3 Helpful Votes
Sail Date: January 2018
This is only our second cruise and have been hesitant to take it on Navigator due to lukewarm reviews here and being an older, smaller ship in the Royal Caribbean fleet. I guess lowering our expectations may have helped, because we had ... Read More
This is only our second cruise and have been hesitant to take it on Navigator due to lukewarm reviews here and being an older, smaller ship in the Royal Caribbean fleet. I guess lowering our expectations may have helped, because we had one of the best vacations on board of the Navigator and on the shore. The highlight for us it has been the quality of the food and the service in the main (Sapphire) dining room at dinner time and the quality of the food in the Windjammer. I know, some people may call us crazy for praising the Windjammer food. Of course, we all have different standards, however I know that our family of 5 plus live-in nanny spends $2,400+ per month in food at home and we rarely if ever get such quality food as we did at the complimentary restaurants on the navigator. It is true though, we are not big on steaks, we have tried some, however we focused a lot on fish, sea food, veggies and fruits when available. The ship overall looks surprisingly good despite its age. The cabin also had a very practical layout and it was roomy. Some little things may have needed a repair and the age of the ship was more obvious in some details in the cabin (such as rust around the bed frame for instance). The entertainment options have been plentiful too. While we travelled with kids and could not enjoy a lot of the shows, there were always few shows or live performances to watch. They may not have been top productions but they were entertaining nonetheless. We skipped Labadee due to inclement weather and it turned out to be a good call as then we heard of an earthquake and a tsunami from worried relatives. Of course, the captain could not have known about the upcoming earthquake, it just turned out to be a good call, especially as we were sailing South, to warmer weather. The ABC islands were very nice, our favorite has been Curaçao for being more laid back, not so aggressively touristic as Aruba and for having nice sandy beaches with calm waters for kids and yet with some basic snorkeling opportunities, again for our first time learning kids. We would definitely go again! Read Less
2 Helpful Votes
Sail Date: January 2018
We traveled on Royal Caribbean's Navigator of the Sea's out of the Port of Miami starting January 5, 2018. The Good, Bad and Ugly! Things were a bit bad getting on the ship was a bit more difficult than one would have thought. Long ... Read More
We traveled on Royal Caribbean's Navigator of the Sea's out of the Port of Miami starting January 5, 2018. The Good, Bad and Ugly! Things were a bit bad getting on the ship was a bit more difficult than one would have thought. Long lines most likely caused by the long and narrow terminal force agents to have to walk a distance to get passenger sea passes and other paperwork. Since the terminal is a permanent structure i don't see this issue getting better any time soon. Getting off the ship was a bit more smooth. It actually was quite easy and surprisingly quick for having 3,000 plus passengers on board. I was on Navigator 9 years ago and the ship has received an update since that time. We were told the ship will be updated in January 2019. It does need a bit of updating. One noticeable change from my first voyage was RCCL added a number of additional staterooms. The increased passengers were hardly noticeable on the interior of the ship, however the pool areas were packed and it was difficult finding a chair on sea days. There were plenty of arguments seen as folks would "save" chairs and then never show up. When others would squat on them and the "holders" would appear an hour later, it led to some serious yelling and finger-pointing. Royal does ask it passengers not to hold chairs, but of course, people do not pay attention to these requests. We had a interior stateroom on the 8th floor, it was Aft. Our Stateroom attendant Olga was flat out awesome from the moment we arrived. I don't know how Royal keeps these folks so happy, but she was great. So nice.. Our room was spotless. The dining room experience was exceptional. Our Waiter Raj and asst waiter Andrana (Karnina) made the trip even better. These two very nice and hard working people were very concerned about every detail of the menu for us. The food was very good to excellent every night and they both made sure were were always happy. The entertainment on board was quite excellent. The Cruise director Cuddy and his team worked very well together like a well oiled machine. They made the cruise far better. The skating, comedy, juggling, and other shows were all very good. The Navigator had a big band and the horn section was EXCEPTIONAL. It was quite refreshing to see so many age groups dancing in the promenade or on the dance floor to big band music. The UGLY!!!! The Casino on board is a money trap. It appears Royal has gotten way too greedy in its profit leveraging. Policies which RCCL have need to be updated and its casino staff trained in how to deal poker. Players should never be allowed to touch other people chips. The tournaments which the