21 Helpful Votes
Sail Date: April 2019
Viking have some beautiful ships. Well designed with a furnished by IKEA feeling. We'd travelled on Viking Sea previously and felt that as the line was new it needed some bedding down but that we ought to give it another chance. ... Read More
Viking have some beautiful ships. Well designed with a furnished by IKEA feeling. We'd travelled on Viking Sea previously and felt that as the line was new it needed some bedding down but that we ought to give it another chance. Little had changed. Viking pitches itself at the same customers as Azamara and Oceania so needs to stand comparison with them. The ship is larger (930 rather than 694 pax) and has a wonderful feeling of light and spaciousness in the public areas with many places to sit and read. While I can understand the World Cafe buffet being laid out like a hotel coffee shop, disappointingly The Restaurant feels much the same. It was always difficult to find an empty table in the buffet. One of the problems with inclusive tours is that most people opt for them and tend to eat at the same time. The range of dishes in the buffet was less than its two competitors. Service in the restaurant was patchy. The food was an improvement on our previous Viking cruise but still not as good as its competitors. If the itinerary had been better designed we wouldn't have had to pass through immigration in Japan twice. On one occasion it took two hours resulting in the tours running late. The quality of the tours matched what one would expect for "inclusive". Many tours returned at the same time and boarding the ship was not helped by opening only the one bag scanner. Customers should not be expected to queue on the gangway in heavy rain. A larger entrance foyer would have overcome this. To sum up, lovely ship but the customer experience still needs working on. Read Less
32 Helpful Votes
Sail Date: April 2019
Just returned from a Cruise on the Orion from Hong Kong to Tokyo chosen mostly for the destinations. We wanted to travel to Japan and given the fact that Japan is EXPENSIVE, this seemed like a good choice as the ports visited were on our ... Read More
Just returned from a Cruise on the Orion from Hong Kong to Tokyo chosen mostly for the destinations. We wanted to travel to Japan and given the fact that Japan is EXPENSIVE, this seemed like a good choice as the ports visited were on our bucket list and meals and accommodation were paid for. Unfortunately unbeknown to us , and our fault it was Golden week in Japan, a 10 day holiday period as well as the crowning of a new emperor. Every place was unbelievably crowded, and on occasion difficult to walk due to the crowds at temples and other places of interest. We have been on many cruises in the luxury category on smaller ships which is our preference. We are not Brand loyal as we enjoy trying different things in life. Given this, it was difficult for us to reconcile the fact that Viking Ocean was voted #1 in many categories. We actually realised why this is the case, as many of our fellow passengers, were on the fourth of fifth Viking Cruise, and had never tried anything else to compare. The liked the Viking new ships and felt comfortable as they knew exactly what to expect. I call it "the Holiday Inn" syndrome. There are so many better cruise lines in this category. I would rate Viking 4th or 5th. in every Category. I might add that the ships are lovely and most of the staff "willing and pleasant" but need more training. Our cabin located at the rear (Deluxe Veranda) was quite comfortable with a larger balcony and the bathroom is excellent. Best shower that I have had on a Cruise ship, ony to be beaten by those that have a Bath and a shower. I like to shower and my wife prefers to bath. The Best bathroom ever is the Spa Suite on the Azamara ships. A tad more expensive, but worth it. We dis not have a great choice of cabins, even though we booked it 2 years ahead and only and a choice of 4 cabins as everything else was booked.. Our cabin was on deck 5 below the infinity pool and was plagued by noise coming from the Infinity pool pump, located across the hall in a service room. We didn't get one night of uninterrupted sleep due to this intermittent pump cycling every 10 minutes or so. Surely Viking have heard of sound insulation!!! We complained to no avail, and on the 9th night they offered to move us to a cabin on deck 3, which we rejected as we were leaving the ship for a 21/2 day trip to Kyoto and rejoining up the coast in Shimizu. I did learn something though - many passengers book and pay the $100 deposit as soon as the cruises are published and then drop out at the 120 day point where they have to empty their wallets. So many people we spoke to, booked at 120 days or less and had a greater choice of cabin. The food was very good at Manfredi's and mediocre/acceptable elsewhere, except for the pool grill. Always a great choice of items so it was easy to find something acceptable, but certainly not the quality of Seabourne or Crystal, and even the special restaurants on Oceana were a cut above those on the Orion. We have actually had our finest meals at the Chef's Table on Azamara. $$$ but well worth it. Entertainment was also mediocre as were the included tours. I am 72, but found our fellow cruisers (most of the same age group) to be a little beyond it. They booked for tours which required a a higher level of exertion (noted in the brochures), only to complain when they got to the destination. They also couldn't figure out which channel to use on the VOX, even though it was always the same # as the bus they were assigned too. And frustration with the questions they asked of the guides even after the guide had already addressed the issue. Perhaps they were hard of hearing! I paid for a couple of additional tours with a US $ credit card, only to find that Viking charged the card with additional foreign exchange charges.I am Canadian and booked in Canada. Also did not get a statement at the end of the Cruise as is customary and found that I was charged for items that were not shown on the cruise account on the monitor in our cabin, even though I disputed these with Guest Services, who had agreed to deduct those charges. Still trying to get resolution with Viking. Read Less
5 Helpful Votes
Sail Date: April 2019
