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Sail Date: January 2019
As two Ozzie’s who have cruised for years with Princess we decided on this destination as we had not covered the Caribbean area before. We chose Caribbean Princess primarily because of the date (early January )and it being a two week ... Read More
As two Ozzie’s who have cruised for years with Princess we decided on this destination as we had not covered the Caribbean area before. We chose Caribbean Princess primarily because of the date (early January )and it being a two week cruise rather than seven days. The ports were all fascinating. We had our own activities organised and didn’t do any ships tours as quite frankly we have always found them a rip off and beaches hold NO interest as we have the best in the world at home. It was, without a doubt the very worst cruise experience from start to finish we have ever had with this shipping line. It was a total fiasco trying to book this cruise. We had paid a future cruise deposit (on our previous cruise as we always do) but couldn’t use it as the cruise was just outside of the two years when it started. So we were told to wait for the deposit to be refunded and then book!!!!We were overseas when we made the booking and wanted to pay in full a week later when we returned home. When we arrived home Princess had cancelled our booking in full because the final amount had not been paid. No consultation with us.We then completed the passenger card three times and still Princess kept sending for details. For the first time our Dining was incorrect and our bedding arrangment was incorrect. Both were amended when we arrived on board. Embarkation was OK but the big deal Princess make of Priority boarding as a past passenger is a joke. We lined up with everyone else and had first time cruisers in front and behind us in the lines. Also the rest of Princess’s past passenger benefits are useless. So great, we get free internet minutes. WOW!!! We couldn’t claim them because being the first Medallion cruise we needed to purchase an internet package for the duration of the cruise to make the Medallion work!!! Have a look at the ridiculous list of NOTHING ZERO benefits!!!!!! Guys get it together and offer something even slightly substantial.You may as well offer a free party popper on disembarkation for all your benefits are worth. On disembarkation you can go to a lounge and have a free cup of coffee till you are called to leave WOW. Credits for pre paying a future cruise deposit, as stated above Princess don’t honour. The cabins are always consistently good on Princess and I have NEVER sailed with a poor room attendant. They are all top notch and we have never had a problem tipping attendants daily as they ALWAYS exceed expectations and really are the backbone of a good experience onboard. Food on this cruise was AWFUL in all Dining Rooms. The buffet was great though.... but why do you have to eat at the buffet to get a decent feed? And the service in Dining Rooms, there’s no words to describe how bad it was.Specialty Dining was AMAZING but why are you forced to pay to get any service??and decent food??? You’d imagine what you’d ordered in your mind in Dining Rooms and when it arrived it looked nothing like it. One night I ordered a pasta dish which when it arrived was covered in gravy!!!! The formal night food was shocking. Lobster tail arrived,that once out of the shell was one bite (half the size of my thumb) accompanied by a wedge of bbqd watermelon!!!! When the entire table asked for something else to eat as we were starving, the waiter said he needed to get permission from the head waiter and we’d have to wait. We all departed and went to the buffet. For two weeks ( 14 nights) our waiter asked for tea and coffee orders every night...... which remained the same for the entirety of the cruise, and EVERY night our orders were incorrect and had to be sent back. 10/10 though for the afternoon teas.They were delightful and really scrumptious and the service was fabulous. Activities were non existent. Games are not what I expected at all. Destination talks were the only interesting programs offered The destinations lived up to expectations and for the first time cruising with Princess I couldn’t wait to get off the ship. Cocktails before dinner each night were inconsistent at each bar. Some knew how to make them, others you had to talk them through it. We then settled on the only barman who had any idea. Movies weren’t great. Only one was acceptable. For the age of the cruisers choose appropriately. Science fiction is not what the average 70-90 year old watches. And NEVER being able to get a lounge around the pool ( not for even one hour on any day on a 14 day cruise) is ridiculous. At 6am all the Americans come up to the pool area, cover all the lounges with towels then go off and do their activities, go on shore and when they need their lounge it’s been there covered in towels for 12 hours so nobody else can use it!!!! Throw the towels boys and let ALL passengers enjoy the swimming pools and the lounges during the cruise. The medallion works well despite teething problems but this was to be expected. A great invention and was fabulous to be able to find your partner or kids on the ship at anytime The shows were of the usual Princess high standard. We thoroughly enjoyed every one but there were a lot of passengers who had sadly seen them all before In a nutshell Princess had penny pinched hugely on food on this cruise. The cooking was bad, mostly over cooked, the portions were tiny, NO SECONDS