Casino puts on are the biggest money grabbing events. Royal used to have more than one prize for their poker tournament. They really ought to offer a 2nd and 3rd place at the final table. But no, the greedy types want all the cash which was highly disturbing. The Casino itself is a money pit and this was the LAST time I will be spending money in it. The number of sick people on the ship was most concerning. I never saw the amount of hacking that I saw. These guests were EVERY WHERE. We knew of a number of cases of flu and bronchitis, yet we saw those afflicted within the 24 hours they were diagnosed, walking around on the promenade, up in the windjammer tough food! Why they were not put in their rooms so they wouldn't potentially infect other folks is baffling. The gym was quite open and had plenty of sunlight in it. Hopefully when the ship is updated smaller fans will be put in to help move the stale air around. It doesn't have to be over powering, but getting the air to move would be a good thing. Other than the fans, a very nice gym indeed. All in all, it was a very good experience aside from the hackers, sick types who did their best to infect those in their path. Read Less
1 Helpful Vote
Sail Date: December 2017
This trip was to celebrate my New Year's Day birthday. We had a smooth embarkation and disembarkation. First stop upon boarding... Vintages to order wine for the five day festivities! We surprised our favorite Sommelier, Nikola! Luggage ... Read More
This trip was to celebrate my New Year's Day birthday. We had a smooth embarkation and disembarkation. First stop upon boarding... Vintages to order wine for the five day festivities! We surprised our favorite Sommelier, Nikola! Luggage arrived by 2:30! We had carried on our formal wear since we boarded on NYE. Dinner first night was in the main dining room. We were quite disappointed. Service was great, food was not. We attempted to go to Specialty dining after that but others had the same idea. It wasn't easy getting in. Chops was great, Sabor excellent. We weren't really interested in the ports. Stayed by the pool in Costa Maya. Been there before and once was enough. Cozumel, we got off and had lunch with a friend. Our main entertainment was wine tasting and enjoying the bottles we bought. NYE was spent in the VIP party at Vintages. Appetizers and the wine.. of course. The balloon drop was right outside the venue! The officers mingled, Fun! A very special thing happened that is a great example of why we return to RCCL. When we first arrived, we caught up with Nikola and shared life events... he got married, is having a baby and we lost our home to Hurricane Harvey floods. I told him we were okay about the loss of furnishings, appliances, clothing but the sentimental things like baby pictures and wine label collection was difficult. On a prior cruise Nikola and his colleague took the labels off of our wine and mounted them on special paper, signed and dated them. So he knew what I was talking about. On the last day, he said he had a surprise for me... he came from behind the bar with the labels from the wines we enjoyed on the trip. He mounted them on hard paper! I was so overwhelmed with appreciation, I cried... what a heartfelt gesture... it's that extra special treatment that keeps us returning! Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this cruise because it was only 5 days, was on RCCL and left from the port of Miami. For a New Year Cruise it was reasonably priced and the Navigator is a nice ship only a little smaller than Freedom. We used LYFT to get to ... Read More
We chose this cruise because it was only 5 days, was on RCCL and left from the port of Miami. For a New Year Cruise it was reasonably priced and the Navigator is a nice ship only a little smaller than Freedom. We used LYFT to get to the Port of Miami. We arrived at 11 am and walked right in and got on the ship in a few minutes. We are Platinum so there was only two people in line in front of us. Our cabin was going to be ready by 1 pm so we went to have lunch at the Windjammer. The buffet was good had good variety of foods to choose from and everything was served at the proper temperature and tasted good. Our rooms were ready right on time as promised. The ship is very well maintained and clean. It was beautifully decorated fo r the Christmas Holiday. The staff was friendly and attentive. We had breakfast and lunch most of the time in the buffet. The staff was extremely attentive brought you water, juice, coffee. I find that there is a lot of variety of international foods - asian, indian, vegeterian but not a big selection of american food or foods of the ports we visited. We went to Costa Maya and Cozumel in Mexico and they did not have a day where they served Mexican food for lunch or dinner. We had lunch at the MDR one day and really enjoyed it. You could make a salad that they chop for you or they can cook pasta. Great dessert selection. The entertainment was very good. Along with the variety show they had two very good comedians and a Las Vegas entertainer who was outstanding. We got the ship in both ports but did our own tours. In Costa Maya we visited the shops and restaurants at the port and went to Mahahual Beach. Beautiful beach. In Cozumel we took a taxi with 12 people who were traveling