Sail Date: December 2018
The cruise was great, the food was really good, the tour guides were pleasant and knowledgeable. It was easily the best vacation my wife and I were ever on. We enjoyed the smaller setting with only 178 guests on our cruise. The crew was ... Read More
The cruise was great, the food was really good, the tour guides were pleasant and knowledgeable. It was easily the best vacation my wife and I were ever on. We enjoyed the smaller setting with only 178 guests on our cruise. The crew was fantastic. We enjoyed getting to know other passengers. The food was much better that the other cruises we have been on. It was a nice experience to go to sleep in one city and wake in another. The highlights for us were Budapest and Vienna. The only negative was our flight on Lufthansa was the only negative. 30 people's luggage were left in Frankfurt. Our flight coming in was 45 minutes late but it was 45 minutes late leaving so I don't think that was the issue. Leaving, we had to stand in the rain in the low thirties as we waited to board from the tarmac. I would recommend avoiding Lufthansa and Frankfurt if all possible. We're ready to take another cruise minus Lufthansa! Read Less
Sail Date: December 2018
Always wanted to see Christmas markets in Germany/Austria. Saw an email three months prior to the trip with pricing offer that seemed too good to pass up. Have done several ocean cruises in Europe - this was our first river cruise. We ... Read More
Always wanted to see Christmas markets in Germany/Austria. Saw an email three months prior to the trip with pricing offer that seemed too good to pass up. Have done several ocean cruises in Europe - this was our first river cruise. We really enjoyed the slower pace, the ease of walking right to the center of town from our ship (unlike ocean ships where you sometimes must get transportation from the port to the city center). The ship's decor was elegant and simple. Service was excellent, very friendly crew. The food was very good, with regional menu offerings. There is no fitness area on the ship, but we walked our legs off nearly every day so we didn't miss it. The entertainment on river cruises can't compare to the big production shows you see on ocean ships, but the singing groups they brought on in a couple of the ports did a nice job. It was the first time in five months that the ship had been able to complete the entire journey, due to low water levels all summer. Thankful that we only had to unpack one time and were able to stay on the same ship for the entire journey without having to be bused between ports. The port towns/cities were all very charming and interesting - Christmas decorations and markets were very beautiful. The tours that Viking includes in the cruise price were very well done. Could not tell the difference between the included tours and the couple of tours that we paid extra for. We will definitely cruise with Viking again. Read Less
Sail Date: December 2018
Just what we were looking for. We needed to get out of town during that time and this provided a no fuss way to do it. During the trip we had no worries or concerns about transfers, baggage, meals or entertainment. The necessities were ... Read More
Just what we were looking for. We needed to get out of town during that time and this provided a no fuss way to do it. During the trip we had no worries or concerns about transfers, baggage, meals or entertainment. The necessities were taken care of seamlessly and the added value was extraordinary. The ship was spacious and clean, I never felt crowded or 'herded' as I have on other trips. I do not know how they kept our cabin so clean and ship-shape as we seldom saw a chambermaid unless one was needed, but the room and facilities were always spotless. As far as the other help went (waiters, bartenders, etc.) they were also extraordinary. I even have a joke that I tell my friends, when I asked a staff member if he ever said 'no' his answer was of course 'no'. Everyone went out of their way to provide for our needs. The food was excellent and of course the staff would never say 'no' to a special food request. We even came back from ashore late one afternoon, freezing cold and way too late for lunch but of course they still served us, as I said they never say no. All the food was just great but we looked forward to every dinner as they was always something very special on the menu. Every stop was a new adventure. Not only were the guides local, knowledgeable, proud of their town but were lots of fun. Not a bad guide for the whole trip and we had many. There was so much to do everyday that we had to make time to relax and get some rest although when we did we felt like we were missing something and we didn't want to miss a thing. I don't know what else to add except I hope to get chance for another Viking adventure Read Less
7 Helpful Votes
Sail Date: November 2018
We just returned from a “Romantic Danube” river cruise, which not only did not meet our expectations, but left us feeling miss-led. I say that because we were communicating with friends taking similar Viking itineraries weeks before ... Read More