was astounding on a cruise ( have never come across this before and we’ve cruised on all lines. Princess have lost us. We were so annoyed we took all gratuities off our account TWICE and have still been charged them. Princess refuse to fix it although we put it in writing twice up until the last morning. We knew there was a credit card problem early in the cruise with my partners card onboard so he offered another card for his account. This could not be changed ,so I put in writing to reception that everything he spent could be put on my credit card and we’d sort it once back home. Even that could NOT be done. So when he went to disembark they sent him back to reception to fix his account. We stood in a queue then for 40 minutes!!!! where they said he would probably be charged twice and then Princess would have to refund one credit card and this could take up to a month!!!!! NO MORE PRINCESS you’ve lost us. Read Less
2 Helpful Votes
Sail Date: December 2018
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon ... Read More
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon boarding the ship. Our stateroom door usually “recognized” our electronic Medallions upon our approach and unlocked the door for us. The ship was decorated for Christmas. Staterooms have extra large closets. The stateroom was fairly clean and relatively quiet. Our stateroom steward was accommodating, providing lighter bedding, extra pillows, robes and ice. Getting off and back on the ship at ports of call was fairly quick with the Medallion system, greatly reducing lines. Most staff in all the dining venues were friendly and helpful. Afternoon tea was done nicely and not to excess. Ship personnel decorated stateroom doors with a sign and balloons for special occasions such as birthdays and anniversaries. Final disembarkation went fairly well. Cons: Elevators are small, fill quickly, and skip decks if any other elevator is stopping there, leading to long waits, particularly for the disabled who have mobility aids such as walkers, scooters, wheelchairs. Buffets in the “World Marketplace” casual dining area on the aft Lido deck have been renovated to be somewhat island style, but the islands are crammed into too small of an area and not well separated, causing long lines and difficulty getting through. There is no requirement on this ship for passengers to exercise proper hand sanitation prior to entering the restaurant venues. Thus most guests skipped this step completely. The simple precaution of washing hands and using hand sanitizers might have prevented devastating illnesses from being spread by thousands of guests handling the same serving tongs and spoons. Tables in the buffet areas of the Lido deck are in short supply at meal times, especially near a window where most four person tables were often occupied by just one person or by guests playing cards. Frustrating. Finding a staff member to clean a table was often difficult, too, as was obtaining beverage service. Not all staff carried through with fulfilling requests. Staff was not evenly distributed in the Lido dining areas. The ship is not easy to navigate due to a split center restaurant & galley section that cannot be accessed, so guests must get to the middle elevators (the most popular ones) from other decks and then go up or down to detour around the inaccessible areas. This was a much bigger problem for guests with mobility problems than for those who could use the stairs, especially since most non-disabled guests avoided using the stairs, creating an even larger demand for elevators. Service carts take up so much space in the very narrow stateroom hallways during the daytime that wheelchairs and other mobility devices cannot get around them. All of the passengers had to wait an extra hour at the required muster drill held in SRO (standing room only) lounges because of a group of latecomers instead of just having the late guests wait an extra 30 minutes to attend the already scheduled latecomer muster. The drill itself was a loud and lame video featuring old actors from the 1970’s Loveboat television series that caused guests to either cover their ears or otherwise tune out. Afterward, of course, there was the usual battle for elevator space. The latter ongoing issue is especially frustrating for disabled guests who cannot get on the elevators due to faster passengers rushing ahead of them to fill the space. The stateroom televisions will not allow access to any other programming until the same tedious safety briefing video that is shown at the muster drill has been viewed again. Stateroom televisions are not interactive and do not show restaurant menus, ship schedules or the status of stateroom accounts. The electronic Medallion system has some advantages, but is not without down sides. With the new system, casino kiosks have been installed in several places around the ship, enabling gamblers to play electronic bingo, slot machines and other betting games at any time the main casino is open. During our 11 day cruise these kiosks were not popular with cruisers and were very rarely approached. For one thing, they are in busy public areas where everything the guest does is in full public view but the guest is simultaneously isolated from the “gambling community” and social but anonymous atmosphere of the main casino. For some unknown reason, the Medallion system also automatically displays the photos of nearby guests on large brightly lit panels outside of some elevators, creating a loss of privacy. Guests can also be tracked by their Medallion signals, giving a