with us visited the Tequila Factory and then toured the town. The bars and the service was good, they are not pushy trying to sell you drink packages or bottles of champagne on New Years eve like they do on other cruise lines. Dining room service was excellent. Our waiter and his assistant were very good and tended to all our requests. The food was very good. Disembarkation was very quick, we left at 9 am, we carried our own luggage and just walked off the ship went right through customs. The one thing I did not like about the ship was that they allow smoking in the Casino and people who are not playing the slots come to the Casino to smoke. That should not be allowed. It is bad enough that those who play smoke Overall this was a very enjoyable cruise. We liked it so much that we booked again for next New Year's cruise on the same ship. Read Less
2 Helpful Votes
Sail Date: December 2017
This was our second cruise with RCI the first one was on the Independance of the Seas. Food and service was as we expected, spectacular! Ports and excursions were great, we will definitely be back to Cozumel in a future cruise. Only ... Read More
This was our second cruise with RCI the first one was on the Independance of the Seas. Food and service was as we expected, spectacular! Ports and excursions were great, we will definitely be back to Cozumel in a future cruise. Only disappointment, the nightly shows...orchestra is ok but we had been so blown away by the musicals on the Independance (Once Upon a Time and Grease), that we were expecting the same :( However, the late night comedy was hilarious. My adult children (21 and 23) had a blast and loved every bit of it. Best family vacation in a long time, something for everyone :) This will definitely be something to do again but maybe on an other ship. We are from Québec and our first language is French so it was nice that many employees were from Ile Maurice and spoke fluent French and they seemed happy to exchange in french with us. Read Less
5 Helpful Votes
Sail Date: December 2017
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge ... Read More
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge was very accommodating, the whole cruise experience was disappointing and stressful. From dinner on the first night (our dinner table was occupied by other passengers, and the cruise line had a hard time finding a place for us to eat dinner,) to the poor quality of food in the main dining room (NY strip steak was inedible, not even sure it was beef.) This was our second RCCL cruise in 2017. We had cruised in July to Alaska with our kids and grandkids. The cruise line did not confirm our return flight with the airline, and it was cancelled, leaving us stranded in Anchorage, AK. Repeated calls to the cruise line did NOTHING -- the recording stated to contact the airline. The airline said they could not do anything, as the cruise line purchased the ticket and needed to confirm. BOTTOM LINE: DO NOT PURCHASE YOUR AIRFARE FROM RCCL. We ended up buying ANOTHER plane ticket to return home, at a premium price, of course. We have called and emailed the cruise line multiple times, but still have not had a response or a refund for the unused flights. We will not cruise on Royal Caribbean again. Ten years ago, they were wonderful, but poor management, probably starting at the top, has brought this cruise line down. Read Less
1 Helpful Vote
Sail Date: December 2017
My wife surprised my daughter and I with this Christmas cruise a few days before Christmas. We travel a lot and have done at least a few cruises together, mostly on Norwegian (which we loved), but this was our first try with RCL. We ... Read More
My wife surprised my daughter and I with this Christmas cruise a few days before Christmas. We travel a lot and have done at least a few cruises together, mostly on Norwegian (which we loved), but this was our first try with RCL. We aren't the type to spend much time on deck in the sun (especially around the loud music), so we probably aren't your average cruisers and you should take the remainder of this review in that context. Dining: For dining, we prefer to dine in the upscale themed restaurants and the Navigator of the Seas had several options to choose from. We dined at all of them except Chef's Table as the 3+ hour dinner was too much for our five year old to handle. Service in the themed restaurants was excellent. Our favorite was Izumi (the Sushi restaurant). We spent a lot of time chatting with our all of the staff there and received excellent service from our alternating servers Ashwin and Virgilio. Along with Izumi's awesome manager, Messaoud Haykel, our dining experiences could not have been better. The whole team worked exceedingly hard to meet or exceed all of our requests. The team did things like getting our daughter whatever she wanted for dinner from anywhere else on the ship, getting my wife her favorite liquid center chocolate cake from Chops, and me glasses of port that came from another bar on the ship. That said, we went through much of the menu at Izumi and loved it. It was much better than any sushi restaurant we can find in our home town of Charlotte, NC. (I'm getting hungry just writing about it.) We really enjoyed the other restaurants that we dined at as well. Chops is the second most