1 Helpful Vote
Sail Date: January 2018
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. ... Read More
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. Embarkation was very swift and smooth. Once check in was complete there was only a matter of 10 minutes or so waiting time before boarding. Access to our cabin was delayed a short while but this allowed time to go to the Windjammer to sample our first dining experience. One does have to allow for the fact pretty much everyone converges on this dining area on embarkation so we were expecting it to be busy but nonetheless found a table fairly swiftly. We were however disappointed by the range of food available. The salad in particular only really offered your very basic core ingredients (lettuce, tomato cucumber etc) and the bread seemed to be the leftovers from the last cruise - quite stale. About half way into our dining experience we got chatting to some fellow cruisers only to be met by a very loud check 123 and very loud music over the PA system. Not sure if it was simply patched through to the wrong area but it was very annoying for those trying to have a conversation. This was the 1st experience of dining on the ship and sadly it didn't get much better for the rest of the cruise. The group package we were on pretty much kept us to the main dining room. Our allocation was the early dining at 17:30 which seemed extraordinarily early! Service was ok there. We had specific dietary requirements for my wife which caused a little confusion to start with. We had informed RCCL of this several months beforehand and responding email had advised us to check in with the Restaurant Manager on the 1st day. Initially this guy was nowhere to be found and it took a fair amount of time to work with our waitress to get this sorted. Once it had been I have to say the Chef and staff worked very well to accommodate our needs. Overall the quality of the food in the main restaurant was ok but nothing special. our biggest gripe with the other areas and the most disappointing aspect of the whole cruise was the lack of food options later on in the evening. Such an early sitting means inevitably you are pretty peckish after early evening activities and a need to top up with some hot snacks. This has never been an issue on the previous 3 cruise lines we have been on but RCCL fell way way below our expectations with all dining areas closing after 21:00!! Incredibly the only options are cold sandwiches or rather unsightly looking pizza in the Pavillion Cafe or very limited room service at for a very high service charge (plus delivery and tax!) You can imagine the queues late at night at the Pavillion with this being pretty much the remaining option for any kind of complimentary food. To make matters worse you have to queue once for the food and again for drinks in this venue not helped by the fact there is only 1-2 very slow members of staff at each station non of which appear to have any charisma which brings me swiftly onto our next disappointment. The service in general is there if you ask for it but I have to say there is no real feeling of cruise staff actually wanting to make an effort to provide a service and be friendly in the process. - Quite surprising considering it's a ship full of Americans who thrive on over-enthusiastic customer service in almost any environment. Hardly any of the dining staff appeared to have a smile. The Pavillion Cafe staff in particular seemed generally miserable. We do wonder though if this is simply down to failure in training from RCCL rather than the personal character of the staff. The exception in all this was the amazing "washy washy" guy as you enter the Windjammer. He somehow managed to turn the most mundane job of ensuring you clean hands before entering into a party atmosphere! always smiling, always dancing this guy was awesome and should be promoted up to the ship's entertainment staff. We also noticed a lack of presence of senior officers and staff. We must have seen the Captain once and I can't recall seeing any other officers which is highly unusual. The Ship's main entertainment Director also seemed very allusive. Something else we are just not used to. We only saw him being the MC for the major shows and that was about it. No announcements, no getting involved with demonstrations and chats - nothing. Our last comment on staff finally comes to the main guest service desk who were quite simply arrogant and rude. Twice they gave us incorrect information and all the time were simply miserable. Finally our last gripe comes to the organisation the excursions. Overall the choice of excursions is second to none. There is something for everyone on this cruise be it lazy days on the beach, action adventure, exploration