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205 Princess Caribbean Princess Cruise Reviews

First cruise on Princess although we've sailed on other lines.We chose this cruise for ports of call and that there was only one day at sea. This was a medallion class ship although our medallions never worked, and although promised, ... Read More
First cruise on Princess although we've sailed on other lines.We chose this cruise for ports of call and that there was only one day at sea. This was a medallion class ship although our medallions never worked, and although promised, were never replaced. Pros: Room was clean with good closet space. Room steward was great Project 5 band was awesome Ship was updated and o.k. Embarking and disembarking was pretty smooth except for the medallion issue. Cons: Shipboard entertainment and activities were boring and catered to the over 70 crowd. Food in Main dining was hit or miss, more misses. Service was slow. Staff not too friendly. Menu was not inspiring. Buffet was pretty good although as time went on, there were too many leftovers and stale desserts offered. Lack of information about norovirus spreading. We couldn't touch food utensils in the buffet and this slowed everything down. Interestingly the cleanliness in the buffet area lacked even though they were worried about spreading viruses. Time in ports of call was shorter than advertised. We got to Quebec City, late because of reduced speed for whales, however, that was known by staff so far in advance that it shouldn't have been a problem. Day at Sea lacked interesting activities. They were similar to port days. Movies were outdoors despite the weather and blankets and cushions only came out in the evenings, not during cold afternoon movies. Cruise line touted the bed comfort but they were not comfortable. Interior cabin door was so much smaller than the opening that all the hallway light flooded the room-TERRIBLY Read Less
Sail Date September 2019
First, we chose this cruise for its itinerary. We really liked the ports and were excited to board. We haven't been on Princess in quite some time but thought it worth a shot. I'll make the rest as short as possible: On ... Read More
First, we chose this cruise for its itinerary. We really liked the ports and were excited to board. We haven't been on Princess in quite some time but thought it worth a shot. I'll make the rest as short as possible: On board (deck) activities were often advertised but never took place. The buffet area is very small for the size of the ship usually resulting in no available seating. The buffet food was cold, stale, and tasteless. Nothing was prepared fresh you have to take what has been sitting out for hours. Food in the dining room suffered the same. We had overcooked boiled steaks, cold soups, onion soup with no onion! We even tried the Grill where the lamb and the steak had the same seasoning and was uneatable. We gave up and ate pizza and burgers at the outdoor venues. The service was mediocre with most not seeming to care about the deficiencies. The best service was provided by three bartenders and a couple of servers at the Mix Bar on deck 15. When leaving the ship for excursions, etc. there always seemed to be a great deal of confusion. (organized chaos) When returning there was no greeting just a crew member saying this way. Overall i have to say that for the money we received little value. We have a vacation tentatively booked with Princess for next summer but are now exploring other options. Also, there was an outbreak of norovirus on our cruise and the one following. If cruise lines think it's due to a lack of washing one's hands maybe they need to review the way food is prepared and put out on the buffet. Read Less
Sail Date September 2019
We sailed as a company group; which we do annually with Princess. Unfortunately, our mini-suite wreaked of cigarette smoke form the casino and cigar room for 7 of our 10 days aboard the ship. They had no empty cabins where we could be ... Read More
We sailed as a company group; which we do annually with Princess. Unfortunately, our mini-suite wreaked of cigarette smoke form the casino and cigar room for 7 of our 10 days aboard the ship. They had no empty cabins where we could be permanently moved so we had to endure the respiratory affects of the smoke each night. They were able to let us sleep for 2 nights in an inside cabin but were unable to move in as it was to be soon occupied. Our cabin steward was amazing and gracious. The ship was clean and the entertainment was good. We were on a Fall Color cruise from Quebec to New York and enjoyed ourselves while not in our room. We choose the 5:15 assigned seated dining. Our waiters were friendly and fun. WE have sailed many times with Princess and our problems were an exception to our normal experinces Read Less
Sail Date September 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
If this had been my first Princess Cruise I would never go on another Princess Cruise. But it was our 8th Princess Cruise and we have 3 more booked. At this time we are undecided whether we will go on our booked future Princess ... Read More
If this had been my first Princess Cruise I would never go on another Princess Cruise. But it was our 8th Princess Cruise and we have 3 more booked. At this time we are undecided whether we will go on our booked future Princess cruises... It all started with a cancelled EZ Air flight out of MSP 8/18, the day before the cruise. Princess isn't responsible for the Airline cancelling the flight but, since we purchased EZ Air, Princess IS responsible for the negative experience I had with Princess' "In-Route Assistance." I was on hold over 25 minutes before Jill answered then she argued with me over whose responsibility it was to rebook our flights. Jill told me we bought our tickets from the Airline so the Airline had to rebook us. I responded that we bought our EZ Air tickets from Princess so it was Princess' responsibility. The Airline did try to rebook us but couldn't get us to NYC in time for the cruise so Jill FINALLY got us rebooked on a different airline at 6:50AM 8/19 with a 40 minute layover at Washington Reagan. At 5:30AM 8/19, after waiting in line 30 minutes, we were told that our flight was delayed 90 minutes. I responded that we would miss our 40 minute connection and needed to be on a cruise ship by 6:00 PM. That airline found us the last 2 seats on a nonstop flight to LaGuardia (LGA). We arrived at LGA at 12:15 PM and purchased Princess Transfers at the baggage claim area but our luggage wasn't there. This was because our luggage had gone to LGA on an earlier flight than us and was at terminal D but we were at Terminal C. This is important because we missed a Princess transfer bus while going to retrieve our luggage from Terminal D and the next Princess Transfer bus didn't arrive at Terminal C until 3:15 PM (ALMOST THREE HOURS LATER)! We arrived at the Brooklyn port at about 4:00 and luggage was lying all over the port parking lot. Transfer busses just offloaded luggage and set it in the parking lot where it sat for hours. The cruise left at about 8:45 PM, instead of 7:00 PM, because they were still loading luggage. I later learned, from a high level crew member, that the company Princess contracted with in NYC sent the same people to load 16 days of food and beverages AND the luggage. Obviously the food & beverages were loaded first... The Caribbean Princess seemed old and tired and the staff seemed more overworked than I've seen on other Princess cruises. There were several instances of rude staff members. The guy in the internet cafe was short tempered with several guests. One of the cruise director's staff made a really rude and unnecessary comment to me at one point, during our 3 hour wait for a tender at Nanortalik. And there was a person disrupting one of the production shows that my husband believes was one of the contract entertainers, we saw him later that evening in the buffet being escorted by 2 other staff members. This was the most boring cruise we have ever been on. We had 9 sea days and only one enrichment lecturer, a former writer and director from Hollywood. When we went to Hawaii on Star Princess last year we also had 9 sea days and had an enrichment lecturer all 9 sea days, a marine biologist (a naturalist) all 9 sea days, a guy who had been tour director for Fleetwood Mac for years & tour director for the Beach Boys 50th anniversary world tour who gave lectures about 5 days and a Hawaiian couple who gave lectures most days. Based on that experience I expected more from this cruise with 9 sea days. The cruise director (Marcus, who was also the cruise director when we went to Hawaii) said they couldn't find anyone who grew up in Greenland to give us lectures. I can understand that but why didn't they just send some more enrichment lecturers??? I wouldn't have even minded seeing some of the same people again, it would have been better than nothing. And, since I mentioned Marcus, I've seen better cruise directors.... Fortunately Nuuk built a dock so we didn't have to tender. But we didn't even know Nuuk had built the dock until a few days before we got to Nuuk. I'm not sure when Princess found out about the dock but the itinerary was never updated. The dock was not at all secure like you see at other ports, the Nuuk residents were waiting for us on the dock but that wasn't really a concern to me. The tender process in Qaqortoq