Our cabin was fine, except for the constant banging noise when the ship encountered anything other than flat seas. All was well until after the Falkland Islands, when the seas kicked in. We noticed a banging noise, a noise like a slamming ... Read More
Our cabin was fine, except for the constant banging noise when the ship encountered anything other than flat seas. All was well until after the Falkland Islands, when the seas kicked in. We noticed a banging noise, a noise like a slamming door. Except it slammed open, then shut, loudly, every six or seven seconds, or as regularly as the ship rolled or pitched. (We enjoy the movement, not the noise) All told we had four sleepless nights, after each one we talked with Guest Services, after the second and third we had people come and listen, and they heard what we heard. One came at 4:30 in the morning. Each day I asked about progress, each day they said they were "monitoring the situation." Apparently "monitoring" consisted of noting our concern, walking past, and closing the book. Finally, one afternoon as we came back from an excursion we walked past the hotel manager's office and I walked in, explaining our situation, the number of contacts with Guest Services, and the like. I apologized for bothering him, told him I was sure he had been informed (so we were told), and played the recording we made with our phone. This was at about 3:40 in the afternoon. By 4:10 we had a call and a note from Guest Services. They had a new room for us. We had been told earlier that there were no other rooms. Maybe someone left, maybe there always was a room. We moved. It was a comparable room, but not the one we had selected. Also, the banging didn't follow us, but we were under the storage area next to the Pinnacle Grill. Some bumps and thumps at night, but nothing like earlier.
Now our real concerns were there: 1)In conversation with Guest Services, my wife found out others previously had experienced the banging, but it was still issued to guests. 2)We tried proactively to solve the problem, or give guidance to what we heard and saw so someone might follow up. 3) Language and job responsibility get in the way sometimes. I tried to give as clear a description of the sound as possible. In doing some observation I noticed each time the noise happened (bang/bang) the fire sprinkler head above the bed moved about a quarter inch, then moved back. This indicated to me either the pipe itself was loose and banging and it was stressing the head or the pipe was being hit by something which stressed the pipe which stressed the sprinkler head. The sprinkler head wasn't the problem, it was a clue. The only visible action taken in our situation was trying to put silicone around the sprinkler head, the part that didn't move. I rake that up to either my bad explanation or working with folks who were not as proficient in English as they wished or they were from the desk at Guest Services and never held a wrench. Problems happen. How they are solved is the key to success and failure. I count this a failure, particularly if there are folks assigned to 3339 on the next cruise. My sister-in-law is on that cruise and she is going to check. Small world. Read Less