We just returned from a “Romantic Danube” river cruise, which not only did not meet our expectations, but left us feeling miss-led. I say that because we were communicating with friends taking similar Viking itineraries weeks before our travel who made us aware of the nightmares they were experiencing. Nightmares as defined by numerous bus trips and lack of cruising time and being on board of a stagnant boat for accommodation purposes only. As we heard of these nightmares we contacted our travel agent and asked to cancel the cruise due to the low river levels. Our agent talked directly with Viking to understand the situation. We were then assured there would be only one bus ride for a three-hour duration from the Passau region to Vienna. The fact of the matter is the first bus ride was five hours, followed by a second bus ride into Budapest that took another 4 ½ hours. Combined with the numerous bus rides comes the task of packing and unpacking two more times than planned, which is a huge inconvenience. Once we reached Budapest we boarded an older boat that did not leave the dock – not much of a river cruise. While I understand Viking cannot control mother nature, you can control communications with honesty and integrity. It is quite apparent the revenue derived from your efforts is more important than customer satisfaction. My complaint is simple; we made our intentions clear; if there was any chance of additional bus rides and or lack of cruising time on the river we wanted to execute our insurance policy and obtain a full refund. That request is well documented with email communications more than two weeks prior to travel. We are now demanding a full refund for the cruise portion of the trip. We are not looking for a discount for future travel. Viking and Travel Leaders has lost our trust. As the previous President of my own company I would want to know about and work with dissatisfied customers. Which is the reason I’m writing a high-level executive and asking for more than a discount on a future Viking cruise. Read Less
3 Helpful Votes
Sail Date: October 2018
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance ... Read More
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance with Viking’s Tripmate, you will pay more. You will only get a voucher for that cancellation, and with that voucher amount you will have to start over (including your air travel and the costs involved with speaking to the air agent for upgrading your travel), for insurance, and for whatever other costs are involved for your trip. If you cancel your Danube River cruise because the water levels will turn the trip into a bus trip. (Not exactly the vacation you envisioned.) And you decide that you will try to reschedule in the Spring since there would be a better chance for higher water levels, the cost will be at least $1000 to $1500 more. So, try for the fall next year. The cost will be at least $500 more—per person. On top of that you will have to buy new insurance if you want that trip covered. You have only 12-15 months after cancelling to reschedule so you don’t want to blow the opportunity. Viking insurance only allows for rescheduling; the company does not give refunds. Solution: Buy insurance outside of Viking for refunds. Keep in mind that your contract of carriage indicates that the Provider may change your itinerary. What Viking does is to give you assurances up to the last minute that your itinerary stays the same or close to it even though they know it will not. This does not give you adequate time to reconsider. And it especially does not give you adequate time when you have already left for the trip. How do we know, it happened to us. After five phone calls to Viking wherein we were assured that everything would be fine (oh, maybe one bus trip and one ship swap), we opted to go ahead and take the trip. Instead of the “only unpack once” concept, we packed and repacked for 7 or 8 days because we were on a boat, a bus, in a hotel, a bus, etc. We did not get an upgraded hotel room or an upgraded bus seat for the upgraded cabin for which we paid; we got only the same sort of bus trip and hotel everyone else got. So, Viking gave us a voucher, not a refund. Now we have a voucher for future travel on Viking. Do we really want to chance it again? There are those who were on the same trip who are delighted. I am guessing they believed everything Viking told them and think they are getting the deal of a lifetime. Our argument with Viking is not that the water levels were low. The argument lies with the lack of transparency and intentional vague and obscure manner of communication. About a year ago, we sailed on Viking to Cuba (one of their first soirees there). We booked it because we would dock in Havana, go to Belize and Cozumel. None of that happened. We docked in Cienfuegos. That was it, and we were bussed to Havana. I thought that this was Viking’s naiveté with Ocean cruising. Now I know it is the M.O. For this river cruise The Romantic Danube, yes, the water level on the Danube was the cause of the river cruise changes. Viking knew in early summer what was coming. In fact numerous passengers from other vessels told us the same story—this had been going on for a month. Viking prepared to fend off cancellations and complaints. What Viking should have offered was as follows: 1. Viking should alert passengers far earlier than one week prior when many may have already left the country. 2. Cash back for cancellations. 3. Cash reductions for those opting to go on a bus tour, or cash back for those opting to leave the tour. 4. Hotel upgrades for persons who had suites or Veranda cabins. 5. Dining at finer restaurants instead of roadside McDonalds or places of Vikings’ choosing wherein everyone got the same meal. Viking Customer Service admitted knowing of a problem and told us “we work with people.” We are still awaiting a resolution which, for us, would be a cash back solution. So far Viking is not “working with us.” Read Less
6 Helpful Votes
Sail Date: October 2018
Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation ... Read More
Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation was handled by Viking —delays in shuttling between destinations, multiple accommodation changes, excursions cancelled and lack of transparency/misleading communications by Viking before/during the trip— is unacceptable. This is my fifth cruise; first cruise on Viking. The cruise was an all around disappointing experience and not what I would expect from a luxury cruise line. Given the inability to cruise due to water levels on the Danube, Viking should have informed guests prior to the trip —AND provided an honest representation during the trip (this is the 4th month of fraught conditions). Instead, Viking withheld information until the night before (daily update meetings before dinner to inform guests of next day changes to schedule) and in certain cases were dishonest in communications. Viking river boats are not designed to handle situations such as low water levels as there are no activities for guests that may choose to remain on the boat. Food is fair and service is poor in relation to cost: no room service; special ordered food at breakfast that came out as prepared for buffet; noted this was a cruise to celebrate a birthday during cruise- no acknowledgement; Viking cancelled pre-scheduled excursions without communicating the change directly; needed something printed and front desk unable to deliver to room, etc. As others have stated, balaconies are a waste of $ as the majority of time we were docked and stacked with other boats with immediate views into other rooms. Not only did we not use the balconies, we kept our drapes drawn for privacy. The Viking river cruise was such a bad experience that we disembarked two days early, took the train to the final destination, and checked into a hotel. Viking staff made no offer to assist in coordinating this change nor would assist with luggage transfer. Read Less
Sail Date: September 2018
We loved the ports of call and activities on this cruise! The staff could not possibly have been more friendly or service oriented, although this was more so on our first boat (we had to change boats due to low water levels). The food ... Read More
We loved the ports of call and activities on this cruise! The staff could not possibly have been more friendly or service oriented, although this was more so on our first boat (we had to change boats due to low water levels). The food was outstanding, and we greatly enjoyed all our tour guides. Thee was a problem with the AC control in our room one evening, and the response from the young lady at the desk was the sole time that we were disappointed in the service, as she was not really helpful at all. The one suggestion we would offer is to minimize the time spent on a bus as much as possible, although we understand that was necessary in some cases to get to the chosen tour. Viking truly tries to take excellent care of their guests from the time we arrive until when we depart. It was a wonderful vacation, and we plan to take another Viking cruise sometime soon! Read Less
Sail Date: June 2018
We had our first river cruise in 2017, a Viking Rhine cruise, and were so impressed with the way Viking looks after you from the moment you arrive, to the moment you leave. We returned this year for their Romantic Danube cruise. We were ... Read More
We had our first river cruise in 2017, a Viking Rhine cruise, and were so impressed with the way Viking looks after you from the moment you arrive, to the moment you leave. We returned this year for their Romantic Danube cruise. We were a little apprehensive as last year we were on the Viking Hild, which at that time was only about 3 weeks old. So we were not sure whether the Viking Var would compare favorably, being a little older. Glad to report that this longboat was just as perfect. We opted for the pre-cruise 2 nights in Budapest and are so glad we did. We were unlucky enough to get the only wet day of our trip, but despite this, our tour guide managed to make our 5 hour walking tour - a Taste of Budapest - so much fun and very interesting. Without her, there we would not have seen much of Budapest at all, in fact the rain would have probably driven us back into the hotel. She had tickets already for the Parliament tour, and when we got there the lines were almost out the door for people trying to get tickets (it being a rainy day), so we most likely could not have done this on our own. She showed us parts of Budapest we would not have found, including a restaurant with its own museum downstairs. On board, the Viking crew were excellent, with our Program Director, George being a real star. This position is vital to everyone having a good time, and George did exactly that, with a great sense of humor and endless energy. The onboard meals could not be faulted, and we enjoyed the white cloth, and waiter service with plenty of choices. We also appreciate the self service station, where you can make a variety of drinks 24 hours a day, including cappuccinos, hot chocolate, flat or sparkling water, and a variety of teas, even chamomile. The continuous supply of bottled water in the cabins is another great convenience, and being handed a bottle of drinking water each every time we left the boat for an excursion. Really there is nothing that Viking has not thought of to make the vacation really special. The evening port talks, to give you information for the following day's excursion, were really helpful, as were the printed sheets placed in our cabins during dinner each evening. All the excursions were very enjoyable, with Regensburg being our favorite, as our guide there kept us walking and talking, and not wasting time standing around too much. But all the places were visited were excellent. Needless to say, we have already booked for 2019, for their Rhone river cruise. Read Less
Sail Date: June 2018
The reason we selected Viking was because of the reputation of everything being included and not having to worry about being nickeled and dimed every time you turn around. I had researched all of the other river ships and no one could ... Read More