or historical visits. There are also in our opinion very reasonably priced. We were glad we waited to book on the ship rather than pre booking and took advantage of a flash sale following a presentation on the second day and all tours seemed to be available on a full ship which was great! Sadly the organisation when you disembark leaves little to be desired. for some bizarre reason multiple tours are allocated the same tour sticker and number meaning anyone trying follow people in your party gets very confusing. The second day of excursions got even more confusing as there was no allocation of stickers and no meeting in the Theatre meaning you had to fend for yourselves ashore to find the right tour. Disembarkation times were incorrect (cue the confusion at the miserable guest services) meaning a lot of confused passengers at the gangway. Overall I think in general this is not the cruise line for us. We're glad to have had the experience of trying out RCCL but it's not one we would choose in future. Read Less
2 Helpful Votes
Sail Date: January 2018
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. ... Read More
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. The carpet was patched in many areas. Two days in a row, we found pieces of bow tie pasta on the windjammer floor at breakfast time. Out of 40 cruises, I’d rank this one in the bottom 3.......really sad because we are very loyal to Royal. The photo department did an amazing job. The kiosks for ordering pics is great, less time searching for your specific photos. The Diamond Lounge hostess was so sweet. Lastly, and sadly, we witnessed some very rude staff, which has NEVER happened on Royal before. One incident was over bottled water with a lady who had purchased the premium drink package......she wanted two bottles after exercising and they only wanted to give her one at a time..........what a shame! Read Less
2 Helpful Votes
Sail Date: January 2018
This cruise is the perfect complement to the 9 night cruise which does Aruba, Bonaire, and Curacao. Book them back to back and you have 14 nights and 15 days of great times. The cruise ship is out of Miami Florida. We booked a Jr Suite, ... Read More
This cruise is the perfect complement to the 9 night cruise which does Aruba, Bonaire, and Curacao. Book them back to back and you have 14 nights and 15 days of great times. The cruise ship is out of Miami Florida. We booked a Jr Suite, it was the first time on any Royal Ship, we were in a suite. IT WAS INCREDIBLE. The room was very spacious, the balcony was big enough to do whatever you would like to do and relax. The walk in closet is oversized and clean. Our Stateroom attendant (Moose) was so great. Talk about taking care of his guests, Moose was flat out a perfect host. The Jr Suite was meticulous and clean from top to bottom. All kinds of room to store clothing. The only minus was the amount of slate RCL uses for mattresses. I am thinking only 2 inches slate with about 1/2 inch of foam which tempered the great room. Aside from that negative, the positive was how RCL keeps its cleaning staff so happy is a wonder. Moose was exceptional at what he did. This was our 11th cruise on RCL and I cannot remember any crew member better at keeping a room spotless. We did not do any excursions. We actually wanted to spend as much time as possible on the ship. The Navigator is a bit older, but it is still a awesome ship. We were just on this ship a few weeks ago for the 9 night itinerary. There were a few changes - some positive and some negative so hopefully Royal will look at this feedback and attempt to tweak things for the better. The Dining Room experience changed a bit. Royal was implementing some changes in there. We experienced those changes on Oasis of the Seas. The result was it took an 1 1/2 hours just to get dinner delivered. I spoke with our waiter, assistant head waiter, and head of the dining facilities as well as the senior manager of the dining facility. In every case, our concerns were heard. I saw the same thing on OASIS, it should not take over 1.5 hours to get an appetizer and dinner to the table. To their credit, on the last night, we were able to have a complete meal in an 1.5 hour. The concern is just two weeks ago there was never a time problem getting dinner once ordered within an hour. I would suggest someone at RCL's head office who is the MBA working on squeezing a few more sheckles out of the dinning experience, to take a hard look at the supposed operational efficiency they believe they are achieving . Perhaps getting out of the ivory tower and spending some time in the dining hall observing and asking questions may allow one to see there maybe other ways to achieve "cost efficiency". We saw the same problem on