1 Helpful Vote
Sail Date: October 2018
We chose this cruise (Bucharest to Amsterdam) for its length and itinerary. Just before leaving for Bucharest, we got an email from Viking saying that there might be a problem between Passau and Regensburg so we were prepared for a minor ... Read More
We chose this cruise (Bucharest to Amsterdam) for its length and itinerary. Just before leaving for Bucharest, we got an email from Viking saying that there might be a problem between Passau and Regensburg so we were prepared for a minor disruption in our journey. What happened though was it took us 4 boats and countless endless bus rides to complete our trip. Obviously Viking cannot be responsible for the water depth on the rivers; however, had we known how bad the situation was, we would have reconsidered taking this trip at this time. Several crew members on two of our ships told us that Viking had been unable to complete this trip since May, some 5 months before we arrived. Instead, Viking chose to minimize the impact of the low water and by the time we found out just how bad the situation was we were 7 days into our journey. Because long bus rides were required to take most of the included tours, we skipped them and just stayed on board. On one offering for Regensburg, passengers were given the opportunity to visit the city. My husband decided to go even though the trip started at 8:30 in the morning and didn't end until early evening. So a large group of people left for Regensburg and when they arrived discovered that it was a holiday and everything was closed! While they were able to have lunch (on their own) they had no choice but to mill about for 3-4 hours waiting for the bus to take them back to the ship. Viking did not think it was important to let everyone know that it was a holiday before they got on the bus! This was the longest and most expensive trip we have ever taken and we had high hopes that it would be one of the best. Instead we got a miserable cruise that did not provide much of what was promised. While Viking cannot be held responsible for the low water, they could have honestly told us what to expect and offer alternatives to taking this trip at this time. While we were given a 25% credit towards another Viking cruise, the base to which it applied was the base price of the cabin itself. We paid Viking $22,000 for this trip (cruise, flights, taxes and fees, and insurance) and got credits worth less than $4000; not enough to entice us to go with Viking again! Read Less
6 Helpful Votes
Sail Date: April 2018
After more than 10 ocean cruises my husband and I decided to take river cruise instead this spring. We chose the Danube cruise from Passau Germany to Budapest on Viking Cruise Line. First the positives: the boat was very clean, the crew ... Read More
After more than 10 ocean cruises my husband and I decided to take river cruise instead this spring. We chose the Danube cruise from Passau Germany to Budapest on Viking Cruise Line. First the positives: the boat was very clean, the crew friendly, most ship port of call tours were great, and it was a smooth ride all the way. Now for a few significant negatives: on this 8-day cruise, four of the days we were docked all day with our balcony looking on to the balcony of the Viking boat parked literally touching our boat. By far the weakest part of the trip was the dining experience though. The food quality and preparation was VERY inconsistent. I have never had a dish that so dried out and cold that I could not eat it until this cruise and yet other dishes were outstanding. More than once someone at our table had to send a dish back because it was not cooked completely. Never once did anyone offer to refill our glasses or ask if we needed anything else once the food was served.. After several attempts to catch the attention of a passing waiter, one lady at another table finally just stood up and waited until one of the staff eventually came to see what she needed. Viking definitely did not have enough dining room staff on this cruise!! We have no other river cruise experience to compare with this one; but we do have many, many ocean cruise experiences and none were as disappointing as this cruise. Read Less
16 Helpful Votes
Sail Date: April 2018
We were disappointed with our late April, 2018, Danube cruise and would not recommend Viking to others. First "problem": we paid more for a Veranda room with an outside deck and found that Viking has SO MANY boats traveling the ... Read More
We were disappointed with our late April, 2018, Danube cruise and would not recommend Viking to others. First "problem": we paid more for a Veranda room with an outside deck and found that Viking has SO MANY boats traveling the Danube, at the same time, that it STACKS its boats when it docks, side by side, leaving us with "a view" of ANOTHER Viking boat's outside deck one foot away from OUR outside deck, at EVERY docking. Secondly, our boat "cruised" in daylight hours, where one can see the sights, only ONE DAY, along the Wachau Valley. It was "in port", docked, during other daylight times. Thirdly, all of Viking's "docking locations" are a LONG walk, along a narrow passageway, to GET TO a street and access where one can catch a cab or other transportation in order to "independently see/tour a town" on one's own time, for which Viking provide sufficient time. Finally, our "Tour Director", and a few other staff members, noticeably and continuously outwardly displayed a "very overpowering/aggressive/obtrusive so-called friendliness" in their attitudes, talks, and personalities. Informally, I think of that as their "coming on" WAY too strong, to the point of making the trip "uncomfortable". Also, Viking's excursion leaders were, generally, not very good. These negatives far outweighed the ship's cleanliness and good food/meals provided, and made it a trip I wish I had NOT paid for, and made. I would NOT make the mistake of making a Viking river boat trip in the future. We have travelled with two OTHER river boat companies in other areas of the world, and BOTH those trips were MUCH more enjoyable. Read Less