and Nanortalik were disasters. Over 1/3 of the ship's passengers were Elite so they, and those with Princess excursions, had tender priority. We did have an afternoon Princess Excursion in Qaqortoq and went 90 minutes before the excursion to get tender tickets (the excursion ticket told us to allow 45 minutes for tendering). We would have never made it to the excursion if we hadn't been bumped to the front of the line because of the excursion. In Nanortalik we got our tender ticket at 10:40 AM and finally got to land at about 1:45 PM (my first photo was date/time stamped at 1:59 PM). It took over 3 hours to get to land and we had skipped around 8 tender ticket groups because someone was giving up their #71 tender tickets and I took them (we had 79s). But the thing is, the crew who were loading the tenders weren't checking or taking the tender tickets so anyone could have cheated. I can't remember how long it took us to tender back to the ship from Qaqortoq but we only waited in line about 20 minutes to get on a return tender at Nanortalik. That was late in the day so they were only having to load at Nanortalik and unload at the ship instead of unload and load at both ends. The average age on the ship was probably about 70 so, with that demographic, most people wanted to see the shows (plus there was nothing else to do). We went to the theater at least an hour before the show to get seats where we wanted to sit. We don't mind that, we took our iPads with us and there are less comfortable places to be sitting on the ship than in theater seats. But the theater was always full by 30-45 minutes before the show. They simulcasted the first show of the guest entertainers into the Explorer Lounge and, eventually, after complaints, added a later matinee of the Production Shows so, eventually, most people probably got to see the shows. But Cruise Director Marcus told us to come even earlier for the last Production Show so the passengers started showing up 75-90 minutes before the show but the crew wouldn't let us in the theater because they were still setting up for the show until about 55 minutes before the show (lack of communication between Marcus and the crew). There were a lot of unhappy passengers waiting in the halls outside the theater. The theater shows were at 6:30 and 8:30 which seemed strange compared to other cruises but seemed to help with the flow of Anytime Dining. The MDR food was pretty good. We had lobster 2 nights but the first time one of the ladies at our table named them "kindergarten lobsters". My husband's lobster was 4 bites but I took smaller bites and got 6 bites out of my lobster. The 2nd time we had lobster the size was more typical of what we have seen on other cruises. It was difficult to get seats at the buffet at lunch time. This was a cold weather cruise and the interior seating just didn't accommodate all of the passengers We ate several lunches at the MDR, we had never done that before. The Medallion Net worked pretty good the first few days. By the time we got to Nuuk it was pretty slow. The speed picked back up after we left Greenland but my iPad never did load properly after Greenland, but it the iPad worked fine when I got back to the open WiFi at LGA. As mentioned earlier, the guy at the internet cafe was short with people and, when the internet went down completely, on day 15, he wasn't at the desk, there was a female there who just told us to come back in an hour. Passengers pay a lot of money for unlimited Medallion Net and Princess knows it gets slow when the ships travel that far north but Princess doesn't give a price break for that. Disembarkation was a mess. We were sent off the ship out of order because an earlier group's luggage wasn't at the port. But our luggage wasn't at the port either! We waited in the port over 90 minutes before all of our luggage arrived from the ship. The advantage to the long wait was the customs line was shorter by then. We took a Princess transfer to the airport and the transfer bus dropped us at the arrival area where we were nearly trampled by passengers for the next cruise getting on the transfer bus while we were waiting for our luggage to be unloaded from the transfer bus. We then got inside LGA Terminal B where the "up" escalator was out of order and the elevator doors didn't stay open long enough for passengers & their luggage to get on the elevators. Once we were checked in for our flight and checked our luggage the return flight was uneventful. Halifax was nice but our afternoon tour was moved to early morning. This was a big deal to us since we were so sleep deprived by the time we got to the ship and had already lost 2 time zones since we left home. Our excursion was the Maritime Museum and RMS Titanic with Titanic Expert Glenn Taylor. The guide was very knowledgeable and interesting. The cemetery was moving. We felt rushed at both the cemetery and Maritime Museum. The Museum was very crowded. In Sydney, NS we did the Bell Museum, Baddeck & Bras d'Or Lake excursion. Our tour guide had a lot of knowledge but was boring. It was about an hour ride to Baddeck, where the Bell Museum is, and we could have used a more dynamic speaker. The museum was interesting, again a little short on time. In Nuuk (population 17,635) we got off the ship and walked into town (a steep uphill walk) but didn't find anything we were interested in purchasing. Our 12:45 "Easy Nuuk" excursion was moved to 2:30 and the Nuuk tour company was disorganized. There were no signs indicating where we needed to meet for the excursion, the tour guides were just wandering around, in a mob of people, trying to find the guests & get them lined up. There were 4 buses for our excursion and they wouldn't load any of the buses until all 4 buses arrived at the port, and some of the guests for the "Easy Nuuk" excursion really needed to be sitting down. Then the tour guides never counted the passengers on the bus or, when we got off the bus, told us when we needed to be back on the bus. At one stop the bus before ours left passengers behind because they didn't make sure they had all their passengers. There was room on the 4th bus for the people who were left behind. In Qaqortoq (population 3089) we did the "Walk through Qaqortoq" excursion. Those tour guides, young ladies from Denmark, were organized. Our tour guide was very good and the tour was interesting. We learned more about Greenland from this young Danish lady than we did anytime else on the cruise. There was a climb up many steps to get to a church which was supposed to be open until 4:00 but was locked when we got there at about 1:40, disappointing. We had 2 English speaking Qaqortoq residents ask us when the ship left; we weren't sure if they were just curious or anxious to see all of us go. We cancelled a RIB boat excursion in Nanortalik (population 1337) after we received information a few days before the excursion that they needed our survival suit size and telling us the tour guide may not speak English. After our 3 hour wait to tender to Nanortalik we spent several hours walking around the town and visited the open air museum (25 DKK or $5 each). It was worth it. We also visited their subsidized grocery store for a candy bar. One ship passenger was disappointed that their restaurant was closed while we were there. We later heard that a ship from a different cruise line was in Nanortalik the day before and those passengers ate all of the restaurant's food. This was Nanortalik, they couldn't just order in more food for the next day... In St. John's, Newfoundland we did the Cape Spear Lighthouse, St John's & Signal Hill excursion. The excursion tickets said there was an uphill walk, about 100 steps to Cape Spear Lighthouse. I counted them, there are actually 170 steps then, to see the ocean, you need to walk around the lighthouse on uneven boulders. After the 170 steps, I wasn't able to walk on the boulders so my husband went and took photos of the ocean. Our bus waited about 10 minutes for the last guest to return then left without her. It turned out she was on another bus. Signal Hill was interesting, but very busy. The weather was beautiful in all the ports. The highs were 58, 57 and 53 in the 3 Greenland ports and it was sunny. The seas were calm except one night but we slept through that. It was foggy at sea and, on many occasions, the foghorn would sound every 2 minutes So we've been to Greenland. It is very rocky. We weren't anyplace where we could see glaciers or icebergs so we didn't see beauty like in Alaska. Some of the passengers saw the Aurora Borealis the night before we got to Nuuk but we were asleep. We watched for it another evening but it didn't come out. Some of the passengers saw icebergs on excursions but those passengers were probably more adventurous than us. Read Less
Sail Date August 2019
This was truly the cruise of a lifetime as far as the destination is considered. Greenland did not disappoint for one minute. The weather on this voyage could not have been any more perfect. So much so that I wanted to book this cruise for ... Read More