feeling of being stalked by Big Brother. For those who take advantage of the full Medallion app, tracking may be handy for those searching the ship for family members or stateroom mates, but the loss of privacy can be a price some might not want to pay. Guests are repeatedly told to wear their Medallions at all times, leading to feelings of being shackled. Many staterooms have only one electrical outlet and that is located at the desk, making it difficult to recharge electronic devices, phone batteries, mobility scooters, etc. Surge protected power strips that would provide multiple outlets are not allowed on this ship. The long stateroom closet has its own hallway, which greatly reduces the size of the stateroom and bathroom. Because the ship has few handicapped accessible rooms, those using mobility devices (which cannot be stored in the narrow deck corridors) are forced to store the device in places inside the stateroom that create a trip hazard and also block features such as the desk and refrigerator. Changing the size and location of the closet would eliminate the extra unusable interior hallway and potentially alleviate some of these problems. The stateroom shower was the tiniest we have encountered in 12 years of frequent cruising (6 cruises in 2018 alone) on several cruise lines. A guest cannot even bend over in the shower to reach their feet in that shower. Even worse, the shower head is fixed with no capability of being hand held, making it very challenging to thoroughly wash and rinse every body part. And the single knob temperature control does not work when the water is running, forcing the user to turn off the water for temperature alteration. The provided shampoo and shower gel are dispensed literally one tiny droplet at a time, making the user really work to get enough. Talk about chintzy. There are no grab bars near the toilet, which would be helpful on such a rocking ship or in high seas conditions. Some parts of the stateroom are apparently rarely cleaned, leading to thick amounts of dust on shelving and under furniture as well as doors, walls and door handles that really should be wiped down and sanitized between guests. Unfortunately, we have encountered this problem (and worse) on other Princess ships, as well. Stateroom twin beds are small, not that much bigger than a baby’s crib mattress, leading to problems for tall passengers who end up with their their feet dangling off the end of the bed. Air circulation in the staterooms is poor, leading to high humidity and damp bedding that makes sleeping difficult. The Caribbean Princess is definitely feeling its age, especially in regard to the inefficient design of the staterooms and inner deck access. The open slatted metal gangways were also difficult to manage for those using walkers, wheelchairs and mobility scooters. The absolute worst aspect of this cruise was the food. We and many other guests studied the generally unappealing daily menus that were posted outside the main dining rooms. In our attempts to find good food, we tried every dining venue on the ship, including the main dining rooms, buffets, casual spots such as the pizzeria and burger/hot dog grill, as well as the specialty restaurants, and they all came up wanting. Mediocre meals and selections were the norm, with very few items one might call good. Dried out meats were covered with spicy sauces. Fruits and vegetables, in particular, were generally bad. Moldy fruits were sometimes found on the buffets and old sprouted potatoes with actual LEAVES emerging from them were baked as is and added to main dining room meals. Entrees and side dishes that had clearly been prepared several days before and then reheated were served in a couple of the very unpopular specialty for-fee restaurants. (“Planks” was especially bad.) Entertainment on the 11 day cruise had a few bright moments but they were greatly outweighed by mediocrity to non-existence. Most passengers resorted to playing private games of cards or reading because there was nothing better to do, although finding a lounge that wasn’t hosting an art auction, staff meeting, trivia contest or spa “seminar” was often a challenge. In addition, the few empty lounges usually blasted guests with perpetual loops of bad Christmas music or, in one case (the Skywalker Lounge,) shook so badly when the ship was moving that guests literally became nauseated. After not being able to shower adequately in their staterooms, most guests avoided getting into the pools and hot tubs with other semi-clean people. Outside of pricey options such as gambling, spa treatments, art auctions and shopping, the main daytime entertainment consisted of occasional trivia contests, art/craft or music “classes” limited to just a few participants, older movies shown outdoors in the hot sun for a few dozen loungers near the pool, and watching the news or a few old television programs in the stateroom. Evenings sometimes included an outdoor movie, a few musicians at various crowded bars and an occasional production show of singers and dancers at the inadequately sized main theater. (Most shows were SRO for those who didn’t arrive very early.) Independent entertainers got onboard the ship a couple of times, but their entertainment value was highly variable, with some audience members leaving after only a few minutes. And a few scheduled entertainment events were canceled due to the ship shaking too much. One event of interest (Voyage to the Stars Planetarium) could only be accessed by signing up during a single 15 minute window early in the morning several