24 Norwegian Star Cruise Reviews for Senior Cruises to Mexican Riviera

We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise ... Read More
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise on a 6am flight to LA, we were on the Star by 12:15pm. Embarkation was smooth. We had no special perks and had an ocean view cabin so we were surprised how quickly we were on board. The ship is lovely, easy to navigate around and all the public spaces were clean and bright. We had specialty dining three times during the week. La Cucina was our favorite, we ate their twice. Our waiter Sameer was excellent. On our second visit we were seated next to a two women who were having a loud and intrusive argument, I asked to be re-seated and it was done immediately. All the dining was wonderful. Whether at the Topsider for burgers, either of the main dining rooms or specialty dining. Bar service was very good. we got coffee and pastries each morning in our cabin. It was good, only once the coffee was undrinkable, it was so strong, otherwise the coffee around the ship was good. Entertainment was wonderful. The theater was not. The seats were broken and very uncomfortable. The recent refurbishment left the theater out and that was a big mistake. The condition and comfort of the theater was our only complaint. Shore excursions were way over priced. Even with the $50.00 per port excursion credit we got, we only did one the whole cruise. We did a walking tour of Puerto Vallarta that was very informative.. We took a $10.00 pp. glass bottom boat tour to the Arch and it was amazing. This was in Cabo. We did not leave the ship in Mazatlan. We got the Thermal Suite package which was wonderful but as the cruise went on it was so crowded we stopped going. it was billed as a quiet sanctuary but in the end it was too crowded. Our cabin steward was great. Efficient and unobtrusive. Our cabin was always clean. Sunny did a great job. Read Less
Sail Date March 2019
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last ... Read More
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last October. Only problem with the Bliss was embarkation but the onboard experience was wonderful in every respect. This quickly became my favorite ship. Food and entertainment was great. So for this reason we booked the Star which is smaller than the Bliss and about the size of the Jewel. Because I know that Norwegian has small rooms in the oceanview category (which is what we usually book), we booked a balcony room (smaller than most other cruise lines' balcony rooms). Found food to be mediocre in buffet with limited variety (particularly in area of vegetables/potatoes). Temperature of food was adequate. We ate exclusively in the Versailles dining room fro dinner and this was a step up from the buffet in terms of food quality, but not by much. The best complimentary food to be found, in my opinion, was at O'Sheehan's, the 24 hour pub restaurant. Unfortunately, they have discontinued the fried mozzarella sticks with marinara sauce which I used to love at O'Sheehan's. Maybe to many other people loved them too and Norwegian decided they were spending too much money on them. Norwegian is also the only cruise line that does not allow you to bring your own soda pop on board. They want to be sure you either buy theirs at $4.25 a can or buy the unlimited soda package which is exorbitant unless you and your partner drink tons of soda a day. The specialty restaurants which you pay an extra fee for have always been good, particularly Cagney's steakhouse. We did not east at any of the speciality restaurants this trip but heard others comment that they were good on the Star as well. Entertainment was very good. There were three different production/review main theater shows with singing, choreography set and costume changes which were excellent. My wife and I enjoy these type of shows and these were right up there with some of the best we have seen. There was a husband and wife magician/contortionist act. The magician part husband was standard magic/illusion fare but the wife's ability to contort her body was astonishing and unique. Really incredible! There was a comedian who did different accents and dialects and was funny and entertaining. In the lounges there were guitarists/singers, a pianist singer and the Melodic Trio who sang and played instruments. Musically, there was adequate variety to find something to enjoy. My wife and I seldom do excursions nor do we book cruises for the itinerary. We book cruises to be on the ship for a certain length of time, relax, forget about everything and be pampered and taken care of. For this reason, I do not comment on ports. I only review the internal ship experience in terms of the four things that are important to my wife and myself: food, entertainment, comfort and service. I have already commented on food and entertainment. See my review of the cabin below in regard to comfort. With only one exception, service was outstanding. The crew members were friendly, accommodating, helpful and could not be nicer. They worked harder than most of us would ever want to. The one exception was this. I was supposed to get an onboard credit as part of the package I booked. On the second day, when I got a print out of my account, I remarked to the lady at guest services that I did not see the credit on my statement. She checked and