The reason we selected Viking was because of the reputation of everything being included and not having to worry about being nickeled and dimed every time you turn around. I had researched all of the other river ships and no one could measure up to the service that Viking gives. The person that motivated me to book the cruise was Shane Bagely located in Corp. headquarters, Woodland Hills CA. No pressure, knowledge of everything we wanted and a sincere interest in this being the first river cruise he wanted this to be best experience he could arrange for us. Everyone that greeted us on board generally treated us with warmth, professionalism, and attention to detail. The sweet we had was superb. The extra sitting room and balcony made a huge difference. The staff from the moment you came on board greeted you with enthusiasm. The ship, rooms and general areas were spotless. The dinning, under the guidance of Marcus, a 31 year old Executive Chef from Germany, served a 5 star meal every night that was representative of the port we were in. The Program Director was very entertaining, knowledgeable and ran the ship activities perfectly . The Capt. was very accessible as was the Hotel Manager, and Maitre d' The free morning tours were very informative and the guides extremely entertaining and knowledgeable. . By the end of the cruise we had met everyone on the ship and made many new friends that we still keep in touch with. A side note: I did not know that we would be going through 26 locks. Who need the Panama canal. I was just about to doze off on the first night of sailing. About 10:30 or so. All of a sudden there was a bump of the boat that shook the bed enough for me to jump out of bed. (I live in Los Angeles and earthquake came to mind) Looked out the window and alI could see was a wall of the first lock. Had to laugh at myself. Would we do this again? We have already booked the Rhine cruise for 2019 with our friends we meet on this cruise. Don't miss this cruise!!!!! Read Less
Sail Date: June 2018
This was our first experience with a river cruise and we are already booked for another this summer. We enjoyed the guides, the meals and meeting new friends. We loved the laid-back atmosphere and especially valued the day we spent simply ... Read More
This was our first experience with a river cruise and we are already booked for another this summer. We enjoyed the guides, the meals and meeting new friends. We loved the laid-back atmosphere and especially valued the day we spent simply cruising the Danube gorges. We found Nuremberg to be a fascinating historical stop. We also found Regensburg to be a historic gem. Budapest was a trip favorite from the nighttime cruise to the walking tour - a city we want to spend a week in sometime in the future. We liked being able to split our time between the early morning time on the prow before a second fuller breakfast in the dining room. I loved the on-ship library to augment the choices we had brought with us. We took advantage of the Viking flexibility and flew in early to travel around Austria, Germany and Slovakia before we boarded in Budapest. The range of food items was great, with the emphasis on diversity and local options. The crew was simply fantastic - enthusiastic, engaging and eager to serve. Our cruise director George was a bundle of energy and a font of witty jibes and "groaners." Read Less
Sail Date: May 2018
I had never been to Europe & had always wanted to go. A friend and I saw a 2 for 1 add for the Danube Cruise. We called Viking & booked; I was surprised at how easy it was. Our booking agent kept in contact with us for the entire 8 ... Read More
I had never been to Europe & had always wanted to go. A friend and I saw a 2 for 1 add for the Danube Cruise. We called Viking & booked; I was surprised at how easy it was. Our booking agent kept in contact with us for the entire 8 months to keep us up to date with everything. What was most impressive was how attentive the staff was from the very beginning (picking us up at the airport) to the very end, taking us back to the airport after an additional 3 day stay in Budapest (also all arranged by our agent). Our party of four turned into a party of 14, which also helped lift our spirits. Once on board, I was taken to my cabin; it was beautiful. We had a Veranda room with a balcony which I sat on every morning as I drank my tea. Sometimes it's just the little things that stand out...like a heated floor in the bathroom! It was so much more than just adequate, it was comfortable and well appointed. Room service was available, as well as laundry service. I didn't know what to expect as far as dining was concerned, but I would soon discover that it was amazing. Regional selections were available each day as we traveled from Passau, Germany, through Austria, Slovakia to our final destination of Budapest, Hungary. They also had a menu with standard items that were always available. I highly recommend the private dining which each passenger will have the opportunity to book; I think the room will seat approximately 20-24 people.. This a five course meal cooked in front of you by the chef. It was wonderful, don't miss it! Each stop had a variety of excursions, including at least 1 free option per port. I thoroughly enjoyed the walking tours, it gave you such a sense of history as you walked through each city. Did I mention with the Viking Longboats that you can literally walk off the boat & be in your port city in just a few steps? This was a welcome change from the larger ocean cruises where you sometimes have to get on a bus just to get out of a port. Each tour guide was able to give really interesting facts & details about the city we were touring, sometimes including some personal family history too. Another wonderful detail about each port was that it was almost always a night departure, which allows one to explore the city on their own, if they choose, and then wake up in a new city. Our final entry into Budapest was spectacular. Our captain timed it so we would arrive at night & see both sides of the river lit up in glorious bright colors; I can honestly say that this is one of the most breathtaking sights I have ever seen. I must say a few words about the staff on board. They are remarkable. They will cater to your every wish and they somehow end up feeling like old friends before the cruise is over. The beauty of these Viking Longboats is that they only hold about 200 passengers. It is very easy for them to become familiar with each passenger. They never ceased to surprise me with their care & exemplary service. This was a dream vacation and it is the amazing service from the Viking Var that made it possible. Don't miss out on an opportunity to experience the Cruising Life on a Viking Longboat. I just booked my next one on the Rhine! Read Less
