3 Helpful Votes
Sail Date: August 2019
Had a great Time! Travel agent of 32 years, Been to Hawaii quite a few times. I thought it was great for being a older ship. Great for first timers, honeymooners, Family or groups. If your use to 5 or 6 star cruise ships this is not for ... Read More
Had a great Time! Travel agent of 32 years, Been to Hawaii quite a few times. I thought it was great for being a older ship. Great for first timers, honeymooners, Family or groups. If your use to 5 or 6 star cruise ships this is not for you. We had a mid-ship interior, sound proof was good compared to other ships. Shower was compariable to other ships. Erika- Great cabin Steward. Jami -cruise director was Wonderful!! China- Hawaii Ambassador-Was FANTASTIC!!! learned so much from her. Did Skyline and Liberty Dining room everyday. Entrees were good, some desserts need help. 96 percent of wait-staff was nice to us, a lot of them work very hard, 7 days a wk, 8 months straight. standard on most ships. Maui- Rented car from Hertz-Maui hotel .Walk 4 long blocks or take Uber there. Shuttle only M-F. Sat till 2p only. After hrs drop off on Sundays. Airport is 9 mins from pier-reach by taxi or Uber only. Hilo- Took $20 shuttle off Pier to downtown Hilo, gardens, Rainbow Falls, Candy Factory and 2 Beach stops on Hoppa on Hoppa off shuttle- very organized. Kona- not able to tender in due to waves, we spent more time in Kauai. Napili coast was AMAZING, you can take pictures either going or the return trip off the coast. Kauai-Took Free shuttle to Wal-Mart, Hilo Hattie's- 4min walk between the two, Harbor shops and Anchor Cove shops- great Beach right behind (walking distance), ABC stores-great place to pick up everything. Took Trolley from Harbor Shops-$50 pp to tour some of the island, open air seating 2 1/2 hrs Great Tour!. China such a wonderful lady, had classes on making real flower leis, Kukui nut and Ribbon Leis, Loved every single class. We learned the Hula and line dancing-what a workout! Entertainment was good- Broadway like shows-new crew. We planned where we boarded around 3p and unloaded the ship (around 9am) no lines, very easy. We used a transport chair for my mom to get around easy thru elevators and shows and to the cabin with no problems. We took Uber from Pier to Waikiki (about $20.00) 10mins. There is a Locker storage at the Pier $5 per bag ,they hold bags till 5pm. closed 10a-11a for lunch. We had a FANTASTIC Trip and we would go BACK! Thank you NCL!! Read Less
Sail Date: May 2019
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We ... Read More
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We have been on the Radiance of the Seas several times before, but found the ship in need of a makeover. The ship looks "tired". Compared to newer, more modern ships, it's furnishings look old and need of replacement. Our balcony cabin (#9208) was clean, but it had torn drapes and sheer panels. The sofa was well worn. While out on the balcony, rust could be seen in several locations. We had My Time Dining in the Cascades Dining Room seven of our 12 nights and found the food to be good. Three nights we went to the Windjammer and enjoyed the buffet. Two of the nights, Prime Rib roast was served. Two nights, Chops was our choice. Chops has never disappointed. The Windjammer breakfast buffet was also good. We chose to only go to the Aurora Theatre twice. I found the entertainment there to be not that rewarding. Throughout the cruise, we enjoyed the various singers, instrumentals and and violinists in the Centrum and Colony Club. This cruise had many Diamond, Diamond + and Pinnacle C&A members. The Concierge Lounge was only for use by Suite guests and Pinnacle level. The Diamond Lounge on the Radiance is small and only holds about 25-30 people. They had to open up the Starquest Lounge next door to accommodate all of the Diamond and Diamond + folks. The nightly happy hour was always crowded. We would wait until after 5:30 (when early dining started) to go there. All crew members we encountered would greet you with a smile and a greeting. Our Cabin Attendant, Lega, would call us by name after meeting us on the first day. Read Less
Sail Date: February 2019
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and ... Read More
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and vegetables not ripe. We arrived at 6pm for dinner and they had just opened the casual dining café....the food was cold!!!! even the French fries were cold?????!!! PAID FOR DRINKS PACKAGE - but each drink was taxed so even if you chose a drink below the stated $15.00 limit once they added tax and service charges you ended up with a charge on your account. SMOKING AREA- only one for the whole ship....and it is a big ship! The area allocated was small, hard to get to for older passengers or those with disabilities or those not good climbing two lots of stairs with buffeting winds as it was aft and on deck 13, totally unprotected from the elements!!! CABIN- LAYOUT & SIZE OK. Rooms were not ready till approx 4.30pm. Our balcony door could not be locked and on one night because of rough seas I had to get up 6 times/ grab the curtain pull it back inside the cabin and shut the door. I was travelling with my elderly mother who attempted to do this when it first happened and she fell and could have SUSTAINED A SERIOUS INJURY AT 87 YEARS OF AGE! When I rang guest services there was no answer although I tried several times to report the faulty door. The next morning I went to guest services and complained....late that afternoon a workman came to replace the locks and stated he had been VERY BUSY AS MANY DOORS HAD TO BE FIXED!!! Towels and sheets were not changed throughout the 7 days. Toilet broke down on the second day and was not fixed till late that afternoon approx 4pm so had to access the public toilets all day!!!! Hand basin plug not functioning and could not drain the water out of handbasin. Again was not fixed till late that afternoon. LIBRARY - unable to get library books out on weekends and only after 5pm weekdays....what? most people want to sit on deck , relax, lap up what little sunshine we got and read a book IN THE DAY TIME??????? And as we were stuck at sea it would have been nice to get a book and read for the day as there was nothing else to do!!! ENTERTAINMENT - very poor, stuck at sea for two full days, unable to dock anywhere and no extra entertainment organised to help pass the time. The shows we did see were amaturish and short (one only just over half an hour). No movie theater or big screen. PORT & SHORE EXCURSIONS - We were suppose to dock in six ports and got to call into two apart from Honalulu were we joined the cruise........ Read Less
4 Helpful Votes
Sail Date: December 2018
First time cruiser, so much of the information below was gleaned from that perspective. I'm a planner, and want to have information before a trip begins... We chose this cruise because my mother (Deaf, senior citizen, mobility ... Read More
First time cruiser, so much of the information below was gleaned from that perspective. I'm a planner, and want to have information before a trip begins... We chose this cruise because my mother (Deaf, senior citizen, mobility impaired) wanted to see "all" of the islands, for the last state on her list of visiting all of the United States. Of course, seeing ALL of the islands isn't possible, and inter-island transfers are prohibitively expensive, so we chose to do the NCL cruise. My parents have been on an NCL Alaskan cruise, and were happy to go again. My husband and I have never wanted to do a cruise, and this experience cemented that opinion. Yes, it was handy to unpack once, have food available when wanted, and to be moved from island to island. However, there were well over 2,000 guests onboard, and there are ALWAYS people EVERYWHERE. Getting on and off the ship was quite time consuming, and the tendering in Kona caused my mobility impaired mother to have to stay on the ship (and this tendering was NOT advertised in the materials, nor was it included in the 'before you sail' documents). We had a few other suggestions for improvements, but the cruise did the job of getting us to 4 separate islands. On the flip side, the times when I interpreted (sign language) for my parents, the staff were very accommodating and welcoming. This included the mandatory drill, shopping, disembarkation, embarkation, and dining. The cabin they were in was for disability, but not for Deaf/Hard of Hearing. The ship provided a mobile door unit (lights up when the door is knocked upon), and our steward changed the batteries on the second day. It worked well after that. Because the excursions through NCL were crazy marked up, especially for a group of 4, we rented a car in each port, except for Honolulu. That process also took upwards of two hours for waiting for/riding the shuttle, rental, gassing