said it was not in their computer. She asked me if I had some documentation showing that I was entitled to it. I did in my room. She asked me to bring it back to guest services so they could verify. As i had the documentation and thought this was a glitch that would be easily fixed, I waited until the next day rather than going up to my room right then and getting it.The next day I went down to guest services with my documentation and provided to a young man on duty who, as I was to learn, should probably not be in any kind of customer service job. The young reiterated that it was not in their computer. I reiterated that I was already aware of that which is why I brought the documentation to him, per the instructions I received from the woman at guest services the day before. I told him that I was aware he did not have the power to correct this buit surely there was a senior officer who did, maybe the captain if necessary, and I had the proof I was entitled to it right there in black and white. He went into a room in back, was there for a while and then came out with several sheets of paper. He started to explain to me that I had received an upgraded room ( same type of room I paid for but in what the cruise line considered a better location on the ship) from Norwegian and implied that either my credit had been absorbed by the upgrade which I did not ask for and could care less about, or that I should be so happy that I received an upgrade on my room I should forget about the onboard credit. I told him this had nothing to do with my issue and started to get a little steamed that he seemed to want to talk me out of pursuing this problem. He kept showing me on the pieces of paper saying, "this is what you paid for your room and THIS is what the room you are in goes for. Look at the difference!" I finally was screaming at him saying," I don't care!!! Get me on board credit that I payed for and I am entitled to." he mumbled that he would start an inquiry. I asked loudly when I would get an answer about my onboard credit. He hesitantly said tomorrow night. So he took an issue that I had mild concern about and exploded it into a huge conflict where I was very disgruntled, determined to do everything I could on social media to turn people away from cruising with Norwegian. I was in a very bad mood all through the night until the next day complaining to my poor wife and telling her all the ideas I had for waging war and getting even with Norwegian, making sure that I would cost them many times what they would have given me in onboard credit. The next day I went back down to guest services where I encountered yet another woman at the guest services desk. I explained everything that had happened to date and again showed my documentation. She was very nice, understood the situation immediately and explained to me (unlike the jerk I encountered the evening before) that the credit was to have come from my travel agency, not NCL and for whatever reason, they had not received it yet. There was an inquiry that had been sent to NCL's home office in Miami but in the meantime she arranged a ship to shore phone call to my travel agent so I could take with him about the issue. I spoke with him and he did not know why it hadn't gotten to NCL as everything from his end showed that it should have but he told me in the event it did not arrive in the next few days, get a print out of my onboard account from NCL and he would send me a check for the credit amount. This was all it took to set the matter at rest and could have done by the jerk, instead of aggravating a guest. I received the credit the next day. When I got home I got an e-mail from my agent in which he told me that I was not the only one who had this issue and his what not the only travel agency it happened to. Some snafu occurred with NCL. OK, so I have vented. Back to the ship. The public areas were pleasantly decorated and very clean and well cared for. There was one swimming pool on board and a numebr of hot tubs in different location. I did not use the fitness center but my wife did and said it was fine. The library on board (one of my wife's major interest) was quite extensive for a ship's library. If you like to read on board, you will enjoy this library. There is also an internet cafe on the 9th deck which overlooks the atrium. There are a few tables for playing games. Unless one wished to use the eating tables in the buffet or around the pool, the ship really lacks tables to play games, do jigsaw puzzles or any kind of writing or paperwork other than the few in the internet cafe. I probably will never sail on the Star again as it had to many deficits for me personally. The food was not as good as on the other two NCL ships I sailed. Read Less
Sail Date March 2019
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
Sail Date December 2018
Looking for a close getaway for New Years and this filled the bill. Ship was done over to modernize it and they added some nice optional restaurants. The Brazilian steakhouse was excellent and the French restaurant equally so. The Irish ... Read More