Sail Date: May 2018
The cruise was the Romantic Danube with an extension in Prague. Viking representatives took care of everything from the moment we got through customs in Budapest. The towns and cities visited were great. The optional tour in Vienna for the ... Read More
The cruise was the Romantic Danube with an extension in Prague. Viking representatives took care of everything from the moment we got through customs in Budapest. The towns and cities visited were great. The optional tour in Vienna for the Mozart concert was terrific and not to be missed. The ship was spotless. The crew members were polite and always helpful. Food was excellent and the dining room staff were very attentive. If the food you ordered was not quite to your liking, the staff were right there to get you something else. The included and optional tours were very informative. Our cruise director, Boris, was terrific. The Prague hotel was right in Old Town and well positioned for touring the Old Town area. One thing my wife and I couldn’t believe was that the Viking representative who accompanied us from the Prague hotel to the Prague airport stayed with us at the airport until were got up to the airline check-in counter. Read Less
Sail Date: May 2018
This was our first Viking cruise. The travel opportunity to visit key cities and countries impacted by WW2 along with the TV ads and research we did on Viking influenced our decision. The historic opportunity was enhanced by key tours ... Read More
This was our first Viking cruise. The travel opportunity to visit key cities and countries impacted by WW2 along with the TV ads and research we did on Viking influenced our decision. The historic opportunity was enhanced by key tours and excursions in the ports of call. The ship gave us the opportunity to experience beautiful scenery and meet "locals" that were friendly and accommodating. Castles dating back 1000+ years were a real experience. Due to the ratio of crew to passengers we were able to develop relationships that were meaningful and lasting. We have sailed on Ocean cruises many times. Going forward we will take more Viking cruises and are already planning our next trip. We had a unique opportunity after the trip that was facilitated by Viking. The pillows on our bed were perfect. Upon returning I called Viking Customer Service to find out where they purchased them. While on the phone the representative provided me with a web link in Germany. I then corresponded directly with the company and we now have 4 pillows in route to our home in the US. We have never experienced this service on other cruises. Viking is now the way we will go. It was an opportunity we are glad we did not miss! Read Less
Sail Date: April 2018
We had previously taken a Viking river cruise and enjoyed it. We had heard so many good things about Viking and wanted to visit the places on this trip. It was perfect and thoroughly enjoyable! The entertainment was fabulous and the staff ... Read More
We had previously taken a Viking river cruise and enjoyed it. We had heard so many good things about Viking and wanted to visit the places on this trip. It was perfect and thoroughly enjoyable! The entertainment was fabulous and the staff was attentive and always friendly. We had such a good time. We didn't book very many optional excursions because the included excursions were so good. We also wanted to have free time to do exploring on our own or to just enjoy the ship while in port. We were especially impressed with Czesky Krumlov and it was an included trip and took the entire day. It is a special place and had so much to see and do. Don't miss it! We added a stay in Prague at the end of our trip and were highly impressed with the city. We could have stayed longer and seen more. It is an impressive city. Read Less
1 Helpful Vote
Sail Date: November 2017
I have had no interest in a typical ocean cruise experience. Shopping and gambling aren't my thing, which is what interested me in a Viking River Cruise. The activities and itineraries offered were exactly what I was looking for. ... Read More
I have had no interest in a typical ocean cruise experience. Shopping and gambling aren't my thing, which is what interested me in a Viking River Cruise. The activities and itineraries offered were exactly what I was looking for. Viking River Cruises have designed their itineraries to highlight the various regions and cultures, while providing an excellent opportunity to gain a more thorough appreciation for the countries, regions, cities we visited, and cultures we learned more about. The architecture and cultural experience were what I was looking for. The world class cuisine was an added benefit. The ships tour director was very knowledgeable, friendly and approachable. The on-board entertainment was excellent. Our shore excursions were led by people from the respective areas we visited. They were very informative guides, with a very clear passion for their cities. Our cabin came with sufficient space for the two of us to store all of our belongings. Our cabin was functionally designed and while not large, provided the necessary living and sleeping space for two people. Read Less
Sail Date: November 2017
Wonderful, conscientious and attentive staff. Comfortable, well appointed stateroom. Excellent tour guides. Amazing food. Terrific fellow travelers. I have only superlatives for the Romantic Danube river cruise I took. As a solo traveler, ... Read More