We have cruised on numerous ocean cruises over the past ten years including Princess, Regent, Oceania, and National Geographic. Viking Ocean will now be our "go to" cruise line unless we are seeking an expedition cruise. ... Read More
We have cruised on numerous ocean cruises over the past ten years including Princess, Regent, Oceania, and National Geographic. Viking Ocean will now be our "go to" cruise line unless we are seeking an expedition cruise. Everyone's cruising style is different, but Viking is perfect for us. Our reasons include what they don't have, no children, no casino, no Vegas style shows, no butlers, and no formal nights, to what they do have - sleek, Scandinavian design with room for everyone, focus on educational lectures, focus on classical music, the most amazing spa and fitness center at sea, fabulous food with no charge speciality restaurants, and wine and beer with lunch and dinner. We had a penthouse veranda and it was wonderful. Maybe a bit more closet space would have been nice. The bathroom was our favorite ever with it's roomy shower and heated floor. I would chose the same cabin when we cruise with them again. As mentioned by others, Viking needs to work on their shore excursions. We were on a new itinerary so maybe that was part of the problem. They definitely need to invest in new listening devices. But overall, we have found our new favorite cruise line and can't wait to sail with Viking again. Read Less
4 Helpful Votes
Sail Date: April 2019
Started with this 2-week cruise from Hong Kong to Tokyo, then a week in Japan on our own. We did a Viking River (Grand European) last year so wanted to try one of their ocean cruises. Loved the Orion. Beautifully designed public spaces ... Read More
Started with this 2-week cruise from Hong Kong to Tokyo, then a week in Japan on our own. We did a Viking River (Grand European) last year so wanted to try one of their ocean cruises. Loved the Orion. Beautifully designed public spaces without over the top, trying too hard of some of the other, bigger ships. True casual elegance. All very spacious, comfortable AND at the same time cozy. We liked this ship much better than the full size ships we have taken. Great space for passenger count. Sometimes felt almost empty. But not at meal times! Service was great. Except occasionally (again) not at meal times. A couple of "flubs" in main dining room when all passengers hit at once. Overall very good food and wine selection. Our two specialty restaurant meals were lovely. And buffet always a good alternative, fresh and appetizing, sometimes hard to find a seat though. Disappointed specialty restaurants and excursions so hard to book into beforehand. Because we were "only" DV category, things often sold out before we could book. Very frustrating. If we'd been regular veranda, even worse? Viking needs to adjust capacity or ...? Staff really did work hard to please. Pleasant, personable, and efficient. Appreciated enrichment and port talks before excursions. Learned lots. Some excursions were great. A few could be improved. I'd suggest more time AT points of interest, once bus gets you there. And info in description about travel/visit time ratio, (not everyone thinks to research maps.Google when selecting). Entertainment varied. Local dance group fantastic, musicians very good, some onboard singers excellent, others OK. But TURN DOWN the volume please!! Mics or control room? cranked up to excruciating levels sometimes. Didn't use spa but fitness suite exceeded expectations. Nice to keep up routines and offset some of those calories. Planetarium didn't do it for me. over hyped, with awkward viewing angle. And see more under cabin review about my "big" gripe: no pressure balance in shower. Read Less
30 Helpful Votes
Sail Date: April 2019
I was attracted by the destinations and the hype surrounding Viking Ocean Cruises. The ship is beautifully equipped with all modern facilities. Like a beautiful woman until the true character is exposed. The Ship lacked Soul. ... Read More
I was attracted by the destinations and the hype surrounding Viking Ocean Cruises. The ship is beautifully equipped with all modern facilities. Like a beautiful woman until the true character is exposed. The Ship lacked Soul. Furnishings were like Ikea on steroids. There were few activities apart from some excellent speakers and an outstanding performance by 4 dancers and singers. appearing only 3 times in 15 days. Another evening a Kabuki dance by locals was fascinating. People just hung out in corners of the ship reading and relaxing. They were entertained by 2 violinists and at other times by a pianist. Some passengers looked like they had passed away. Nothing much else to do. Excursions were disappointing. The one we looked so forward to going on was cancelled due to low support and the others didn't flow particularly smoothly. Food was the redeeming feature. It was excellent. Service was friendly and almost efficient. Our cabin attendant was very good. Embarkation was smooth and well organised. It would appear that Viking may be growing too quickly since there was what appeared to be inefficient administration processes. On one of our excursions we were instructed in the Newsletter to present in the Theatre for re-direction to our Buses. We had to meet by 1.45pm. Some 50 passengers turned up. But at 2pm when our Bus was due to leave, no staff appeared. A passenger then rang Guest Services to see what was going on and was then told we were supposed to meet on the Pier. No one told us!!! Read Less
8 Helpful Votes
Sail Date: April 2019
Hong Kong to Tokyo 16 days. This was are Second Viking cruise as previously sailed on V.Sea. We found Orion to be a better experience this time around. Orion did not seem so bland as Sea, certainly more pop of colour around the ship. ... Read More
Hong Kong to Tokyo 16 days. This was are Second Viking cruise as previously sailed on V.Sea. We found Orion to be a better experience this time around. Orion did not seem so bland as Sea, certainly more pop of colour around the ship. We had a Penthouse Verandah on Deck 5. The room was bright clean and well looked after by our cabin stewards who were very friendly and always had a smile on their faces. Always plenty of places to sit and relax on this ship, never felt crowded except for the World Cafe where at times it was just ridiculous trying to find a free table. There just didn’t seem to be sufficient staff to cope with clearing away dirty plates and resetting the tables. I also got rather annoyed watching one particular wait person chatting away to a couple of passengers for far too long while his colleagues were run off their feet. Food was OK, some really good dishes and then again some very average ones. Manfredi’s was OK just a different venue from the Restaurant, same for The Chef’s Table. Shore excursions were not over priced with one included excursion in each port. Bar prices I thought were reasonable and compare to what I would pay back home. Read Less