Looking for a close getaway for New Years and this filled the bill. Ship was done over to modernize it and they added some nice optional restaurants. The Brazilian steakhouse was excellent and the French restaurant equally so. The Irish Pub was handy and different for a ship. The main dining room (Versailles) and the smaller (Aqua) had a good selection and service. Meals were hot and menus varied and interesting. But the buffet needs some help as it was rather bland. Getting off and on could not have been easier and proceeded quickly and efficiently. The tours were reasonably priced and the guides were good with lots of information given and usually a snack included. Fitness Center was well equipped and maintained with everything working and usable. Cabin had a wonderful bed and steward kept it up very well and when you set the knob at the door with a request it was done quickly. Shower which was a good size had a sliding door and an exhaust fan that kept the rest of the cabin from steaming up. The provided robes were generously sized and very comfortable. The shows were all excellent and the bars were stocked with all top shelf liquor served generously. The only thing that was missing was a quiet bar for a pre-dinner drink as they were all busy and load with people and entertainment. And with halls ending to accommodate restaurants some better directions for getting around the ship were needed. All in all a good value for a comfortable cruise experience. Read Less
Sail Date December 2018
We like going to the Mexican Riviera as it is close to home. Would rather the volume of all entertainment be turned down instead of increasing the volume for every venue. Kids club needs alot of improvement. I would have loved to have ... Read More
We like going to the Mexican Riviera as it is close to home. Would rather the volume of all entertainment be turned down instead of increasing the volume for every venue. Kids club needs alot of improvement. I would have loved to have the swimming pool heated. After a conversation with the pool hand and the engineer in charge of the pool we were told that it was a law that the pool had to be a certain temp which was set at 26 degrees celsius. If you have more that three guests in a cabin be sure to check that they have pullman beds and not a bed in between the other twin beds. The configuration should be redone to accommodate four people comfortably. The speciality dining package was not too good. Mostly fat at the Modernos. The Le Bistro doesn't offer to much of a selection. Cagney's was the best but if you don't sign up ahead of time you can forget eating before 9:00pm. The entertainment could have been alot better if the volume had been turned down at all venues instead of cranked up to the point of wearing earplugs that still did not help. Many guests around us felt the same way and we saw crowds of people get up and walk out along with us. The kids club was awful especially when NCL advertises computer games. My two grandchildren saw only balls being tossed around and my little 6 year old got hit in the leg and that ended it for her. My 11 year old grandson refused to go as he is only interested in computer games. Much improvement needs to be done with the kids program. Read Less
Sail Date December 2018
Chose to go freestyle instead of Ruby Princess which has been our choice over many years to the Mexican Riviera in December. Stateroom even though midship towards the front (4009) had humming noises nonstop. Called guest services ... Read More
Chose to go freestyle instead of Ruby Princess which has been our choice over many years to the Mexican Riviera in December. Stateroom even though midship towards the front (4009) had humming noises nonstop. Called guest services several times to report it. Once an officer came and confirmed noises would make one difficult to sleep. No further follow up by guest services to tell us the reason for the noises. Entertainment nightly in the theater was excellent with wonderful production shows except for 2 nights a comedian and a magician which were also entertaining. Many venues of entertainment throughout the ship most of the time except port days. Music throughout poolside, atrium and lounges were entertaining. Good selection of menus throughout specialty, buffet and dining rooms. Had a dining package so was able to sample most of the restaurants. You could also have some complimentary meals in some of the specialty restaurants which was nice. We enjoyed Ginza and O’Sheehan’s offerings. You could always go to O’Sheehan’s which was midship and open most of the time. Nice Internet cafe with tables for playing games. Departure from the ship was a disaster with lines of people waiting to come off the ship. We chose to wait until the lines had cleared before coming off. We found wheelchair service was a premium and not enough people assisting people embarking the ship. Read Less
Sail Date December 2018
We enjoyed all the entertainment, even the comedian, lol. We even gambled a little i.e. bingo. The casino just smelled like cigarettes so there was no way we were going in there. The specialty restaurants are a nice break from the ... Read More
