk around 5-6 times and hopefully you can get a seat next to a trash can, because there are 30 people doing the same thing. Way overcrowded for buffet breakfast and lunch. If you do the anytime dining there were also long lines, we also purchased upgraded dining which fills up quick. The issue that made us upset was they close the slides at 630 pm-645pm and the flow riders were closed at 530pm, climbing walls at 530!!! We paid close to 5000 for this cruise those advertised amenities should be available to everyone at least up to 1030p not 630 when we are setting sail for the next destination, that’s what we paid for!!!! Also when you have 6500 and they are open for 3 hrs. (Flow rider walls, zip line) there is tremendously long lines. I asked one day why they closed earlier one of the lady’s watching the slide said “we have things to do to!” and my wife was witness. Also the ice skating they advertise doesn’t tell you that you will only get 2 out of 7 days to ice skate, there excuse is the need to practice ( 40 min show)they been doing since march 2017 hmmmmm whatever, the ship is beautiful but just to many people, that is my mistake I thought they would have taken into account and beefed up the dining room at the buffet and would make it more accommodating to the customer, also we caught a little cold and I brought everything but, Nyquil so I went to the store and guess what … the tripled the price it was a small bottle for 17.00 what a rip off . How about that for customer service. I paid five grand , don’t feel well and you want to price gauge me for this , just not what I expected. The room was set different than other cruise lines. We had 4 people in our room as we always do and we always get a balcony. The room was pleasant, clean and quiet but for some reason the extra bed, instead of coming from the ceiling or off the wall they decided to use a trundle. Its where you pull a bed from under the couch, so while people are sleeping in, you can’t access the balcony without waking or stepping on the bed to use the balcony, and if the kids take a nap the poses a obstruction to the balcony, poor design, the way I can think of is the were saving space for those 2500 more people We will not use royal again I was hoping for a median between Disney and Norwegian, but nope, if they would have offered I would have flown home on the second day, the first day was the most enjoyable, we got on at 1000am, so there wasn’t many people on ,so my kids got to enjoy everything before the hordes of people came on. I will say the casinos were maned and plenty of bars open, but close those slides down at 630, there is no reason why they couldn’t plan appropriately for this, you want family’s on here well keep the family things going longer, we e tried to make it work but 3 hrs. isn’t enough time to do such things. Read Less
9 Helpful Votes
Sail Date: January 2017
I was so anxious to be on Royal's newest and biggest ship. Unfortunately, the Captain and the Cruise Director were the same that I had on the Allure in 2015. Captain Johnny couldn't praise himself enough with constant ... Read More
I was so anxious to be on Royal's newest and biggest ship. Unfortunately, the Captain and the Cruise Director were the same that I had on the Allure in 2015. Captain Johnny couldn't praise himself enough with constant announcements that nobody could understand, and Bobby and Hugo were boring. Embarkation was a delight; I zoomed up the gangplank seemingly by myself. My cabin was a virtual balcony and that was a "virtual" joke. It appeared to be a loop of various scenes, always looked like a foggy day, and constant clicking noises when scenes were changed. Otherwise, the cabin was okay and my steward, Michael, was fabulous. Meet & Mingle took place but the Cabin Crawl did not. The upper-lever cruiser get-together, to which I received an invitation in my room, was canceled. I was told it had taken place earlier but I was never notified. To my surprise, RCL booked over 1,500 young teenagers, mostly from Costa Rica and Brazil. My thinking was that school children were back in classes at this time but I learned differently. They were loud, obnoxious, running in halls and security was called to my hallway several times during the week. I had to open my door to a corridor full of teens and ask them to lower the level of screaming: a true vacation spoiler. Younger large groups of children were all over the ship, with no chaperones, even looking for "free minutes" on the card room computers in case anyone has forgotten to log out. They proceeded to bang on keyboards and broke keys on several keyboards. I thought the food was very good and the servers accommodating. The Windjammer had, once again, severe safety issues of locked EXIT doors. I reported it several times and was told the problem would be rectified, but it was not. I have pictures showing two glass doors, one open and the other locked, but clearly posted as an EXIT. This is a severe fire-code violation. The entertainment was good although 7th Heaven was so loud that the couple next to me walked out - and I followed them. Columbus the Musical stopped midway through due to a computer crash and we left the theater having seen just the first half. The Fine Line Aqua Show was a disappointment - and I heard so many others share my feelings. It was so obvious that the Harmony had cut many corners as far as service to cruisers. Rather than provide a computer and printer for printing boarding passes on the last day, cruisers had to sign up for an hour of computer time in the card room for $9 just to use it for 90 seconds. Nobody was happy about that, not to mention that the printer was out of paper, a detail that should be covered on the last sailing day. I used the phone twice, but it was never answered. The lines at Guest Services were terribly long and only half-staffed. Little things like paper and pen in your cabin no longer existed. I do not plan to sail on Royal in the future. Read Less
7 Helpful Votes
Sail Date: January 2017
This was my 5th cruise with RCI & was super excited to try Harmony this year for my sons birthday trip but from start to finish the trip was a nightmare for us. Boarded to find out itinerary was changed due to weather (not RCI fault) ... Read More
This was my 5th cruise with RCI & was super excited to try Harmony this year for my sons birthday trip but from start to finish the trip was a nightmare for us. Boarded to find out itinerary was changed due to weather (not RCI fault) but had to re book all our reservations, excursions etc. The only thing we wanted to do, snorkeling, was sold out and the rubicon we booked during our supposed sea day had to be rebooked for the only time they had left which was at 9:30pm when we were supposed to be at a show so we spent the whole 1st day in line rearranging everything. My son has multiple severe allergies and we not only emailed special needs when we booked we also called at the time of booking to ensure that such a large ship could accommodate his allergies and was assured they could. When we boarded went straight to MDR and discussed allergies and set up dinners for the trip. However unlike on other RCI ships when we called room service to order literally just fries for my son they said they were too busy, went to windjammer like we were told we could and asked for the head chef like we were told to, waited 30 minutes for him to come out to order fries and again were told they were to busy. This went on for days were all we heard was they are too busy to make anything for your son and he just has to eat in MDR when they are open and when they are closed for port your on your own. He literally ate like 7 meals the whole trip from RCI. On day 5 after he was starving so during port in Puerto Rico instead of going snorkeling on our own like we had planned since they had no excursions available we instead spent the day looking for somewhere to buy snacks for my son for the remaining few days on the ship. He was so embarrassed by the way everyone treated him because he had allergies he stayed in the room the entire trip. On top of that each trip me and my husband book one dinner for just us since we have all meals with our son in MDR and this trip booked for solarium at 9:30 day 5. At 8:30 I came back to the room to get ready and shower and my husband went to casino