days beforehand. Why something so popular would only be offered once to a small percentage of guests was never explained. The Caribbean Princess has some major engine problems that even in calm seas caused a great deal of shaking and noise, reduced the ship’s speed, and created thick black smoke billowing from the stacks. Sleeping at night (under clammy sheets) through the noise and frequent jolts was very difficult and many guests complained about it. One port of call was cancelled when we arrived due to ocean swells we could not see and that clearly did not prevent other cruise ships nearby from tendering at that port. Another port of call was reduced to less than an hour’s stay and was restricted to visiting a vendor tent on the adjacent industrial pier. The cancellations of port calls and entertainment were disappointing, to say the least. Internet service onboard the ship was so bad that many people waited in line for half an hour or more to complain about it and get a refund. Connection with the “special features” of the Medallion app was especially confusing and never did work for us and others, so after a couple of days we simply gave up trying in order to save our sanity. At the Panama Canal, which was the main reason many guests had booked this cruise, instead of cruising Gatun Lake as is traditional, after exiting the initial locks the ship merely turned around and anchored in place next to the locks to await permission to go through the locks again in late afternoon, giving guests nothing new to see and wasting much of the day for those onboard. And after going through the locks again those same guests were not allowed to get off the ship as scheduled at the port of Cristobol (where the guests who had been on excursions all met up with the ship) until less than an hour remained before the ship’s scheduled departure time. The excuse given was that the captain was afraid the excursion guests would not board the ship in a timely manner to depart on time, which they actually did with about an hour to spare. We believe the captain eventually allowed the non-excursion guests to leave the ship for that short while because otherwise the cruise line would have been obligated to refund the Cristobol port fees for many of the guests. Regardless, by the time the initial decision was reversed, many guests had gotten ready for bed and didn’t want to bother to re-dress just to spend such a brief time in a vendor’s tent. Talk about frustrating. At most extremely hot ports of call the ship staff didn’t set up cold drink stations near the gangways for returning guests even though they were very much needed. On the deck of the ship an elderly woman even fainted from the heat but ship’s medics would not allow her to be carried or walk to an air conditioned indoor area less than 5 feet away, but instead brought her a chair to sit in on the hot deck and had her husband fan her with a paper. This made zero sense to us. Summary: For the record, we are very experienced cruisers who went on 6 cruises in 2018 alone. Over the past 12 years we have cruised many times on each of 4 different popular cruise lines but we have no financial or other connection with any of them. Our reviews are as objective and fair minded as we can make them. While there were several significant positive aspects of this particular cruise, the overall deficits were serious enough that, despite our high loyalty status level, we will never book another Princess cruise again. Instead of “coming back new,” we came back stressed, disappointed, and so ill that a week later we were forced to cancel our long awaited holiday travel plans to be with family. Read Less
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1 Helpful Vote
Sail Date: November 2018
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows ... Read More
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows in the theater were excellent The negatives. The piazza is too small for any entertainment as are someof the bars around. The sky walker bar at the back of the ship was not used at all. Who wants to go for a disco at 11 pm? The entertainment was not well organised some activities overlappedwhen one finished another had already started.There was not a lotof the usual daily activities salsa,line dancing, Apart from the pool deckthe only activity was to sit around in a bar and drink. They should take some direction from The Royal activities. The coffee card is now only useful for 14 day cruises,Unless you want both of you drinking cappuccinos every dayfor 7 days its not worth it at $35.They do need a 7 day version. The ports were ok with Trinidad added but princess needs to revamp their itinerary as it is now very repetitive. The Crown grill was very poor, steaks were tough and together with the baked potato was cold.Sent it all backbut had to wait to get the replacement and by this time we weren'thungry. Sabotinis has a new menu but who wants to pay 29 for pasta? Plus most of the items on the menu my wife does not like. Should convert it to a french bistro or a Japanese restaurant. This ship is too small for 3000 pax and 14 days is too long. Movies under the stars in the afternoon in the heat a no goat least put on a movie either in the theatre or the vista lounge at the sametime. Back to the Royal. Read Less
Sail Date: November 2018
My husband and I are in our early and mid thirties and we travel often, however this was our first and probably our last cruise for a very long time. We chose this cruise based on the ports of call which were fabulous with the exception ... Read More