This was truly the cruise of a lifetime as far as the destination is considered. Greenland did not disappoint for one minute. The weather on this voyage could not have been any more perfect. So much so that I wanted to book this cruise for next year, but will not push my luck and be thankful for the amazing time spent in Greenland and Canada. Let me just start by saying I am well aware that my experience will not be shared by everyone who sailed on this voyage, and for that be thankful. I had the opportunity to sail on the Caribbean Princess in the past 14 months. What a complete change from the first sailing on her. She is a very well appointed vessel, and the updates are well noted,all cosmetic. The change this time was an internal problem, which is harder to fix. Open hostility among staff was visible in several venues on board. In the Coral dining room there were open snide comments between headwaiters and their partners. One morning a loud yelling match over the order of a breakfast item. The passengers left the dining room as not to get involved. The food served in the Marketplace had one thing in common at the best of times, brown or any shade there of. Dinners in the dining room were not much better. How do you get brussel sprouts brown. We were told by a server that fresh veg was in short supply and in great demand on the ship. One evening a table mate sent his dinner back 5 times to get it passable. The waiter in this situation handled the situation with much grace and composure. We were told this was not an uncommon situation on board. Front desk was downright rude at some points, and did not really seem interested in caring. The Cruise Director was very glib and off putting at times. He really needs to have a little more under his belt in training from a more seasoned director. In so many ways Princess could have gotten this right but they missed the boat big time. The Caribbean Princess may have had a refurbishment in dry dock but most of the staff should have been too. Read Less
Sail Date August 2019
We chose this cruise because of the Greenland destinations. Greenland has almost no tourist infrastructure and traveling both to there and while there is difficult. We wanted to compare Greenland with Iceland. The embarkation process ... Read More
We chose this cruise because of the Greenland destinations. Greenland has almost no tourist infrastructure and traveling both to there and while there is difficult. We wanted to compare Greenland with Iceland. The embarkation process was very smooth. I did notice they took our pictures twice, once at the service agent counter, and again three minutes later upon entering the ship. We had obtained our Medallions by mail prior to the cruise. Our balcony cabin was OK, and we noticed they had relocated the room TV to high in a corner instead of on the wall directly in front of the bed. That made it somewhat easier to navigate the narrow passage between the bed and the wall, but not as convenient to view. We liked storing suitcases under the bed. The large open closet area was nice. The bathroom was tiny tiny, as was the shower. But everything seemed to work, and we soon learned to leave a towel on the floor to keep it dry. But all was not rosy. First, the few pros: Food was OK- variety, quality, presentation, etc. Deserts, especially baked goods, uniformly taste a little "off", probably because there are few if any American trained chefs working on the ship. Open seating in the dining rooms was generally prompt. All the food service staff were aware of and knowledgeable about gluten free diet requirements, and very helpful in preparing gluten free versions of many menu items. Cabin service was simply great. Some of the many cons: The ship simply was not matched for the demographic profile of the passengers. There were basically no children on the ship, and average age was certainly in the 60's. The ship is a "newer" vintage, and recently remodeled to boot. But remodeling reduced or at best retained the size of common areas, using the space gained for more cabins. More passengers might enhance Princess's bottom line, but it made this ship CROWDED. The buffet area was always packed with people uncertain about their selections. This produced traffic jams within the food service areas. The seating areas were always generally full, resulting in lots of looking for space to sit while food cooled in your hands. Shows were OK, but finding seating for them was tedious. The theater only held 725 people, and generally only two showings were offered. Do the math. Roughly 1/2 of the people wanting to see shows were turned away. The non-answer provided by the smug cruise director responding to complaints was "go earlier". Princess made a delayed response to withering criticism by finally scheduling repeat matinee showings for some of the shows. There were few-to-none enrichment lectures. No lectures on Greenland culture, habitat or history. No lectures about upcoming ports. There is basically no tourist infrastructure yet in Greenland, so no opportunity to see anything inland. There are basically no interior roads. The few extraordinarily expensive excursions offered were limited to guided walking tours in town, or small boat trips up the fjords. The shortage of excursion space was exacerbated by Princess allowing Ships Officer's families preferred access, bumping paying customers who wanted a seat with a terse "sold-out, you should have booked your tour earlier" response. I'll give Princess sort of a pass on this because we didn't have high expectations going in. We did gain "bragging rights" in simply having set foot on Greenland soil. Tendering ashore is problem prone and slow, with delays getting from ship to shore approaching two hours at times. Many of the staff appeared to be simply going through the motions. But considering the conditions under which they serve, I can't blame them much for that. Non-theater entertainment was hit and miss, with some lounge shows bordering on terrible, and rewarded by large scale walkouts. The much ballyhooed "Medallion" (including Internet) needs some work. Internet is expensive and in the North Atlantic, very slow. Princess charged us for three drink services which we didn't make- which shouldn't be possible in a Medallion environment. The guest services agent we asked to reverse these charges clearly thought we were lying, and only reluctantly credited our account for the three services in dispute. There was universal dissatisfied grumbling about the cruise in virtually every conversation we overheard or participated in with fellow passengers. That cast a pall over the trip, and we probably won't use Princess again because of this stain. They could have done a heck of a lot better. Read Less
Sail Date August 2019
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were ... Read More
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were better than others (good-Quebec City, Portland, Halifax....not so good-Saguenay and one was awful - Sydney, NS) but my primary criticism was largely with the ship and their inability to make the experience more kid-friendly. This ship has a recently renovated kid splash area which seemed very nice from the photos. However, on our initial tour of the ship I noticed that there were some major design flaws, principaly the splash area was all painted concrete, The area is intended for kids to move around to different stations but there is no traction at all on the concrete and the coating of paint made it especially slippery. My 3yr old and 5 yr old both slipped twice within the first 3 minutes of using it and lost interest shortly thereafter. Throughout the cruise I never saw more than 1-2 children in the area at a time and most of the time it was completely vacant. My primary criticism was with the family-friendly pools. This cruise was through an area of Canada-New England where the temperatures ranged from 55 degrees at night to 75 degrees during the day. While the pools were heated the first day, Princess absolutely refused to heat the pools following that first day and the deck attendants always had a different story as to why. Initially we were told they couldn't be heated, then we were told the adult-only pools were the only ones heated, and then that they didn't feel it was necessary. The water temperature in my estimation was almost always in the mid 60's, too cold for my 3 yr old and cold enough that my 5 yr old would only go in sparingly. In general, the pools were not used often by other guests and the temperature was a frequent complaint we had heard throughout the ship. With many of the excursions not particularly kid-friendly and the size of the room, the size you would expect on a cruise, this really inhibited our ability to entertain the kids during the day. We did utilize the kid's activity programs at night and I will commend Princess and their staff for the Discovery Camps. The staff was great and their 7-10pm evening activities were very well organized Read Less
Sail Date August 2019
This was our first and last Princess cruise. We have been on over 25 cruises on various lines and never encountered such terrible customer service before. Their team is incompetent and excels in" customer service non service". ... Read More