and would meet back in room at 9:20 to go to dinner. At 9pm received a call from solarium to say even though I booked my reservation online a month ago that I can no longer come at 9:30 because they decided to close early and if I wanted to have dinner there I had to come right this second. Not possible as I just got out of the shower and hubby wasn't there.... couldn't rebook because they were sold out rest of trip so we never did get to have dinner. Bartenders took like 30 minutes to make a drink and everyone was rude. My son literally couldn't wait to get of the ship and that is extremely abnormal for him. Called RCI to tell them what happened and they spoke with head waiter in MDR that confirmed my story, they saw my phone calls and emails prior to boarding and their response... we are going to take this a learning experience for us and for you we are going to reimburse you for the food you had to buy in Peurto RICO after you fax us the receipt. Thank goodness I save my receipts :/ I'm glad RCI is ok with saying they are allergy friendly even though they clearly are not unless you are ok with a small meal in MDR when they are open and don't want to eat anything else on a ship where you are literally watching people eat nonstop... also not RCI's as they don't control the weather but due to rough seas most of the shows were cancelled or rescheduled and the activities such as zip line, flow rider etc were closed majority of the time so never did get to try any of the activities so can't comment on those. Read Less
60 Helpful Votes
Sail Date: December 2016
We went on the December 17, 2016, Harmony of the Seas cruise, sailing out of Fort Lauderdale. The following aspects of the ship were excellent: the flow rider, the common areas, the shows (especially Grease), and the expeditious boarding ... Read More
We went on the December 17, 2016, Harmony of the Seas cruise, sailing out of Fort Lauderdale. The following aspects of the ship were excellent: the flow rider, the common areas, the shows (especially Grease), and the expeditious boarding and disembarking of the ship. However, the following aspects of the "Star Class" were extremely disappointing: the royal genie's overall service, meals in the specialty restaurants, and the excursions. We stayed in Stateroom 1724, a sky loft suite with balcony. While the room was beautiful, there was hardly any storage space and my family of three had to make use of our luggage for storage. As Star Class guests who were entitled to the privilege of a royal genie. Unlike what was promised, our pre-trip contact with the royal genie was minimal and inconsequential. Before boarding, we booked an over water cabana in Labadee and was informed that the rate was $395.00. The price was confirmed in writing, yet a charge of $495.00 appeared on our statement. After unnecessary arguing, we received the $100.00 credit. Instead of assisting us before sailing, we inconveniently had to make arrangements with the royal genie after boarding. During this meeting, we explained that we love chocolate, desserts and looked forward to surprises from our royal genie. We understood that we were to have cocktails and fresh fruit brought daily to our room, as a part of the Star Class package. However, we received fruit on only two days and never had any drinks, chocolates, or desserts to greet us after returning to our stateroom. We had no surprises or enhancements to make our trip memorable. Though we were offered a bridge tour, no other special activities were planned for us, as conveyed by the royal genie marketing materials. Most importantly, our daughter has a nut allergy, which we mentioned at booking and to our royal genie (writing and verbally). We explained that we could not have any type of nuts in the room. On two occasions we received cheese plates with nuts. Additionally, there were long periods of time during which the royal genie did not respond to our texts. Aside from providing front row seats at all performances, we found the genie useless and obscenely priced for the services rendered. Royal Caribbean also failed us with the meals at the specialty restaurants. In every restaurant, the waiters ran around without assistance, and the food was served sporadically. Royal Caribbean restaurants lack efficiency. We would have had to have dinner at 5:30 p.m. in order to be on time for a 9:00 p.m. evening show or activity. Because we were part of the Star Class, gratuities were included for every meal. However, after seeing that we were Star Class guests and pointing that out to us, some of the servers asked for a gratuity, which we found rude and disturbing. The specialty restaurants were truly a letdown. --For example, first, the premium dry-age porterhouse steak ordered at Chops was served frozen after a two hour wait, and the other food was generally tasteless served in a disjointed fashion, including the side dishes - one or two dishes at a time. When we asked to speak to the restaurant manager, he refused to come over to our table. After an extraordinary delay, a new steak was brought and the manager appeared, as we were leaving for the show. We did not have time to stay for dessert or find out how this steak was prepared. --Second, we had dinner at Jamie’s, the Italian Restaurant. The food was much improved over Chops; however, we were still unable to have dessert due to the length of dinner and the unorganized staff. --Third, we dined at Michael Schwartz 150 Central Park restaurant. The steak was cooked past well-done though requested for medium rare. By the time a new steak appeared, it was too late to eat as we were trying to make a show. Again, we ran out of time and had to demand that a prepaid and ordered birthday cake be brought out for our friend immediately. The manager ran out after us, apologizing, but we were late for the show and had to go. --Fourth, the next day, lunch was ordered to the room from Jamie’s Italian. Among the order was the prominently displaced Jamie's hamburger - medium rare - with nothing on the burger and ketchup on the side for the French fries. We received a burnt out cinder, drowned in mayonnaise, rendering it completely inedible sans ketchup for the fries. This was a common theme: the food would be dropped off, the attendant rushed out the door, and many of the items requested would be missing. --Fifth, we ate dinner at Wonderland. Unfortunately, the molecular cuisine was unpalatable, and my family, reluctantly, wanted to get food from another venue. However, by the time we finished dinner, nothing was open. The specialty restaurants, in general, closed at 9:30 p.m. The excursions were unorganized with no cruise line representatives readily accessible for information. Two of us were scheduled to take the boot camp on the beach in Labadee. We went to the fitness center as directed and were told that someone would meet us when we got off of the ship. We disembarked and went to the beach only to find several others wandering around aimlessly and wondering where to go for the boot camp. Although the start was unorganized, the class was good. Also in Labadee, five of us were scheduled to go on the zip line. We left earlier than recommended, and the driver that was called by the head of the suite section took us to what he thought would be the zip line, telling us to get out and wait in line and even though he was requested to wait, immediately drove off. Once in line, the attendant told us that we were in the wrong place. For the next forty-five minutes, we waited for someone to help get us to the correct location. Due to wind conditions, the zip line was cancelled around 2 p.m. when we finally arrived. Had we been in the right location at the right time, we would have been able to take advantage of the activity. To conclude the "Star Class" aboard the Harmony of the Seas was extremely disappointing. It's one thing to pay top dollar and get first-rate service, but that's not at all what we received. One should be cautious of spending such extreme amounts on this mediocre service. In reviewing the online marketing materials published by Royal Caribbean, we make the following observations based upon our experiences: "Your Royal Genie is the ultimate insider, crafting exclusive one-of-a-kind experiences, all designed around you. You'll have everything you want - and more than you ever