3 Fort Lauderdale (Port Everglades) to Caribbean - Eastern Royal Caribbean Enchantment of the Seas Cruise Reviews

I have taken 3 cruise and have never written a review because I have always been more than satisfied with the cruise. This cruise did have enjoyable moments. However, it does seem that often misery can overshadow joy. Getting on the ship ... Read More
I have taken 3 cruise and have never written a review because I have always been more than satisfied with the cruise. This cruise did have enjoyable moments. However, it does seem that often misery can overshadow joy. Getting on the ship was fine. Like always simple and easy to check in. However, we were rerouted do to an "electrical problem" on the boat. We were supposed to end in Key West but started there. Which would not have been a big deal except we got to Key West at 7:00 am left at 1:30 pm. Nothing opened until 10:00 am so we had 3 and a half hours to enjoy the port. Not nearly enough time!!!! Our next port was Cozumel, Mexico. What a total disaster!!! People just congregated in the hallway on the first floor waiting to get off the boat. You were not supposed to get off the boat until Noon unless you had an excursion (which we did). However, there was no one to check and make sure this didn't happen. Many people missed their shore excursion because they could not get off the boat. We were told it was unorganized because RC does not typically tender in Cozumel, but was forced to because we changed our port day. Unacceptable! The staff should have know what to do. Tendering in Belize was nearly as bad. More waiting with little organization. Again many people missed their excursions because of delays tendering. The basically herded everyone in to the auditorium and we waited and waited and waited. However, the absolute worst was getting off the boat once we returned to Ft. Lauderdale!!!! The ship was a ghost ship. There were no employees to be found to give any direction. No announcements were made. Fist day on board we were told not to put our bags out the night before just to do the carry off ourselves. Which is normally what we do anyway. For the early carry off we were told to gather in the lounge on Deck 6. When we found out that we were disembarking from deck 4. It was a mad rush to the elevators to get off. People were pushing, shoving, and rolling over each other with luggage. There was even a fight. Simply awful then we got stuck on deck 4 with hundreds of people for over an hour. There was no where for the older people to even sit. If one person would have fallen they would have been trampled to death! It was awful!!! Carnival call by floor which is much better way. There is little or no congregating in the hallways. Food was not good at all. Choices were few in the dinning room. One night our entire table got up and left because there was nothing that appealed to us. I will never ever go on this boat again and it is quite possible I will never go on RC again either. Read Less
Sail Date December 2007
My wife and I currently sailed with Royal Caribbean. Our flight was canceled and our guaranteed flight was not taken care of. We booked a flight with another airline and Royal Carib. refused to reimburse us. Next our itinerary was flipped. ... Read More
My wife and I currently sailed with Royal Caribbean. Our flight was canceled and our guaranteed flight was not taken care of. We booked a flight with another airline and Royal Carib. refused to reimburse us. Next our itinerary was flipped. This put us in Key West from 9AM to 2 PM. It is not a happening town at this time. We had a pub tour scheduled for 5PM at first. Now it was set for 10AM. What a joke! Our next stop was Cozumel. This went off without a hitch. We leave Cozumel and around 2AM in the morning an announcement wakes us up to let us know we are returning to Cozumel to return a "passenger" who was seriously hurt. Oh and by the way, we will not be going to Belize as scheduled. Turns out that the "passenger" was a crew member. We were within helicopter and boat access to get him off. Instead we sail 4 hours to return him to Cozumel. I am in the medical field and a four hour wait tells me he was not in that bad of shape. Royal Carib then decides that it will be taking us to a small island that they own called CoCo Cay. It was a joke. They actually had the nerve to charge for activities after they canceled a major stop of the cruise. They also were excited about a BBQ they would be hosting on the island. It was hamburgers and hotdogs they brought over from the boat. I ate very little due to the thousands of flies that also ate on the food as you were trying to get to it. Customer Service offered nothing to us for all the problems when we got back. We are currently fighting with them over the airfare that we couldn't use that they guaranteed. I am an old school person. If you can't deliver what you sold, give the customer something equal to or better to remedy the situation. Royal Carib attempted neither. We will never cruise with them or Celebrity since it is the same customer service group. For our first time cruising it was a sad and disappointing experience. A last note is that the food on Royal Carib. was just sad. The buffet would be a downgrade from something like Golden Corral. Read Less