This was our first and last Princess cruise. We have been on over 25 cruises on various lines and never encountered such terrible customer service before. Their team is incompetent and excels in" customer service non service". Anything we asked about was oh, that's not us you have to call .... or we'll take care of that when (in reality, if) we get to it. For example, it took us over a day to get our TV fixed and that only happened after we asked about it twice and got management involved. My husband's luggage was not delivered for over 5 hours and no one cared in the least. The reception team in the Coral Dining room was cold and always had a excuse why we could not dine there. I am glad the Island dining staff was competent or we would never have gotten a dinner table. That said, our room steward was wonderful as were the dining room waiters and bar staff at Crooners, The food was good. The ship is older and the bathrooms dated, but the plus side is the veranda cabins were bigger than we have had on newer ships. However, the staff at the service desk and elsewhere in the ship was deplorable and a constant hassle. They also double charged us for an excursion and would not correct it. Read Less
Sail Date August 2019
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining ... Read More
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining was top class, the excursions pricey but well done a good cruise experience ,although with poor and limited entertainment it had an old feel to it,however we booked the Canada and New England because of the itinerary lots of ports we hadn't visited looked good on first viewing, if only it had met our expectations, we had a balcony cabin as per previous cruises, good balcony and cabin tight shower!! , The zero entertainment supplied ( as standard), wears you down the cruise became a chore after dinner,which was of very high quality but con't make up for poor/no entertainment.this and extremely expensive ship's excursions,that left you with a feeling of having been milked for cash ,for very little. our night's usually ended in the starlite lounge.in search of some nightlife.The entire cruise had a really old feel, yes it had a large quota of 60+ passengers with disabilities,I,am 55 and disabled I walk using a stick but I'm not ready for horlick's and bed ,after dinner every night,The misery was completed by booking Princess own disembarkation package this supplies transport at disembarkation consisting of a coach from Quebec port to Montreal airport,which is booked prior to embarkation,months before, the coach journey took 3 hours,for which we were pre warned the fact that wwe wer taken to the airport 10 hours before our flight is damndable ,considering we were moved off the ship at 11.00 am to start our disembarkation, to get to Montreal airport for our 11.40 pm flight (10 hours in Montreal departures)come back new, I certainly didn't after that! Read Less
Sail Date July 2019
Main attraction was an opportunity to visit ports on eastern shore of Canada and the United States. I chose Princess because my previous cruise experience was very good. This cruise is much different than expected. Upon landing in Fort ... Read More
Main attraction was an opportunity to visit ports on eastern shore of Canada and the United States. I chose Princess because my previous cruise experience was very good. This cruise is much different than expected. Upon landing in Fort Lauderdale Princess personnel provided little assistance other than yelling, herding, and selling transfer vouchers. The voucher for transportation between airport and pier required additional wait till me of more than forty minutes, another stop in the airport and holding any carry on luggage upon your lap due to the fact that metal rods were installed along the upper shelf to prevent anyone from using them. Upon arrival to the ship contradicting directions were provided passengers regarding what should be done with luggage. Crowding and screaming resumed throughout the boarding of the ship. No one assisted with direction to rooms, food, rest area, etc. As the trip continued the Captain made several long winded announcements that were misunderstood because he could not speak English well. On one occasion he announced "an investigation of a matter is underway." Many passengers were certain the crew was investigating. "MURDER!" The Cruise Director provided little introductory information regarding any port. No excursions were described. The threat that "you can miss the boat when your excursion is purchased directly. Princess also enjoyed price gouging, for example HOP ON HOP OFF in New York posted rate of $55 sold for $99. Exiting the ship became a hide and seek game at every port. No announcements were made to inform passengers at what level the gangway would be placed. Entertainment on this cruise was excellent, however the theatre is so small one must arrive at least thirty minutes early. The Princess has also implemented system in which a madallian Is given each passenger. The madallian are several colors depicting how many times you have been with Princess. Elite and Platnum levels were paraded by guests having a lower medallion status. The crew appeared unprepared for any medical emergency. A passenger who could not breathe required more than five minutes to receive medical assistance. His help appeared after the ship captain announced the need. The ship Doctor provided assistance two hours daily. Another passenger fell getting off the boat. He was not helped by any Princess staff. Upon his return to the ship after visited nag the hospital he found all of his belongings had been packed. He had to beg the doctor to return to the ship and his room. He was charged $250 for the packing and cleaning of his room. I share these stories due to the fact that more than fifteen percent of the passengers appeared to be ninety years old carrying canes, walkers, and wheelchairs.Elite and Platnum members will brag and boast of the wonderful time they enjoyed on this cruise. Good for them. I regret that I will be unable to reach this high social status. Read Less
Sail Date July 2019
We were a family of nine and we chose this cruise because it fit into everyone's schedule. Next time we will not leave from Ft. Lauderdale. More than half the guests were seniors which meant that there weren't many things for ... Read More
We were a family of nine and we chose this cruise because it fit into everyone's schedule. Next time we will not leave from Ft. Lauderdale. More than half the guests were seniors which meant that there weren't many things for children to do on board. The food was okay. I liked the food better on our first Royal Caribbean cruise. There weren't many dairy free dessert options. The staff, however, were pretty cool. I had a pretty nasty indecent with a sales associate in the Effy jewelry store on the ship and it wasn't addressed by management. Outside of that incident the staff on the Caribbean Princess were pretty good.The pizza spot, Slice, makes incredibly delicious pizza. The coffee shop/ice cream bar was good at delivering cones but it seemed like everyone assigned to the coffee bar was figuring it out. The ship seemed dated but clean. It was only my second cruise so perhaps all ships look dated. There was a sewage smell that we smelled often that was off putting nut I guess that is the price you pay on a ship. I probably won't cruise on Princess for a very long time because fo the racist incident I experienced and since there are other options but it was an experience. Read Less
Sail Date July 2019
I choose Princess Cruise line to try a different cruise line. The food was great. The crew members were great. Just make sure you lock your stuff up. My husband had his sun glasses stolen from the room. The maid re-hung ... Read More
I choose Princess Cruise line to try a different cruise line. The food was great. The crew members were great. Just make sure you lock your stuff up. My husband had his sun glasses stolen from the room. The maid re-hung the dirty towels. I was promised an upgrade and it was not honored. I coordinated and planned for over twenty people and didn’t even received a discount. All the band and music was great. The shows were great also. I enjoyed the excursions in Honduras and Belize. Lots to do in Mexico too. I wasn’t overall impressed . There was a black boy with our group that was profiled. The covers in the cabin were a little yuck We requested vegan and there were no vegan food other than salads and nuts. Lots of good value things to get while shopping. The bathrooms in public areas were clean . Read Less
Sail Date July 2019
It was very boring if you are not 60 years old and looking to relax in the middle of the sun on the boat. The best part of the whole cruise was stopping at one of the 3 ports, St. Thomas. The other two ports, Princess Cay and St. Maarten, ... Read More
It was very boring if you are not 60 years old and looking to relax in the middle of the sun on the boat. The best part of the whole cruise was stopping at one of the 3 ports, St. Thomas. The other two ports, Princess Cay and St. Maarten, were not great and i would have rather spent that time in St. Thomas. The food on the boat was decent. The drinks were very expensive and the wifi was INCREDIBLY expensive. My little sister has fun in the teen area but my youngest sister was often bored when not in the kids club. I was bored a lot on the boat. The staff was pleasant though and worked very hard. Our cabin steward was not the best but my moms cabin steward was a lot worse. The staff in the teens and kids area was pleasant and my siblings liked them. The cruise director is fun but the activities that he led were kind of boring if you’re younger. I enjoyed the Marriage Match game. Read Less
Sail Date June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
Sail Date June 2019
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a ... Read More