imagined." - Untrue. "Your Royal Genie doesn't just tend to your suite - they make the entire ship your suite. Crafting personalized VIP experiences tailored to your exact tastes. From planning the perfect date night to having your favorite wine waiting after a day of adventures ashore. Your Royal Genie makes sure you have everything you want. And more than you ever imagined." - Untrue. "After a day in port enjoying customized shore excursions, guests can return to their suite to savor handcrafted cocktails made in-suite." - Untrue. "The Royal Genie also will assist with making restaurant and show reservations, in-room dining requests, and any other needs - from laundry, pressing and shoe-shining, to luggage handling and unpacking." True in part. The royal genie made dinner reservations and show reservations. There was an extra charge for same day laundry or pressing. We were never offered shoe-shining, luggage handling or unpacking. We also requested to book morning exercise classes (spinning) before boarding only to be advised by the royal genie that it can be done aboard. By that point in time, the spinning classes were completely filled. "Your Royal Genie can grant you access to one-of-a-kind experiences like personalized shore excursions and private Flow Rider lessons." - Untrue. Private Flow Rider lessons were specifically requested and we were informed that they were unavailable as well as to book a private fishing trip. "Whether it's sweet treats, fresh fruit or an unbelievable vintage, your Royal Genie knows what you crave and keeps your suite stocked with all your favorites." - Untrue. "To make sure your Star experience is personalized to your wishes, your Royal Genie will contact you before you set sail." - Untrue. "Suite benefits include:" "Fitness classes." - Untrue. We were charge for all classes after the first class. "Personalized welcome gift." - Untrue. Never received. "Welcome amenity." - Untrue - Never received. "Shoe shine service." - Untrue. Never offered. "In-suite handcrafted cocktail service." - Never offered. "Spa Thermal Room Access." - Only provided for one day. After that, there was a charge. "Access to signature activities." Never offered except for bridge tour. "Pre-cruise communication." - Definitely needs substantial improvement to be meaningful. Read Less
3 Helpful Votes
Sail Date: December 2016
Diamond Member Royal Caribbean - WORST SHIP EVER! Harmony of the Seas may be the largest ship on the ocean however the customer service is terrible. There wasn't enough wait staff for the 6,000 cruisers onboard hence the service ... Read More
Diamond Member Royal Caribbean - WORST SHIP EVER! Harmony of the Seas may be the largest ship on the ocean however the customer service is terrible. There wasn't enough wait staff for the 6,000 cruisers onboard hence the service was severely lacking which caused the servers to be short tempered as well. In the dining room we were unable to get bread for the table nor could we get coffee and tea. In addition the food was so "salty" and caused my hands and feet to swell. When I visited the Medical facility they questioned if I was taking my blood pressure medication which I replied yes however the chefs use a lot of salt with the preparation of the food (1st time this has happened). Specialty restaurant and the Solarium reservations were made and when we got to the restaurant we were told we didn't have a reservation. In addition the entertainment was not up to RC standard. Bottom line.......don't waste your money on the Harmony. Stick with the Oasis or the allure. Read Less
10 Helpful Votes
Sail Date: November 2016
Hair in food, hair in bed. service was awful. got drink package...no mint or lime for mojitos at three different bars. son got sick! room not very clean. room card didn't work. ate at specialty resturaunt for mexican and no ... Read More
Hair in food, hair in bed. service was awful. got drink package...no mint or lime for mojitos at three different bars. son got sick! room not very clean. room card didn't work. ate at specialty resturaunt for mexican and no guacamole! waiters could care less. couldn't even get a toothbrush kit without raising you know what!! no conditioner or lotion in bathrooms. beds and pillows uncomfortable. balcony off cabin very dirty. i could go on...norwegian was much better. LOVED THE NORWEGIAN-THIS ONE HORRIBLE Got food to bring back to cabin b my kid was sick-wouldnt even give me a tray, or a bag. Son hurt finger on the abyss-that stunk too! bathrrom reaked like urine the entire time. orange juice was awful in diding room for breakfast. Had to use card to return towels by pool or your charged 30 dollars-at least thats what sign says. boys beds uncomfortable-norwegian sooooo much better. Read Less
24 Helpful Votes
Sail Date: November 2016
I do not usually post reviews because they are only a snap shop of an individuals experience however, given that every passenger I spoke to on this cruise was of the same opinion, i am sure many reviews are coming. From the moment we ... Read More
I do not usually post reviews because they are only a snap shop of an individuals experience however, given that every passenger I spoke to on this cruise was of the same opinion, i am sure many reviews are coming. From the moment we arrived at the port, being a diamond plus member, we were promised expedited boarding. What a joke. no one knew or cared what promises were made. Everyone was cattle called into the same long lines with understaffed check in agent trying to hear passengers over a loud marching band in the terminal with loud drums which made it impossible to speak or hear. After that 2 hour debacle it was on to the ship where guest services could not answer even the most basic questions. Reservations that were made days prior to sailing were either missing or incomplete. Crew members were rude and unhelpful. Now to the restaurants. The first night was ok. We ate at the steakhouse chops whihc was good with decent service. It was all downhill after that. Breakfast the next day at the buffet was a joke. Every table full and dozens of people walking around with food on plates and no where to sit. After 20 minutes I finally found that there was an omelette place on a deck above that also served breakfast. I waited 10 minutes until a worker finally came behind the counter and asked for our order. We said and I flagged down a waiter to get a soda since we had all bought the drink packages. The waiter said the machine was broken and he would have to walk too far to get a soda. So I was so aggravated I left. Dinner that night was even worse. Went to there serenity restaurant which had 5 tables seated an 20 tables open inside and 20 open outside which were not being used. Hostess told us we would have to wait at least 20 minutes even though there were many tables open. We waited and ordered skirt steak. What was served was not skirt steak but was a low quality London broil which I wouldn't feed to my dog. We didn't even attempt to eat it because it looked so bad. Again we were so aggravated we didn't eat. We decided to skip breakfast the next day to avoid the windjammer buffet experience and go to Johnny Rockets for Lunch. We arrived at 11:15 and sat outside waiting for lunch to start at 11:30. There were no servers and only 1 manager walking around as people started to arrive. The place quickly filled up and by noon there was no one to take an order. When I flagged down the manager he said his crew was not there yet. (I guess they got stuck in traffic). Finally 1 server arrived for the entire outside which by that point was about 60 customers. Needless to say we finally received food at 1pm. 90 minutes!!. We though if we paid for the restaurants we would at least get some service. It didn't matter, paid or not nobody cared. We decided for dinner just to get some chips, quesadillas and guacamole which we were told that the Mexican place Sabor on the boardwalk was known for. NO guacamole sorry. To top off the experience on the ship there were about 100 people in the lounge that were told would be able to watch the dolphin game. Well another game was put on and everyone proceeded to guest services angry because the same people had told all of us not to worry, it would be shown. Now they say they cant show it so many of us had to disembark at port and go to