8 Helpful Votes
Sail Date: May 2019
This was our third cruise with Viking ocean. We chose this trip for the itinerary. We had never been to Asia and liked the ports in both Asia and Alaska. Crossing the Int’l Dateline added to the attraction. We were in the Orion in ... Read More
This was our third cruise with Viking ocean. We chose this trip for the itinerary. We had never been to Asia and liked the ports in both Asia and Alaska. Crossing the Int’l Dateline added to the attraction. We were in the Orion in Jan-Feb visiting New Zealand, Tasmania and Australia. This crew was better trained and worked well together. We were pleased with most aspects of the ship. A few little things need work, but nothing major. You know what you get with Viking-it is an older crowd but activities/entertainment were sufficient for us. While some of the entertainment was the same, they did a good job at adding new entertainers. As Viking enters new parts of the world they are learning their way with shore excursions and local customs. Shore excursions were well managed. They do a good job at calling people at the right time and keep waiting times to a minimum. Checkin staff did a great job. Local guides were good. A sufficient level of activities were offered. EMBARKATION a breeze. You can arrive well before your checkin time. You are greeted with a glass of champagne and invited to use the open restaurants. Your luggage will be in your room by your assigned checkin time. DISEMBARKATION-we had a curve thrown as we could not stay in port because of too many ships in Vancouver. Luggage was offloaded in the middle of the night. We didn’t hear a thing. We disembarked via tender according to flight times. Full breakfast services available. You had to be out of your stateroom by 10am. Tenders left according to schedule with staff assisting everyone. Our luggage was waiting at our terminal at the airport. One of the most efficient operations we have experienced. CABINS Deck 3. Be careful of location. Torshavn noise is audible almost every night. Not late into the night, but it may bother some. A very convenient deck. DINING-Dining room and World Cafe offered a varied selection. Soups could use some improvement. Replenishment of eating utensils/napkins was too slow. Chef’s table-staff could use better training. One visit we had two wine pairings and no food. The French menu was too rich; not a good balance between first and main courses. Manfredi’s was very good, but don’t try to have pasta as a separate course-throws them off! SERVICE in general was excellent. Lounges and bar waiters were great. Most were very personable-not long before they know your name and cabin #! Room steward was wonderful-Edwin. SHIP-beautifully appointed. Always spotless. This ship has a dome. I don’t think this is a feature that will be included in the rest of the fleet. Makes the 8th floor area very hot. Eliminates a nice viewing/drinking area. Don’t know if that is the reason why the 7th floor area of the Explorers lounge tends to be cold. The skins on the sofas are starting to shed. Most people rolled them back to protect their clothing! PORTS/excursions. Viking’s first visits to ports can present problems. Most of our excursions were organized. In cases where we took local shuttles the scheduled were mixed. We ended up seeing what we wanted to see. ACTIVITIES-a little more variety on sea days would have been good as this was a long cruise. Lectures varied and sufficient. Like the ability to view the port talk in your cabin on the following day. Very good selection of shows/movies on the in-room system. Free internet a great feature-reception was generally good. Suggestions-have hot water in the World Cafe for hand-washing. There were some illness problems. The internet system in the room for onboard account, reservations, etc needs immediate help. The ship can not control or correct any errors. The dining for Chef’s Table had the wrong info for almost 8 days. The general website also had errors for our trip. The map wasn’t corrected until a few days before we sailed. On board future booking-a great offer that we used. However, you need to book a specific cruise that you know you won’t be using. Mucks up the booking system for other Viking customers and the whole reservation system. Viking needs to keep its attention to detail at a high level as they release the rest of the fleet! We will sail with them again! Read Less
2 Helpful Votes
Sail Date: May 2019
What a wonderful experience!! This was our second Viking cruise on their luxurious 930 passenger max vessel. We are so proud to have been passengers aboard the Orion. The Viking Ocean cruise Team was outstanding in planning, ... Read More
What a wonderful experience!! This was our second Viking cruise on their luxurious 930 passenger max vessel. We are so proud to have been passengers aboard the Orion. The Viking Ocean cruise Team was outstanding in planning, execution, frequent pre-trip communication, airport transfer process, and the luxurious on board experience. Our cabin was a deluxe veranda style and very comfortable. Having been guests for cocktails in a friends cabin suite, we have recently booked our next cruise for a penthouse junior suite. The excursion selections were numerous and covered a nice variety of time and exertion. Our area helicopter tour at Valdez was excellent. The on board Viking Resident Historian lecture program was absolutely a “cannot miss” daily experience. Great subjects, content and presentations by Mr. William Simpson, resident historian and Howard Parkin, astronomer. The post lecture round tables were perfect for our more detail questions. The on-board planetarium was like being on a space flight to the cosmos. We even met for a midnight viewing experience of the International Space Station fly over and searched for Northern Lights viewing. Wow! Fitness center was excellent and equipment inventory was never a wait situation. Massage facilities and personnel were excellent. We enjoyed the wave pool facility. 4 PM tea was never missed. Our dining experiences in all restaurants was 5 star. Staff, selection, ambiance, and prompt service was outstanding. Manfredi’s (thanks to Ian and his staff), Chef’s Table, Restaurant were a great variety of cuisine. Evening entertainment was Hollywood quality and a great time. Overall the cleanliness and strict attention to sanitation was very important and they ship personnel did a discreet and outstanding performance. Thank you to Cesar, our Viking Tour advisor from beginning to end. The overall cruising experience provided by Viking Ocean Cruises was absolutely outstanding. Move this intinery up on your bucket list. You will never forget it. Read Less