1 Helpful Vote
Sail Date: July 2017
Last Viking cruise we went on we had the large Explorer Suite at the back, very noise, it is right over the engines and going through a lock at night shook you out of bed. The smoking area is at the back of the boat so the rooms deck was ... Read More
Last Viking cruise we went on we had the large Explorer Suite at the back, very noise, it is right over the engines and going through a lock at night shook you out of bed. The smoking area is at the back of the boat so the rooms deck was in-usable unless you wanted to sit in cigarette smoke. Avoid these expensive suites. This time we decided for those reason to have a suite..........mistake number 2! Suites are on the 3rd floor and 5.00am some "person" starts running round the jogging track on the top floor. The lights rattle, the footfalls sound like sonic booms. Asked for it to be stopped and what happened.....well that ran at 11.30 at night! Crew didn't want to upset the guests running even though they had been told 8am - 8pm. Come on Viking insulate the running track or get rid of it. Aegar was a substitute ship for the one we should have been on which was delayed because of low water on the Danube. Day trips were chaotic, took us to a church under construction with poor lighting.....why? Roads narrow and bumpy unsuitable for coaches so we were thrown around at breakneck speed. In the end after day 3 we stopped going on the tours. We have just transferred back to the original ship we should have been on so let's see what happens......watch this space! Read Less
1 Helpful Vote
Sail Date: April 2017
We chose this cruise because of the countries that we would be visiting! We had chosen AmaWaterways for our first cruise which was amazing, it was a shorter cruise and we wanted to see if we really wanted to be on a river cruise for the ... Read More
We chose this cruise because of the countries that we would be visiting! We had chosen AmaWaterways for our first cruise which was amazing, it was a shorter cruise and we wanted to see if we really wanted to be on a river cruise for the length of time that we booked our Viking adventure! We chose Viking because of all the advertising and how amazing it sounded, that was our first mistake! We arrived in Prague then took an all day bus trip to Budapest, when you are booking a trip don't spend an entire day on a bus, read EVERYTHING!!!! It was raining when we arrived at the boat, no one offered an umbrella even though they have tons! We barely met the captain, evidently he does not speak English well, the majority of the crew were only there to do a job, hospitality was in short supply! We did have a few crew members that were actually welcoming. Almost all of the included excursions were a waste of time, at almost every stop the stores were not open, Germany is closed on Sunday other than a few restaurants and tourist stores. Be sure to look at each stop closely before you book! The food was okay, just not memorable. In contrast to our first cruise, our money was not well spent at all on the Viking Aegir! Read Less
2 Helpful Votes
Sail Date: August 2014
My wife and I had planned this "trip of a lifetime" a year earlier. Our first river cruise but we had cruised Alaska, the Baltic Sea to St. Petersburg, Russia and a few others previously. We did not expect much in recreation, or ... Read More
My wife and I had planned this "trip of a lifetime" a year earlier. Our first river cruise but we had cruised Alaska, the Baltic Sea to St. Petersburg, Russia and a few others previously. We did not expect much in recreation, or public rooms given the size of the ship. The cabin was as expected and the cabin staff were first rate. The meals were average at best, breakfast and lunch were the same every day! wine selection poor and at times we felt we were bussed more than on the ship! We were told that a barge ran aground and so we had to use the busses, then the propeller broke, or so we were told. The best wine we had was the bottle we purchased locally in Melk. The "tours" were brief and time allotted at each town was curiously cut short almost every day. This is an overpriced cruise, avoid Viking at all costs - after all it is your money! Read Less
Sail Date: July 2013
The comments below are from a letter sent to Viking following our July, 2013 cruise from Bucharest to Amsterdam. Overall the trip did not meet our expectations. We realize that some problems were caused by the rolling lock strike, but the ... Read More
The comments below are from a letter sent to Viking following our July, 2013 cruise from Bucharest to Amsterdam. Overall the trip did not meet our expectations. We realize that some problems were caused by the rolling lock strike, but the way that Viking handled that issue was disappointing. In addition, there were aspects of the trip independent of the strike that were disappointing. First, since the negotiations between the parties had been going on for months, Viking clearly knew that there was the possibility of a strike long before the cruise, although the actual dates of the strike were uncertain. Viking made the decision not to inform their clients of this possibility. Had we known about the possibility, we probably would have decided to take our chances, but we would have been aware of potential disruptions. This unwillingness to communicate was further manifested on the cruise itself. There was very little information provided except to assure us that everyone was working hard to make alternate arrangements. As time progressed and it became apparent that the cruise would have to be terminated, we were asking questions, and the staff seemed to be trying to assure us that we would still be able to continue. Frankly, the failure to communicate left us with the impression that Viking River