Wonderful, conscientious and attentive staff. Comfortable, well appointed stateroom. Excellent tour guides. Amazing food. Terrific fellow travelers. I have only superlatives for the Romantic Danube river cruise I took. As a solo traveler, I found myself easily included in all the activities, never without good conversation with friendly people. I found each daily tour extremely well presented by knowledgeable, personable and well spoken guides who gave rich, historical background to the site, town or city we were visiting. I loved walking the cobblestoned streets and visiting gardens, historic buildings, churches, monasteries, markets and an opera house I'd only read about before. I enjoyed having enough free time to go off on my own to a museum, to have coffee and the local pastries at the cafes, and to spend time in the elegant shopping areas of the beautiful old cities and towns. I even enjoyed finding my way via the local public transportation systems! The food aboard ship was delicious and plentiful, well presented and always fresh. I was most delighted by the dinners having some choices that reflected the cuisine of the area we were visiting. The chef and his staff were quite amazing. The ship's entertainment was fun. It capped off most evenings with a final touch of pleasant satisfaction. It was a wonderful trip and I look forward to going on another Viking river cruise in the near future. Read Less
Sail Date: October 2017
We chose this cruise because we wanted to share the experience with family members who were able to travel at the time the cruise was scheduled. It also was after October 1 and the rates were lower then. The ship was delightful and very ... Read More
We chose this cruise because we wanted to share the experience with family members who were able to travel at the time the cruise was scheduled. It also was after October 1 and the rates were lower then. The ship was delightful and very comfortable. The excursions were first rate and the guides very knowledgeable. The food was just outstanding and all cruise staff members were cordial and very helpful. Sasha, the Cruise Director did a great job. We learned a lot about Danube River history. The help on arrival in Budapest and departure for home from Prague was great. We were greeted at and transported from Budapest Airport and a Viking Representative literally took us by the hand to navigate the Prague Airport boarding processes. The musical presentation in Vienna was a highlight for us. If we river cruise again, we will definitely schedule with Viking. Thanks for a great experience. Read Less
2 Helpful Votes
Sail Date: June 2017
My wife and I booked this cruise because we thought sailing the Danube would be a beautiful and fun experience -- and it was. The ship was superbly maintained and always immaculate. Our cabin was amply sized and comfortable; the dining ... Read More
My wife and I booked this cruise because we thought sailing the Danube would be a beautiful and fun experience -- and it was. The ship was superbly maintained and always immaculate. Our cabin was amply sized and comfortable; the dining and service on board the ship were first rate; the shore excursions were fun; and the cruise director had boundless energy and gave extremely informative and well researched lectures before several dinners. Our most interesting experience was the WWII tour of Nuremberg. Standing where Hitler delivered his loathsome speeches to hundreds of thousands of his Nazi followers and then visiting Courtroom 600, the site of the Nuremberg trials where some of his most rabid henchmen finally were brought to justice, was simply chilling and deeply moving. Our two day pre-cruise stay in Budapest also was very enjoyable -- we had breathtaking views of Pest from our hotel window and our visit to the Dohany Street Synagogue and the nearby memorial to Raoul Wallenberg were other highlights of our trip. We will definitely book another cruise. Read Less
Sail Date: June 2017
New adventures for all of us. From DC, Philly and London, we gathered two days before the cruise at a well-located and comfortable hotel on the Pest side of Budapest. We took advantage of two separate guided walking tours to learn the ... Read More
New adventures for all of us. From DC, Philly and London, we gathered two days before the cruise at a well-located and comfortable hotel on the Pest side of Budapest. We took advantage of two separate guided walking tours to learn the history and explore this beautiful and vibrant Hungarian city. Traditional restaurants featuring local fare were plentiful, and we enjoyed two very full days prior to beginning the cruise. We even did a one- hour Segway tour. It was fun but difficult on the Pest side because of the crowds, easier to navigate on the Buda side at the lower elevations by the river. The Var was conveniently located and transferring from our hotel to the ship couldn't have been easier. We quickly learned all the offerings and nuances of our ship. The food was wonderful throughout, and the chef and staff never disappointed with a variety of delicious cuisine. The highlight at the beginning was a beautiful nighttime Danube cruise where we were able to experience the beauty of Budapest from the river under the lights. The rest of the ports and excursions were equally as exciting from romantic Vienna, scenic cruising through the Wachau valley, charming Passau and Regensburg, traversing the many interesting locks, and bustling Nuremberg. Following our wonderful cruise, we spent three exciting days in Prague which included an outstanding city guided tour and a fascinating day spent at Terezin, used as an internment camp during WWII. We all agreed that it was a fantastic trip and we look forward to doing something similar on one of the many opportunities in Europe. Read Less
Sail Date: May 2017
We chose this company because of positive review of friends. We should have arranged to arrive a day earlier than we did to allow more time in Budapest. We missed a connection in Frankfurt and thus arrived late to the Viking Var. We ... Read More