6 Helpful Votes
Sail Date: May 2019
We chose this cruise because it included a lot of the places we wanted to go. It started in Tokyo, and ended in Vancouver. All the ports were wonderful. But the ship is what it is all about. Viking have the same layout with all their ... Read More
We chose this cruise because it included a lot of the places we wanted to go. It started in Tokyo, and ended in Vancouver. All the ports were wonderful. But the ship is what it is all about. Viking have the same layout with all their ships so this was a second cruise with them and we felt instantly at home. Checkin is always quick and very friendly and happy. A glass of bubbles as soon as you step onto the ship. Up to the buffet for lunch, then to your balcony stateroom. Our stateroom was a Penthouse Verandah, about the second from the bottom in their categories. It was very big with heated bathroom floors and mirrors. Plenty of storage space, wardrobes, drawers etc. room for our cases under the bed. Plus included mini bar, refilled daily, alcohol was included in our category. A pod coffee machine. All the crew were exceptional, remembering and using our names every day. The food was second to none. The specialty restaurants are included at no extra cost. The entertainment was very good with a few international performers and their own performers. We were very well entertained throughout the whole cruise. The best part is, there are no kids, no casino, and no pesky photographers taking your pic with every move you make. A free shore tour in every Port. Plus the thermal spa is complimentary, with its big thermal pool, saunas, ice bucket, snow grotto. Complimentary laundrette on all decks. Washer, dryer, laundry detergent, irons and ironing boards. Viking are very classy ships. We have been spoilt for any other cruise line. We have tried several others. But it will be Viking for us from now on. I can't say a bad word about Viking. Read Less
13 Helpful Votes
Sail Date: May 2019
This was our 4th Viking Ocean cruise and it pains me to only give the Orion a 4 star review. The Orion is definitely NOT an example of the Viking Ocean quality we have experienced on past cruises. Many new cruisers we talked to said ... Read More
This was our 4th Viking Ocean cruise and it pains me to only give the Orion a 4 star review. The Orion is definitely NOT an example of the Viking Ocean quality we have experienced on past cruises. Many new cruisers we talked to said they would not sail Viking again. Viking did a terrible job with communication. Our cruise documents stated we were sailing out of Yokohama, we sailed out of Tokyo Bay which created problems for those who booked hotels in Yokohama. Apparently due to the cruise being advertised as 23 days (it was 22 days) many had flights out of Vancouver the day after we arrived, plus Viking didn't have a berth for the ship so they offloaded our baggage in the middle of the night and then anchored in Vancouver Harbor. We had to tender for disembarkation. It was not as bad as it could have been but the next cruise pax were not allowed to board until 5:30 pm. that evening. FOOD: Manfredi's: food was sub par at best with entrees being so overcooked they were mostly inedible. The service was absolutely terrible. We ate there three times and cancelled our 4th reservation. Chef's Table: We had 4 meals there and most were excellent (didn't like the California one). The service was superior. For a 22 day cruise there were only 6 different menus so the choices were minimal. World Cafe: Eggs benedict under warming lights, no longer cooked to order. Omelette station nice, but the wait, long. The selection for both breakfast and lunch was tedious with most entrees tasting the same. All curries tasted alike. Sandwiched were no longer made to order. Main complaint however was the service with most waiters really not knowing what to do. At most breakfasts and lunches we were not offered beverages until our meal was almost finished. Restaurant: Most meals very good with a good selection to choose from. We would have liked to see some local offerings like Alaska Salmon, since we were in Alaska but none was offered. The service here was very spotty, some nights excellent, some nights not. In general most supervisors in the different restaurants seemed untrained and lazy, not really seeing the problems. Entertainment: Very good Port Talks: OK Enrichment: Very Good Cabin Stewards: Excellent Embarkation: Very good Disembarkation: Tenders Excursions: Nothing exceptional, except for expensive optional tours, mostly which were good. Planetarium: Interesting but a bit over hyped. Explorer's Lounger: Excellent servers We have signed up for another Viking Ocean Cruise so haven't given up on Viking. We just feel the crew in general needed more direction and training. Read Less
13 Helpful Votes
Sail Date: May 2019
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise ... Read More
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise also had many many people coughing and sneezing all day at every venue. The ship was on "yellow alert" several of the days. The ship allows passengers to serve themselves in the buffet restaurant sharing the same tongs and serving pieces. Guests sneeze and cough into their hands and then pick up the serving pieces and spread germs at every meal. My wife caught bronchitis on this cruise and is still coughing 3 weeks later. The heating and air-conditioning never worked properly in our suite and we were told by the guest services manager that is was a design flaw in some cabins which could not be fixed. Our suite was really noisy and no one on staff could offer a reason. The menus are boring, preparation is very good. We hated the chef's table. We really enjoyed the classical combo and the piano player and the entertainment team of 4 people who did 3 different shows in 35 nights. We're done over 75 previous cruises mostly on Oceania and Regent. This will be our last Viking cruise. We've cancelled 3 future Viking cruises and re-booked all on Oceania and Azamara. Read Less