up, and the return shuttle. Even so, getting a car was the best choice. We got to do what we wanted, when we wanted, without being with a crowd of co-passengers. Even with the car rental fee, we saved money over paying NCL prices for tour tickets. Parking overnight was explained by shuttle drivers...obviously much more up to date than comments online. No problems with that in the 2 locations that were overnight in port. (Maui was overnight parking at/by the airport, use the shuttle to get to/from the ship; Kauai was at the ABC store just down the street ($20) or on that street (free)--a walk of 2-3 blocks. Easy. We booked a Maui Gold Pineapple tour (excellent), and were able to bring our complimentary pineapples onboard. Hawaii has a contract with airlines so that they can be carried on a flight with no extra charge. Our steward "G," was AMAZING, and helped to redeem the onboard experience. I'd hire him in a heartbeat for ANY job. We were aware that cruise lines are all about entertainment, including programs for kids, programs/shows for adults, and shopping. There are a variety of shops onboard, and similar shops at ports. I know that in Juneau, the cruise line owns many/most of the shops at the port...so am suspecting that may be true on Hawaii, as well. Go away from the port to shop, or to get a true Hawaiian experience. We met many amazing locals by exploring. The shows were really geared toward people who enjoy the Vegas-type experience...or summer camp on steroids. We went to one, and that was enough. With a full day and a good dinner, we just had quiet evenings in our cabins. My parents got a balcony cabin, so we all enjoyed the views. We chose a Luau at Lahaina, and it was wonderful! I looked at the pictures from the cruise-sanctioned event on Kauai, and it didn't come close to the excellence level of the Old Lahaina Luau. Again, a car is necessary to do most activities not provided by NCL. The end of the cruise included a swing by the Napali coast. Fortunately, my parents' balcony room was on the port side, as that's the side that saw the coast (luck of the draw, as that information is not provided ahead of time). The coast is beautiful...we left port at about 2:00, arrived there at about 5:15. We wish we'd had that time frame, as we had dinner reservations at 5:30. It was nice that the windows at La Cucina are on the port side, as well, so we could continue to view the spectacular scenery. If you are at all sensitive to wave motion, do NOT book a cruise. It wasn't stormy, but MANY guests were seasick the first couple of nights (staff, too). The seas weren't flat, just had swells. The movement of such a big boat was amazing! Passengers were laughing down the hallways, because we all looked like drunkards. This made it difficult for my mother, who uses a cane for stability. She had to hold on to the railings, or to us. Hand rails are missing across doorways, so when the ship is really rolling she held onto us. The 2 nights sleeping in port were lovely, no movement. Food: There is a staff member standing at the doorway of the buffet to squirt sanitizer into everyone's hands. There are stations as well, but many passengers go right on by. And then you see the people who sneeze all over their hands and touch things. Sigh. The buffet food was ample and had many choices. The burger buns were amazing, and the rest of the food was chain hotel average to above average. Breakfast pastries and soft serve ice cream only offered on one side. LOTS of people, and many don't seem to understand that there are LOTS of people, and so should be not standing stock still in the middle of everything, looking at what to eat next (or shouldn't just push in to the front of a line). Or standing in a group, having a conversation. Watch out for people who allow their children to run. Be prepared. Don't expect to be able to get through quickly. We ate Friday night at La Cucina ($$ on top of the "complimentary" dining), and it was worth it. Not excellent, but very good, and the windows provide great views. The setting was much more intimate than the buffet area, and the service was stellar. Beverages: Only water, coffee, tea, orange/cranberry/apple juice, milk and lemonade were available with the cost of the cruise. All alcohol is extra, as is pop/soda/coke. I can understand the alcohol, but soda? That's cheaper than juice and milk! It's $7.95 per person, per day for soda! The alcohol is priced at hotel bar levels. The drink of the day is $8.95, about a dollar less than the regular price, and each day's offering is listed in the newsletter. They aren't stiff drinks, but not watery, either. There was a whiskey tasting "class," which turned out to be all Jack Daniels products. The lecturer passed along misinformation, but overall a nice hour. $19, and totaled about 2 shots. If you desire to drink, do it onshore. Or, buy wine at the market and pay the $15 corking fee, it will save you big bucks. Wine: A bottle that I know is under $10 at the grocery store was on offer for almost $50. Glasses start at about $8. 2 days after the cruise was underway, a "Vino" package was mentioned in the newsletter (not online prior to cruising), which turned out to be a choice of 4, 6, or 8 bottles for a flat price (tiered for expensiveness of the wines). I don't know if it was available from the beginning; talk to a bartender or server for information. All of the above said, we're glad we chose to do the cruise, because it enabled us to see 4 of the Hawaiian islands. It was very much like being in a huge, all-inclusive resort. Not our cup of tea, but it served its purpose, and I know that there are (obviously) people who desire that type of vacation. We loved seeing Hawaii, and had a great time with my parents. Read Less
1 Helpful Vote
Sail Date: November 2018
My father and I had always wanted to go to Tahiti, he was turning 80 and I was wondering if we would ever get a chance to travel together since his health had suddenly deteriorated. Regent was the perfect cruise line. We were tired of ... Read More
My father and I had always wanted to go to Tahiti, he was turning 80 and I was wondering if we would ever get a chance to travel together since his health had suddenly deteriorated. Regent was the perfect cruise line. We were tired of the up charging for this and that. Wanted a cruise that we didn’t have to check our receipts for the day or worry about the extras. Everything was taken care of! This was a truly all inclusive trip. Of course there were crazy expensive drinks and cigars were extra ( which should be). Being people who enjoy finer scotches and Bourbons we were still satisfied with the selection on the ship. The staff went above and beyond to make our vacation unforgettable. The Crew even arranged to get us on a tour that had already left! It was the first time my mom was in the ocean with stingrays and sharks. Amazing! We got to know some wonderful passengers and staff which I know our paths will cross again. The entertainment was not like the mega ships, but we didn’t care. The craft sessions far surpassed anything on the mega ships! Unfortunately, I can’t remember names since I am writing so late. Broke my back riding horseback in Nuka Hiva. Do the Le Truck! Don’t go off and make your own plans there. My husband and I went diving and though the cruise line did not offer any assistance, some of the crew were very helpful in assisting us with getting some dives in and communicating with the dive shops for us, as well as making sure we got out on the first tender if needed. Definitely a trip of a lifetime! Read Less
Sail Date: October 2018
We had travelled on Ponant (L'Austral) previously and found that the size of ship, crew numbers, facilities suited the style of cruising which we look for. The destinations are different to other cruise lines with experts on board to ... Read More
We had travelled on Ponant (L'Austral) previously and found that the size of ship, crew numbers, facilities suited the style of cruising which we look for. The destinations are different to other cruise lines with experts on board to give detailed information about the destination and customs of the local people. Disembarkation at the ''ports'' is via zodiacs which makes for a fun experience. Travelling with only 200-230 passengers and 140 crew makes for an intimate cruise experience. Crew are aware of each passengers requirements as the same crew look after you whether it be the bar or restaurants. There are two dining options - a more formal dining room and buffet. There is a wide variety of food at both venues. Two main lounge areas are available serving beverages. Cabins are well appointed, always well looked after by cabin crew for whom nothing is too much trouble. There is a spa area with gym equipment which is open 24/7 - small but has enough equipment to counteract the food and beverages if required. Crew are obviously loyal to Ponant as we met crew on this cruise who we had met previously. We have since travelled on 2 more Ponant cruises and again met crew who we had met before and they remembered us. This is not a cruise for people looking for big bands, large shows but looking more for background music in a more relaxed environment. Shows performed by 5 dancers who also have other duties so are able to mingle with the passengers. There are activities arranged for sea days. All in all a wonderful small ship experience. Read Less