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a mess and the steward did not clean it. We are also nickel and dimes for everything We also had a prepaid dinner in the paid restaurant. We went to book in the steakhouse and was told they were all booked and we could eat in the seafood restaurant. I asked to speak to a manager and was told there wasn’t one and I didn’t have a choice Princess, I DO have a choice. There are many other cruise lines out there. If you think Princess will give you great service, think again. Chose Celebration The rooms are great. We had a mini suite Other passengers felt the same as us Read Less
Sail Date June 2019
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. ... Read More
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. The couch was a tired green with a few holes and the furniture on the balcony needed an upgrade. The food in the buffet was worse than Golden Corral and there was very little entertainment on the ship. The three sea days we were bored to tears and ended up watching movies in our room each night. I guess if you are 75 or older you might enjoy this cruise with nightly Bingo and knitting classes or playing cards on deck but my daughter and I were so disappointed because we had heard and seen videos from friends who have been on cruises and were told of all the deck parties and all the fun activities on the ships. We never saw any or maybe if we would have known that there was a LGBT convention we would have picked another cruise because there were tons of activities for them or if we had known that 90% of the passengers were over the age of 70, we would have picked another cruise. I wish I could say that the dining was at least good, but I can't. The table we had assigned to us for the whole cruise each night sat over one of the engines I guess, because the whole table and all of our chairs shook every night except one and that is because we were still docked in St. Thomas. There were several menu choices each night but the food was just ok. I had again heard stories about how wonderful the food is on a cruise and how you come back home with a few extra pounds and I can honestly say that I didn't. Our two wait staff that we had for the week were super nice though. I have to give them credit for that. Siti and Dadang were great. The service on deck and out by the pool area was not so great. If you wanted a drink while sun bathing you had to go and get it yourself because there was never anyone walking around asking if you wanted a drink. Also if you decided to grab a slice of pizza, which by the way was the best thing I ate all week and needless to say we ate sliced pizza every day, you could never find anyone to bring you a glass of water or iced tea. It would have been nice if they would have at least had some sort of beverage stations set up around the ship to get a drink without having to pay $10 for an alcoholic one. I believe half the trip I was dehydrated from lack of water. Oh and let me fore-warn you to NOT TAKE PART IN THE TEETH WHITENING in the LOTUS SPA. WHAT A RIP OFF. We got suckered into it because we were told upfront that the cost would be $129 each for teeth whitening that would last 2 to 3 years. Well, after the process was done, you then get told that for it to last 2 to 3 years you have to pay an additional $249. WOW. So the $129 that I just paid is only good for a few days! So I broke down and bought the additional packets that were $49 for 12 treatments, which I was told was only good for 1 week of whitening AND WHEN I GET MY CREDIT CARD PRINTOUT THE GUY TAKES IT UPON HIMSELF TO ADD A $39 TIP. WOW was all I could say. The only good part about the whole cruise was the ports we visited. That was what I was most looking forward to was seeing the beautiful blue waters and that did not disappoint. We enjoyed a nice bus tour of St. Thomas and we had a great time walking through all the shops and open markets of St. Maarten. I will say that come Saturday morning, the day we got back to Ft. Lauderdale, I was up at 5am and ready to get off the ship! At least if you carry your own luggage off, you can disembark at 7:30 instead of waiting until 8:30 or in some cases 9:30 depending on what floor you were on. If I ever decide to go on another cruise I will certainly do more homework of the ship and will probably chose Royal Caribbean for sure! Read Less
Sail Date April 2019
We liked the itinerary. Enjoyed going to the different islands. Food in the Anytime Dining was very good. Disappointed in the food selection at the Buffet. Bartenders need more training on how to make simple drinks ie: Pina ... Read More
We liked the itinerary. Enjoyed going to the different islands. Food in the Anytime Dining was very good. Disappointed in the food selection at the Buffet. Bartenders need more training on how to make simple drinks ie: Pina Colada's, Miami Vice drinks. We had a Mini Suite with a balcony on Dolphin Deck 9. The people in the decks above us were able to look from their balconies down to ours. Couldn't even go out eary in the morning or in the evening with your night gown, becauses of people in upper decks. Princess Line charges for all exercise classes. ie: Yoga, spin, etc. Other liners don't charge for these activities. Restrooms were very small. On most bathrooms, if there were more that 4 people, you were buming into each other. Probably won't ever go on a Princess Line again. Caribbean Princess needs to look at their problem areas. Medallion setup needs to be a little more "user friendly". Read Less
Sail Date March 2019
As two Ozzie’s who have cruised for years with Princess we decided on this destination as we had not covered the Caribbean area before. We chose Caribbean Princess primarily because of the date (early January )and it being a two week ... Read More
As two Ozzie’s who have cruised for years with Princess we decided on this destination as we had not covered the Caribbean area before. We chose Caribbean Princess primarily because of the date (early January )and it being a two week cruise rather than seven days. The ports were all fascinating. We had our own activities organised and didn’t do any ships tours as quite frankly we have always found them a rip off and beaches hold NO interest as we have the best in the world at home. It was, without a doubt the very worst cruise experience from start to finish we have ever had with this shipping line. It was a total fiasco trying to book this cruise. We had paid a future cruise deposit (on our previous cruise as we always do) but couldn’t use it as the cruise was just outside of the two years when it started. So we were told to wait for the deposit to be refunded and then book!!!!We were overseas when we made the booking and wanted to pay in full a week later when we returned home. When we arrived home Princess had cancelled our booking in full because the final amount had not been paid. No consultation with us.We then completed the passenger card three times and still Princess kept sending for details. For the first time our Dining was incorrect and our bedding arrangment was incorrect. Both were amended when we arrived on board. Embarkation was OK but the big deal Princess make of Priority boarding as a past passenger is a joke. We lined up with everyone else and had first time cruisers in front and behind us in the lines. Also the rest of Princess’s past passenger benefits are useless. So great, we get free internet minutes. WOW!!! We couldn’t claim them because being the first Medallion cruise we needed to purchase an internet package for the duration of the cruise to make the Medallion work!!! Have a look at the ridiculous list of NOTHING ZERO benefits!!!!!! Guys get it together and offer something even slightly substantial.You may as well offer a free party popper on disembarkation for all your benefits are worth. On disembarkation you can go to a lounge and have a free cup of coffee till you are called to leave WOW. Credits for pre paying a future cruise deposit, as stated above Princess don’t honour. The cabins are always consistently good on Princess and I have NEVER sailed with a poor room attendant. They are all top notch and we have never had a problem tipping attendants daily as they ALWAYS exceed expectations and really are the backbone of a good experience onboard. Food on this cruise was AWFUL in all Dining Rooms. The buffet was great though.... but why do you have to eat at the buffet to get a decent feed? And the service in Dining Rooms, there’s no words to describe how bad it was.Specialty Dining was AMAZING but why are you forced to pay to get any service??and decent food??? You’d imagine what you’d ordered in your mind in Dining Rooms and when it arrived it looked nothing like it. One night I ordered a pasta dish which when it arrived was covered in gravy!!!! The formal night food was shocking. Lobster tail arrived,that once out of the shell was one bite (half the size of my thumb) accompanied by a wedge of bbqd watermelon!!!! When the entire table asked for something else to eat as we were starving, the waiter said he needed to get permission from the head waiter and we’d have to wait. We all departed and went to the buffet. For two weeks ( 14 nights) our waiter asked for tea and coffee orders every night...... which remained the same for the entirety of the cruise, and EVERY night our orders were incorrect and had to be sent back. 10/10 though for the afternoon teas.They were delightful and really scrumptious and the service was fabulous. Activities