10 Helpful Votes
Sail Date: June 2019
We booked this cruise directly through Viking in November 2017 - 18 months prior to departure. We were advised at that time we could upgrade flights as soon as flights became available. We duly did this through Viking. They organised the ... Read More
We booked this cruise directly through Viking in November 2017 - 18 months prior to departure. We were advised at that time we could upgrade flights as soon as flights became available. We duly did this through Viking. They organised the flights on our behalf. Five weeks prior to departure for Seward, Alaska we were contacted by Viking and advised that we would need an earlier flight to get us to Seward on time for the cruise. As we were taking a regional flight they advised that we could depart 24 hrs before the previous arrangements and spend a night and day at Heathrow airport. This was perceived as unacceptable. After much “discussion” we finally agreed to fly out to Alaska one day earlier than Viking had scheduled. Not an encouraging start to our cruise or to showcase their organisational skills. The cruise overall went well. Orion is a beautiful ship and our Stateroom on Deck 8 was very well appointed and we were looked after vey well by our Personal Stateroom Attendant. We were unfortunately disappointed overall with the standard of evening meals. Food in the Restaurant was as good as that in Manfredi’s but standards at the Chef’sTable were quite poor. Vegetables served were consistently overcooked in all restaurants and requests for veg to be served al dente were ignored. Evening meals were therefore variable. Service in the restaurants tended to be inconsistent and erratic. Requests for a pre meal drink whilst waiting to be joined by fellow travellers at the table took so long that the meal was alrady served before the wine arrived. We bought the premium wine package but standards of wine were no better than the standard package, although aperitifs / after dinner drinks etc were included in this plan. We were led to believe wine would be of a higher standard. We had the opportunity to make three reservations at the Chef’s Table. The one experience was enough - the menu was limited and standards not high enough. We booked extensive excursions, this being a once in a lifetime experience. Largely they were good but the Viking grading system was yet again inconsistent. Demanding, moderate, easy categorisation for excursions was variable. At Icy Strait Point we went on a “demanding” wilderness hike which compared with a gentle stroll so limited that the excursion leader stopped frequently to expand time taken. On our return we expressed concern with othe guests about our experience as on this occasion no evaluation sheets were dustributed. Viking staff reaction was disappointing. They did not want to know. At Juneau poor weather that had been forecast well in advance meant that our helicopter glacier trip could not go ahead. It was very obvious on that day that this would be the case though Viking required us to take the tender ashore, miss an opportunity to sign up for an alternative excursion only to be told that our excursion was cancelled as soon as we reached the shore. This experience could have been so much better if Viking communications were better. To be fair our trip was refunded but any valuable excursion in Juneau was lost. You will appreciate that we are unlikely to visit Juneau again so this was frustrating. When the cruise came to an end we had bought a post cruise extension organised by Viking in Vancouver. It cost £389 per person for 2 nights bed and breakfast. Our allocated hotel the Regency Hyatt was relatively disappointing particularly because breakfast was served to Viking guests in a large windowless conference room. The standard of food was poor but most importantly was diffferent to the standard of food served to non Viking guests in the main restaurant. For example the strawberries, fresh smoked salmon and extensive range were missing and replaced by cheap toast bread, melon as the only fruit available by way of example. Overall, the hotel on Burrard Street had a very tired feel although staff were very helpful. Viking did not ask for any feedback on this section if our experience. We gave feedback to the Viking rep at the Regency Hyatt who was lovely and very helpful but she explained we would have to contact Viking directly to complain. Despite this we enjoyed our tine in Vancouver it is a beautiful city. We tried to ignore our annoyance regarding lack of value for money. You may imagine we invested heavily on the cruise and prior to our experience were happy to do so. It did not overall live up to expectations. With hindsight we would have gone with another small ship provider or settled for a standard cabin as it was we were in a Junior Penthouse Stateroom (8003). As of writing we still have not received the refund from our abortive helicopter trip. Written contact via their contact form and a telephone call have unfortunately met with no response. We are not surprised given our overall experience of Viking Oceanic Cruises communications and organisation - or lack. Read Less
6 Helpful Votes
Sail Date: June 2019
Before booking our Alaskan cruise with Viking, my husband and I did extensive research about not only Viking, but many competitors as well. We feel, we got exactly what we expected and found that some of the complaints we did hear were ... Read More