3 Helpful Votes
Sail Date: September 2018
We choosed Norwegian cruise line for their itinerary in the Hawaiian Islands. At that price, we were expecting something really nice. It cost us above 4800$ CAD for 2 persons. Flight not included. The cabin was ok, normal typical ... Read More
We choosed Norwegian cruise line for their itinerary in the Hawaiian Islands. At that price, we were expecting something really nice. It cost us above 4800$ CAD for 2 persons. Flight not included. The cabin was ok, normal typical inside cabin. Nothing bad to say about it and about the lady that took care of us all week. She did a good job. Food... OMG!!! The food was terrible. What you eat at the "A la carte" restaurant is the same food that you will find at the buffet but instead of going yourself, you have 2 waiters bringning it to you. The specialty restaurant, it cost us 80$ US more and we did not eat everything. Really disapointed. The steak was ok but dry, the mashed potatoes had garlic in it... I should say, the garlic had some mashed potatoes in it... Not good. The ship itself, not really luxury. On arrival, one pool was close and the water of the other one was foggy/blurred/grennish.... They painted the one that was close and when they put water in it, you could see the difference. New water and water I would never go in...... At port, we could notice that the ship needed paint. On decks, they did reparations but the finition was not there. Staff did not weems happy to work on that ship. One staff told us that the pop fountain machine at the buffet had been broken for 3 weeks. We had issues with our toilet and the staff said that there is toilet issues throught out the ship..... We could see rust on exterior deck. Rust that had been there for a long time. I cruised with Royal Carribean and never saw rust, food was amazing and service too... and for half the price of the Pride Of America. They are wheelchair friendly but it`s hard to get around as not all elevator goes on all deck and for someone in a wheelchair smoking, it`s a challenge to get to the smoking area. The itinenary is beautiful, the Islands are gorgeous, Hawaii has a lot to offer but I think Nowegian knows that they are the only one offering that cruise and just don't care about the rest. So the ship is called the Pride of America.... They should not be proud of it. As a travel agent, I would not recommand this cruise. You'll pay way to much for what you'll get. Other cruise line have lower price and the quality is way better. I don't think I would try any of the other cruise Norwegian has to offer. Read Less
4 Helpful Votes
Sail Date: August 2018
We really enjoyed our trip on the POA. We've done other NCL ships before but not this one. This ship is meant to stop/port multiple times but unfortunately because of hurricane Lane our port days were cut short. The Captain, ... Read More
We really enjoyed our trip on the POA. We've done other NCL ships before but not this one. This ship is meant to stop/port multiple times but unfortunately because of hurricane Lane our port days were cut short. The Captain, staff, and crew really made us feel safe and the ride wasn't too bad. Overall our room wasn't too bad, the bed was nice and we had a good view. Because there's not a lot of ports that a ship can port at in Hawaii some of them are more industrial so the views from out window weren't as nice but it doesn't matter much as you're off the ship exploring anyway. the food was pretty good at the restaurants. We had food in all the free options and we tried the Japanese restaurant which was a lot of fun and tasty. The entertainment on the ship was easily the best part of the cruise and really helped make the extra sea days go by. The cruise director Jami and assistant cruise director were awesome. The production shows were ok and the comedian was very funny but the best was the magician Kyle Marlett. He was hilarious and spent a lot of time with the guest, really made us feel special. Overall, the cruise was fun and we really enjoyed it. We are hoping to come back again just not during hurricane season haha! Read Less
5 Helpful Votes
Sail Date: August 2018
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty ... Read More
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty decent in all the free locations and very good in the paid restaurants. We really enjoyed the stake house. The Japanese restaurant was also very yummy. The entertainment and shows were great, the one that stood out was the magician Kyle Marlett. Best magic show we’ve ever seen! They Comedian was also very funny. The crew was pretty great. Most of them being American. You can tell they work hard long hours. We did some activities off the ship. The black sand beach was fantastic. Overall we were very happy with the cruise. No other cruise let’s you see Hawaii like NCL so it’s worth the money. Read Less
7 Helpful Votes
Sail Date: July 2018
Aloha Cafe was the buffet - open most of the day. Frankly this was a pleasant surprise, several items the whole family found to be very good and worthy of having again and again. That's the good news. The disappointments start with ... Read More
Aloha Cafe was the buffet - open most of the day. Frankly this was a pleasant surprise, several items the whole family found to be very good and worthy of having again and again. That's the good news. The disappointments start with the bar service - on several occasions I showed my unlimited soda plan card to the bartender and he then actively ignores me, serving other customers until I left in disgust. Not the type to make a scene myself. Not just my experience - brother in law ordered beers and was left standing at the bar for 20 minutes when the tender went off and disappeared. In one of the shows waitress took my room key to run a tab and then LEFT THE ROOM. Went to work a different bar and kept my room key in her pocket. I was left steaming at the bar for 30 minutes until a supervisor could track her down. Meanwhile my mother-in-law, wheelchair bound - wanted desperately to leave the tacky show that was going on but we were stuck there until I could get my room key back. Exceptionally poor bar service demonstrated in several bars and shows over the entire week. I think the only hope of getting any good bar service is to tip cash with every drink - the gratuity plan where you pay end of week just isn't enough to get the attention of the bar and wait staff on this boat. Entertainment on our particular cruise was not up to the quality of several other cruises we've done. Two shows hosted by the staff were really lame attempts to occupy guests while not spending money to hire actual talent. Poor taste, tacky, and lame --battle of the sexes, not so newly wed game, magic show, comedian--all were sub-par. Read Less
4 Helpful Votes
Sail Date: June 2018
First off, the staff was great. Everyone I met was fantastic. That was the best thing going for Norwegian. However, the food was most disappointing. Food items such as the corn on the cob was chewy, fish / meats were over cooked, ... Read More
First off, the staff was great. Everyone I met was fantastic. That was the best thing going for Norwegian. However, the food was most disappointing. Food items such as the corn on the cob was chewy, fish / meats were over cooked, potatoes were dry & even deserts were unbearably sweet. I also didn't like that a lot of the places were a separate charge. I came on a cruise to not worry about charges not take on more. It's really annoying to have to ask if everything is charged. Also, I have been on Carnival & Royal Carribean (RC) so I was comparing Norwegian to them. Carnival is a cheap cruise so you get what you pay for but I thought their ship had much more livelier parties and events. It seems the events only catered to a small group (10 people or less) while the rest of the group just watched = not engaging. RC's food was the best. I had breakfast, lunch, & dinner and was completely satisfied every meal. The staff were friendly and we had the same people so they knew us well. I appreciate the flexibility of going to dinner at any time but there is no connection with the waitstaff. That equates to better service for the guests and better tips for the staff. Also, the ship didn't have as many ammenties as RC. I remember 2 large pools onboard so if one was packed then we can go to the other. Housekeeping staff needs work. I never saw my staff and they would clean at weird times and I only got 2 towel animals out of 7 days. I don't really care about the animals but if you are going to do it, do it right. There were some events but not as many as I would have liked. The shows were good but need more of them. Overall, I wasn't too impressed with the Pride of America. I really enjoyed Hawaii but if I could do the same cruise, I would probably do it with another cruise-liner. MVP Staff: Andre (event staff), Chelsea (butler), Roberto (Skyline Restaurant) & amazing African-American dancer with fade haircut Read Less