Atlantis to watch the game. When I returned I found out that they figured out halfway into the game that they could show it. I could write another 500 words about more bad experiences but I will skip to the "expedited disembarkation" which they recomended we take our luggage to get off the ship at 7am. Only 2 customs agents were processing thousands of people even though we were the first couple hundred people to get off the ship it took over an hour. As a result of this I will never cruise on a Royal Carribean cruise ship again. The problems were so widespread and pervasive and no one was willing to address them as we complained to whomever we could find. We were told the executives families were on the ship and most were unavailable. By the looks of the satisfaction level they will be the only people on future sailings. Speaking to another table at Johnny Rockets that were first time cruisers, they said they were told how wonderful cruising was and after this experience they will never cruise again. I tried to convince them that it is not usually like this. Most officers and executives care about the passenger experience. Just not on this ship. Maybe they were right. Even though I have been on dozens of great cruises, after all of the aggravation from this trip, it will be a long time before I pick up a cruise brochure,. Read Less
1 Helpful Vote
Sail Date: November 2016
Very rude guest service team. Out of 5 cabins that we purchased 3 had LOST luggage until 11pm. Guest services did not care about anyone no matter what your status is pinnacle, diamond,royal family, did not make a difference. Don't ... Read More
Very rude guest service team. Out of 5 cabins that we purchased 3 had LOST luggage until 11pm. Guest services did not care about anyone no matter what your status is pinnacle, diamond,royal family, did not make a difference. Don't think about calling room service for food you if they answer the phone you can expect at least a 2 hour wait. For the money I would not travel again on this ship.Friend of ours who who on the ship with a party of 8 reserved specialty restaurants for 3 nights and when they got to the restaurant they had to break them into groups of 2 and 4. Shows were great if you can get a seat. We reserved shows and times with our travel agent and when we got on the ship and asked for tickets they said there is NO reserved seating for any show. Every show has many people standing in the back. We have been on many cruises and never had such a poor experience. Read Less
10 Helpful Votes
Sail Date: October 2016
The ship already looks very run down after only a few month - the carpets the chairs - general facilities are showing a lot of tear and wear already The cleanliness leaves a lot to be desired. The materials used to build this ship ... Read More
The ship already looks very run down after only a few month - the carpets the chairs - general facilities are showing a lot of tear and wear already The cleanliness leaves a lot to be desired. The materials used to build this ship seem to be the cheapest they could find - for example the solarium does not have a glass roof but a cheap foil that looks dirty and blurred, already has ugly holes and causes the heat to build up underneath. The cabins are not insulated at all - you can hear your neighbours talk, TV or use the bathroom - that has never been the case on any other ship we have been on! The freestyle machines NEVER work - when questioned they said " They are so new we do not know how the software works!" - sure- they only had about 8 month to learn.... Not bread choices in the main dining room - but the WJ has cheese bread or pumpkin-seed bread - take it do the main dining-room for more choice :-)) We found all the negatives that have been reported in the media about this ship to be very true - it is not build well, the layout is not good and the ship-management seems to be incapable to keep the ship in a decent shape. The musical "Columbus" is VERY poor and boring - the other shows are average... We did like the aqua - shows! If this would have been our first RCI cruise we would never book them again! Read Less
32 Helpful Votes
Sail Date: October 2016
This is my sixth cruise and second this year on Royal Caribbean. The first one this year was on Allure of the Seas in a Sky Class Suite and this most recent cruise was also in a Sky Class Suite. The ship, room and room steward were ... Read More
This is my sixth cruise and second this year on Royal Caribbean. The first one this year was on Allure of the Seas in a Sky Class Suite and this most recent cruise was also in a Sky Class Suite. The ship, room and room steward were great. In fact the whole crew was really outstanding. Most of our meals were in the Suite Lounge or specialty restaurant and other than Jamie’s all food and service were outstanding. I am still amazed how well the crew can remember your name and make the cruise a special experience. A few reasons for this one star rating: first we had 50 pinnacle members (top tier repeat customer) and they suck up all the service paid for by suite members. Some of these members were nice but the majority extended a strong entitlement style about themselves. Three times I literally had a pinnacle member walk between myself and a crew member I was talking with because of their self-importance. If anyone is planning to pay for Sky Class service check with your travel agent to find out how many pinnacle members are booked on the cruise. If there is more than about a dozen I would avoid the cruise. You will pay for the services and they will consume them while staying at an interior stateroom. Second reason for my low rating – when on Allure we had great reserved seats for the shows and while this benefit remains on Harmony your seats will be obstructed and no desirable. I did notice the Star Class Suites still have the same quality of seats between Allure and Harmony. Third reason for this one star – entertainment on Harmony is really very poor. Grease is a good show as is the water show. The other shows, such as the Ice Show (1865 or something) is entertaining but the flow of the show makes no sense. It almost seems like they make-up the skating as they go. The Columbus show was a joke and we left after about 45 minutes – very boring. I don’t plan to extend my platinum status further with Royal Caribbean. If I want to get these Sky level services I will go to another cruise line and Royal can keep filing their interior state rooms with the pinnacle members. Read Less
22 Helpful Votes
Sail Date: August 2016
Trip was for Granddaughter to see some highlights of Europe... Especially of Barcelona, Florence, Rome and Naples. The staff for the most part was quite good. Loved the concierge in the Diamond Lounge, our cabin steward and our ... Read More
Trip was for Granddaughter to see some highlights of Europe... Especially of Barcelona, Florence, Rome and Naples. The staff for the most part was quite good. Loved the concierge in the Diamond Lounge, our cabin steward and our waiters. Had a 2+ hour wait in line to get to see a member of the Guest Relations staff. In calling for a wake-up call, had often a 5 to 10 minute wait to speak to someone. One morning no wake-up call was given although requested. Changes in photo services were terrible. Do not get to see printed photos. Photo proof stamped ALL over the digital proof... often could not tell whether eyes were closed or what the smile or facial expression looked like. Staff was not particularly helpful and often rude. After prints are chosen it take 3 or more hours to have them printed. (Another trip to photo shop needed) Ship has NO table sharing for breakfast or lunch. Sharing a table with other cruisers has been one of my very favorite experiences in cruising. On Harmony, if there are just 2 of you, you will be seated alone...no sharing of tables is the stated host policy. Have a much limited menu offering. No seeded rolls... There was no nightly chilled soup offering...did have delicious Vichyssoise one evening. Very athletic granddaughter did not want to go to pool area after one day as the lines for all the fun activities were too long and the chorine in pool (without goggles) was really painful to eyes. Without help from diamond concierge, she would not have been able to ice skate. Entirely too many enrollees for time slots available. Entertainment was very nice but having to see shows at 11:00 pm was certainly undesirable for those who had tours EARLY morning the next day. No other choices for cruisers who had traditional late dining. No guest lecturers. Only talks pushing additional charges aboard ship.... nickel and dime stuff for more RCCL revenue. Terrible 2 hour lines in hot sun for taxi cabs at end of cruise. Without Diamond Plus Status, this cruise (in comparison to my other RCCL cruises) would have been excruciatingly awful. Will consciously make huge effort to only cruise/book Radiance and Vision class ships with occasional booking on the Voyager class. I will consciously avoiding RCCL ships that imitate a crowded shopping mall. Thumbs up on the Itinerary and most of the staff but thumbs down on the Harmony and the lines, crowds and new policies. Just spent 39 days on the Radiance and it was one of the best cruises ever and the Harmony was one of the worst...including Carnival and NCL. Please don't abandon the smaller ship's concepts. Read Less