Before booking our Alaskan cruise with Viking, my husband and I did extensive research about not only Viking, but many competitors as well. We feel, we got exactly what we expected and found that some of the complaints we did hear were from passengers who had no idea what they signed up for and then complained about it. Viking was a great experience for us and exactly what we wanted in an ocean vacation. Viking was enticing to us for what it offers, but for many things it does not offer as well. We wanted a cruise with no casinos, no children, no photographers snapping pictures constantly which we've lived through before, only a very small area for smokers, no rides/fancy water slides,and no charge for self-service laundry or drinks. My husband and I are avid life long learners. We wanted a cruise with like minded travelers who were interested in learning as much as possible. We got that! We enjoyed the many learning opportunities including the small Viking museum on board, port talks, enrichment videos on the cabin television, and Explorers' Dome. There were also guest lectures and talks with the Viking resident historian. We ran out of time to do all those educational options, but will next cruise! We really enjoyed all the dining experiences. Our room service for breakfast was right on time and what we ordered, The World Cafe offered a variety of food. We always enjoyed what we got and the many seating options affording us amazing views. We ate at Manfredi's twice and The Chef's Table three times. Manfredi's is an Italian restaurant, and the food was superb. We truly enjoyed The Chef's Table experience which we will caution is not for everyone. There's a set menu with paired wine for each course. You need to really be a foodie and be adventurous with your palate. We are, so we loved trying new food and wine. Again, we researched the dining options and knew exactly what we were getting. Plus all menus are posted on the cabin tv's, Voyager app, and outside the restaurants. The Restaurant was an excellent dining option as well. We enjoyed everything we ordered. One of our favorite treats was at Mamsen's. We went down early for breakfast several mornings and had their traditional Norwegian waffle with coffee where we could sit in the front of the ship relaxing with an ocean view and exceptional service. We did not purchase the optional alcoholic beverage package, but instead opted for the included wines. We really enjoyed the variety of wines from various parts of the world we were offered at lunch and dinner. We never had to wait long for a table or our food. The reason we didn't give dining a five star, we would have given it a 4.5 star if it were an option, is we felt there should have been more Alaskan food options which was advertised. We truly enjoyed the LivNordic Spa with snow grotto, steam sauna, jacuzzi, mineral pool, and heated loungers. It was so refreshing and relaxing. We went to the spa eight out of our ten days and were able to enjoy it each time with minimal passengers present. The staff was always making sure everything was in tip-top condition and took the time to get to know us and chat with us for as long as we wanted to continue talking. The service was exceptional. All crew members seemed genuinely happy and had amazing memories. When we entered many of the eating venues, the servers knew our preferences without even asking and greeted us warmly. They always treated us with respect and would spend many minutes just chatting with us. They took very good care of us. They not only greeted us, asked us how we were doing, attended to any concerns we had, but also kept the ship very clean in all the public areas and our cabin. As we've said before, we knew exactly what to expect for all our shore excursions. Again, we heard some complaints from passengers who didn't read what they were buying and then complained it wasn't what they thought. All of our purchased excursions were a five star except one. We did a whale watching tour, kayaking among the glaciers, bus/train ride to the Yukon, and Zodiac experience. We would give all those excursions a five star. The taste of Juneau was a bit disappointing as it was suppose to be more hands on cooking and learning about Alaskan cuisine than what it was. We did three free excursions and enjoyed two of the three. It would be nice if Viking had two free options - one for people with mobility issues and one for people who can do a tour that's moderate and above. We understand to make the free excursion available to everyone, it had to be a bus tour with easy walks, but it would have been nice to have more variety for the free excursion. Passengers also need to remember the amount or variety of animals seen on excursions is not within Viking's control nor is the weather. Come prepared. We were grateful to see what wild life we saw. We enjoyed the entertainment. The pianist and violinists that performed in the atrium were very talented. We also went to most of the shows in the theater where we could sing along and enjoy very fun performers. The cruise director and assistant cruise director were so warm and welcoming. They did a superb job both performing and making sure all activities ran smoothly. We also noticed how many passengers were into fitness and taking the stairs rather than the elevators. That was refreshing as well as not having to walk through several smoking areas to get to our destination. We met so many friendly passengers from all over the world. While we were among some of the youngest, we're both 52, we felt very comfortable and enjoyed ourselves. There were many opportunities to visit other passengers if we wanted during meals or the Wintergarden's tea time which we thoroughly enjoyed as well as opportunities to find a quiet, private spot where we could just enjoy each other. We were happy with all aspects of our cruise. Although there were some minor issues, there was nothing that would deter us from going on Viking again. It was truly a memorable voyage. Read Less
13 Helpful Votes
Sail Date: June 2019
We previously sailed on the Viking Idi/Viking Kvasir on the Rhine Getaway river cruise in June, 2016 and had such a great time we immediately booked the Alaska and the Inside Passage cruise on the Viking Orion as soon as this itinerary ... Read More
