When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less

This was my 26th cruise on Princess. They are the most consistent, affordable cruise line. The cabins are good sized. Plenty of storage. We were in a mini suite. Two TV's, a small balcony, toward the front of the ship. Bathroom had a bathtub which I don't care about but it was certainly roomy. The food is always consistent. I love eating at the buffet. Theme nights almost every night. Mongolian night and the Asian "bowl" nights are my favorites. Everything is made to order and outstanding. The rest of the nights are Italian, Mexican, American and Gala night. Each one is very good with many, many choices. The staff is so friendly and helpful. Our cabin steward was so efficient. Our cabin was cleaned and restocked minutes after we would leave the room. I think Princess has the best pizza on deck of any cruise line. Hamburgers are good also. The entertainment is good but not great. The crowning jewel is Movies Under The Stars. Absolutely love them. And current movies too. I love the free movies on the TV. All in all, we never have to worry if the cruise is going to be good, as they have all been good. That is more than I can say with other cruise lines that we have frequented. Read Less

We are avid cruisers. Platinum Carnival, Princess, and RCL. This ship by far is the poorest designed ship this cruiser has ever experienced. We sailed on her when she first started in Miami and decided to give her another chance now that she has been in the system a while. First Matt, the cruise director is outstanding! Does what he can with what he has. Embarkation, outstanding, best ever seen. Room steward, probably the worst. Arrived at stateroom, no refrigerator, no life jackets, called pursers desk, purser argued with my wife about refrigerator being there “you just need to look in cabinet”. Reconfirmed life jackets missing, looked under bed for life jackets where they should be located now and confirmed that they were missing. Room steward met us in hallway and said refrigerator is on the way and life jackets are under the bed. I assured him that they were not. He asked if we wanted morning or evening service, I said both. He repeated morning OR evening service. My wife said evening is fine, New change in policy? I confirmed that it was not. Atrium music cancelled first night, no explanation. Atrium floor design bad for dancing, major thoroughfare for bartenders, photographers, and fellow cruisers. Also large support beam in middle of floor. Shows, main theater very poor design. Large beams block view of anyone lucky enough to get a seat. Seats on back row do not provide height to see over seats in front. Dancers were good, singing.... voices did not compliment each other. Comedy show, too small a venue, no seating 3 out of 4 shows arriving 20 minutes prior. Dancing, two floors suitable for dancing, Havana Bar and Ocean Plaza. Limelight lounge a impromptu floor, small and inadequate. Havana bar, small, good for Salsa, Rumba, and cha cha if no one else is dancing, band good. Ocean plaza, farmer band played polka after polka, only one beat. Voices did not compliment each other. Other band was good sometimes accompanied by three piece horns. Wednesday night singers didn’t show due to illness. Thursday night singers didn’t show for country but did show up later for Motown. No scale in fitness center. Was told that it’s use was only available during spa treatments. Food was adequate during cruise but had dropped in quality since last on vista. Carnival Magic and Dream are much better ships! Read Less

As a long time cruiser on Celebrity we wanted to try the Edge and see what Celebrity newest design was all about. I was very disappointed in the cabin. We were on deck 11 Concierge class. 1. No pegs on the walls to hang thing. 2. When you open the shower door water leaks onto the floor making it slippery. 3. Door lock very hard to operate. Wife had a very difficult time opening door from the inside. 4. Sink could have been 8 inches or so narrower giving more counter space. 5. Could not control all room lights from the bed. 6. Could not control room shade from bed. 7. No privacy curtains. Room either dark or open to the world. 8. Full length mirror extremely difficult to use. Blocked by "desk" and chair. Yes if you moved chair, cleared junk from desk and slid desk into cabinet you had a full length mirror. What a joke. 9. Very useless "vase" taking up counter space. Also books and water, etc taken up needed counter space 10. Closet is another joke. As a very tall person we needed a lot of long hanging space. Did not measure it, but my guess is less than 12 inches wide, with some of that space being taken up by two nice robes. 11. The safe is to short in depth to store a tablet or notebook. No reason as there is depth on the shelf behind for a deeper safe. 12 Another big one for me is the TV. It takes approximately 60 seconds for the TV to start up. You sit or stand and watch an "X" fill in for an eternity. You then have to push arrows at least 5 or 6 times to get to a channel you want to watch. Hey guys this is the 21th century. We did like the extended balcony and used it as a sun-room. The larger bathroom was appreciated and the larger shower was a welcome change. Read Less

We have sailed on 9 HAL cruises over the last 5 years for a total of 103 days. This new ship was very disappointing for us. *The ship seems crowded all the time and there are lines for everything, food, ice cream, hamburger bar, pizza bar and dining room. We waited a very long time for burgers at Dive In and for a reuben sandwich at the pizza bar. *The promenade deck was so disappointing. It is extremely narrow and sometimes its single file areas. There is no view of the sea as you walk because the lifeboats are hanging right next to the railing. We have never experienced this before. *Most of the servers and table assistance crew were not very helpful or friendly. There were a few exceptions of people that were happy everyday and greeted us. Mary and Herlina were exceptional. *Extremely hard to find a lounge chair at the pool or back of ship if you were not out there early reserving a seat which isn't allowed but happens. *It was very hard to find a quiet place to read or relax. The TV in stateroom was excellent as far as size and quality but hard to figure out how to find things to watch. There was not much navigational information as there has been in the past. It's nice to know how far to the next port and have better information provided. We won't sail on this ship again!! Read Less

they clean your room everyday, Varieties of food, Dining experience is really awesome. service is great, Ice cream bar was great, international cafe, Karaoke bar, fitness room, Art auction, love the idea of formal night and going to a fine dining after having pictures from the photographers and you will your pictures that same day...you can watch live shows everyday with their funny Cruise director & his staff, lots of entertainment and things to do, love all this fun games with the staff especially with the cruise director Matt, foods is great, enough restaurants to choose, great service, smooth sailing and they are organized, i will plan a next cruise this year again and i will convince some of my relatives and friends to join me and my wife for the next cruise before end of 2019, and hoping they will come out a promotion to back up my plan Read Less