expensive restaurant on the ship (Chef's Table is the most expensive) and the quality of the food, dining room and service reflect that. Muameer and Manolo at Chops were a pleasure to speak with as well as the rest of the staff. Its well worth the splurge, in our opinion. We also ate at Sabor, the Mexican themed restaurant. It was quite good Mexican food with good service in a pretty dining room, but not anything over-the-top. We had one dinner at Giovanni's Table, their Italian themed restaurant. Although the service was excellent and the dining room was lovely, the food was hit and miss in our opinion. The meat mains were OK, the appetizers were things I do better at home, but the pasta was excellent. Perhaps we just made poor choices. I took my daughter to Johnny Rockets for lunch while my wife was enjoying a reasonably priced massage package and it was a very enjoyable experience. We visited almost all the bars on board for a glass of wine or champagne while on board and found them all lovely places to sit and relax. Service was friendly and their decor was great. Finally Saphire, the main dining room. We did not experience the main dining room for dinner although we did visit briefly for dessert (arranged at our request by our guardian and new friend (Haykel from Izumi). Dessert was great, but we got to see what it was like in full rush hour at about 7PM. Servers were working fast and hard and it appeared to be a very different experience as compared with the specialty dining locations. We did eat breakfast and lunch almost every day in the main dining room however and at first weren't receiving great service. Asking for almond milk cappuccinos (three times emphasizing the almond milk part) got us regular cappuccinos instead. It turns out that some things we were asking for took additional work or needed to be serviced elsewhere on the ship, so some servers weren't making the extra effort. In addition, the service could be quite slow even though we were were in the first wave of patrons. We frequently couldn't sit by ourselves near windows because all of the tables near windows were shared large tables. We couldn't get servers to get fruit juice for our daughter that comes from the bars (pineapple) from most of the servers. Hamburgers at lunch were served without ketchup and mustard. Asking for ketchup from a server would result in him returning with a squirt bottle that he dolled onto your plate. (We thought this was odd compared to providing us with a little container.) Seating for lunch on day 2 (a day when there was a time zone change) was limited to 1.5 hours forcing many to go to the buffet. Anyway, we had a long chat with kind manager, Somchai, who went out of his way to look out for us the rest of our breakfast/lunches and things much improved. Service improved exponentially when we discovered Sergei and Radmir, a dynamic duo. We specifically asked for them the rest of our breakfast/lunch trips to Saphire and had truly excellent service from them. Cabin: Our cabin was a stateroom with balcony at the front of the port side. This allows you to look forward through a window which the other balcony cabins don't have. There are about 8 of these cabins and they don't cost more than other balconies, so look out for them. Our cabin steward, Leonard, was great. We couldn't have asked for better service and wished we could bring him home with us. Our cabin was clean, well laid out and comfortable but not as nice as the suites on Norwegian (probably an unfair comparison). We spent many evenings on the balcony after our daughter went to sleep and thoroughly enjoyed the view of the dark sea, sipping wine. Shipboard Activities: Outside of my daughter's daily hour visit to the hot-tub, we didn't spend too much time on outside while on the ship. We did rock climbing a couple times which was really enjoyable, my daughter enjoyed the kids club a few times and we enjoyed watching people surf / body-board at the flow-rider. We also went ice skating a couple times which my daughter truly loved. We saw at least a few of the shows and were impressed. Ports and Shore Excursions: We did a couple non-ship related activities at the ports that my wife had arranged in advance. They were generally much cheaper than the ship sponsored activities. A warning to Christmas travelers though, very few people are working on December 26th, so taxis, for example, are almost impossible to find. We enjoyed our ports for the most part though. Aruba and Bonaire especially. The locals were friendly and the islands clean. There was good shopping at all four countries we visitied (Labadee in Haiti and Curacao being the other two). In conclusion, we were as happy with this cruise as our experiences with Norwegian, which is great. We would happily cruise with RCL. As with any ship, we just had to find the right people and processes to get exactly what we wanted, when we wanted it. Once we found these 'on-board angels', we had a fantastic time. One final note. We did notice that the ship's crew were working 7 day weeks though. As I recall from Norwegian, the people had one day off a week and seemed happier / more refreshed overall. I can't imagine anyone being at the top of their game working 7 days a week for a contract of 6 months or so. This despite their workloads apparently being cut back significantly from a year or so prior, so it must have been really tough on the crew previously. Anyway, thanks to any of the crew on the Navigator of the Seas who may see this review. We will have happy memories of this trip and hope to join you for a future cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, ... Read More