OASIS and now the problem may infect Navigator. Everyone on Navigator tried their best to correct the issue, I was quite impressed with the effort. But these get professionals do follow orders and sometimes those orders are not so good. Entertainment and Activities: Was very good. The ice entertainers were very very good, as were all the headliner acts. The cruise director staff had a bit of a shake up from two weeks ago. It appears that an existing member of the cruise staff was elevated to "Activities Manager". This new manager will do exceeding well in this new capacity, the activities on the shorter cruise were better than the 9 night cruise we were just on January 5, 2018. The Cruise Director (Cuddy) and his entire staff are really good at what they do. It was if they were family members making sure we were going to have a great time. From all the games, trivia, and sports activities they put on, really great fun. These are really good people too which makes it that much better. Service: For the most part 99.5%, the wait staff, hotel staff and bar staff are outstanding. They are so good and want to make the experience so great. However, Royal may want to re-examine their "top tier event" strategy. As a Crown and Anchor member, we have traditionally been invited to one top tier event that lasts about 45 minutes. It typically has some type of special entertainment, some what of a limited open bar for the duration and recognition for a few of the Pinnacle Members. Well, just like the welcome aboard party, the top tier event was nothing more than a big marketing speech with the highlight being a 5 minute dance by two of the entertainers along with cheap sparking wine for about 10 minutes. We were told how much we were valued by the Captain, he spoke for about 6 minutes and as soon as he stopped speaking the booze was shut off. Then we were told to hurry up and get out because the lounge was going to be used for a private function. Two weeks earlier (with a different Captain), the Top Tier event on this shop was held in Studio B with a specially choreographed ice show and the open bar lasted a solid 40 minutes. Quite frankly, the way we were treated was Embarrassing. If Royal Caribbean International wants to keep its "top tier" cruisers happy, making them feel cheap isn't the way to go. Sadly, this was the worst "top tier event" we have ever attended. Aside from the experience above and the slate top mattress, Navigator and its crew will make sure you have a great vacation. Read Less
2 Helpful Votes
Sail Date: January 2018
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. ... Read More
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. The cabin was well arranged and kept clean and comfortable during the cruise. We especially enjoyed the decorative towel animals the housekeeper kept putting in the stateroom. The food was excellent in the two dining rooms we used (Sapphire deck 5 and Windjammer deck 11). We ate our breakfast and lunch in the windjammer as they had a larger selection. The entertainment and activities were not in our interests. We are not drinkers/partiers. The service was excellent. Everyone we asked questions of answered us or referred us to someone who was more knowledgeable. When we needed something for the cabin, it was brought promptly. We probably wouldn't go again as there was nothing we enjoyed doing on board except watching movies and drinking coffee. We are not jewelry wearers and most clothing was too fancy to wear to places we visit at home. Read Less
1 Helpful Vote
Sail Date: January 2018
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved ... Read More
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved it and wished to go back with the family. This time, about 7 years later, was with my 2 small children, my parents, my brother, his wife and 3 children. Amazing experience overall. Loved it. Wish I had brought walkie-talkies to communicate. BOARDING We came from Fort Lauderdale on I-95, so we followed Google until we took exit 2D to I-395. This was key as Google told us to go through another way. We simply followed the signs for Port Miami through the Tunnel and got there easily. Once we arrived at the terminal, our bags were immediately taken by the terminal staff. Next we made our way through customs and checked into the ship. Even though my dad forgot his SeaPass print out, we were in the ship within 25 minutes of arriving. Which was very speedy in my opinion. CABIN The cabin was small, but they made great use of the space. I got the most inexpensive interior cabin, so I expected it to be small, however, we slept on the king size bed and my kids were each on their own bunk above the main bed. They loved it and so did we. FOOD Great food, both