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2 Costa Pacifica Cruise Reviews for Family Cruises to Caribbean - Western

Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young ... Read More
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young people were on board as well, and they had brought their own music, which they played loudly and constantly, especially around the pool-areas, so if you were more than 25 years old you'd have to go somewhere else. The noise continued into the evening and night when they entered the hallways, corridors and even pulled mattresses out on the balconies where they sang and shouted until the early morning. We had 3-4 hours sleep every night and after a few days we walked around like zombies and just waited for the trip to be over. Ad 2) The food was absolutely appalling! Breakfast were 3 kinds of cold egg-dishes with burned bacon and some old bread you could hardly chew - unless you washed it down with a thin, tasteless substance they called coffee or various juices, which had never been even close to a fruit. Lunch and afternoon tea were third-rate cafeterias, and dinner was the worst we've ever tasted. Soup, fish, meat, pasta - you name it - were cold and inedible, so in stead of gaining several pounds, which we normally do on vacations, we lost them! Ad 3) We had really looked forward to strolling around the sea ports, enjoying the local buildings and atmospere, but every time we arrived at a port, a security advice was put outside our cabin door, on which we were warned (and I quote): Not to wear watches, sunglasses, and jewelry. Not to change money unless it was inside a certain bank. Not to carry any id, unless it was a photo copy. And in the event of robbery we should not offer any resistance (unqoute). It left us with 2 options: Either stay on board the ship the whole time or pay a lot of money for Costa Pacifica's expensive tours. Needless to say, it has been a nightmare of a trip, and we can highly recommend not to book a travel with Costa Cruises. Read Less
Sail Date February 2019
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess ... Read More
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess Cruises and have loved every second. This time was different. Ok, I have to admit that the ship seemed quite nice and cabin was also proper and clean. For first hour I was satisfied with my choise. Then it began: We did not get our luggage to our cabin until around 6:45 pm and were late few minutes from dinner (7:00) even though we changed our clothes in a hurry. We were not let in anymore and we were advised to go to dinner buffet. That was something I have never seen in a cruise ship and we are not even picky. Plastic plates, nothing to eat, nothing. Normal 5 Euros lunch buffet for construction workes is fine dining compared to this one. I would describe it as a snack bar with unappealing choises. Then we noticed that there is also pizza available which would have made this dinner buffet somehow ok. Pizza, pay extra 4,25$. As going through the ship I also noticed directly that you have to pay extra for everything. We had a drinking package but not even water available in a cabin and you cannot get water bottle from bar. So, you pay to get water to your cabin. Ice-cream extra 1,5$ etc. At this point we were quite disappointed already but still tried to make our cruise comfortable. It did not work, the whole cruise was just pain. Customer service is slow, announcement spoken in bad english after many other languages. Many customers like us are not native english speakers but that is the only language we can use there, so it was hard to handle things because my english is not in excellent level and staff spoke even worse english. Still I could have lived with this food issue, bad customer service and all extra payings. But fellow travelers.... Loud, rude, unpolite. We spend the end of our vacation again in a AI-hotel in Dominican Rep. and were so thankful for civilized way other customers acted in a hotel. Customers were north americans and from Scandinavia. Not pushing in line, not shouting in big groups, always paying attention to other peoples presence and not just thinking of themselves. Read Less
Sail Date February 2018
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