21 Helpful Votes
Sail Date: August 2016
We chose Royal Caribbean because we thought they had a good reputation but we definitely should have investigated ahead of time on Trip Advisor. We wanted a great trip with our university-aged children as a last chance at a family vacation ... Read More
We chose Royal Caribbean because we thought they had a good reputation but we definitely should have investigated ahead of time on Trip Advisor. We wanted a great trip with our university-aged children as a last chance at a family vacation with "just us". We booked nice staterooms with balconies and prepared for a great experience. We even booked business-class airline seats as a surprise and decided to really go all out. The only good thing about the RC experience was that the boat was new and clean and the staterooms were great. Beyond that, it was SHOCKINGLY BAD!! The absolute worst part of the cruise was the food, if you could even call it food. We were shocked at how poor the quality was. For example, they served FAKE scrambled eggs!!! You could find fried eggs but they were dry and rubbery. The bacon was a sticky big pile of fat and was of super low quality. When you'd get a salad served to you in the main dining room, it had a pool of water in the bottom and no flavour. One night, they had "salmon tartare" on the menu. When it came, it was made of low-quality SMOKED salmon!? The french onion soup was ok tasting actually but had a paper-thin layer of cheese on top, that was about 2 inches in diameter. And there was absolutely NO flavour in anything. We joked about getting the chef a salt and pepper shaker as a gift! We began to suspect their business model is to make the main dining room food so bad that you are forced to go to the speciality restaurants ... which we did. They were definitely better but crazy pricey! We paid $16,000 for the 4 of us for the cruise (not cheap!) and spent another 3000 on the boat. EVERYTHING was extra. We didn't opt for the drink package so we certainly expected that but you couldn't even get an espresso ... and the regular coffee was terrible and watery. If you tried to order something safe like salmon, it was dry and overcooked ...and, again, tasteless! A glass of Kim Crawford white wine was $15 USD. With tax and gratuity on top of that, it's 400% markup ... over the top! We have no issue with the boat needing to make money but it was ridiculously low value for the price. Even bottled water was a fortune. We expected there to be lots of people on this boat but we've been on other cruises and they were masters at moving people. On this boat, you couldn't even find a seat in the dining rooms. One day, they came over the PA as we were wandering and wandering with trays of food trying to find a table. They said to please finish lunch promptly to allow others to sit! We finally figured out how to go to another dining room that seated you. Also, most of the staff were unfriendly. Probably only about 25% of them would even say hello when passing ... pretty strange to see this on a cruise. Gilberto in the main dining room was lovely as was our room guy but a lady actually reprimanded me for walking around one of those airport tether things as we were disembarking on the last day. I'd inadvertently walked the wrong way and she said, "mam, those things are there for a reason" ... a lovely parting comment! Ha! The food (and the people ... but especially the food) is a big part of the experience on a cruise. DON'T WASTE YOUR MONEY ON Royal Caribbean!! Seriously!! Read Less
8 Helpful Votes
Sail Date: June 2016
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on ... Read More
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on deck 8 but when I arrived at the port they told me that my cabin had been sold and I would have to go into a different cabin. They put me in one on deck 14. Little did I know that it was underneath the children's water park. The noise was unbearable. Kids running around all day and adults walking backwards and forwards at night. I asked to be moved but they had to cabins available. After 4 days they managed to move me into a Balcony Cabin on deck 6. This cabins air conditioner did not work (new ship!). It took 2 days to fix by replacing the thermostat. Without the air con it was impossible to sleep properly. The food on board was mediocre and I only went into the dining room twice. Mainly because the tables were too close to each other and the noise was unbearable. The only restaurant I really enjoyed was chops grill. The service and food was excellent. The stateroom attendants were excellent as usual. They were apologising for the problems when it was totally out of their control. After 23 cruises with Royal Caribbean this has become my last. I think my next one will be with MSC. Read Less
35 Helpful Votes
Sail Date: June 2016
We thought it would be a lifetime moment; cruising on the biggest ship in the world but soon found out that it was so over rated. -Food: this was the most let down. RC is a disaster when it comes to quality of food. The buffet ... Read More
We thought it would be a lifetime moment; cruising on the biggest ship in the world but soon found out that it was so over rated. -Food: this was the most let down. RC is a disaster when it comes to quality of food. The buffet restaurant Windjammer serves mediocre food. The choice is particularly limited for Indian Vegetarian. My advice for Indians...just dont go for the hype. RC just does not care about your business. There is just 1 Indian item on the menu. Its poorly perpared. Even your Ready to Eat packets are better than what RC gives you. I tried to talk to the chef there to seek help. He was so full of himself, I could easily understand that these guys dont know customer service besides cooking. Its silly that RC ignores one of the biggest sectors of global tourism. My wife brought hot milk just a while ago from the Park Cafe for kids. She was shocked to find out that the milk had gone sour and had separated. Anything can happen here. Im here for next 3 days, and will find out possibly more. Total waste of money. I had an incredible experience at Star Virgo years ago. Who cares if your ship is the biggest! -Attractions: most key attractions are either closed or are open for a short while only. Most good shows are booked out weeks in advance and venues have only limited capacity. -Shore cruises: We took the 'Scenic Marseille" trip. This was badly organised. The guide hardly could talk in english. Although good at heart, she had so much difficulty explaining that we had a headache at the end of the trip trying to decipher her. We took the Portofino, Rapallo and Santa Margherita trip today. This was incredible. Best experience yet on the trip. Highly recommended if you do get struck by the marketing jazz of RC. Read Less
63 Helpful Votes
Sail Date: May 2016
We were sold this as an inaugural cruise, it was not, in fact even the cruise director alluded to it as a test voyage or words to that effect, And it certainly was testing! areas closed down, not enough seating, at times it seemed like ... Read More