at the Windjammer and at the Main Dining Room. There was absolutely no need for the specialty restaurants, in my opinion. Vegetarian options for my wife, very actually very delicious as well. ENTERTAINMENT - SPORTS ACTIVITIES Very, very fun. Participated in 2 soccer tournaments and a ping pong tournament with my dad. Lots of fun and medals were awarded. It was competitive, but not rough or professional. Also played basketball with him and a fellow cruise goer on the first night. Rock climbing was fun for my wife and I, and FlowRider was very fun as well. ENTERTAINMENT - CHILDRENS' ACTIVITIES Not great on this ship for us. The arcade was high priced and over in the blink of an eye. Also, we don't really like leaving our kids with anyone, especially someone we do not know. I do wish there were more family oriented activities for families with small children. I know the Liberty of the Seas has H2O Zones, but this one does not, which was a bummer. ENTERTAINMENT - SHOWS Didn't really go to too many shows. Ice skating show on the first night, and a "Minute to Win it" like show. Both were good. Went to to other 'talks' or giveaways, which turn out to be sales pitches. Waste of time. STAFF Outstanding in every way. Friendly, courteous, and genuinely want to make you happier while on the cruise. Some fellow cruise-goers were rude, especially with the staff, the kind of people that have never had a service job. Unfortunately, these people also have to be served. Yet the staff still does their best to give you a memorable experience. SPA The SPA hot stone massage was phenomenal. My dad had knots on his back and had pain and difficulty moving his neck. During the massage was quite painful, but after, he felt like a new man. He enjoyed the cruise with a new way. It was a bit pricey, at $208 + service fee for 75 minutes, but it was worth every penny seeing my dad enjoy the rest of the cruise. EXCURSIONS Cozumel was a let down from last time, partially because of the weather. It was cloudy and very windy. So much so that many excursions were cancelled because of the wind. This time we didn't go on the Cruise excursion, but decided to have a tour guide take us to different places. For 11 people, it was definitely less expensive, but also was not that great. The taxis were cutthroat. It went from $200 for a taxi for 4 hours, to $120 and they tell you to keep it quiet so you think you're getting a good deal. It's best to go directly to the taxi instead of the guys standing trying to sell you the service as they simply refer you to the taxi and get a commission. The places there weren't great. We saw the ruins, which was an OK experience. The tequila place was also just OK. Everybody is trying to sell you something and you can always cut the price by at least half. Less of an experience, and more of a everyone trying to make a buck. I guess it is what it is. Costa Maya was much different. The prices were great, the experience was great. We simply went to the public beach by the ferry ride ($3/person) and then just reserved a bed literally on the shore. We ordered (virgin) drinks and just relaxed in the sun, went in the beach, and my mom got a massage. The massage was very sub-par, but what do you expect for a $20/hour massage? It was very nice, and we were back on the ship for lunch. DISEMBARKATION Had a small issue with having towels left from the day before which we were charged $25/towel for. There looked to be a problem in the system, but at the end the towels were returned and the charges taken off. The bags were taken the night before at 11 PM and we left the room shortly before 8 AM. We had breakfast, had a small family worship in the chapel, and off we went to our area to leave the ship. From the time we were called to the terminal were about 20 minutes or less. So baggage claim, customs, and walking were less than 20 minutes. Super impressive. Very organized. OVERALL Overall, we loved the experience, and were already planning our next cruise. It will most likely be on the Freedom or Oasis as they offer more children-oriented things. Read Less
Sail Date: January 2018
Had a great cruise, we flew in fromCincinnati day of cruise with a obligatory stop in Atlanta without issues. Embarkation was fast and easy, was eating lunch at Windjammer by 12:00. I have read lots of bad reviews about selection and ... Read More