We previously sailed on the Viking Idi/Viking Kvasir on the Rhine Getaway river cruise in June, 2016 and had such a great time we immediately booked the Alaska and the Inside Passage cruise on the Viking Orion as soon as this itinerary became available in April, 2017. We were not disappointed. We have sailed on two previous ocean cruises (before Viking Ocean ships were launched) and this was by far the best. From every aspect, from trip planning and booking through shore excursions, dining, cabin, embarkation and disembarkation, our trip was virtually flawless. My wife has celiac disease and is therefore strictly gluten and soy free. We made this aware to Viking early on and Viking ensured that no matter where we dined onboard, from the Restaurant, though the World Cafe, Manfredi's and the snack bars, she was accommodated. Our restaurant manager, Ariel Aribella, ensured that no matter which venue we dined in on a particular day, my wife as able to view the next days gluten free options and select her meals in advance. The ship itself was beautiful and spotless. I have read virtually every review of the Orion since its maiden voyage and was frankly surprised at some of the negative comments. Most negative comments, not all, seemed to reflect personal preferences of the reviewer, such as food quality, cabin layout, excursion locations and guides, etc. We experienced none of these issues, except for one minor problem on the Juneau included excursion, which we believe was incorrectly described. More on that later We selected our excursions the day they became available after creating our wish list on the My Viking Journey website and each of these was available. We chose three optional and four included excursions. The best ones were the optional excursions in Sitka, Icy Strait Point, and Skagway. Our only disappointment was as stated above, the included Salmon Hatchery and Mendenhall Glacier Experience. The salmon hatchery was fine, but our only view of the Mendenhall Glacier was from an observation point five miles away and the only way we knew it was the glacier and not a cloud was because our guide told us it was. Other people on this tour had the same comments and we made our issue known to Viking Guest Services. They acknowledged they had had similar complaints and we received a phone call the next day from Viking promising to address the issue. All of our other excursions were great, from the History and Native Animals of Sitka, to the Bear Search in Icy Strait Point, and especially the White Pass Railroad in Skagway. The outstanding weather during the last two added immensely to our enjoyment of these excursions. Cabin: From our virtual exploration of the Orion on the My Viking Journey website, we pretty much knew what to expect from our Penthouse Veranda Stateroom, and we were not disappointed . The cabin was spacious for our needs, the storage spaces were more than adequate, even for our way overpacked suitcases (lesson learned). The bathroom was well laid out and we never felt crowded. The balcony was large enough and had plenty of space. Our cabin attendant, Romantino and his assistant were outstanding. Every need was immediately attended to and the cabin was spotless each time we returned. The cruise director, Spence Robson was fantastic. Not only was he constantly available around the ship, he introduced all of the activities, including the port talks, the entertainers, and the production shows, he also is a great performer. We enjoyed the production shows by the Viking Oasis show band and the Viking Vocalists. They were very professional and enthusiastic. Read Less
5 Helpful Votes
Sail Date: June 2019
We had always wanted to visit Alaska and when Viking announced in Dec of 2016 we booked. It was exciting counting down the days, all 888 of them. Viking and their staff were wonderful. Every one we came in contact greeted you warmly and ... Read More
We had always wanted to visit Alaska and when Viking announced in Dec of 2016 we booked. It was exciting counting down the days, all 888 of them. Viking and their staff were wonderful. Every one we came in contact greeted you warmly and were glad to be of service. The excursions department were able to accommodate our requests. The food was great, especially the Specialty restaurants. We ate at The World Cafe alot. The good was as good there as in The Restaurant. Viking really had the tenders organized. We never wanted more than 15 minutes to set to poer. This was one area we were really worried about; however, they had worked it out. We are booked on the Southern Crossing in March and before this cruise we were considering cancelling. After the experience on Viking Orion we are looking forward to the Viking Jupiter, our 3rd Viking ship. I cannot say enough good things about Viking and the overall wonderful experience aboard Viking Orion. I would highly recommend Viking and look forward to many trips with them. I would love to submit except all 1200 were deleted trying to photograph and eagle in flight on the last night. Will have to enjoy other's photos. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our second Viking Ocean cruise (our first was Viking Homelands in 2017--awesome!), this time on the Viking Orion. As with the Viking Sea, the ship is simply stunning. It is very elegant, tastefully appointed, and so well-designed ... Read More
This was our second Viking Ocean cruise (our first was Viking Homelands in 2017--awesome!), this time on the Viking Orion. As with the Viking Sea, the ship is simply stunning. It is very elegant, tastefully appointed, and so well-designed that it never seems crowded. You feel like you are staying at an elegant, boutique hotel. On par with the ship itself, was the crew--without exception friendly, helpful, and unobtrusive--and the food, which was excellent. The Orion has a planetarium (the Explorer's Dome), which honestly was not particularly impressive and unfortunately took up space that on the other Viking ships is better occupied by the upper floor of the Explorer's Lounge. The only downside was that this was Viking's first season in Alaska, and in some respects it showed--we had to tender in several places rather than dock being the new guy, and a few of the included shore excursions need some fine tuning. (Valdez is not visited by many cruise ships for a reason--but with a new pier and terminal it has a lot of potential, and does have a fascinating history. Definitely recommend scheduling an optional excursion here). But these were very minor hiccups that in no way detracted from a great experience. Viking is our cruise line of choice from now on. Read Less
6 Helpful Votes
Sail Date: June 2019
We have done 3 Viking River cruises and enjoyed them all. So, we decided it was time to try a Viking Ocean cruise. First and foremost, Viking needs to have BETTER included excursions. In just about every port the included excursion was ... Read More