were non existent. Games are not what I expected at all. Destination talks were the only interesting programs offered The destinations lived up to expectations and for the first time cruising with Princess I couldn’t wait to get off the ship. Cocktails before dinner each night were inconsistent at each bar. Some knew how to make them, others you had to talk them through it. We then settled on the only barman who had any idea. Movies weren’t great. Only one was acceptable. For the age of the cruisers choose appropriately. Science fiction is not what the average 70-90 year old watches. And NEVER being able to get a lounge around the pool ( not for even one hour on any day on a 14 day cruise) is ridiculous. At 6am all the Americans come up to the pool area, cover all the lounges with towels then go off and do their activities, go on shore and when they need their lounge it’s been there covered in towels for 12 hours so nobody else can use it!!!! Throw the towels boys and let ALL passengers enjoy the swimming pools and the lounges during the cruise. The medallion works well despite teething problems but this was to be expected. A great invention and was fabulous to be able to find your partner or kids on the ship at anytime The shows were of the usual Princess high standard. We thoroughly enjoyed every one but there were a lot of passengers who had sadly seen them all before In a nutshell Princess had penny pinched hugely on food on this cruise. The cooking was bad, mostly over cooked, the portions were tiny, NO SECONDS was astounding on a cruise ( have never come across this before and we’ve cruised on all lines. Princess have lost us. We were so annoyed we took all gratuities off our account TWICE and have still been charged them. Princess refuse to fix it although we put it in writing twice up until the last morning. We knew there was a credit card problem early in the cruise with my partners card onboard so he offered another card for his account. This could not be changed ,so I put in writing to reception that everything he spent could be put on my credit card and we’d sort it once back home. Even that could NOT be done. So when he went to disembark they sent him back to reception to fix his account. We stood in a queue then for 40 minutes!!!! where they said he would probably be charged twice and then Princess would have to refund one credit card and this could take up to a month!!!!! NO MORE PRINCESS you’ve lost us. Read Less
Sail Date January 2019
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon ... Read More
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon boarding the ship. Our stateroom door usually “recognized” our electronic Medallions upon our approach and unlocked the door for us. The ship was decorated for Christmas. Staterooms have extra large closets. The stateroom was fairly clean and relatively quiet. Our stateroom steward was accommodating, providing lighter bedding, extra pillows, robes and ice. Getting off and back on the ship at ports of call was fairly quick with the Medallion system, greatly reducing lines. Most staff in all the dining venues were friendly and helpful. Afternoon tea was done nicely and not to excess. Ship personnel decorated stateroom doors with a sign and balloons for special occasions such as birthdays and anniversaries. Final disembarkation went fairly well. Cons: Elevators are small, fill quickly, and skip decks if any other elevator is stopping there, leading to long waits, particularly for the disabled who have mobility aids such as walkers, scooters, wheelchairs. Buffets in the “World Marketplace” casual dining area on the aft Lido deck have been renovated to be somewhat island style, but the islands are crammed into too small of an area and not well separated, causing long lines and difficulty getting through. There is no requirement on this ship for passengers to exercise proper hand sanitation prior to entering the restaurant venues. Thus most guests skipped this step completely. The simple precaution of washing hands and using hand sanitizers might have prevented devastating illnesses from being spread by thousands of guests handling the same serving tongs and spoons. Tables in the buffet areas of the Lido deck are in short supply at meal times, especially near a window where most four person tables were often occupied by just one person or by guests playing cards. Frustrating. Finding a staff member to clean a table was often difficult, too, as was obtaining beverage service. Not all staff carried through with fulfilling requests. Staff was not evenly distributed in the Lido dining areas. The ship is not easy to navigate due to a split center restaurant & galley section that cannot be accessed, so guests must get to the middle elevators (the most popular ones) from other decks and then go up or down to detour around the inaccessible areas. This was a much bigger problem for guests with mobility problems than for those who could use the stairs, especially since most non-disabled guests avoided using the stairs, creating an even larger demand for elevators. Service carts take up so much space in the very narrow stateroom hallways during the daytime that wheelchairs and other mobility devices cannot get around them. All of the passengers had to wait an extra hour at the required muster drill held in SRO (standing room only) lounges because of a group of latecomers instead of just having the late guests wait an extra 30 minutes to attend the already scheduled latecomer muster. The drill itself was a loud and lame video featuring old actors from the 1970’s Loveboat television series that caused guests to either cover their ears or otherwise tune out. Afterward, of course, there was the usual battle for elevator space. The latter ongoing issue is especially frustrating for disabled guests who cannot get on the elevators due to faster passengers rushing ahead of them to fill the space. The stateroom televisions will not allow access to any other programming until the same tedious safety briefing video that is shown at the muster drill has been viewed again. Stateroom televisions are not interactive and do not show restaurant menus, ship schedules or the status of stateroom accounts. The electronic Medallion system has some advantages, but is not without down sides. With the new system, casino kiosks have been installed in several places around the ship, enabling gamblers to play electronic bingo, slot machines and other betting games at any time the main casino is open. During our 11 day cruise these kiosks were not popular with cruisers and were very rarely approached. For one thing, they are in busy public areas where everything the guest does is in full public view but the guest is simultaneously isolated from the “gambling community” and social but anonymous atmosphere of the main casino. For some unknown reason, the Medallion system also automatically displays the photos of nearby guests on large brightly lit panels outside of some elevators, creating a loss of privacy. Guests can also be tracked by their Medallion signals, giving a feeling of being stalked by Big Brother. For those who take advantage of the full Medallion app, tracking may be handy for those searching the ship for family members or stateroom mates, but the loss of privacy can be a price some might not want to pay. Guests are repeatedly told to wear their Medallions at all times, leading to feelings of being shackled. Many staterooms have only one electrical outlet and that is located at the desk, making it difficult to recharge electronic devices, phone batteries, mobility scooters, etc. Surge protected power strips that would provide multiple outlets are not allowed on this ship. The long stateroom closet has its own hallway, which greatly reduces the size of the stateroom and bathroom. Because the ship has few handicapped accessible rooms, those using mobility devices (which cannot be stored in the narrow deck corridors) are forced to store the device in places inside the stateroom that create a trip hazard and also block features such as the desk and refrigerator. Changing the size and location of the closet would eliminate the extra unusable interior hallway and potentially alleviate some of these problems. The stateroom shower was the tiniest we have encountered in 12 years of frequent cruising (6 cruises in 2018 alone) on several cruise lines. A guest cannot even bend over in the shower to reach their feet in that shower. Even worse, the shower head is fixed with no capability of being hand held, making it very challenging to thoroughly wash and rinse every body part. And the single knob temperature control does not work when the water is running, forcing the user to turn off the water for temperature alteration. The provided shampoo and shower gel are dispensed literally one tiny droplet at a time, making the user really work to get enough. Talk about chintzy. There are no grab bars near the toilet, which would be helpful on such a rocking ship or in high seas conditions. Some parts of the stateroom are apparently rarely cleaned, leading to thick amounts of dust on shelving and under furniture as well as doors, walls and door handles that really should be wiped down and sanitized between guests. Unfortunately, we have encountered this problem (and worse) on other Princess ships, as well. Stateroom twin beds are small, not that much bigger than a baby’s crib mattress, leading to problems