Had a great cruise, we flew in fromCincinnati day of cruise with a obligatory stop in Atlanta without issues. Embarkation was fast and easy, was eating lunch at Windjammer by 12:00. I have read lots of bad reviews about selection and quality of food. We found the food to be very good throughout the nine day voyage with relly good selection. Our room the large panaramic view was best stateroom we ever had, yes better than a balcony. The extra space and awesome view was well worth the price. We bought the ultimate dining package on Black Friday for 30% off so we ate at chops 4 times and Giovanis 3 times and Isumi (sp) All food and service was excellent. We do this again well worth the money, we found the MDR on past cruises to have very slow service and bland food. The dining package also included lunch so on sea days so we ate at Sabors and Johnny rockets again great food and great service. The entertainment was also very good, the singers never missed a note they are some of the best singers at sea. The ice show was very good and so was the top tier show with the skaters The headliners were very good. there was a juggler from AGT who was very good,sorry I dont remember his name. There was an Illussionist (sp) people seemed to enjoy it, me not so much. The Diamond Lounge was very nice especially when they opened up the Cosmo club for the overflow.The first night they had football there. Curucoa WE did the feed the sharks and turtles trough royal caribbean it was at times unorganized but very exciting being so close to sharks. I t also had a dolphin show that had tricks you would see at Sea World. Aruba We did the Jolly Roger Pirates on our own. Great trip took a10.00 taxi ride to dock checked in had great time.The snorkeling was great saw lots of fish and a shipwreck.WE also did the rope swing and lots of pina colodas. Bonaire WE did the snorkel excurionsion to Coco beach booked through RC Was not a great trip we took a bus to the beach got snorkeling equipment and our chair.To get to snorkle you had tocross over slippery rocks, not fun.There wasnt much to see, water was kinda of choppy. Labbaddee WE rented a jet ski lots of fun. Overall great cruise only bad time was the Bonaire excursion. We did self disembarkment without issue. Read Less
Sail Date: January 2018
We chose this cruise because of the itinerary and the length (9 nights). We are retired and love to cruise and wish Royal Caribbean did more longer cruisers (we sometimes do back to back on DIFFERENT ships). We do not like to stay on the ... Read More
We chose this cruise because of the itinerary and the length (9 nights). We are retired and love to cruise and wish Royal Caribbean did more longer cruisers (we sometimes do back to back on DIFFERENT ships). We do not like to stay on the same ship for back to back cruises because the entertainment is one of our favorite activities and it is repeated. I will admit that the Ice Show was so good on the Navigator that I saw it three times! My husband did not - went to the casino instead. We love the ABC islands (Aruba, Bonaire and Curacao). Snorkeling is our favorite activity off of the ship and Bonaire cannot be beat. We usually book the Seacow Double Dip day excursion through the ship but Royal Caribbean has an age limit of 75 for snorkeling so we cannot book through them next time. Highly recommend the Seacow - you are in groups of 10 people at a time and they are very professional and also lots of fun. The Navigator is an older ship but we love the size and especially the swimming pool in the Solarium. Plus the hot tubs are hotter than on some of the newer ships. The staff were very friendly and the food was fantastic. We always eat in the main dining room at night and usually ate there for lunch. Highly recommend this cruise! Read Less
Sail Date: January 2018
We chose this cruise for the chance to visit the ABC Islands without having to fly to Puerto Rico. We'd love to visit Puerto Rico for a week sometime, but flights from our location are quite expensive and there are few direct flights. ... Read More
We chose this cruise for the chance to visit the ABC Islands without having to fly to Puerto Rico. We'd love to visit Puerto Rico for a week sometime, but flights from our location are quite expensive and there are few direct flights. Florida departures are much easier. We flew down a couple of days early to do some shopping at Dolphin Mall and to visit the Keys. We had a nice time in Miami and used Air Miles to stay at Homewood Suites (breakfast and dinner included through the week). Embarkation was ok. We were process quickly enough and were on board before noon. Rooms were available by 1:30pm. The ship is lovely in its common areas but definitely showed some wear and tear in our balcony cabin. There were black mold spots in our shower, there were stains on our couch, and I'm still recovering from our mattress. It needs to be replaced immediately. There are lots of choices for breakfast in the Windjammer. We most had oatmeal, fruit, and hard boiled eggs. But there is something for everyone. There are all of the usual choices for lunches. Royal Caribbean switched us to the late