Cruises was completely unprepared for the strike and that they were making arrangements on a day-to- day basis. As a consequence, at least one of the contracted bus companies (Wii) was completely incompetent, first getting lost in Heidelberg, taking an unnecessary and dangerous route to the castle and then trying to take us back to the ship in Nuremberg rather than going to Wurzberg where the ship was docked. Our belief is that Viking needed to have vetted companies in preparation for a strike in order to avoid these kinds of issues rather than appearing as if they were making all arrangements the day before. Basically, we felt that Viking was not open concerning various plans and options, and furthermore that we were being treated as children. Independent of the strike issues, however, there other issues that made the cruise less than optimal. Most importantly, we feel that Viking's decision to have two people (cruise director and concierge) responsible for 180+ people was wholly inappropriate, regardless of how competent those individuals may be. As teachers with over 70 years combined experience, we cannot image how difficult it would be to keep track of that may people on excursions. One place where this deficiency became apparent was on bus excursions. With only two Viking personnel and four or more buses, if there was a problem, there was no one from Viking there to address the issue. As a matter of policy, no bus should ever leave the ship without a Viking employee on board independent of any contracted tour guide. That employee (who could be from the wait or hotel staff) should be able to communicate with the cruise director, Viking, and the bus company. That employee should keep count of the people on that particular bus, allowing a departure when everyone assigned to that bus is on board. Doing so would avoid the usual lengthy wait as only two Viking people tried to get everyone on board various buses. In Bamberg the lengthy delay meant waiting in an extremely hot bus since the bus was not able to idle and turn on the air conditioning. It was extremely uncomfortable. Had we left our dog in a car in similar heat, we could have been prosecuted. On excursions, guides from different buses should vary the order of tours to avoid the inevitable congestion that occurs when 180+ people are following the same path. Moreover, when lunch is served on an excursion, more than one restaurant should be used when possible. The amount of time spent feeding 180+ people at once meant that time spent either in sightseeing or free time was significantly reduced. Later in the tour we simply skipped the offered lunch because of the crowds and noise. Furthermore, all optional excursions should be advertised well before the cruise. We learned about some optional excursions only on the ship. Finally, the comfort of passengers should be the top priority. On buses, toilets were frequently locked, and staff on long bus trips (more than 1 hr.) should never say that a rest stop will occur if there is an emergency. As a matter of policy, when travelling on a bus, passengers should be allowed a rest stop at least every 1.5 hours, and the time allowed for these stops should be realistic. (Stating that the stop will be 10 minutes when more than 180 people have to use the toilets is not realistic.) Finally, we would like to address what we feel is misleading advertising by Viking River Cruises. Ads show three or four people with a guide. The reality is up to 40 on a tour, which as former teachers we feel is too many for a single guide. Second, unlike the ads, it is only after one has paid for the cruise, that there is any information that ships may be rafted together, thus making use of a veranda impossible. We spent two days in Budapest rafted without use of the veranda. Surely, the ship could have turned around or switched with the other ship (both were Viking ships) to allow some use of the veranda. Third, the ads say that dinner is between 7 and 9, leaving the impression that one can go into the dining room and be served at any time during that period. The reality is that everyone is expected to begin dinner at 7 as each course was served to everyone at the same time. Given that the tables are for 6, 8, or 10 people, everyone waiting for the next course meant that the noise level in the dining room was so high that conversation was nearly impossible. As an alternative, consider tables no greater than 6 and encourage people to vary their dining time to make interaction easier. Fourth, in the ads people were dining on the Aquavit terrace. When one of us inquired about that possibility, the person at reception at that time argued that the terrace was open for lunch only. Only after one of us continued to insist and also showed her the information in the booklet in which the word evening appeared, did the receptionist check with someone and come back with the limited evening menu. Dinner on the terrace was wonderful until the word got out, and it became more popular. Initially, people were told that dinner could only be served in the enclosed portion of the terrace, but later the staff relented and allowed dining in the open area. The problem was that the number of people serving (2) was not increased as the area become used more, with the result that food was sometimes cold before it could be delivered. Finally, the ads imply that the cruise would be a voyage of cultural and intellectual discovery. However, the time taken to organize excursions, the time allowed for shopping, and the general ambiance encouraged aboard the ship seemed to us to be an attempt to create more of a party experience. In sum, although we found parts of the trip interesting and stimulating, our overall experience was a disappointment. Had we had a more accurate understanding of the reality of Viking River cruising, perhaps we would have been less disappointed. More importantly, our disappointment cannot be attributed wholly to the dislocations due to the strike, although that was an important component. One way to judge a tour company is how well they perform when things go wrong rather than when things go well. By that criterion, we believe that Viking has work to do. While we are not precluding a future river cruise, and even one on Viking, we have much lowered expectations based on our experience. Moreover, when asked if we would recommend Viking River Cruises, our recommendation must be, at best, qualified. As a consequence of this letter we received a $1000 voucher which we thought was a response to the letter and not linked to the promised 25% voucher. On Aug. 13 we received the 25% voucher and an hour and a half later received an email rescinding the $1000 voucher. Very childish and petty. We definitely would NOT recommend Viking to anyone. At this point we feel we have been had.   Read Less
