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My wife and I currently sailed with Royal Caribbean. Our flight was canceled and our guaranteed flight was not taken care of. We booked a flight with another airline and Royal Carib. refused to reimburse us. Next our itinerary was flipped. This put us in Key West from 9AM to 2 PM. It is not a happening town at this time. We had a pub tour scheduled for 5PM at first. Now it was set for 10AM. What a joke! Our next stop was Cozumel. This went off without a hitch. We leave Cozumel and around 2AM in the morning an announcement wakes us up to let us know we are returning to Cozumel to return a "passenger" who was seriously hurt. Oh and by the way, we will not be going to Belize as scheduled. Turns out that the "passenger" was a crew member. We were within helicopter and boat access to get him off. Instead we sail 4 hours to return him to Cozumel. I am in the medical field and a four hour wait tells me he was not in that bad of shape. Royal Carib then decides that it will be taking us to a small island that they own called CoCo Cay. It was a joke. They actually had the nerve to charge for activities after they canceled a major stop of the cruise. They also were excited about a BBQ they would be hosting on the island. It was hamburgers and hotdogs they brought over from the boat. I ate very little due to the thousands of flies that also ate on the food as you were trying to get to it. Customer Service offered nothing to us for all the problems when we got back. We are currently fighting with them over the airfare that we couldn't use that they guaranteed. I am an old school person. If you can't deliver what you sold, give the customer something equal to or better to remedy the situation. Royal Carib attempted neither. We will never cruise with them or Celebrity since it is the same customer service group. For our first time cruising it was a sad and disappointing experience. A last note is that the food on Royal Carib. was just sad. The buffet would be a downgrade from something like Golden Corral.

Royal Caribbiean drops the ball, big time!

Enchantment of the Seas Cruise Review by harleymack

Trip Details
My wife and I currently sailed with Royal Caribbean. Our flight was canceled and our guaranteed flight was not taken care of. We booked a flight with another airline and Royal Carib. refused to reimburse us. Next our itinerary was flipped. This put us in Key West from 9AM to 2 PM. It is not a happening town at this time. We had a pub tour scheduled for 5PM at first. Now it was set for 10AM. What a joke! Our next stop was Cozumel. This went off without a hitch. We leave Cozumel and around 2AM in the morning an announcement wakes us up to let us know we are returning to Cozumel to return a "passenger" who was seriously hurt. Oh and by the way, we will not be going to Belize as scheduled. Turns out that the "passenger" was a crew member. We were within helicopter and boat access to get him off. Instead we sail 4 hours to return him to Cozumel. I am in the medical field and a four hour wait tells me he was not in that bad of shape. Royal Carib then decides that it will be taking us to a small island that they own called CoCo Cay. It was a joke. They actually had the nerve to charge for activities after they canceled a major stop of the cruise. They also were excited about a BBQ they would be hosting on the island. It was hamburgers and hotdogs they brought over from the boat. I ate very little due to the thousands of flies that also ate on the food as you were trying to get to it. Customer Service offered nothing to us for all the problems when we got back. We are currently fighting with them over the airfare that we couldn't use that they guaranteed. I am an old school person. If you can't deliver what you sold, give the customer something equal to or better to remedy the situation. Royal Carib attempted neither. We will never cruise with them or Celebrity since it is the same customer service group. For our first time cruising it was a sad and disappointing experience. A last note is that the food on Royal Carib. was just sad. The buffet would be a downgrade from something like Golden Corral.
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