We were sold this as an inaugural cruise, it was not, in fact even the cruise director alluded to it as a test voyage or words to that effect, And it certainly was testing! areas closed down, not enough seating, at times it seemed like there were more contractors on board then passenger's, areas all around the ship still being worked on. Toilets on one deck had no fittings, no proper sanitary disposal units in the ladies loo's or sanitary bags. we had a suite that overlooked the aqua show, what a shame no shows! majority of time could not find a place to sit in the windjammer area and when you did it was almost impossible to move as the tables are so close together. Took 45 minutes to get served a cup of tea in the coastal restaurant then another 20 minutes for cold! food to arrive, It was so depressing everyone was moaning about their experiences and all with good cause. Suite deck for cabanas not open, to be honest I could go on and on it really was a nightmare. Of course there were some positives but really against the scale of the negatives to small to mention. Really looking forward to see how RC handles everyone's dissatisfaction, RC has until now always been my preferred cruise line, lets hope it can put this nightmare to rest! Read Less
22 Helpful Votes
Sail Date: May 2016
this ship should be renamed the disaster of the seas, I booked what I thought was a maiden voyage but it was really a test run for a building site at sea.... I paid full price for my cabin which I have to say was nice but no flushing ... Read More
this ship should be renamed the disaster of the seas, I booked what I thought was a maiden voyage but it was really a test run for a building site at sea.... I paid full price for my cabin which I have to say was nice but no flushing toilet for day had to use communal toilets.... the water to the wash hand basin did't work for 1 day either which was a pain... there was work men everywhere ..... there were massive breaches of health and safety....... also the staff never had a clue how the ship worked or to put anything right.... guest services was a joke there was always about an hours wait just to speak to some one as the queues were that long.... I have been on many royal carribean cruises but this was a disaster waiting to happen its a wonder no one was hurt..... it is a big ship and yes when all the problems have been sorted it will be a very nice ship to go cruising on but until then stay clear...... Read Less
11 Helpful Votes
Sail Date: May 2016
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of ... Read More
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of being completed, with work men being everywhere. The Aqua Theatre not being ready was a big disappointment. The main dining room was a major let down due to the calibre of the food and the service. We ended up having to use the supplementary restaurants in order to get a decent level of food, spending another £200 in the process. On the first morning we had a sit-down a la carte breakfast in the main dining room. After waiting an hour for our order, random dishes arrived for our table in place of what was ordered and they were lukewarm. We left shortly after, hungry. The quality of food at dinner was mediocre at best, with service being very patchy. There were very few places to sit when it rained, due to the amount of outside public space. This drove people in to the limited seating in the Royal Promenade, even into areas that they had no intent of using, such as Sorrento's. This then made use of those places harder. I appreciate the ship is intended for more warmer climes, but rain is still likely in the Caribbean. An enclosed lounge area looking out to see was sorely missed - even the Solarium is unusual in that it is open to the elements. It seems you can sit inside or outside, but not inside looking out. You end up being forced to your balcony in order to get adequate seating and have some peace and quiet. The food in Windjammer was poor in areas of choice and quality. I don't see why the buffet cannot be the same calibre as that on Celebrity. The Coke lifestyle machine in the Windjammer had no ice leading to the drinks it dispensed being warm and unpalatable. There were very few hand-gel dispensers and people enforcing their use. The supplementary restaurants didn't seem to have them, and the main dining room was certainly not enforcing their use. They were notably absent from the frozen yoghurt area on the Lido deck. Given the high profile of Noro virus on cruise ships and how it can spread, this is a problem waiting to happen. We were woken at 1 am on the last evening by the people collecting the suitcases laughing, joking and being very loud. Given the time of the morning, this should be done as quietly as possible. The emergency drill was quite chaotic with people not quite knowing what they should be doing and people just standing around. There could be more structure to this. Johnny Rockets had a number of issues. There were 8 tables in the building, but the lack of covered outside seating meant there was a large queue. It was not easily apparent how people should queue for take away food over sitting in. The staff would suddenly break into a dance whilst food sat gradually going cold on the counter, which just exacerbated the length of queue growing outside. For some reason on a port day Johnny Rockets doesn't open for lunch, choosing instead to open at 2pm. There were also bolts emanating from the floor where the stools were clearly meant to be. The aircon in the stateroom started at a reasonable temperature, but after some maintenance one day the aircon only provided cool temperatures even after being turned up to maximum. The ladies toilets had large round bins in the cubicle instead of proper sanitary bins. My Crown and Anchor status did not appear on my card for some reason. Getting off the ship was an unusual experience with having to get off a deck that was below the pier line. This necessitated a steep metal ramp up and then down, with lots of people assisting with the needlessly difficult traversal. My wife and I are quite able bodied and could manage it, but I feel sorry for more elderly passengers. Given both the dimensions of the ship and tidal patterns in Southampton are known, I'm not sure how this came to be. It was clearly not the correct deck to have to disembark from. When we sailed on Anthem of the Seas last year on its second public sailing, we were impressed at both the finished state of the ship and quality of service offered. It does seem that it was pushed out to paying customers too soon. My overall feeling is a lack of consideration to paying passengers. We had been looking forward to the cruise due to it being advertised as a Maiden voyage as well as it being rare quality time for us to have as a couple. To not meet our reasonable expectations after the expenditure of time and money was a huge disappointment. The ship has been massively promoted in the media, but who cares about big slides and a robotic bar if the the basics such as food and seating are just not adequate? The promise of a new revolutionary ship was not delivered. Read Less
12 Helpful Votes
Sail Date: May 2016
This was the first sailing of Harmony carrying fare paying passengers. The ship was like a building site and no regard was paid to passenger safety. I saw a missing glass panel missing from deck 16. Yes the panel that prevents you ... Read More
This was the first sailing of Harmony carrying fare paying passengers. The ship was like a building site and no regard was paid to passenger safety. I saw a missing glass panel missing from deck 16. Yes the panel that prevents you falling overboard ! It was not fitted till 24 hours AFTER we set sail. There where trailing wires and ladders all over the open decks, no caution signs of any kind. The Aqua show, Ice show, water slides and many of the hot tubs where closed. Many passengers had no water in their cabins and public toilets where overflowing with untreated human waste. There was a constant long queue at the customer service desks all wanting to complain. No reason was given for so many of the facilities being closed at any time during the cruise and no apology was made by the Captain to any of the officers. Read Less
19 Helpful Votes
Sail Date: May 2016
Having cruised on sister company Celebrity twice before, was looking forward to this 4 night sailing. Disappointing doesn't sum it up. I can only concur with previous comments. Served cold food after queuing for 30 minutes for ... Read More