2 Helpful Votes
Sail Date: June 2018
I had taken this cruise before, ten years ago, and it was wonderful. American Airlines caused us to not land in Honolulu until 6:15 p.m. We had time to make it to the pier by 7:00, but the ship sent a rep from a tour company to console us ... Read More
I had taken this cruise before, ten years ago, and it was wonderful. American Airlines caused us to not land in Honolulu until 6:15 p.m. We had time to make it to the pier by 7:00, but the ship sent a rep from a tour company to console us (and others) rather than taking us to the pier. We found out later from another cruiser that the ship actually left port early and was already gone by 6:15. They left early with full knowledge that we and others were going to be cutting it close because we (and others) called and notified them 8 hours in advance. American Airlines provided us with a hotel room in Honolulu and flew us to Maui the next morning at 5 a.m. where we had to wait for two hours because the cruise port wasn't open yet. When we finally arrived at the ship, nobody apologized. Nobody even acknowledged our ordeal. Nor did they offer anything in the way of recompense (onboard credit, a dinner in one of their restaurants, free alcohol, etc.) When we got to our room, we looked at our shore excursion envelope and found that 3 of the excursions we had booked would not accommodate for our walkers...even though this stipulation wasn't mentioned in any of the descriptions on the NCL website...which we had read carefully and never would have booked if they had said this. Why would people with walkers book excursions that state in writing that they will not accommodate walkers? And, rather than apologizing for our continued disappointment, the shore excursion agent on ship claimed that the website did say this, basically accusing us both of lying. She claimed that it states that all excursions above activity level one said this. But, they didn't. They said that it may require significant walking with steps and uneven terrain, which I can handle with my all terrain walker. She did manage to get us on two of the excursions by "calling in favors". But, we had to change the others at more expense. She claimed that this rule was because of liability. But, we realized that it was actually a space issue. All of the excursions that utilize large busses with storage compartments will accommodate walkers. The excursions that utilize small vans that have no storage refuse to accommodate walkers. So, at the end of the day, it was about profit...about packing as many bodies as possible onto those vehicles. The Aloha Buffet was a nightmare for both of us. It was crowded and unorganized which is to be expected, but made worse because there was no designated area for disabled persons with space to park walkers and wheelchairs. Rather, there were "disabled only" tables scattered around close to the walkways. We actually had an employee come and tell us that we would have to move our walkers out of the walkway. Where did he expect us to put them? Plus, there were no employees walking around to go get things for people or refill drinks, etc. which is common on other cruise lines. I actually saw one older lady with a cain fall down because there was water on the floor. My co-traveler is allergic to onions. There was no information at the buffet about what ingredients each dish contained. When she got tired of eating hot dogs, hamburgers, and making her own "onion free" sandwiches out of whatever she could find, we ultimately gave up and started going to the dining room whenever it was available (but it often didn't open early enough for breakfast before our excursions). And, the waiters in the dining room didn't know which options were onion free. Rather, they had one "allergy" waiter who covered both dining rooms to help those with allergies make the right choices. He, of course, couldn't do it well because he was only one human being trying to service two large dining rooms. Every evening, we would try to use the hot tubs after returning from our excursions. Around 6:00 pm, employees would start stacking up the chairs and closing down the poolside bars. When I asked about this, the staff member with insignia said that they had to do that in order to sanitize the deck, which was required by law. When I pressed about why this was being done so early, she admitted that it had to be done while the swing shift employees were still on duty; basically because they didn't have a night shift crew anymore. So, we were being denied use of the pool deck because NCL didn't want to pay late night workers to clean it after cruisers were asleep. Also, hot tubs are supposed to be "hot" by definition. We only encountered one that was actually hot one time during our cruise. And, cruisers didn't have access to the temperature controls. I brought this to the staff's attention twice but nothing was ever done. It's the same old corporate greed that I see everywhere. They're all laying off workers and pretending that they can provide the same service with fewer workers who are being paid poverty wages. It was obvious that, at some point, NCL made the decision to sacrifice service for the sake of profits...and it shows. I would not recommend this cruise to anyone over the age of 60, anyone with mobility issues, or anyone with food allergies. If you have no health issues and don't really care about service, then NCL is the cruise line for you. Several days after we returned home, I checked my credit card online and found that NCL had refunded about 2 grand from my card, which I appreciate. But, it would have been nice if they had indicated that they were going to do this. Perhaps, I could have enjoyed the cruise better if I had known that some money was going to be refunded to make up for being left behind. My attitude would have been much more positive if, when we finally made it to the ship in Maui, someone from NCL had met us outside with a complimentary drink, a bellman to take our luggage into the ship, and an apology. But, it appeared to us that nobody cared at all about our ordeal. Total lack of professionalism. Read Less
2 Helpful Votes
Sail Date: April 2018
Hawaii Celebrity Solstice review April 29 - May 11, 2018 We had a enjoyable cruise despite some bumps along the road. We embarked in Honolulu. The lines were short but the woman we had checking us in just couldn't get it ... Read More
Hawaii Celebrity Solstice review April 29 - May 11, 2018 We had a enjoyable cruise despite some bumps along the road. We embarked in Honolulu. The lines were short but the woman we had checking us in just couldn't get it together. We stood waiting for her to check us in. It took 30 minutes. We were not happy with that but couldn't do anything about it. Finally, we got on board. They were giving out Champagne and mimosas as we boarded. The ship looked great. It shined and sparkled. The rooms were not ready yet. So we found some lunch and then found a comfortable place to wait. We had the Classic beverage package and enjoyed some drinks while waiting. We booked a handicapped accessible cabin on deck 11 Aqua class. I use a scooter to get around as I have muscular dystrophy. The cabin was barren as usual for handicapped cabins but did not have enough storage. We had only one closet and only 4 small drawers. The balcony had a lovely built in ramp to get out to the balcony. We had two chairs and loved having matching foot stools for each. We spent may hours out on that balcony. The door to our room was automatic which was wonderful for me. It is so hard to drive my scooter and open the door at the same time. I found the whole ship to be wonderfully accessible. All the doors were automatic all around the ship. I was able to get everywhere. Waiting on elevators after shows were awful. I would wait for my turn however able bodied people wouldn't let me get in the elevator. By the time I was able to get to elevator door it was full of able bodied people. I would have to wait and wait. Most of the time I would have to travel to the back of the ship just to find an elevator. Then had to travel back to the front of the ship where our cabin was. I would have loved