3 Helpful Votes
Sail Date: June 2013
My wife and I made reservations for the Viking 2013 Passage to Eastern Europe (June 15 Budapest to Bucharest) cruise in August of 2012. Their brochure described a wonderful journey spending eight days cruising down the Danube and visiting ... Read More
My wife and I made reservations for the Viking 2013 Passage to Eastern Europe (June 15 Budapest to Bucharest) cruise in August of 2012. Their brochure described a wonderful journey spending eight days cruising down the Danube and visiting venues we had not seen before. They particularly highlighted the Iron Gate area. In addition to the monies paid to Viking we used many thousands of air miles for our flights. These miles could have been deposited back in our account had the trip been cancelled prior to leaving. Due to extreme flooding on the Danube I checked with Viking regularly during the seven days prior to the departure date from Budapest both by phone and their online site. They said we would be notified if the cruise were to be cancelled. I called Viking 24 hours prior to leaving San Francisco Airport and again was advised the trip was a go even though Viking had cancelled many trips due to rising waters on the Danube and elsewhere. Their online site still stated we would leave Budapest as scheduled. Whoever made the call to force the trip from Bucharest back to Budapest made a very unfortunate decision. With state of the art weather information, history of flooding, local river officials and continued cresting of the river it is unfathomable Viking would depart Bucharest only to be stuck between bridges in Novi Sad. It was not waiting one day for the river to subside but six days. In addition we paid extra for an outside balcony we could use sitting in chairs enjoying the described sights. Unfortunately we spent six days looking at another boat tethered one foot away. After cancelling so many trips I also wonder if the insurance company put pressure on Viking to make an attempt to depart. Had Viking cancelled this trip the insurance I paid for would have reimbursed me and I could have put my air miles back in my account for future use. In any case Viking with its resources knew the river was or would not be navigable and should not have left Bucharest. The decision to continue this cruise was a reckless decision and is the full responsibility of Viking Cruises. As stated in a petition signed by many we believe we were lied to by Viking as they knew full well a completion of the journey to our embarkation point of Budapest was not possible. Why Viking would risk it's reputation and the loyalty of passengers with such a feckless decision is beyond comprehension. We finally left after six days in Novi Sad to cruise 20 hours mostly in the dark to Calafat Romania. We went through the highly touted Iron Gate at night. We were then bussed six plus hours from Calafat to Bucharest enduring a flat tire on the bus along the way. We arrived in Bucharest around 4:30 pm, were hustled to a tourist trap restaurant for what should have been a 12pm lunch where we had exactly one hour to eat blah food and listen to loud music. Initially we were offered 50% off a future cruise and after the petition was presented were offered 100% back on this cruise excepting air costs and 50% of the value of this cruise towards another cruise we must book before June 2014. I am not sure why other posts indicated only a credit of 75% credit on different cruises. To those Viking sycophants' who defend Viking because of the weather I say yes you can't control the weather but you can make intelligent decisions with the information at hand and if you don't at least be honest to your customers. If some of the malcontents had not signed the petition I am sure the first 50% offer would have been the only one. I won't comment on noise, food or rambling bus trips as those have been already been addressed on other posts and I for the most part agree. Read Less
3 Helpful Votes
Sail Date: May 2013
This was our second Viking River Cruise.The first on the Aegir. We had a room downstairs that was below water level,which made me search out escape routes before we left port.2 ways out. We stopped in Belgrade and were showen bullet ... Read More
This was our second Viking River Cruise.The first on the Aegir. We had a room downstairs that was below water level,which made me search out escape routes before we left port.2 ways out. We stopped in Belgrade and were showen bullet ridden buildings.Returning to the boat there was no security check and the gangway remained unmaned all night. There were a lot of Buffet meals. The cabin was tiny ,just bigger than the bed two singles beds,pushed together. Advertised as a Romantic Danube Cruise ,it was anything but romantic, with war stories and comunnism the main theme The scenery was nice if you dont mind a polutted river. I think it will be a few more years ,for this part of the world to get it together Read Less
Viking Aegir Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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