Sail Date November 2007
Enchantment of the Seas 5 day cruise 09 11 2006 to 09 16 2006 Cruise Experience over 22 cruises Embarkation Instead of sending us the Immigration form for the Bahamas so we could fill it out before we got to the port, they had hundreds ... Read More
Enchantment of the Seas 5 day cruise 09 11 2006 to 09 16 2006 Cruise Experience over 22 cruises Embarkation Instead of sending us the Immigration form for the Bahamas so we could fill it out before we got to the port, they had hundreds of people sitting everywhere trying to fill out the forms, this isn't too smart of them. Food One of the main reason people cruise is the food and it is a real hit or miss on this ship. On only the formal night was the food excellent and on lobster night it was good. But on the other 3 nights the food was barely ok. Lunch was the exact same thing everyday in the dining room and buffet, which is ridiculous, I have never seen that on a ship before, the same exact food everyday. Don't take this cruise if you like good food. Dining room service Excellent, as to be expected. I think almost every ship these days has excellent service in the dining room, except for Carnival. Room steward This was the second worst room steward we have ever had in over 20 cruises, the worst was on Celebrity which is also owned by Royal Caribbean. The day we got on the ship our room wasn't ready until 3 pm. Then, on the day we went to the private island we left a note on our door to do our room. When we got back at 4 pm the room still wasn't done. I also sent a shirt out to be cleaned and it was supposed to be back by 5 pm the next day. At 5 30 pm no shirt, had to call them to get it delivered at 6 pm. Service In the buffet the service was excellent, they would also get your drink for you. The customer service desk always had a long line, so they really didn't care much about customer service. Overall, the customer service on the whole ship was ok, but much better than Celebrity. Shows They had the worst singers, comedians and shows I have ever see. They would sing a popular song, but no one had any idea which song it was because the singer was so bad. The shows were a real waste of time. They should just do away with the shows on this ship and just have the stupid art auction all the time. The art auction would take over the whole ship everytime they did it, and only about 20 people were interested each time. Activities I would say for a large ship, they were very few activities. On the NCL ships, they have at least 3 times the activities of this ship. Keep that in mind if you like to do things. Spa Royal Caribbean is all about money. In the remodeling of this ship they took out all the free steam baths and now you have to pay if you want one, that's so stupid. Private Island They have the most beautiful and largest private island I have ever seen, with real houses. The beach was a mile long with so many chairs, that only about 20 percent was being used. Compared to NCL private island, where the beach was only about 200 ft and everyone was fighting to get a chair and it was so crowded. Captain Normally I don't mention the captain of the ship, because they just do what they do.. But this captain was very straight forward and honest about everything. He is also the funniest captain we have ever seen. They should put him in the show. Cruise Director Again, normally I don't mention the cruise director, because they just do what they are supposed to do. But, this was the absolutely worst cruise director I have ever seen. He would tell jokes and no one out of 1,000 people would laugh, he was that bad. They must have gotten him the same place they got the comedians. Ship Design Even though this ship has been around 8 years now, the design is excellent. It doesn't have the mall the newer royal caribbean ships have, but the atrium is very nice. The 2 story dining room is also very nice. The ship design is much better than even the new NCL ships. The whole ship looked brand new except for the carpet which needs to be replaced on the whole ship. Also, they have a very nice band playing in the atrium almost everynight, but they are so stupid they put them in the smoking section. Now, on a ship do you have more smokers or non smokers. Of course you have much more non smokers, so why put the band there. Also, this ship definitely has some water problems. On the first day of the cruise, the water in everyone's room was totally yellow and many times there was no water. I know people that took this cruise 2 years ago and they had the same problem then also. Disembarkation Took a very long time, we had the longest wait on this ship, longer than on any other ship before. Overall Despite all these things, we did have a nice time on this cruise, as we always do. But, you can see that Royal Caribbean really doesn't care about customer service especially at the bar or in the room. They also really don't care about the food you eat or the water you drink. Read Less
Sail Date September 2006
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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