to travel the stairs but my disability makes it impossible. We booked no excursions thru the ship. We booked them on shore. Much cheaper and just as good as ship excursions. Since we were in Aqua class we were able to eat in the Blu restaurant. It was open for breakfast and dinner each day. We went to breakfast there a few times, however, I like waffles and Blu didn't serve waffles at breakfast. The buffet did serve waffles so we preferred to eat there. The buffet was quicker too. The buffet food was delicious. Two lunches in the buffet they had fish and chips which were wonderful. We ate all our dinners in Blu. The food was good. The waiters were very nice and knowledgable about the menu and food. I liked having a cosmopolitan at dinner. After 3 days the wine waitress in Blu would recognize me and would always bring me my cosmopolitan with out me even having to ask. This made me feel so special. I went to all the shows. I was always entertained. My favorite shows are usually production shows but I found these productions shows to be lacking. I enjoyed all the game shows. The newly wed game and liar liar were hilarious. All the comedians were funny and clean. We experienced an earthquake in Hilo. We were on the ship at the time. The whole ship shook while we were at the pier. It was quite the adventure. Not for one man. I went down to guest relations to find a man yelling at the poor guest relations attendant. Earlier in the day he went on a ship excursion to the Volcano. He wanted a full refund. He couldn't understand how Celebrity would take passengers to a place that had earthquakes and that Celebrity should have known a earthquake was going to happen. I had to laugh. I don't even think all those specialists with all their expensive equipment knew that an earthquake was going to happen. I don't know if he got a refund or not. Getting a bar drink during the day was next to impossible. We would go to the pool bar to find one bartender trying to get drinks for 10 people in line. This was a daily thing. However, at the show room at night it was super easy to get a drink. The bar waiters were abundant. We had the classic drink package and liked it. The only drinks I couldn't get were at the martini bar. It worked for wine, beer and drinks of the day. I spent most of my money at the spa. I do not get the popularity of the Persian Garden. It was included in our Aqua class cabin. Lovely view but those tile chairs are hard and uncomfortable. I got two massages which were wonderful but expensive. I also got a facial. I was not told to buy this cream and that cream. No hard sell. Actually no sell at all. I really liked that. I also got my teeth whitened. It worked really well. I went 7 shades lighter. I was happy at the time but it sure doesn't last very long. I am now home and my teeth look the same as they did before the whitening. Next is the horrible problem we had in our cabin. Bugs. We found 7 in total. 3 we found in our bed. They were not bed bugs. I was told they got in thru our balcony. We did not leave our balcony doors open. Only when we went in and out. This really was a problem. I have been on over 27 cruises and I have never had bugs in my cabin before. Despite the bugs, and the earthquake we really enjoyed our Celebrity cruise and still believe that there is no such thing as a bad cruise. Read Less
2 Helpful Votes
Sail Date: April 2018
I chose to take a Cruise to Hawaii with my sister, Jackie as neither one have ever gone on a vacation like this. Both of us have traveled and being many places. have seen the world through my 22 years of the military, but this Cruise was ... Read More
I chose to take a Cruise to Hawaii with my sister, Jackie as neither one have ever gone on a vacation like this. Both of us have traveled and being many places. have seen the world through my 22 years of the military, but this Cruise was the best thing and we had the best time of our life, fun Cruise activities, going to different Islands seeing the beauty of Hawaii. The Buffet style at Aloha so many people were rude and pushy. Embarkation very organized. Entertainment GREAT. The overall experience was OUTSTANDING. Hopefully someday could do another cruise with more family, but not booking with Collette they were a big disappointment. Going to the Arizona meant a lot to me as I have family who have served in the Military along with myself as Military Police, Chief Medic when deployed to Iraq 2004-2006. The snorkeling was the highlight of the trip for my sister and I as we loved swinging with the Green Sea Turtles, and the fish of Hawaii.. Read Less
3 Helpful Votes
Sail Date: April 2018
Overall, the US staff aren't terribly interested in anything beyond themselves. Dont get the soda package... bar staff will ignore you if you have one of those stupid germ cups. Customer svc staff aren't good for much other ... Read More
Overall, the US staff aren't terribly interested in anything beyond themselves. Dont get the soda package... bar staff will ignore you if you have one of those stupid germ cups. Customer svc staff aren't good for much other than general direction to shipboard locations. Entertainment OK w comedian a highlight. The magician was either cheap, new, or someone's cousin. Hawaiian duet in Pink's were excellent. Food in main DRs was average at best, and one meal w frisee duck salad & grilled duck breast had no frisee & breast cooked completely backward (no fat rendered, but overcooked & dry). Buffet is like a low-end land feeding trough w pre-cooked items, stale breads, packaged egg scramble. One A meal in Liberty Grill (premium $). Brazil could win a suit against the Charscuria for defamation. Could never get cabin below 75 until early AM. Would not recommend. If you're not constantly shoveling more money, they just don't care. Read Less
1 Helpful Vote
Sail Date: March 2018
We went to Hawaii for Easter week. The cruise was excellent from the butler to the steward and wait staff. If you want to experience Hawaii this is the way to do it. Shore excursions were fairly expensive but worth the price. I would go on ... Read More
We went to Hawaii for Easter week. The cruise was excellent from the butler to the steward and wait staff. If you want to experience Hawaii this is the way to do it. Shore excursions were fairly expensive but worth the price. I would go on this cruise again in a heart beat..The pen house suite for a good size, reminded me of a suite at the Hilton. Bed was extremely comfortable. My 12 year old loved the children's programs. The cruise director Jamie was awesome. I asked to meet the captain and our concierge made it happen. The captain showed up one night when we were out to dinner and introduced himself to us. The ship was in good shape to be 13 years old. This was our favorite trip, our trip of a lifetime and I would recommend this trip to my friends and family.I have to say I was rather leary because most of the ship employees are American workers-(because we tend to have less of a work ethic than some other countries) that is just my opinion but I must say the American workers did just as well. Loved this trip,. Read Less
6 Helpful Votes
Sail Date: March 2018
We are so disappointed in NCL. First they cut the cruise from 7 to 6 days, less than 2 weeks before embarkation. Promised to refund 1 day's cost. Have only received $10.87. Cancelled my shore excursions due to itinerary change. ... Read More
We are so disappointed in NCL. First they cut the cruise from 7 to 6 days, less than 2 weeks before embarkation. Promised to refund 1 day's cost. Have only received $10.87. Cancelled my shore excursions due to itinerary change. Have not refunded my $408 and seem to have no recollection of the excursions but do show a payment. Huh? Was refused entry to the Aloha Buffet because I was wearing a tank top looking bathing suit top. Was wearing shorts, shoes, and socks and had on more clothing than most at the buffet. Had a flood in our bathroom. Said we could move to another cabin but never followed up.Cabin steward said they sent a plumber to clean drains. We waited 3 hours but never saw one. Said they came while we were at dinner. Situation improved slightly but continued to flood with every shower. Sent to a hotel, not of our choosing. Only assistance at hotel from NCL were 2 women with signs pointing to registration. Were not able to assist with getting a wheelchair for my husband. Luggage was not delivered in a timely manner and when I went to check, I was told if I though I could get it faster I could go get it myself and directions to find it. I went there and a lovely woman from the hotel helped me find my luggage. I hauled them to our room, my self. Not acceptable. Calls to NCL have given us no results. Told me to put it in writing on-line and that it will take 15 business days for a reply. Never again!!. They are holding over $1200 of our money and don't seem to be willing to return it Read Less