My husband and I are in our early and mid thirties and we travel often, however this was our first and probably our last cruise for a very long time. We chose this cruise based on the ports of call which were fabulous with the exception being Trinidad. Entertainment: The average age on this cruise was around 80 years old and we found the entertainment was geared towards this age group. The majority of the nightly entertainment was around sing alongs and karaoke. We saw a couple of their shows and they were ok but nothing amazing. It would have been nice to have a variety of entertainment options for all age groups, and no we are not into partying or anything like that (we are not the carnival type). It just would have been nice to have something to go to after 9pm that was no sing along. The ship was pretty much dead after 10:30/11pm. The day time activities were also lacking, one day there was a paper plane flying contest and a watercolor contest. I am an artist and was pretty excited for the watercolor contest, however there were only 6 easles and far too many people wanting to join in. The staff also wouldn’t let you mix colors or anything like that so I opted out. We tried to sign up for steel drum lessons but couldn’t get tickets (they only offer sign up on one day at the beginning of the cruise). The other craft activities could only accommodate 24 people and we were 30th in line so no luck there either. It would have been nice to see some language classes or even a towel folding class. SONETHING would have been better that nothing. Bathrooms: there are not enough bathrooms around the pool deck or even around the ship for that matter. On the pool deck there was always a line in the ladies room, and usually one toilet was out of service. Inside the ship there was usually a line for the ladies room in the evenings. It was frustrating. There was also a sewage smell in the middle elevators and on some floors. I’m a nurse and am use to this smell and it was even too much for me to handle at times. Pools: pools were fine, but were crowded on sea days. Food: the food in the dining room was usually ok, but we had 4 meals out of 14 that were not good at all. I ordered fish one evening and it was hard and I couldn’t cut it. I guess I had higher expectations. The buffet was hugely disappointing and lacked variety. The food was often hard as a rock and you couldn’t eat it. There also was not much to choose from. I was hoping for a made to order crepe station at breakfast but there wasn’t any. There were no made to order stations that you would normally see at a buffet. The exception being at steamers for lunch but they ran out of food by 12:30. Planks was not great and even though it is only a $12 cover charge out meal by the end cost $50 usd with a gratuity. Crown Grill was really good, we ate there twice. It seems like the food that is an up charge is much better than what is offered in the dining room and buffet. Drinks: we had the soda and more drink package and I’m happy we went with that option as there wasn’t much to drink that was “free” otherwise. The coffee bar at cones and the international cafe were decent depending on who your server was. Sometimes it was terrible. Room: we had a balcony which was nice. No real complaints here as it was what we had expected. Staff: were amazing and they work really hard to make sure you have everything you need. Excursions: we booked two excursions with Princess and after our one excursion we just didn’t bother going on the second one. I would never book an excursion with the ship again, the value isn’t there. Also be aware of all day excursions that offer a lunch as some passengers were shocked when they were brought back to the ship to at lunch that was supposed to be included. Overall: I’m not sure if cruising is for us after this experience, but we are happy we were able to see the islands. We usually travel to resorts or on our own. We have travelled to Secrets, Couples, Excellence, and Sandals resorts. I would not recommend this cruise to anyone under 75! If we do go on a cruise again we will not go with Princess. Read Less
2 Helpful Votes
Sail Date: October 2018
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at ... Read More
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at the Crown Grill but obviously we had to pay a supplement. The food and service in the Island Restaurant was again mixed, on some evenings the service was incredibly slow. American passengers that we spoke to at meal times, who were seasoned Princess cruisers, even commented on how the food had deteriorated considerably. If this ship has had a recent makeover then I would have thought that the interior would have been given a more contemporary feel. There is so much dark wood on board it makes you feel as though you’re in an old fashioned pub! I also didn’t think that the ship had that “newly decorated “ feel to it and it was so old fashioned. We booked a suite for extra comfort and space but there was a considerable amount of vibration throughout the cabin. Whenever we were docking the whole cabin, including cupboards and wardrobes, vibrated loudly. There was zero chance of a lie in as we docked around 7am nearly every day. Some passengers commented that the ship was due to go in for engine repairs due the the excessive vibration. Although the entertainers are obviously very talented their repertoire was so repetitive. We tended to visit the Wheel House Bar to meet up with friends and you could predict the selection of songs. Exactly the same could be said for the