We have done 3 Viking River cruises and enjoyed them all. So, we decided it was time to try a Viking Ocean cruise. First and foremost, Viking needs to have BETTER included excursions. In just about every port the included excursion was really no better than us getting off the ship to explore the little Alaska town we were in. In-fact, in Ketichikan we bought our own tickets to attend a "Lumberjack Show" (lasted just over 1 hr), and they cost $35pp. Why couldn't Viking have offered that as an included excursion? Bottom Line: Offer better included excursions and try and have more than 1 available in each port! Second, remove the curtains in the "Living Room", by the coffee bar and on the 2nd level. You can't see thru this material and it would be nice while your having a drink or coffee to see the scenery!! Third, you REALLY need to train your bartenders better. After trying two Pina Colada's and a frozen Daiquiri I gave up on any frozen offering. Each time the ice was not pulverized enough so when you tried using the straw, it would always get clogged. And yes, I went to THREE different bars and had the same very poor results. Hell, the first time my wife ordered a Banana Daiquiri, they brought it to her in a martini glass. No kidding, a Martini glass. Lastly, the entertainment was, for the most part, a joke. Every night a member of the ship's staff "entertained". The 4-some (2 guys, 2 gals) who did the Beatles show and the Abba show did a pretty good job, but the overall result was very un-polished and amateurish. We never (on a 10-night cruise), had a "head-liner" or a professional comedian or magician. Kudo's to the guys and gals who worked the stage EVERY night, but they should be "fill-in" acts not the main show each and EVERY night!!! If VIKING wants to compete with Azamara and Oceania they need to heed these words and I am sure the words of many other seasoned travelers. We have done one Azamara cruise, and VIKING isn't even close to them when it comes to food quality (and choices), entertainment, and overall service. We haven't tried Oceania yet, but have friends who have done both (Viking and Oceania), and MUCH prefer Oceania. Read Less
5 Helpful Votes
Sail Date: July 2019
We had been on many of the cruise lines in the past but really preferred the river cruise to the save my pool lounge chair mentality. So we thought we would give Viking Ocean cruise a try due to the number of people. We are so glad we ... Read More
We had been on many of the cruise lines in the past but really preferred the river cruise to the save my pool lounge chair mentality. So we thought we would give Viking Ocean cruise a try due to the number of people. We are so glad we did... specialty dining was so great. Easy dealing with food allergies too. The World Cafe was our choice most of the time. Great selection and after a full day of excursions we enjoyed cocktails and casual dining. The spa is the surprise. Beautiful facility open for all for free without scheduling a service. We enjoyed that daily. We also took advantage of the silver package. The wines and top shelf vodka was such a deal!! We are planning our next and will be going with Viking again. Alaska vista was indescribable, the captain did an amazing job getting us so close to Hubbard glacier and rotating 360 so everyone had a front row seat! Thanks to all Read Less
1 Helpful Vote
Sail Date: July 2019
We Carefully Choose viking Orion for our Alaska cruise when first available in 2016 because of ships open vista views and as a small ship also very importantly the itinerary and full package details . As our first Viking voyage we have ... Read More
We Carefully Choose viking Orion for our Alaska cruise when first available in 2016 because of ships open vista views and as a small ship also very importantly the itinerary and full package details . As our first Viking voyage we have been very satisfied and loved the ship it’s ambience decor space and lovely staff. With the amazing Alaskan scenery and fantastic wildlife and wilderness al around us we had one of our best ever holidays thank you viking, We started with a pre cruise in Vancouver lovely city, wonderful hotel by the bay , the pre cruise tour and lunch alfresco after boarding and sail out was lovely with seaplanes landing and taking off around us , and boats of all descriptions paddle steamers , sailing and small pleasure cruising craft to other ships then the cruise up the inside passage humpbacks sighting wonderful scenery sunsets and all enhanced by the ship! Really very good food right through the voyage onboard Orion majority of our meals we ate seafood,. Enjoyed all of the restaurants onboard, open seating only waited the once for a table but seated in restaurant reception with offers of drinks! There’s also a bar in the restaurant where you can have a pre dinner drinks . We enjoyed all our ports of calls and trips with only one complaint about the lunch on our Haines bear search and wildlife tour which was dealt with with a small refund to compensate however no bears seen but then that’s wildlife although we were probably not going to see any as Haines had hosted the state fair a few days earlier, trip highlights amazing Juneau glacier helicopter and dogsledding and glacier and whales trips , Valdez sail out amazing beautiful weather swimming in the infinity pool and hot tub and escorted out by high speed coast guard rigid inflatable with machine gun mounted and manned past all the Valdez salmon fishing fleets which were laying nets ! A James Bond moment! Dinner that evening a favourite with to start soft shell crab , lobster Thermidor and desert a lovely soufflé , with lovely wines and all made exceptional by Alaska delivering with beautiful scenery and Orca’s seen alongside during dinner !!! A Most memorable evening I must also thank the staff on Orion Nearly all were fantastic except for the future cruise lady? The shows on board such a small ship were all delivered by the Orion team and were excellent thank you to Jade And Karine and speedy and the viking band also bar waiters stewards Ivan and Corrinia ? Overall a fantastic holiday experience one of our very best highly recommend this voyage and ship if viking can keep price correct Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.0
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family N/A 4.4
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.5
Value For Money 5.0 4.0

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