for tall passengers who end up with their their feet dangling off the end of the bed. Air circulation in the staterooms is poor, leading to high humidity and damp bedding that makes sleeping difficult. The Caribbean Princess is definitely feeling its age, especially in regard to the inefficient design of the staterooms and inner deck access. The open slatted metal gangways were also difficult to manage for those using walkers, wheelchairs and mobility scooters. The absolute worst aspect of this cruise was the food. We and many other guests studied the generally unappealing daily menus that were posted outside the main dining rooms. In our attempts to find good food, we tried every dining venue on the ship, including the main dining rooms, buffets, casual spots such as the pizzeria and burger/hot dog grill, as well as the specialty restaurants, and they all came up wanting. Mediocre meals and selections were the norm, with very few items one might call good. Dried out meats were covered with spicy sauces. Fruits and vegetables, in particular, were generally bad. Moldy fruits were sometimes found on the buffets and old sprouted potatoes with actual LEAVES emerging from them were baked as is and added to main dining room meals. Entrees and side dishes that had clearly been prepared several days before and then reheated were served in a couple of the very unpopular specialty for-fee restaurants. (“Planks” was especially bad.) Entertainment on the 11 day cruise had a few bright moments but they were greatly outweighed by mediocrity to non-existence. Most passengers resorted to playing private games of cards or reading because there was nothing better to do, although finding a lounge that wasn’t hosting an art auction, staff meeting, trivia contest or spa “seminar” was often a challenge. In addition, the few empty lounges usually blasted guests with perpetual loops of bad Christmas music or, in one case (the Skywalker Lounge,) shook so badly when the ship was moving that guests literally became nauseated. After not being able to shower adequately in their staterooms, most guests avoided getting into the pools and hot tubs with other semi-clean people. Outside of pricey options such as gambling, spa treatments, art auctions and shopping, the main daytime entertainment consisted of occasional trivia contests, art/craft or music “classes” limited to just a few participants, older movies shown outdoors in the hot sun for a few dozen loungers near the pool, and watching the news or a few old television programs in the stateroom. Evenings sometimes included an outdoor movie, a few musicians at various crowded bars and an occasional production show of singers and dancers at the inadequately sized main theater. (Most shows were SRO for those who didn’t arrive very early.) Independent entertainers got onboard the ship a couple of times, but their entertainment value was highly variable, with some audience members leaving after only a few minutes. And a few scheduled entertainment events were canceled due to the ship shaking too much. One event of interest (Voyage to the Stars Planetarium) could only be accessed by signing up during a single 15 minute window early in the morning several days beforehand. Why something so popular would only be offered once to a small percentage of guests was never explained. The Caribbean Princess has some major engine problems that even in calm seas caused a great deal of shaking and noise, reduced the ship’s speed, and created thick black smoke billowing from the stacks. Sleeping at night (under clammy sheets) through the noise and frequent jolts was very difficult and many guests complained about it. One port of call was cancelled when we arrived due to ocean swells we could not see and that clearly did not prevent other cruise ships nearby from tendering at that port. Another port of call was reduced to less than an hour’s stay and was restricted to visiting a vendor tent on the adjacent industrial pier. The cancellations of port calls and entertainment were disappointing, to say the least. Internet service onboard the ship was so bad that many people waited in line for half an hour or more to complain about it and get a refund. Connection with the “special features” of the Medallion app was especially confusing and never did work for us and others, so after a couple of days we simply gave up trying in order to save our sanity. At the Panama Canal, which was the main reason many guests had booked this cruise, instead of cruising Gatun Lake as is traditional, after exiting the initial locks the ship merely turned around and anchored in place next to the locks to await permission to go through the locks again in late afternoon, giving guests nothing new to see and wasting much of the day for those onboard. And after going through the locks again those same guests were not allowed to get off the ship as scheduled at the port of Cristobol (where the guests who had been on excursions all met up with the ship) until less than an hour remained before the ship’s scheduled departure time. The excuse given was that the captain was afraid the excursion guests would not board the ship in a timely manner to depart on time, which they actually did with about an hour to spare. We believe the captain eventually allowed the non-excursion guests to leave the ship for that short while because otherwise the cruise line would have been obligated to refund the Cristobol port fees for many of the guests. Regardless, by the time the initial decision was reversed, many guests had gotten ready for bed and didn’t want to bother to re-dress just to spend such a brief time in a vendor’s tent. Talk about frustrating. At most extremely hot ports of call the ship staff didn’t set up cold drink stations near the gangways for returning guests even though they were very much needed. On the deck of the ship an elderly woman even fainted from the heat but ship’s medics would not allow her to be carried or walk to an air conditioned indoor area less than 5 feet away, but instead brought her a chair to sit in on the hot deck and had her husband fan her with a paper. This made zero sense to us. Summary: For the record, we are very experienced cruisers who went on 6 cruises in 2018 alone. Over the past 12 years we have cruised many times on each of 4 different popular cruise lines but we have no financial or other connection with any of them. Our reviews are as objective and fair minded as we can make them. While there were several significant positive aspects of this particular cruise, the overall deficits were serious enough that, despite our high loyalty status level, we will never book another Princess cruise again. Instead of “coming back new,” we came back stressed, disappointed, and so ill that a week later we were forced to cancel our long awaited holiday travel plans to be with family. Read Less
Sail Date December 2018
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows ... Read More
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows in the theater were excellent The negatives. The piazza is too small for any entertainment as are someof the bars around. The sky walker bar at the back of the ship was not used at all. Who wants to go for a disco at 11 pm? The entertainment was not well organised some activities overlappedwhen one finished another had already started.There was not a lotof the usual daily activities salsa,line dancing, Apart from the pool deckthe only activity was to sit around in a bar and drink. They should take some direction from The Royal activities. The coffee card is now only useful for 14 day cruises,Unless you want both of you drinking cappuccinos every dayfor 7 days its not worth it at $35.They do need a 7 day version. The ports were ok with Trinidad added but princess needs to revamp their itinerary as it is now very repetitive. The Crown grill was very poor, steaks were tough and together with the baked potato was cold.Sent it all backbut had to wait to get the replacement and by this time we weren'thungry. Sabotinis has a new menu but who wants to pay 29 for pasta? Plus most of the items on the menu my wife does not like. Should convert it to a french bistro or a Japanese restaurant. This ship is too small for 3000 pax and 14 days is too long. Movies under the stars in the afternoon in the heat a no goat least put on a movie either in the theatre or the vista lounge at the sametime. Back to the Royal. Read Less
Sail Date November 2018
My husband and I are in our early and mid thirties and we travel often, however this was our first and probably our last cruise for a very long time. We chose this cruise based on the ports of call which were fabulous with the exception ... Read More