This ship is old and needs to be updated. Cabin on the Riviera Deck was dirty and dusty. We found a pair of shoes in the closet from a previous cruiser. Empty plastic shopping bags in drawers. Beds were very uncomfortable and felt like air mattresses. There were lights in the room that were out and not replaced. The TV is tiny and everything looked green. The decor is old and gaudy. The food was mediocre and not served hot. We retuned several meals because they were cold. The coffee bar had only 1 person working and there would be lines with 8 to 10 people waiting for their fancy coffee. Lots of children running around the ship and occupying most pool areas. The spa had mold on the ceilings and were not quiet and relaxing. This was our first and last Carnival Cruise. We have always cruised with Princess and will be going back to Princess from now on. Read Less

Was the largest cruise boat we have booked on, but nevertheless ran like clockwork with few long waits compared to Princess when it comes to getting on and off. Purchased cruises were excellent and as advertised. MSC for Me, the app wasn’t much good, as you cannot message your fellow traveller, many things priced as extra such as F1 and flight simulator, teppanakki restaurant difficult?impossible to get the price, several days when the daily activity list and menus was zero/blank; paper based backup worked though. Bookings system worked though. Cirque at Sea was good, especially the food but our seating (dinner) was terrible and room very hot. For approx 1/3 of the audience the view is from side or behind some of the explanatory visual. We attended opera, dance and rock presentations. The rock was not well received , sung and phrased by non English speakers. We should have thought it through. Some very talented singers too!! The opera and flamenco dance was fabulous. Dining in Panorama and Waves didn’t give us a view, but the view from the Market Buffet and Sky Bar is terrific. In March we were lucky and had no rain, but you need to have several layers when you go ashore as there is plenty of shade even if forecast is 16-18. Take note: Feb/Mar usually wet. Hand hygiene is not overly policed onboard, most of us caught varying degrees of ‘colds’. There are plenty of hand sanitizers and hand wash stations - please use them. Overall, food quality is patchy. Breads and pastries excellent, salads and ‘healthy options’ quite good, cold meat and cheese great, hot offerings and deserts OK to good. The more special it is supposed to be the more disappointing it can be. This is in the general and buffet dining rooms, not necessarily the specialty restaurants. Other than Cirque, we went to the Sushi - food fabulous, but staff not knowledgeable, just salesmen. We knew what we wanted and they weren’t pleased. The lonely little expert guy (chef) in the corner doesn’t get a look in. Don’t ask for sake ‘warm’ - it causes a frenzy and I received a thimble of molten microwaved sake!! You might leave hungry from this restaurant as they never leave you alone for even 5 minutes. Drinks available in different areas varies in range. For instance I could only order Chardonnay (there are lots of beer and beer related options) at the British Pub. Package drinks purchase not economical if you will be ashore most of the days-see exclusions and fine print. Service is 50-50. Waiters tended to be a tad difficult, room and customer service terrific. Some waiters were fine but.. not all. Problem being the service daily charge added automat to your bill ( you can have it removed) doesn’t give some of them any incentive. I emphasise there were some terrific waiters!!! Room was very comfortable (balcony) and with Fantastico package we were able to order early morning cuppa from room service. Room had small fridge, small wardrobe, no robes, great big bed, 2-3 seater couch, lovely big shower/loo. You can request no mini-bar otherwise it is stocked. 1lt water €2.90. So many new people leave and board every day!! With about 4000+ passengers most of the time there are patches of noisy or rude people. Lift and queue etiquette very interesting. Kids are well catered for onboard and attend shows and dinner at all hours. During our week they were no problem! Noisy teens another matter Read Less

Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to reserve your dining times to avoid. Ports of call on this itinerary are below average and the excursions are not worth the money. This cruise is clearly targeted for senior citizens. It is not recommended for ages 55 and below. Very laid back vibe. The staff on this ship are very well trained and accommodating. Countries represented are mainly from the Philippines, India and China. They have the most pleasant demeanor and disposition unlike some cruise lines that represent Eastern European cultures. Princess has an amazing reputation for providing excellent quality food and highly skilled chefs that prepare a variety of international dishes. Our new preference for cruise companies is clearly Princess. Read Less

Everything was perfect... The staff was really nice, the food is so good (eat king crab !), the trip (south to north) was perfect and so beautiful (even if there was lot of cloud and didn’t see northern light..), they keep some tradition and this is so important and so nice. The excursions was perfect with a good organisation. I did the nordkapp and sled dog at kirkenes. It was so funny and perfect ! The ship is a beautiful and authentic old boat. He is small so this is more friendly. Be careful if you have seasick ! My cabine was a little one but just perfect for one person. Every day we can choose if we want clean up or not. For this room, I share toilet and bathroom but it was always clean. Not a problem. One word for the staff, especially for bar and kitchen staff : thank you. You were so perfect and so nice. Takk for your smile !!! Thank you very much MS Lofoten ! Never forget this trip ! Read Less