Having cruised on sister company Celebrity twice before, was looking forward to this 4 night sailing. Disappointing doesn't sum it up. I can only concur with previous comments. Served cold food after queuing for 30 minutes for breakfast. Asked for it to be returned only to wait another 20 minutes for another cold offering of Eggs Benedict. Could not even make a cup of tea in stateroom. Shows cancelled, all premium restaurants fully booked, even though we pre-paid for them. I had paid for premium drinks package but this had not been loaded onto my card. Numerous calls and visits to Customer Services as our television was not working. It was fixed the day before we finished our trip. It had not even been configured for use. Hundreds of maintenance workers everywhere. Drilling and banging day and night ( try sleeping ). This was only my fourth cruise but my companion has sailed 40 times and actually sells cruises for a living. He told me if he recommended this ship to his clients, he would never hear from them again. We were Guinea Pigs and Royal should be totally ashamed of themselves, bite the bullet and apologise. Read Less
19 Helpful Votes
Sail Date: May 2016
Extremely disappointed with this cruise. My husband and I were excited to be going on this brand new ship on its first cruise - being regular cruisers with Royal Caribbean we expected their usual high quality and standards. The on boarding ... Read More
Extremely disappointed with this cruise. My husband and I were excited to be going on this brand new ship on its first cruise - being regular cruisers with Royal Caribbean we expected their usual high quality and standards. The on boarding was managed very quickly and within 15 minutes we were on board. This was the only organised part of the cruise. We headed straight to the Windjammer for lunch, and was horrified with it. It is badly laid out and you feel really crammed in. On the fleet's other ships this is nicely arranged and flows well. On this ship you firstly have a bottle neck of a hand washing station, then it is very poorly laid out with cramped seating. It seems far smaller than on other ships - this is worrying considering the far greater capacity of passengers! Staff didn't appear organised, so as well as bumping into other passengers, you bump into staff as well. Then to the cabin - we had a boardwalk balcony. First impressions were good, although not many hangers were provided in the wardrobe. No tea or coffee making facilities were available, we were told they had all been allocated. Toilet had a mind of its own, it flushed when it felt like it some time after the button had been pressed. We were well positioned to be able to view the Aqua Show from our balcony - until we found out from other guests there was going to be no Aqua Show! Muster drill was a joke! Our muster station was in the Aqua Theatre exposed to the elements, and when the heavens opened everyone just ran for cover! Good points about the cruise were: 1. Chops Grille as always was excellent; 2. Central Park was a lovely part of the ship; 3. Ultimate Abyss slide is a fun addition; 4. Wonderland Restaurant was a fun experience; 5. Shows were good - Grease show in particular was fantastic, it has to be the best production we have seen on board a ship; Bad points about the cruise were: 1. Gym now in the bowels of the ship, no natural light - gym staff very officious not the usual friendly team; 2. Only Sauna and Steamroom on the ship have to be paid for; 3. Jogging track now tucked out of the way which is great, however drinking fountains don't work and it appeared to be a dumping ground with old doors, ladders etc.. left down there. The white lane marking strips are already damaged! Not expected for a first cruise on the ship!; 4. Guest Relations disorganised and chaotic - we had numerous issues so spent a lot of time here; 5. Shower in room didn't work; 6. Workmen all around the ship; 7. Abandoned tools and workmen equipment all around the ship - drills, angle grinders left unsupervised!; 8. Holes in sports deck; 9. Missing glass panels on Sports deck - by the crazy golf a toddler could have easily plunged 15 decks into the sea. When it was pointed out to staff tape and wire was put there to cover it up! Missing glass panel by Zip wire - when some mothers refused to move until it was replaced it was balanced precariously in place - there was no restriction to those walking underneath on the boardwalk - if the glass screen had slipped the consequences could have been very serious! Missing glass panels could be found elsewhere too; 10. Children's pool not open at all during the cruise; 11. Water slides not open at all during the cruise; 12. Only one flow rider open on any day during the cruise; 13. No sail away party on day we left Southampton; 14. General untidiness of Solarium area, staff were not clearing dumped towels, glasses or crockery; 15. Solarium area cannot be screened from elements so when in rains everything gets wet, towels were exposed to elements so all towels at towel station got soaked; 16. Toilets became blocked on day we visited Rotterdam, urinals and toilets were full, when we informed a member of staff they said they knew - why on earth weren't the toilets then closed; 17. Welding, drilling could be heard after midnight; 18. Music left on till after midnight on Boardwalk; 19. Staff seemed miserable; 20. Main dining rooms had no hand gel provision; 21. Diamond lounge small, dark and dingy, again tucked away in the bowels of the ship, with no natural light. Insufficient provision for the 600+ members on board, when we arrived we were greeted with a load of dirty cups and no milk in the coffee machine, this was only an hour after boarding!; 22. Card room - no cards and dangling wires; 23. No Aqua Show, and formal communication about its cancellation; 24. Lifts breaking down; Thank goodness we had no children with us otherwise they would have been very disappointed - no children's activities seemed to be organised. What should have been a wonderful experience was the worst cruise we have ever had - the ship has the potential to be fantastic. Much of the work required needs to be totally redone due to the shabby finishes - holes in decks/ damaged steps can't just be patched, nor should they on a new ship! Royal Caribbean claim to think that all guests knew it was a preview cruise. We certainly didn't and the price certainly didn't reflect that. If the ship wasn't ready, then cruisers should have been notified, and given the option to cancel or made aware of its unfinished state. We expected the usual high standards and quality we have experienced on other ships in the fleet - sadly this one was a let down. Read Less
19 Helpful Votes
Sail Date: May 2016
Let me start by saying that I am a great Royal Caribbean fan but the recent trip on the Harmony of the Seas was a complete shambles. Let's start with the good stuff. The shows were spectacular and top drawer. The balcony cabin we had ... Read More
Let me start by saying that I am a great Royal Caribbean fan but the recent trip on the Harmony of the Seas was a complete shambles. Let's start with the good stuff. The shows were spectacular and top drawer. The balcony cabin we had was a great layout, spacious and loads of storage. The staff in the Windjammer were also great, and attentive and the food was great also with loads of choice. That said, there was not a lot to applaud. This cruise was billed as the maiden voyage when in fact it was not. Some people had even changed their trip dates because it was made out to be the maiden voyage. The boarding process was fantastic. Straight through to the ship with no delays but from there on we were exactly what they kept telling us we were, Guinea pigs. I have read the responses from Royal Caribbean about how they have played down the issues, that they were all sorted and that things were not as they seemed and that the ship was pretty much ready. They said this despite the overwhelming evidence in terms of videos, pictures, reports, and confirmation from Royal Carribean that things were fine. This is alarming and condescending, especially when I and thousands of other passengers laid siege to the customer services desks for days complaining about just about most things on board. Spas were closed for cleaning as were pools. The water park