dinner without our knowledge just as we boarded. So it would have been nice to have some more choices for a little snack in the Windjammer at 4pm - chicken wings, veggies and dip, mozzarella sticks, sushi, etc. Instead, it was hamburgers, hotdogs, pizza, and fries. Dinners in the main dining room ranged from good to excellent. We saw a couple of the shows and they were good. Poolside entertainment was not so good. It would be nice to have some variety. It's also too loud poolside. They should also do much, much more with the poolside television. With a couple of exceptions (a couple of movies and the football playoffs), they kept replaying the same video of stunts and accidents for nine days straight. The screen is underutilized. There was the usual assortment of fun line dancing and games poolside. We had no problem finding places to relax on the pool decks. Our dining room waiter and assistant waiter were fabulous. They work very hard. Towel staff at the pool were great. Bar staff was likewise excellent. We had four ports of call. We had a lovely beach day in Labadee. We explored on our own in Curacao, had a fabulous day of snorkeling in Bonaire (Woodwind), and then did a really fun UTV tour in Aruba (ABC Tours). We had a mix of weather on the cruise. Our port days were terrific. But a couple of sea days were less than ideal -cool, rainy, and stormy seas. Departure day was disastrous. It really soured our feelings on the whole trip. We went to our appointed lounge. We were there early. Our number (green 20) was called early so we were escorted to the luggage depot. And this is where the wheels fell off. We had a bus booked for 9am. We were waiting for our luggage by 8:15. But by 9:15, we still didn't have any luggage. Many people were without their luggage. It ended up that both of our suitcases were on the wrong conveyor belt. So we got to a bus by 9:30am and then sat on the bus until 10am. By the time we got to the airport and retrieved our luggage from the bus, it was after 10:30am. The airport was very busy so it took a while to drop off our bags and clear customs. Our flight was at 1:35 so we still had plenty of time. But if our flight had been before noon, we wouldn't have made it. But we should have. The luggage situation was chaotic. From now on, we plan to walk off on our own with our own luggage. We would love to return to the ABC Islands again some day. Read Less
1 Helpful Vote
Sail Date: January 2018
Very little to say about embarcation, it was quick and efficient! 20 minutes from curb to ship. The ship itself was clean and well maintained, except for worn carpets in a few high traffic areas. Public restrooms were clean and used ... Read More
Very little to say about embarcation, it was quick and efficient! 20 minutes from curb to ship. The ship itself was clean and well maintained, except for worn carpets in a few high traffic areas. Public restrooms were clean and used eating/drinking items in the Windjammer and other public areas like the pools deck were picked up very quickly. My cabin was a deck 6 inside, I was a little concerned as it had a connecting door but it ended up being extremely quiet. It was a very standard inside, comfortable, clean and what I'd expect from RCCL. Entertainment was a bit hit and miss. Piano bar was fine as were the various location bands (pool deck, Royal Promenade...), theatre shows with the RCCL band and dancers were quite good. Other shows in the theatre were a bit less impressive (your mileage may vary of course). Service was amazing everywhere. Bars were rapid, roaming beverage servers quick and efficient, dining room and Windjammer staff were perfect. Cabin steward was amazing! Dining was the only aspect of this cruise I was less than impressed with. This was my 5th RCCL ship and the first time I was disappointed with the food on one of their ships. It was simply not up to scratch with the other Royal ships I've been on. Windjammer quality was ok but selection was lacking. Main dining room food on the other hand was not up to the level of quality I've come to expect from RCCL. Overcooked meat, dry fish, cold food... almost every meal someone at my table had to send back their plate. Ports were all great, I'd visited them all before so I knew what to expect. Labadie was a great beach day, and the ABC islands remain a diving and snorkeling paradise. I also booked the PADI Open Water certification course on board and loved it. Ulises the ship's Divemaster/Instructor was absolutely amazing and did an awesome job working with us to complete our certification thru instruction and pool dives as well as open water dives in Aruba and Curacao. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.2

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