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, Christmas dinner, the holiday decorations, snow falling from the ceiling, appearance from Santa etc. The cabin sofas were disgusting. Not only was the sofa in my Husband's and my cabin dirty and faded but the other family traveling with us had the same issues. The only cabin in our group which did not have a dirty sofa was my kid's cabin. Our room steward, Sebastian, was beyond excellent. I cannot say anything negative about him. He went out of his way to make our stay as best as he could. He offered to put a sheet on our couch so we didn't have to see the sofa and even steam cleaned it. Unfortunately, the sofa was permanently faded and looked the same as before. He also put an additional mattress pad on our bed (they are the most uncomfortable beds we've ever had on a cruise ship...disappointing!) He also said that our child's sofa had been replaced and that slowly the ship has been replacing them. Only negative comment in the rooms beyond that was they were not the cleanest when we first arrived, found hair in the shower etc. The sliding doors to balcony was AWFUL. So hard to move. Also, the elevators seem to skip floors waiting to go up or down and are extremely slow. That was disappointing. Some buttons didn't light up either. The ship's entertainment was average. The dance productions were not worth going. The singers weren't good. However the skating shows were wonderful. Other than that we saw the America's Got Talent Juggler who was also on the ship, which was very good. We found the food hit or miss. The main dining room staff was wonderful, we really liked our waiters Costa and Ivan. They were accommodating to our unique requests (such as French fries or a lactose allergy). The head waiter encouraged myself and my daughter and my friend and her daughter to take the Main Dining room Bottomless Brunch tour. It's amazing how much food they produce for such a tiny space. The food in the main dining room was so so, sometimes excellent and sometimes just okay. The food in the Windjammer felt very recycled. I understand that this is necessary on a cruise, but I feel that on my previous cruises (Celebrity, Princess, Holland and even Royal Caribbean) that they were able to come up with a more plentiful variety of dishes. I noticed this especially at breakfast. However overall the food was good, especially the lasagna and plantains! We had an issue with guest services, where we needed something corrected on our bill. We found them rude, unwilling to help and didn't seem to trust my word until he contacted the crew member I suggested. I do have to give props to Royal for pushing the cleanliness component. You'll grow to love the guy who mans the Purell station at the Windjammer. Everyone would say "Washy Washy!". After their recent issue with Noro Virus, they are definitely taking great strides to keep the ship clean. Ship enrichment activities felt lacking. My 15 year old son did find a group of friends but didn't have a lot of activities to do with them. My daughter, 21, was glad we traveled with another family so she had a friend to hang with because even though she saw a lot of people her age, she didn't really end up meeting anyone. I found that as a family we felt the activities were lacking and sometimes we were bored. The pool is fun though, so hang out there. Another issue was the gym. My daughter used it regularly and some of the machinery was broken. She noted maybe 4 ellipticals at least broken. That's sad! The ports were great. We always enjoy Labadee. The lunch included is very good, a barbecue/cookout type menu. We took private tours for Curacao and Bonaire and just went shopping in Aruba. We really enjoyed Curacao, it was absolutely beautiful! Overall, we did have fun as two families traveling together and enjoyed the ports. Many staff members were excellent (besides guest services) and the food was fair. However, I wasn't blown away by Royal's performance. I have another Royal planned and I am considering whether I should go back to my tried and true Celebrity cruises.... Read Less
1 Helpful Vote
Sail Date: December 2017
I chose this cruise because I only travel with Royal Caribbean. I love the nationalities and the ages of the passengers. I love the formal nights who are disappearing on the other cruise-lines. It was my second time to the ABC ... Read More
I chose this cruise because I only travel with Royal Caribbean. I love the nationalities and the ages of the passengers. I love the formal nights who are disappearing on the other cruise-lines. It was my second time to the ABC islands and propably I will go back again. I love to cruise when it is winter in Western Europe and for that time the cruises in the caribbean are the best for having good weather. I only went 3 times to the main dinner because I love to eat in the speciality-restaurants. Especially Izumi is very good and I can recommend the sushi-class to everybody. I do think that the therapies in the Spa are for to expensive. I payed 460 dollars for a 90 minutes couples massage. it was my 13th cruise with Royal Caribbean and the pleasant thing is that I always meet bartenders that I had on a previous cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