2 Helpful Votes
Sail Date: February 2018
We chose this cruise because in our opinion it is an economic, easy way to see more than one Hawaiian island in a week. (We had done this cruise several years ago as well as previously having done a "land" trip around the ... Read More
We chose this cruise because in our opinion it is an economic, easy way to see more than one Hawaiian island in a week. (We had done this cruise several years ago as well as previously having done a "land" trip around the Hawaiian Islands). On the land trip we found that we wasted a lot of time at airports and changing hotels and finding places to eat. The cruise eliminates a lot of wasted time. It's a great way to "sample" the various islands to determine which one to go back to for a more "concentrated" vacation. The cruise: Embarkation and Disembarkation were efficient - we were on the ship less than 20 minutes after we arrived at the port. Our cabin was ready for us around 2:30PM. it was very clean. Everything worked. We were 3 adults in an obstructed Oceanview. We found there was plenty of room for 3 but 4 adults would have been rather tight. Our cabin steward was excellent! We made a number of requests (like extra pillows and having the double bed split into 2 twins). Every request was accommodated quickly and cheerfully. Food for the most parts was as expected - not gourmet but ranging from acceptable to good. We ate at the buffet and the Liberty restaurant. Contrary to complaints I have read, the service at Liberty was really pretty good especially the night we had Gennady as our waiter - very efficient, professional and interesting. The only area in which the food could use some real improvement was the desserts - most looked good but were tasteless. The crepes were good, the pound cake at lunch and the crumbles in the evening were good. The rest - frankly not worth the calories. Service in general was quite good and the crew seemed happy with their jobs (again contrary to what I had read in some reviews - it makes you wonder if these people were on the same ship). Entertainment ESPECIALLY "Toby Beau" was very good - really far better than on other cruise lines I have been on. We did not see the "Production" shows so I cannot comment on those. We did not take any NCL excursions but they seemed over-priced. We just rented a car on each island. Value for Money - overall Good - mainly because of the itinerary. Only NCL can offer this good an itinerary in Hawaii with that much time on that many islands. We spent the week before our cruise on Oahu, doing the sights there and I highly recommend that. Also I am mildly disabled - I use a walker and I found the crew were very accommodating. The tender crew in Kona were great. And I was always offered assistance in the buffet. Overall: The cruise was as expected and we were pleased. Read Less
7 Helpful Votes
Sail Date: December 2017
Spent our first night at the Hilton Garden Inn at Waikiki Beach. Just a 5 minute walk to the beach to take in a true Hawaiian sunset. The next day we boarded the ship and headed straight to the Aloha buffet to feast on all the wonderful ... Read More
Spent our first night at the Hilton Garden Inn at Waikiki Beach. Just a 5 minute walk to the beach to take in a true Hawaiian sunset. The next day we boarded the ship and headed straight to the Aloha buffet to feast on all the wonderful food. The milk shakes at the Cadillac diner was great and dinning in the Liberty dining room was a nice experience for the kids and grandkids. Our daughter was treated to a surprise birthday cake and song. I purchased a 10 photo package to have our family pictures taken on the Christmas decorated stairs. The professional quality was outstanding. The package also included a flash drive of the 10 pictures plus 1 free and a picture of the ship. We partook in several shore excursions that met all expectations. Our true highlight was the Luau on Kauai. After receiving the welcoming Hawaiian Lei, we enjoyed island food and Hawaiian history through island dance and music. One of our family members was in a wheelchair and was trilled by a special helicopter ride on the Blue Hawaiian Mokihana Helicopter tour at Kauai. Everyone enjoyed seeing the white waves crash on shore, waterfalls, and the green hillsides. I felt safe and the pilot shared the history of the island. Some of the family did the Bike Adventure on Maui and we all learned about growing coffee and chocolate on the Kona Mocha shore excursion. We ended our cruise with the Pearl Harbor and Honolulu city shore excursion which also took us to the airport. It was a solemn moment remembering our fallen treasures and the history that took place on that December day. Our family left filled with memories of the Best Christmas Ever! Read Less
6 Helpful Votes
Sail Date: September 2017
This cruise was selected by another family member, but we all felt the same way and will not be cruising Norwegian again. Check in was exceedingly slow, even though we had checked in "online" in advance. Our individual was ... Read More
This cruise was selected by another family member, but we all felt the same way and will not be cruising Norwegian again. Check in was exceedingly slow, even though we had checked in "online" in advance. Our individual was typing with one finger at a time, we'd had a long flight and were tired. All decks were called as being ready before ours at least an hour before ours and by the time we finally got to go to our room at 4:30, we immediately had to leave for a fire drill. Cabin steward was not receptive to notes to leave for replacement items (soft drink replacement from the mini-bar, ice, a replacement for an empty lotion -- of which you get one at the beginning of the week and that's it). They fail to tell you until the night before that there is a tender which transfers you from the boat to the port because the ship is too big to dock. This was a problem because we had an excursion booked and individual with limited ability to ascend the 12 steps to the tender, rather than be able to wheel them directly out a ramp. A lot of sections of the ship required considerable pushing to get a wheelchair over a hump. An elevator got stuck with us inside for a few minutes when trying to disembark in one port and we were unable to take the stairs down due to mobility issues. You are literally charged for everything, even after paying a hefty price for cabin and meals. Extra charge for "specialty' restaurants, mandatory 18% gratuities on everything, all alcoholic drinks and soft drinks (which we expected because it's a great money maker for them), photos, USB drives for the photos, etc. Shops are highly overpriced for American products which can be obtained in the American ports. Daily service charge per room, per person of almost $15 which is alleged to be used as "incentive pay" for employees, on top of the 18% mandatory gratuity, and on receipts there is yet another line for you to add a "tip." One bartender told us that the reason they started charging the 18% was because non-Americans don't tip. Non-Americans don't tip because good service is should be expected for the prices already charged. You are basically paying the employees wages with the service charges and gratuities so the ship's company can make more profit. There is a huge marketing push to book another cruise and obtain their credit card. Wine is $42 a bottle minimum, beer is $8, soft drink can is $3.51. And, of course, you can't bring any of that onboard with you. Disembarking is a nightmare with only two elevators which go down all the way to the gangway and 2,000+ people trying to exit at a port at any given time. Elevators are extremely slow with some pre-determined computerized attempt to service, which skips floors altogether, or opens it's doors with a semi-full load of 5 or 6 people and then indicates it's overloaded, even if the elevator claims it can take 13 people. I don't know what they consider when they estimate an individuals weight to come up with the number of people it can hold. The cabin appears to be smaller than cabins we've been in on other ships, even though we had an upper deck more expensive one with a balcony. The entertainers at shows were actually great. Service desk could use some work as twice we were provided wrong directions and wrong areas to report to. Our cabin steward could use some tweaking, others didn't have the same problem with theirs -- but it might explain why our deck was the last one ready so much later than the other decks. Bartenders were always pleasant. Assistance with wheelchair disembarking at final stop left us as the last five passengers on the ship quite some time after all passengers had left. And while we weren't expecting special privileges, we had been told that they would be happy to help us. There is a certain lack of empathy or accommodation when it came to our particular party. While the food in the East to West Asian restaurant was very good, the matre d' appeared somewhat snobbish towards us. Our age group ranged from 35-80 and we come from a large family. We will not recommend this cruise to any of our family or friends. Maui did not have many excursions available and not much to see in the port we were in; you were required to take the taxis as they were lined up (I thought this was an American cruise and we could choose who we wanted?) If you want to take an Uber or Lyft driver, you literally have to walk half a mile to get to them. Another huge inconvenience if you have anyone in a wheelchair. The stay there is too long considering the lack of available off-ship entertainment options. Kona does not dock at a pier, but you have to transfer from a tender and then wait 30-45 minutes in mostly sun to reboard for a return trip. NOT wheelchair or elderly friendly. Nawiliwili is the best port, with the best excursions (don't book them through the ship excursions; at this port at least you can be picked up right outside a decently short walk terminal.) Hilo is okay, but expensive excursions. Read Less