was not open. Service was diabolical and there appeared almost no cohesion between the staff. Royal Caribbean keep banging on about prices reflecting the standard of the trip reflected in the prices we were charged. As a customer, I decide what is good value for money and we paid the going rate as did most other people. That said, there should only be one standard for Royal Caribbean to deliver, and we did not get it. The experience I paid for, and duly expected to get, was not delivered and for Royal Caribbean to effectively bury their head in the sand and brand the thousands of passengers who complained about the same issues, as liars effectively, is beyond belief. Staff were not trained right, service was atrocious, and to top it all, the Abyss had been working and I had been down the slide a couple of times on the first day. No problems, good fun. On day 4 I decided to do it again, only this time the tube I was riding in, which had been internally lit on the first couple of goes so as you could see what was happening, was completely in the dark, so you could not see, lost all orientation, and as a result, I flipped over and slammed my head into the tube grazing my head. At the bottom of the chute We complained to one of the crew who was busy discussing the lighting on her radio asking for it to be checked. When I complained of the black out in the tube and that I had banged my head, her response was first to deny there were any issues, followed by going on the offensive to tell me I should have leaned back further. At no point was she interested in my well being or the injury I sustained. She was not wearing a name badge either which I thought was compulsory. That topped the kind of slap dash attitude a lot of them head, more I suspect from lack of training rather than the isolated case of an unwillingness to help. The ship was a building site, and on the first day at the entrance to the Abyss, they were openly welding on the deck in the middle of all the passengers. Royal Caribbean are completely in denial despite the over whelminging evidence and sent letters out to passengers on leaving the ship offering a measly 15% discount off our next trip based on it being 15% of the price we paid. The Windjammer, which would normally be open all hours, would shut at 15:30 so no opportunity for the usual afternoon teas etc. You could only get a hot drink after 21:30 from one place on the ship. We travelled in a group of 6 and we all had problems. We reported a whistling sound from the cupboard outside our cabin, numerous times, and it had still not been fixed when we left the ship. Royal Caribbean have insulted the intelligence of so many faithful and new customers by denying the evidence. How can so many people be wrong. They should bite the bullet and at least make a far better offer of compensation to those people who suffered the upset of what we faced. All I would say to first time cruisers would be, please don't judge the crushing experience and all it has to offer, on this miserable trip. Unusually, Royal Caribbean have got it wrong. They should accept responsibility for doing so, rekindle faith in the line, and compensate people properly for this disaster. Read Less
15 Helpful Votes
Sail Date: May 2016
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, ... Read More
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, which will be put on Twitter. The cruise was sold to us as the ship’s maiden/debut/inaugural voyage, however when it became apparent that the ship would not be ready, Royal Caribbean began referring to it as a ‘pre-inaugural’ cruise. Either it was mis-sold or RCI changed their minds - either way it is unacceptable. Harmony of the Seas is an absolutely beautiful ship and I am certain that it will come into its own when it is finished, however this was not our experience. Of course you expect teething problems but there were hundreds of construction workers, working around the clock and staying in the cabins next to ours. Our cabin attendant told us that ours was the only cabin in the vicinity that wasn't occupied by contractors! Venues were incomplete, entertainment and activities cancelled, deck 15 and 16 windows shattered and missing, staff were not fully trained and the iPad systems did not work - the same issues brought up by others. But not only this, the ship was so unprepared for this sailing, that basic health and safety standards could not be met. There was no hand sanitizer near the main dining areas and on the penultimate day, we were told by a staff member that the ship had no hot water (?). On may 24th, in the Windjammer buffet, the guests were served a tray of breaded chicken that was completely raw. Being breaded, it only became apparent after I had begun to eat it. This issue was so severe that the Food and Beverage Manager immediately removed it from service and we spent the following hour in the onboard medical facility. I believe other passengers have reported food poisoning, but we actually have photos of the chicken. In response to Royal Caribbean’s claim that "As always, Royal Caribbean's highest priority is to ensure the safety of all its guests and crew members", we are bringing this issue to light. We contacted Royal Caribbean and gave them the chance to resolve the matter privately, but were told that although our complaint had been acknowledged, due to the number of complaints, it wouldn't be dealt with for up to 3 weeks... Regardless of what label you attach to this voyage, the passengers and crew were put at risk and the ship was just not ready to sail. Read Less
12 Helpful Votes
Sail Date: May 2016
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a ... Read More
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a struggle to get a table. Food quality was not as good as on my last RCCL cruise. Afterwards had a wander on the open decks, seemed all the Jacuzzis were closed for cleaning, looked to me like they wernt even finshed, childrens play area pools had construction materials in and were roped off. The more we saw of the ship the more and more unfinished it was. The muster drill was done in the aqua theatre but the wait to start was so long it strarted to rain and I am sure not all guests heard the staffs instructions. Main dinning was ok but the vegetarian options are getting poore from RCCL not better! Day 2 was Formal and me and the wife like to dress for pictures and dinner, well jumped in the shower around 4.30 pm, not working, NO hot water, a visit to Guest services to be told sorry pipe burst and they were not sure where so they shut the wole ship down, other guests from different floors confirmed it was wide spread. I never imagined I would be on a cruise with around 1000 construction workers, this is not how it was sold to me. I paid the full price set down by RCCL, was never informed by the next cruise sales team it would be an unfinished unsafe ship! I understand there are always teething problems, but so many areas were unfinished or poorly finished, I suppose you buy a cheaper french ship and this is what you get, all of the other ships we have cruised on were built in Fnland by a german owned company and the difference in quality is clear to see. To sum it up feel cheated and ripped off by RCCL, shame really because we usually enjoy our cruises on RCCL ships. Was offered a small percentage but declined, will have to take it up with customer relations in the UK and Miami. Read Less
10 Helpful Votes
Sail Date: May 2016
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times ... Read More
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times because they weren't clean. Hand sanitiser was rarely available. Loved the shows on Anthem but the entertainment has definitely taken a step back on Harmony. Food was less than average unless you wanted pay extra. Even 150 which we've dined at before on the Oasis was a mess. The 10 deck slide was fun but not worth the hype. Cabin and steward were lovely. To make matters worse I had a dreadful stomach virus for the last 2 days of the cruise...a coincidence that hand sanitiser was no where to be seen?! We will never cruise with RCCL again and fear that they have lost a lot of loyal cruisers after this dreadful cruise! Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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