My husband and I are in our early and mid thirties and we travel often, however this was our first and probably our last cruise for a very long time. We chose this cruise based on the ports of call which were fabulous with the exception being Trinidad. Entertainment: The average age on this cruise was around 80 years old and we found the entertainment was geared towards this age group. The majority of the nightly entertainment was around sing alongs and karaoke. We saw a couple of their shows and they were ok but nothing amazing. It would have been nice to have a variety of entertainment options for all age groups, and no we are not into partying or anything like that (we are not the carnival type). It just would have been nice to have something to go to after 9pm that was no sing along. The ship was pretty much dead after 10:30/11pm. The day time activities were also lacking, one day there was a paper plane flying contest and a watercolor contest. I am an artist and was pretty excited for the watercolor contest, however there were only 6 easles and far too many people wanting to join in. The staff also wouldn’t let you mix colors or anything like that so I opted out. We tried to sign up for steel drum lessons but couldn’t get tickets (they only offer sign up on one day at the beginning of the cruise). The other craft activities could only accommodate 24 people and we were 30th in line so no luck there either. It would have been nice to see some language classes or even a towel folding class. SONETHING would have been better that nothing. Bathrooms: there are not enough bathrooms around the pool deck or even around the ship for that matter. On the pool deck there was always a line in the ladies room, and usually one toilet was out of service. Inside the ship there was usually a line for the ladies room in the evenings. It was frustrating. There was also a sewage smell in the middle elevators and on some floors. I’m a nurse and am use to this smell and it was even too much for me to handle at times. Pools: pools were fine, but were crowded on sea days. Food: the food in the dining room was usually ok, but we had 4 meals out of 14 that were not good at all. I ordered fish one evening and it was hard and I couldn’t cut it. I guess I had higher expectations. The buffet was hugely disappointing and lacked variety. The food was often hard as a rock and you couldn’t eat it. There also was not much to choose from. I was hoping for a made to order crepe station at breakfast but there wasn’t any. There were no made to order stations that you would normally see at a buffet. The exception being at steamers for lunch but they ran out of food by 12:30. Planks was not great and even though it is only a $12 cover charge out meal by the end cost $50 usd with a gratuity. Crown Grill was really good, we ate there twice. It seems like the food that is an up charge is much better than what is offered in the dining room and buffet. Drinks: we had the soda and more drink package and I’m happy we went with that option as there wasn’t much to drink that was “free” otherwise. The coffee bar at cones and the international cafe were decent depending on who your server was. Sometimes it was terrible. Room: we had a balcony which was nice. No real complaints here as it was what we had expected. Staff: were amazing and they work really hard to make sure you have everything you need. Excursions: we booked two excursions with Princess and after our one excursion we just didn’t bother going on the second one. I would never book an excursion with the ship again, the value isn’t there. Also be aware of all day excursions that offer a lunch as some passengers were shocked when they were brought back to the ship to at lunch that was supposed to be included. Overall: I’m not sure if cruising is for us after this experience, but we are happy we were able to see the islands. We usually travel to resorts or on our own. We have travelled to Secrets, Couples, Excellence, and Sandals resorts. I would not recommend this cruise to anyone under 75! If we do go on a cruise again we will not go with Princess. Read Less
Sail Date November 2018
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at ... Read More
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at the Crown Grill but obviously we had to pay a supplement. The food and service in the Island Restaurant was again mixed, on some evenings the service was incredibly slow. American passengers that we spoke to at meal times, who were seasoned Princess cruisers, even commented on how the food had deteriorated considerably. If this ship has had a recent makeover then I would have thought that the interior would have been given a more contemporary feel. There is so much dark wood on board it makes you feel as though you’re in an old fashioned pub! I also didn’t think that the ship had that “newly decorated “ feel to it and it was so old fashioned. We booked a suite for extra comfort and space but there was a considerable amount of vibration throughout the cabin. Whenever we were docking the whole cabin, including cupboards and wardrobes, vibrated loudly. There was zero chance of a lie in as we docked around 7am nearly every day. Some passengers commented that the ship was due to go in for engine repairs due the the excessive vibration. Although the entertainers are obviously very talented their repertoire was so repetitive. We tended to visit the Wheel House Bar to meet up with friends and you could predict the selection of songs. Exactly the same could be said for the Skywalker club. Not sure what qualifications are required for a cruise DJ but I would’ve expected that knowledge of a wide variety of types of music and songs would be of particular importance but it was dreadful. They had a “British Invasion” hour one evening and the DJ had no idea who Queen or E.L.O were! She played the same songs every evening! It became a standing joke between us as to when she would play the B52’s, Billy Idol or the Cha Cha Slide again! She didn’t engage at all with her audience and knew how to clear a dance floor! On a more positive note, most of the staff worked really hard and were very obliging and helpful. The island stops were excellent with some beautiful scenery although we saved a lot of money arranging our own tours once ashore. There are lots of drivers touting for business and they are mostly run by big companies but lots cheaper than those offered onboard. Sadly overall we were disappointed in our holiday and left the ship feeling quite low and glad to be going home. Normally on exiting a cruise we are desperate to book our next one, think we’ll have a break for a while and hope it hasn’t put us off too much. Read Less
Sail Date October 2018
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none ... Read More
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none of us requested more even though we were still hungry. The waiter and helper were wonderful! Always attentive to our slightest need. The salt and lime glow scrub in Spa was lovely. The trouble began on departure day. Our room would not get cool. We asked housekeeping to fix it but our cabin steward said he needed to call maintenance/engineering to fix it so we went to dinner. Back to cabin after dinner and still hot in cabin. We waited about an hour at least for someone to come fix it and then I called the desk to ask when someone would be here to fix it. I was told the request had been closed out; that someone had fixed it. I told her that it was not working. Then our cabin steward contacted his supervisor and someone came to work on it. STILL HOT IN OUR CABIN! Finally I went to the main desk and started crying because they had not fixed the AC and sweat was pouring off my husband’s face as he sat and tried to read a book. Finally, someone from the front desk brought us a fan. (WHILE AT FRONT DESK THERE WAS another person complaining about their hot cabin at the same time I was!) I was told someone would fix it the next day BUT IT WAS HOT FOR 5 DAYS.!!!!!!! At least we had a fan. Now I asked for some compensation for having a cabin with no AC but the manager at the desk treated me like a total liar!!!!!She acted like since I did not complain daily, that the problem was fixed. THIS IS AREALLY CRAPPY WAY to treat a paying customer. Even tho we are now at the Platinum level, I never want to sail Princess again. Holland America and RC here we come! Read Less
Sail Date October 2018
This ship caters to elders. If your looking for variety of options from activities, entertainment, shopping, dining DO NOT choose this ship. Store hours were short. Everything expect the casino and a couple bars closed by 10 pm. I found ... Read More
This ship caters to elders. If your looking for variety of options from activities, entertainment, shopping, dining DO NOT choose this ship. Store hours were short. Everything expect the casino and a couple bars closed by 10 pm. I found information was misleading or lacking for a couple excursions so once paid and on them it wasn't what a person thought. It'll be a headache to fight for a refund so lesson learnt. This was my honeymoon and we did make the best out of our days and really did enjoy most of the ports. We found the ship though in the evenings and sea days boring. Unless you showed up a hour early for entertainment don't count on getting a seat. One theater and it filled fast. Many many rude passengers which isn't the cruise lines fault however elders have great ability to lack feelings and thoughtfulness of others and the average age had to of been min 65. This was Not like any experiences I've had on other ships. The boarding was fast, prompt which was nice. There was little waiting. My husband and I wouldn't choose this ship again unless your a elder. This Cruise line/ship Wasn't for us at all. It was stated the ship had been renovated but still alot of older touches to it but clean. Staff work hard and non stop. Our balcony was awesome. I wouldn't cruise without one. Really do research when booking your next cruise. Read Less
Sail Date September 2018
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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