9 Helpful Votes
Sail Date: August 2017
I travelled with my mother from Australia. She is in a wheelchair so we required accessible rooms for our entire holiday. We arrived in Honolulu on Thursday 24 August 2017 and we had two nights at the Marriott pre-cruise. One of those ... Read More
I travelled with my mother from Australia. She is in a wheelchair so we required accessible rooms for our entire holiday. We arrived in Honolulu on Thursday 24 August 2017 and we had two nights at the Marriott pre-cruise. One of those nights was free through the ship. Our room at the Marriott was excellent, with three beds (two queens and a king) and two bathrooms. Transferring from the Marriott to the ship was easy. Everything is pre-arranged for you and they collect your luggage on the Saturday morning and transfer it over to the ship. You then travel by bus to the terminal. Check-in was easy. As suite guests we were sent through to the special suites area, and the concierge gave us a rundown of what to expect. We were then taken up to board the ship at about 12.30. From there, we sat in the Napa Wine Bar for about ten minutes or so before we were taken into Cagneys for lunch. Our room was ready by around 2pm. We stayed in suite 11528, category SG, which is an accessible penthouse suite. The balcony is large with a table and four chairs, two banana lounges and an extra chair near the door. There is also a wheelchair ramp from the cabin to the balcony. There was a massive king size bed with a padded bench across the front, a coffee table, a foldout couch, plenty of cupboard space/luggage space, two nightstands, and a large bathroom with a roll-in shower and raised toilet seat. There was a flat screen TV on the wall and plenty of movies to watch (for free as we were suite guests). The only issue with the room was that the bed was so high (it was raised off the ground so you could stow your luggage underneath) that my mother had difficulty transferring from the wheelchair to it, and there was nothing they could do about the height of the bed other than to offer her a stool. They attempted to make up the foldout couch for one of us to sleep on, but they did such a terrible job and it was so uncomfortable that we just decided to share the bed for the week we were on the ship. It was a king size bed so we could've fit another person in between us. Our room steward was Larry and he was okay. He had a bad habit of turning up late to tidy the room during the day and really early at night (say between 6pm and 7pm). I guess he was used to people who dined earlier than what we did? Our butler was Peter and he was fantastic. On our first day he came to introduce himself and to ask if there was anything we needed. He showed us how to access the cruise planner on the TV and changed some reservation times for us. He said he would bring us fresh juice and snacks every day, which he did. I cannot fault his service at all. He was fantastic. We had dinner at the buffet the first night and then didn't bother going back. It was pretty ordinary. The food was only okay. I had breakfast at the buffet a couple of times before early tours, but that was the only time we went to the buffet. We didn't bother for the rest of the cruise. For our first day at Maui I booked a tour through Valley Isle Excursions to do the Road to Hana. It was a fantastic tour and much cheaper than the ship tours. My mother stayed on board to have a day of rest. I was back on the ship by about 4pm, and brought some gelato back from the gelato shop on board for Mum. It is an extra expense but very tasty! That night we had dinner in the Skyline dining room. The food and the service were both excellent. The staff were friendly and helpful. After reading so many negative reviews for this cruise we were expecting the worst, but were pleasantly surprised. The main dining room became our favourite place on board to eat. On our second day in Maui we booked the Lahaina on Your Own tour through NCL. They put you on a bus and take you around to Lahaina (it takes around 45 minutes to an hour). Once in Lahaina they drop you at Hilo Hatties and you are given a shell lei (and encouraged to go in to Hilo Hatties to shop). We spent the morning wandering around Lahaina and had lunch at the Lahana Fish Company. The bus picked us up around 3.30 and took us back to the ship. All in all it was a very pleasant, easy excursion. That night we had dinner at Cagneys. As suite guests we were entitled to free dining at three of the speciality restaurants on the ship, including the ala carte restaurants. Dinner was delicious. The service was great and the restaurant is nice and quiet. For day 3 in Hilo we booked a tour through Mary Lou's Big Island tours, as we were unimpressed with what NCL was offering. This tour took us to the Volcanoes National Park, Jaggar Museum, Thurston Lava Tube, lunch in the town of Volcano, the orchid farm, the Mauna Loa macadamia farm, Rainbow Falls in Hilo and out to see the turtles sunbaking. It was great value for money and well worth it. We were back on the ship between 4.30pm and 5pm, and we had dinner in the main dining room again that evening. We then went to Deck 6 promenade on the starboard side to watch the lava flow from the ship, which was fantastic. For day 4 in Kona I took the tender ashore. It was quick and easy. I then took the free shuttle to Walmart (it runs every half an hour) to pick up some necessities, and once back down in Kona I took a stroll through the town and did some shopping. Once back on the ship at about 1pm we had lunch in the Cadillac Diner, which was delicious. We had dinner at La Cucina that night and once again the service and food couldn't be faulted. On day 5 in Kauai I booked the NCL 'Director's Cut' tour. On the NCL website this was listed as an "easy" tour, so we figured it would be appropriate for Mum to bring her wheelchair. They called us when we were in Hilo and said they wouldn't be able to fit the wheelchair on the bus and therefore she wouldn't be able to come. This was very disappointing, as we had booked this tour months in advance and they were well aware that she was travelling with a wheelchair. There was also nothing else available that she wanted to do, so she had to spend the day on the ship. Our butler ended up organising for her to go to the spa, which she thoroughly enjoyed, but she still didn't get to see any of Kauai. If we'd known a few weeks in advance, we could've made other arrangements. In any event, I did the Director's Cut tour and it was fantastic. It was in a smaller bus, and they played movie clips as they took you to the locations. The standout was Hanalei Bay, where we had lunch. The tour was finished by about 3.30 in the afternoon. I would definitely recommend this tour - even if you're not into movies, you certainly get to see a lot of Kauai and there are plenty of photo opportunities. We ate in the main dining room this night and once again had no problems with the food or service. It was all great. On day 6 we didn't bother going ashore. We had breakfast at Cagneys and then spent the morning relaxing on the ship. We had lunch at Cagneys as well (which was the only time we had any sort of slow service whilst we were on the ship - it took them ages to bring out our appetisers), and then watched the Na Pali coast sail by from our balcony on the port side. For our last dinner on the ship we ate at Cagneys again. Disembarking was easy enough. We put out our luggage the night before and then collected it in the terminal. I've read a LOT of negative reviews about the Pride of America, so we went in with really low expectations. We were quite worried about whether we'd booked the right ship. I can say that our expectations were exceeded. The ship was clean and tidy, and well looked after. There are plenty of places to sit and read a book if that's your thing. There are plenty of dining options and the speciality restaurants are not that expensive. If you plan to stay on the ship, there are plenty of activities to do during the day. We didn't have a problem with any of the staff on board - perhaps a couple of the waiters in the main dining room weren't as friendly as they could've been, but they certainly weren't rude. We found the ship to be in great condition. Our room was excellent, as was our butler. Going back and forth from the ship was very easy and efficient as well. We did have a suite, so I can't say what the regular cabins are like, but I found that I was hardly in the room at all as the itinerary is so port intensive. I would definitely recommend this cruise for anyone travelling to Hawaii and I would do it again in the future. It was excellent. Read Less