Recognition for outstanding service to the Diamond Lounge Concierge JJ. She was such a delightful person and truly the only highlight of my cruise vacation. She made us feel at home at the diamond lounge and was soo attentive to our needs ... Read More
Recognition for outstanding service to the Diamond Lounge Concierge JJ. She was such a delightful person and truly the only highlight of my cruise vacation. She made us feel at home at the diamond lounge and was soo attentive to our needs and concerns. She was the best and only good thing we had on this cruise. Now I would like to bring up certain issues I have regarding this cruise vacation: 1- The cafe promenade. I observed the person in charge and she was rude and unprofessional towards the other crew members. It is not right or fair for her to talk to them in a bad matter in front of the guests. This is not acceptable and needs to stop. This is something I have observed going on as a trend on all my previous vacations as well. If a crew member needs to be counseled it needs and must be done behind close doors and not in front of the guests because that is just not wrong and it reflects poorly on Royal Caribbean as a company because it allows individuals like these keep on doing the wrong things. 2- The policy of chairs at the pool deck needs to be seriously looked at. I had to fight and struggle to get a chair to lay out in the sun but no chairs were available since other guests would leave their belongings or leave a towel and they would return way past the 30 minute rule established by Royal Caribbean regarding not reserving chairs. This is a big issue that NEEDS TO STOP!!!. It is unacceptable that I can't even enjoy some sun because I can't find a chair. I should not be going in circles walking all around the pool decks searching for a chair. 3-The dress code at the diamond lounge needs to be fully enforced. It is not the concierge's fault that some guests decide to not follow the rules already set regarding what is appropriate to wear at the diamond lounge. Some guests truly love to take advantage of their status and what I saw people wearing in the lounge was just disgusting and unacceptable. Just because of your crown and anchor society status it does not mean you are free to do whatever you want. Royal Caribbean NEEDS TO REALLY BE FIRM ON RULES!! not fair for me as a diamond member to see other guests dressed like they are going to a beach outing. 4-Minors should not be allowed at all at the diamond lounge. This is a rule that has always existed but on this voyage once again many guests would bring their entire family to the lounge. NO MINORS ALLOWED!! This needs to stop and must be enforced. And this is not at all the diamond lounge concierge because guests truly make things difficult for the concierge and as a great concierge her role is to make things good for everyone regardless. So please do not even think of blaming the concierge because she is phenomenal and amazing. Guests just love to make things complicated which affects all other guests as well. If guests are not willing to follow rules then their crown and anchor status should be revoked or suspended. 5-The food selection at the windjammer was terrible. There was no really good food for me to truly enjoy and eat. I had a terrible time eating and it was terrible. The sugar-free desserts were minimal and once they were gone that was it which is soo disappointing and it should not be this way. It felt that everyday the food selection was the same and nothing truly new or attractive for me to eat. I have never ever been soo upset with the food selection and quality as I had been on this cruise. Royal Caribbean needs to seriously upgrade their food quality and selection and honestly stop being cheap about things. As a loyal cruiser to Royal Caribbean after 17 cruises all with RCCL it is sad to see what is happening and all this scaling back to cut corners truly does not payoff in the end 6- For being a Christmas cruise there was not much of a christmas feeling onboard. It felt that all the hype was all for nothing. There was barely a tree and some basic decorations on the promenade. What I was expecting was more of a winter wonderland but that was not the case. Yes there was a Santa parade but even that was poorly done and many other guests as well were upset with the lack of christmas feeling on this voyage. 7- Room service charge of $7.95 WHY??? This is soo not right and not expected. It caught me by surprise when I saw on the room service menu there was a charge even for lunch items. WOW!!. I can understand if food is ordered after midnight but for lunch and even for breakfast to charge for food like SERIOUSLY ROYAL CARIBBEAN!! For the first time ever after 17 cruises with Royal Caribbean I am very disappointed in the service and product I received. What I paid for does not come not even an inch close to what I received on-board. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.2

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