We chose this company because of positive review of friends. We should have arranged to arrive a day earlier than we did to allow more time in Budapest. We missed a connection in Frankfurt and thus arrived late to the Viking Var. We suggest you consider this when deciding when to arrive at the embarkation city. We were most impressed by our tour guide George and his attention to detail. Although we arrived late, he gave us a personal tour of the ship and a quickie orientation. He bent over backwards to ensure that city ours would proceed smoothly. The food was nearly worth the trip alone! Again, staff was very attentive to guests idiosyncracies--they could not be beat! The cabin, with the veranda was more than satisfactory, with cabin service twice daily! Informative lectures were held in the lounge in the evening. The emphasis here was on informing us about what we are seeing, and the cities we are touring...which I think is a plus. Highlights for us include the Mozart & Strauss concert in Vienna--well worth the extra you pay. Our visit to Freud's home and office were of special significance for me, having been a counselor in the past. The trip through the Danube Narrows is another must-do--beautiful scenery, plus a visit to a monastery which had its own beer garden. The tour through Regensburg was memorable for its medieval buildings and viewing the brass bricks, or "stumbling stones" showing where the Jews were abducted from their homes. The people we met on the ship were also a source of delight. One couple who we became acquainted with even decided to accompany us on our next cruise in April--to China! Read Less
2 Helpful Votes
Sail Date: April 2017
We'd been wanting to do a river cruise in Europe and as a travel agent I relied on expert advice from other agents plus clients I had been sending. Everyone recommended Viking over other brands. It was high time we went. I organized a ... Read More
We'd been wanting to do a river cruise in Europe and as a travel agent I relied on expert advice from other agents plus clients I had been sending. Everyone recommended Viking over other brands. It was high time we went. I organized a group and 26 of us from the Pacific Northwest and cruised the Danube from Budapest to Nuremberg. The embarkation was simply walk-on and show them your passport then to your room just down the hall. We entering our well-appointed, compact french balcony were we'd spend seven nights. The first Budapest night we cruised the city at night and it was fabulous. Overnighting there was easy with a tour the next day. I wished for more time in Budapest. The ship was so easy to get around and we appreciated the light Scandinavian decor. The staff was excellent and George, the cruise director, was amongst the best. He was everywhere doing everything. It looked exhausting. The food was outstanding and we appreciated the flavors, combination of items, using fresh herbs from the top deck garden and the portions were not overwhelming like on other cruise lines. The desserts actually tasted as good as they looked which isn't always the case. Having complimentary local wines and beers is a plus. Of course, the included excursions in each port is a real plus and each guide except one in Vienna was exceptional. This trip was a 10 and I can't wait to book the next one. We purchased a few extra excursions that were reasonably priced and worth every penny. Read Less
Sail Date: April 2017
We sailed from Budapest to Passau, Germany. We have done many ocean cruises, but this was only our second river cruise, and our first with Viking. We chose the smallest stateroom, assuming we wouldn't be there very much. It turned ... Read More
We sailed from Budapest to Passau, Germany. We have done many ocean cruises, but this was only our second river cruise, and our first with Viking. We chose the smallest stateroom, assuming we wouldn't be there very much. It turned out that, for some reason, the room was very, very noisy. We lost one night of sleep, the first night, due to the noise. When we complained (at about midnight, when we tried to go to sleep) we were told that it would be looked into the next day, and that another room had the same problem. In my opinion, it should have been looked into right away, as we did lose a night of sleep. However, the next day the hotel managers (Rita and Oliver) spent a good deal of time looking into it, and ended up moving us (as well as the others with the same problem) to another room. No compensation for the lost night of sleep, other than a room upgrade since they couldn't fix the problem. In general, for any future Viking cruise, I will chose a room with a veranda, just for the little bit of extra room (it was too chilly to use the veranda on this cruise). Still, the Standard room, while it has just porthole windows, would have been OK (except for the noise, which we don't believe is the case in all standard staterooms). The next category room has no veranda, is the same size, but has a full floor-to-ceiling window. The room with a veranda has an actual veranda that you can sit on, plus a bit extra space in the room. All rooms are nicely appointed, clean and comfortable. In our new room, the wifi didn't work. In the old room, and other rooms that we were aware of, the wifi did work. We asked about it, and they said nothing could be done. Well, it was wifi or sleep, and I preferred to be able to sleep. Wifi was a little spotty, but given that we were sailing on a river, that's understandable. The onboard entertainment was wonderful and great fun. George, the activities manager, was wonderful.Be sure to read your daily brochure to make sure you know of all the demonstrations and activities, there's lots to do. The standard tours were also good and great fun. It was always easy to take the standard tour, and then spend more time in the location and get ourselves back to the ship (usually by walking). The ports were fine, not in bad areas. The Vienna port was the hardest to get to on one's own, it required a subway ride and a bit of a walk. The optional