Great Customer Service experience on this cruise. The Square's customer service agents, destination staff, and their supervisors were all top-notch. The personalized attention we received will keep us coming back to Seabourn.
Dining was hit and miss. We had some inedible and salty food at Earth and Ocean, where we usually like to dine. We had terrific Indian food that was specially prepared for ...
We are avid cruisers (7 lines) and this is our 4th with Seabourn.
This was suppose to be our 'celebratory' 40th wedding anniversary dream vacation!
The corona virus situation was a fast paced, evolving situation which we were acutely aware of. We landed in Hong Kong, our start point on Jan 31/20. The WHO had declared the Corona Virus a "global health emergency" the day before. ...
Not having cruised to the extent of some others, we have previously sailed with Silverseas and Oceania and so do have something to compare with.
Firstly, the good:
Embarking in Hong Kong it was really nice to have our luggage already in our cabin by the time we got there, which was less than 15 minutes from kerbside drop-off!
The cabin was very spacious ( V5 grade ) with the benefit of a ...
By Glyn May
The waiter, sensing that our patience was wearing thin, dropped a bowl of hot chips (fries) and a bottle of tomato sauce at our table.
“Chef’s compliments”, he said, “ dinner is going to be a bit late”.
Classy cruising. Not.
Two days earlier, a crewmember carrying a sharp-edged tray had accidentally slashed my wife’s arm badly when he bumped into her in the breakfast queue. ...
Chose this cruise as we had never been to the Asian region by ship.
The Ovation was wonderful, the Staff and Crew were the best we have encountered on any cruise line .The food was beautifully presented and top quality.
Handre is certainly the number 1 Cruise director.The Hotel Manager was Helmut Huber top guy and turned out to be a very funny man, actually hilarious!The Food and Beverage ...
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated.
Our cabin was the same size as on the Sojourn and Odyssey. One problem was that the drawers in the furniture across from the bed were very hard to access and the space there has only enough room ...
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for the worse. Now in Asia, the Ovation is a bit better than the Encore but sorely lacking for an ultra luxury cruise line.
The ship is beautiful and the cabins and ...
The good
A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional.
The bad
The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel ...
I had always heard that Seaborne was the top of the heap. Let me break down my experience
The ship
The bedroom furniture was chipped and worn. This may be expected and really didn't effect anything
The staff is wonderful and helpful
The food was less than we expected for we always heard how great their food was. Very little deviation from Resturant to Resturant . The wine that is ...
This cruise and Seabourn especially was chosen based on recommendations from friends who were spot on. The ship, the food and drinks, the cabin and the entertainment were all top class. The female cruise director must be a gem for this cruise line.
We started our cruise in Hong Kong and visited Xiamen, China, several ports in the Philipines including Manila. Thereafter Borneo, Singapore, ...