Talked in short. We have group of 20 people including 4 elderly
1) Minimize trip period from 3 nights to 2 nights with short notification
2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different floors even we requested to be on same floor)....due to trip period was being changed. They relocated all 7 rooms into 4 different floors & the worst things was 2 ...
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer service officer, Ms Wu who was the shift manager stated he was off duty and he would get back to me. 2 days later I returned to the desk and was told he was too ...
Most of the crew members have a bad attitude. Felt like they just wanted to complete their jobs and get out of there. It's 6 days of nightmare but we tried to stay calm and minimize any need to request for a service after several bad experiences on the first day itself. We took the cruise from Hong Kong to Japan. Most stops in Okinawa are very brief and shore excursions were mostly filled with ...