7 Helpful Votes
Sail Date: August 2017
A few glitches are to be expected and happened, but there discription of the excursion "Rainforest Zipline & Waterfall Adventure" is total fictitious. It is a totally beginner course with very little thrill. I am 73 and it ... Read More
A few glitches are to be expected and happened, but there discription of the excursion "Rainforest Zipline & Waterfall Adventure" is total fictitious. It is a totally beginner course with very little thrill. I am 73 and it was a boring piece of cake. All four in our party felt the same way. When we pointed this out to the excursion director his comment was the discription is appropriate. Not true. We have taken other Zipline tours with NCL and they were great. Do not wast your time on this one. So, stay away from Cagney's, a waste of money. The Brazilian barbecue was excellent and a lot of fun, although you will not want to eat meat for a while after you have had it. I had a great fishing trip while in Kona on the Kona Blue. I caught a 623 pound Marlin. Visit their web sight for details. You take cab to the harbor and they get you back in time so you can return to the ship. We traveled to the cruise on united airlines. We travel a lot and not my first choice in airlines. Wifi did not work coming or going. They did apologize profusely. I think both boarding and leaving the ship went as smoothly as could be expected when you consider they are trying to move 3 thousand people in a short amount of time. I would advise that you board in the last hour before the ship embarks so you can go directly to your cabin and not have to sit around and eat or drink, when you board. Otherwise enjoy Oahu a little longer. I would avoid the ship's transfer from the airport to the hotel. It took us 1 hour and 15 minutes on the shuttle with several stops before our hotel. A cab takes about 22 minutes for the same trip and with 4 of us it was much less expensive. Lloyd E. Read Less
8 Helpful Votes
Sail Date: August 2017
My husband and I are new to cruising on the open water (we have done the river cruise in Europe) and chose this Cruise as our introduction to cruising because it only travels around the islands and does not spend days at sea. This Cruise ... Read More
My husband and I are new to cruising on the open water (we have done the river cruise in Europe) and chose this Cruise as our introduction to cruising because it only travels around the islands and does not spend days at sea. This Cruise was everything it purported to be, with a very casual atmosphere, great daily entertainment, excellent operational systems and amazingly helpful staff. I read some of the critical reviews and can only say that these people obviously do not plan properly. Every specialty restaurant we tried was superb - the food was 5 star and the efficiency of the staff was top notch. Yes sometimes there were people waiting for tables, but this was mainly because they had large parties (5-6 or more) and hadn't booked. The specialty restaurants are limited in capacity and no one wants to rush you through your meal, so the best way to go about eating at one of these is to plan ahead and book, its easy, the facilities are on board and easily accessible. You can't expect to rock up to a restaurant of this type at home without a booking, so why would you expect it to be otherwise on board? There are so many eating options we could not fit all of them into our 7 nights, we did however try 7 different ones and rated all of them as excellent. The cruise for us (coming from Australia) was great value and the perfect introduction to cruising, the rules were flexible which made for a very relaxing atmosphere. We spent one night in Honolulu prior to the cruise and a further 2 nights there post cruise, the accommodation and extras in this package made the trip extremely enjoyable. As it was our 4th time in Honolulu, it was wonderful to experience the laid back feel of the other islands by taking this cruise - the contrasts with Honolulu are amazing. As well as enjoying the various island highlights, we feel very privileged to have witnessed lava flowing into the sea, and to have seen the beautiful Na Pali coastline's magnificent cliff sides, with nature providing the most amazingly brilliant Rainbow just to add to the experience. This was a wonderful trip for us and we would not hesitate to recommend it to all our friends. Read Less
3 Helpful Votes
Sail Date: June 2017
I was disappointed with the cruise. Cabins are small which is normal for a cruise ship. I was expecting this. I was not expecting the size of the shower. It is extremely small. It was so small, I could not bend over while in the ... Read More
I was disappointed with the cruise. Cabins are small which is normal for a cruise ship. I was expecting this. I was not expecting the size of the shower. It is extremely small. It was so small, I could not bend over while in the shower. Our cabin was loud and we got little sleep most nights. One reason is that it was next to cabin stewards area where the stewards were talking and bumping carts into other objects. One other reason is that the flushing toilets are suction-based and are very loud. You can even hear toilets flushing in other cabins. There was a creaking railing on the ship that sounded like someone was moving deck chairs all night long. This was never fixed even though it was reported. The food was marginal. The NY strip steak was fatty and tough. The Pot Roast was also tough. The East Meets West restaurant had the best food, but it was only good. Service was slow at most sit-down restuarants. The ship floor plan is chopped up, is confusing and frustrating. Not all aisles go through from the front to the back of the ship. Some dead end into restaurants and then sometimes you have to backtrack to an area where you can get to one end of the ship. In the dock area, there was a safety cone in the middle of nowhere. I tripped and fell over it while trying to put back all of my boarding documents. Wheelchair access is poor. Going into a few restaurants, there are metal bars that protrude from the floor about 2 inches and go the width of the opening. It is difficult to get across these with a wheel chair without someone lifting the front end and then back end of the chair. Some other doors have steep ramps that are difficult to navigate. The automatic door open buttons, where installed, closes the door on the wheel chair most times. The length of time these doors stay open must be increased. Because the ship is a US flagged ship, the staff is required to be 75% US based personnel. The service provided by these people was not as good as foreign based crews on other ships. Get on the starboard side of the ship. Most good views were on the starboard side. The only time we tried to do an onboard activity, we were kicked out so that could make money on an art auction The cabin steward was great. The beauty of Hawaii was also amazing. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable ... Read More
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable scooter . We saw nothing of Hawaii only the shops around the dock area. The entertainment was so poor that the passengers were leaving the theatre as the shows were going on , some shows were over a year old as seen on an Alaska cruise before. Staff and food were very good but a complete waste of money for us would not do this again. This could be our last cruise on Celebrity or Royal Carribbean as we feel like that the qualiy has dropped below the standard we expect from them.Tendering is a complete nightmare for those with a disablity as we were informed 3 times that we could take her travel scooter on the tender and when we got to the tender we were informed that it was not possible to take it. Read Less

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