Skywalker club. Not sure what qualifications are required for a cruise DJ but I would’ve expected that knowledge of a wide variety of types of music and songs would be of particular importance but it was dreadful. They had a “British Invasion” hour one evening and the DJ had no idea who Queen or E.L.O were! She played the same songs every evening! It became a standing joke between us as to when she would play the B52’s, Billy Idol or the Cha Cha Slide again! She didn’t engage at all with her audience and knew how to clear a dance floor! On a more positive note, most of the staff worked really hard and were very obliging and helpful. The island stops were excellent with some beautiful scenery although we saved a lot of money arranging our own tours once ashore. There are lots of drivers touting for business and they are mostly run by big companies but lots cheaper than those offered onboard. Sadly overall we were disappointed in our holiday and left the ship feeling quite low and glad to be going home. Normally on exiting a cruise we are desperate to book our next one, think we’ll have a break for a while and hope it hasn’t put us off too much. Read Less
2 Helpful Votes
Sail Date: October 2018
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none ... Read More
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none of us requested more even though we were still hungry. The waiter and helper were wonderful! Always attentive to our slightest need. The salt and lime glow scrub in Spa was lovely. The trouble began on departure day. Our room would not get cool. We asked housekeeping to fix it but our cabin steward said he needed to call maintenance/engineering to fix it so we went to dinner. Back to cabin after dinner and still hot in cabin. We waited about an hour at least for someone to come fix it and then I called the desk to ask when someone would be here to fix it. I was told the request had been closed out; that someone had fixed it. I told her that it was not working. Then our cabin steward contacted his supervisor and someone came to work on it. STILL HOT IN OUR CABIN! Finally I went to the main desk and started crying because they had not fixed the AC and sweat was pouring off my husband’s face as he sat and tried to read a book. Finally, someone from the front desk brought us a fan. (WHILE AT FRONT DESK THERE WAS another person complaining about their hot cabin at the same time I was!) I was told someone would fix it the next day BUT IT WAS HOT FOR 5 DAYS.!!!!!!! At least we had a fan. Now I asked for some compensation for having a cabin with no AC but the manager at the desk treated me like a total liar!!!!!She acted like since I did not complain daily, that the problem was fixed. THIS IS AREALLY CRAPPY WAY to treat a paying customer. Even tho we are now at the Platinum level, I never want to sail Princess again. Holland America and RC here we come! Read Less
1 Helpful Vote
Sail Date: September 2018
This ship caters to elders. If your looking for variety of options from activities, entertainment, shopping, dining DO NOT choose this ship. Store hours were short. Everything expect the casino and a couple bars closed by 10 pm. I found ... Read More
This ship caters to elders. If your looking for variety of options from activities, entertainment, shopping, dining DO NOT choose this ship. Store hours were short. Everything expect the casino and a couple bars closed by 10 pm. I found information was misleading or lacking for a couple excursions so once paid and on them it wasn't what a person thought. It'll be a headache to fight for a refund so lesson learnt. This was my honeymoon and we did make the best out of our days and really did enjoy most of the ports. We found the ship though in the evenings and sea days boring. Unless you showed up a hour early for entertainment don't count on getting a seat. One theater and it filled fast. Many many rude passengers which isn't the cruise lines fault however elders have great ability to lack feelings and thoughtfulness of others and the average age had to of been min 65. This was Not like any experiences I've had on other ships. The boarding was fast, prompt which was nice. There was little waiting. My husband and I wouldn't choose this ship again unless your a elder. This Cruise line/ship Wasn't for us at all. It was stated the ship had been renovated but still alot of older touches to it but clean. Staff work hard and non stop. Our balcony was awesome. I wouldn't cruise without one. Really do research when booking your next cruise. Read Less
Sail Date: September 2018
The constant banging from maintenance which we have video, foul smell of sewage, problems with air conditioning being turned off and the front desk response to all the above was enough to never want to sail on the Caribbean princess again. ... Read More
The constant banging from maintenance which we have video, foul smell of sewage, problems with air conditioning being turned off and the front desk response to all the above was enough to never want to sail on the Caribbean princess again. We will do several more cruises, but not with them! Our close friend who is like family recommended princess so we took his advice but we were all disappointed with the results of this cruise. The one and only exceptionall experience was dinner service. The wait staff would go above and beyond to please everyone at the table! We never missed dinner due to the great experience with service and food every evening. Disembarkation went smoothly and the ease of finding our luggage off the ship did as well. The entertainment was average and ports were not as expected due to the change in itinerary which really made a difference in the cruise. As mentioned, not what we expected by far. Read Less