concert in Vienna (at extra cost) was a highlight. The food was excellent. The maître d' knew that I'm vegetarian, and checked with me every day to make sure the listed vegetarian choices were good for me. When I wasn't that thrilled with the listed choice (it was a lot of the same), he had the chef make something special just for me! After a couple of days, I just told him to "surprise me", and he always presented me with something great. Outstanding service from the maître d! He was also extremely friendly and helpful in many ways (found our luggage for us on the last day when we couldn't find it!). The waiters in the breakfast room could have been better at bringing around coffee, other than that the service from the waiters was fine to excellent. Some waiters were more fun and willing to go the extra mile than others. Housekeeping (cleaning the cabins) was excellent. Embarking was fine, the port in Budapest was easy to find and in a nice location. Disembarking in Passau, was kind of ugly. We had to move from the dock we stayed at during the day we had in Passau. That port was fine, and easily reached by walking. We had to move to some port near (not in) Passau, overnight, to disembark the next day. That port was in an industrial area, remote, really ugly, and I doubt near any public transportation. We had hired a local driver for further travels beyond Passau, and he had trouble finding it! I'm glad we got on at Budapest and not Passau. We will definitely cruise with Viking again. Read Less
12 Helpful Votes
Sail Date: November 2016
We sailed from Budapest to Nurenberg for an eight day Romantic Danube river cruise. At no fault to Viking, we had a last minute flight change due to the Lufthansa pilot strike so we arrived to the ship a few hours later than expected. ... Read More
We sailed from Budapest to Nurenberg for an eight day Romantic Danube river cruise. At no fault to Viking, we had a last minute flight change due to the Lufthansa pilot strike so we arrived to the ship a few hours later than expected. We enjoyed all aspects of our trip. The food and associated service was excellent. There are many food choices at lunch and dinner and there is always good vegetarian meals available. There is always coffee, tea, hot chocolate and water available during off meal hours as a help yourself machine is just outside the lounge along with great pastries. The included city tours were very good, and Viking describes the amount of walking for those less able. There are some city tours that offer a less rigorous option for those than need that. Each evening the cruise director will explain the time schedule for the following day, plus there is a printed schedule with some history about the port destination in your room. Know that this is very different than an Caribbean cruise ship, it's quieter, more personalized service, less waiting for entry and exit on the ship and for food and drink. To some it could be boring as you watch the land sail by but we found it very relaxing once we adjusted to this experience. The locks were interesting to go through and this is usually the only time you lose the wifi. My only disappointment was in Budapest where we did not have enough time to see the great city but just know like any cruise any destination is enough to give you a sample of the city so you can decide if you would return and Budapest is one great city. For the first time river cruise people, here are some suggestions. Wear a watch, Viking tours are prompt. Meeting at nine is exactly that. If you are five minutes late the bus or tour group usually is gone. Make a copy of your passport in case the real one gets lost. Pack a change of clothes and toothbrush in your carry on. It's a long flight to Europe. Pack an outfit or two in your cabin mates suitcase( and visa versa) in case any luggage gets lost, it could make it to the ship with a delay. If you can afford it, upgrade your flights seat to the larger leg room seats for better comfort. Look into the travel cube by sharper image, can find in the luggage section at TJ maxx or on Amazon. Great way to organize your clothes, and easy pack and unpack in case your ship gets changed due to low/high water. Bring a deck of cards, book, knitting if you enjoy that type of entertainment as you sail down the river. It's very relaxing but some people may need additional stimulation to avoid boredom. Viking provides hairdryer, soap, shampoo, conditioner. ( umbrellas also) No need to pack these items. Have some items of clothing for layering, a vest, windbreaker to allow being flexible based on the weather. The ship was warm but Germany was chilly for the Christmas markets. Do a few additional tours, I found the last few days when we had free time after the free city tour , I was shopped out and should have spent more educational time. Viking does a nice job coordinating the trips. For the city tour day, bring the charged whisper boxes ( headsets in chargers in your room). Each day you will sync it with the tour guide and walk along with your headset so you can hear the tour guide. Exchange money at the airport so you have tip money. You don't have much free time each day, why spend it in a bank. Some banks are not open on the weekend. Before you go, Tell your credit card company you are going out of country. Consider spending a day or two in advance so you can see the city of origin or departure. Viking can arrange it. Have fun, meet new friends and enjoy the new places. Plus please consider tipping those that routinely served you, this is usually done in person on the last evening at sea at dinner. We tipped our room steward and two of our dinner waiters the equivalent of $30 ( in euros) for their service. It makes a big difference to these people's lives. The routine tips can be added to your cabin charge at the end of your stay also. Read Less
Viking Var Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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