1 Helpful Vote
Sail Date: September 2018
Firstly was a 10 day eastern carribean not 20 day Panama as stated above., the cruise in itself was an enjoyable holiday but only because I made it that, the food was pretty good on board the staff are all hard working and very pleasant , ... Read More
Firstly was a 10 day eastern carribean not 20 day Panama as stated above., the cruise in itself was an enjoyable holiday but only because I made it that, the food was pretty good on board the staff are all hard working and very pleasant , although storm Florence dictated the itinerary and we ended going to places I wouldn't have considered prior to booking but at least we all arrived home safely. My main gripe is that we had a change to itinerary because of the storm probably a good choice by the crew but surely offering 20% discount for future cruises is a form of piracy by ensuring if I want to cash In I MUST book a princess cruise (not going to happen) , offers of on board benefits may have softened the blow like maybe free access to the Internet to at least allow us to let family and friends know we are safe and to lighten the disappointment of not going where we thought you were. The captains circle get free access to this as well as free everything else it seems and from my experience seeing circle members at work you must first dump your manners and treat the staff like slaves and look down your nose at fellow passengers. 13 dollars 50 cents per person per day surcharge should be made a lot clearer that this can be removed on request as I didn't hear about it until departure time and managed to rectify before I got off. Paying for water whilst in your room or leaving the ship on port days is a nightmare and surcharges added to all on board purchases makes this a very expensive way to spend your holiday when you would expect the cost of the holiday to cover this on board stuff. The on board entertainment was very limited and can't say it inspired me to look forward to night time mostly posh captains circle type classical and stuff one end of the ship and and common cinema type evening the other end really do need to look at your passengers and maybe don't run boring , acupuncture classes or muscle relaxation entertain us not medicate us. I could go on, as a holiday I enjoyed it but when on board I was actually boredstiff waiting to ports I could get off and have fun. And before you all jump on my back I am a very late 50s person not an energetic a youngster incase you all get me wrong. Princess Cruises I probably won't ever be back on board anytime soon and you will probably be pleased that it is another 20% refund you will save but please get the itinerary and the costs on a par with the performance of your crew and maybe just maybe you might get me to change my mind. Read Less
1 Helpful Vote
Sail Date: September 2018
Having cruised previously on other lines, we thought we were upgrading to Princess for our cruise to the Eastern Carribean this year. The ship is satisfactory with many signs of wear including loose and missing tiles on the bathroom floor ... Read More
Having cruised previously on other lines, we thought we were upgrading to Princess for our cruise to the Eastern Carribean this year. The ship is satisfactory with many signs of wear including loose and missing tiles on the bathroom floor within our suite and rusted and degraded railings on our balcony. My biggest concerns come from the food and the customer service. The food on Princess is sub-par at best. While breakfast was decent, the lunch and dinner buffets were disappointing night after night. The options were random, the quality of the food poor, the salad bar, if you could call it that, was almost non-existent, and I couldn't find a roll or piece of bread the entire week that wasn't hard as a rock. The Salty Dog Burger wasn't any better, I ordered a veggie burger that was inedible and my fiance wouldn't eat his cheeseburger either. The ice cream shop was, quite frankly, awful, unless you paid for a specialty milkshake or ice cream sandwich, in which case they used actual ice cream from a different cooler!! But my biggest complaint would be the customer service from the crew. We could not find someone who spoke English well enough to understand easily. On Thursday (a sea day) we were woken up before 9am by someone banging a hammer for over 30 minutes. Later that day, our cabin started to smell like sewage. I called the front desk who informed me that they would send someone to check it out. An hour later, nobody had come to our room so we went to the front desk. The attendant told us someone was working on the issue. Would it have been that hard for someone to call our room and tell us that? No customer service. On Friday morning we were again woken at 845 by the hammering. This time I called the front desk and they sent someone to our room a half hour later. The hammering was still going on, so he heard it, and his answer was that maintenance didn't inform guest services about the work. We paid 3k for a suite to relax on our cruise, not be woken up early by maintenance two days in a row. And, as a business owner myself, the response of guest services was pathetic... Overall will not cruise with Princess again, it is not worth the money. Read Less
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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