We enjoyed all the entertainment, even the comedian, lol. We even gambled a little i.e. bingo. The casino just smelled like cigarettes so there was no way we were going in there. The specialty restaurants are a nice break from the other restaurants. Found out that yes we don't need to eat that much. Also we are past that age where being drunk is a lot of fun and were so glad we did not buy the beverage package. Appreciated the efforts of the washy, washy ladies to keep illness down at the buffet. Our service was great. Enjoyed our brief chats with our cabin steward. We were happy with our shore excursions. They were picked knowing that my husband could not walk long distances. They were entertaining and we felt like we got to see quite a bit in a short period of time. The ship's store could maybe add a few things. They had Pringles as a snack you could purchase and take back to your room. For those who are addicted to potato chips, that could be another option added to the store. Read Less
Sail Date April 2018
We arrived at the port around 11:45 and the check in was swift and precise. There was a short wait about 10 minutes in a waiting area with comfy chairs. We boarded and the party began. Yeah there was a delay leaving port but everyone was ... Read More
We arrived at the port around 11:45 and the check in was swift and precise. There was a short wait about 10 minutes in a waiting area with comfy chairs. We boarded and the party began. Yeah there was a delay leaving port but everyone was having a fun time and the cabins were ready. John our cabin Stewart was spot on! Our cabin was immaculate always well stocked with towels and shampoo, bath gel and soap. All the cabin stewards we met along in the cabin halls were smiling and greeting us. We like the complimentary continental breakfast delivered to our cabin early in the morning as we get ready to enjoy our day. Yummy! We really enjoyed the dinner at La Cucina. It was delicious and well prepared. The best part of a cruise is the wonderful first rate entertainment. The memory lane down Las Vegas was splendidly done. Paradise show with awesome talented dancers and singers and tap dancers. Keith Jordan kept us laughing through two shows! It was an amazing experience we will remember for a long time. Read Less
Sail Date March 2018
This is about our 40th cruise overall - I think the 12th on an NCL ship - just the 2 of us - we are both retired - in our early 70's - reasonably healthy - but no longer go on cruises for the jet-ski excursions, the zip-lines, the ATV ... Read More
This is about our 40th cruise overall - I think the 12th on an NCL ship - just the 2 of us - we are both retired - in our early 70's - reasonably healthy - but no longer go on cruises for the jet-ski excursions, the zip-lines, the ATV adventures - but for the spas, the meals, and the service ! Embarkation day was horrible ! - Our flight arrived into LA at 9:00 AM - we expected to wait around the airport for a while - until the "transfer bus" filled up (like in past trips) - but - we waited until 11:30 to finally be escorted to a waiting bus to be driven to the ship) (note to self: don't use NCL transfers from the LAX airport again !) Then - we had to wait until the ship was "cleared" before we could actually board) totally understandable - heard that many times before) - however there were no announcements made regarding the delay - just that the ship was not "ready yet" - finally - we boarded at about 1:30 PM - The "complaint" that we had was the lack of communication..... The Star is a good ship - nice size - none of the public areas seemed overly crowded - with the possible exception of Gatsby's Bar each evening before dinner ! We have become spoiled and become used to the "suite amenities" offered (in particular, the breakfasts !) - We don't use the butler very much - The Concierge - Suzanna was nice - but not very helpful - she was unable to answer most questions without first having to go look up the answer) Unlike Carlos - our last Concierge on the Sky .... We had a Category SC - 2-Bedroom, 2 Bath Suite this time - just for the extra bathroom - (which was small - put perfect for my Husband to have his very own bath room!) - The bedroom was TINY - but would be good for 1 or 2 kids) We found that although all employees were friendly and smiling - the service everywhere was very very slow - restaurants - room service - and room steward service (our room was not made up until much later (10;30 or 11:00 AM) than what we had become used to. Our favorite restaurant remains the Teppanayki Grill (we always go the first night of the cruise as well as the last night) - our 2nd favorite used to be Cagney's - but - for the very first time - the steak did not melt in your mouth ! - So the 2nd night - we both had the grilled shrimp - which was excellent ! - Le Bistro was nice - La Cuchini - just OK (we never go to the main dining room - enjoy eating at a table for 2 in a "specialty dining" restaurant ) We had Thermal Passes - which we used every day - some day's just to sit and read in the "relaxation room" in the morning (waiting for our room to be made up) - loved the steam room and the sauna Read Less
Sail Date March 2018
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other ... Read More
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places (Spa, pool etc) were always kept clean. My Balcony Room was very clean and the Stateroom Steward did an excellent job. The Specialty Dining Restaurants were good, nothing spectacular, (Le Bistro, Cagney's and Teppanyaki)servings at Teppanyaki and Le Bistro were small. They had a craft class for 3 of the 7 days at sea. The craft class was nice, each a different project. The entertainment for the nightly evenings was good. This Ship is mainly kid/family oriented, not for single older adults. On the negative side, I paid for 3 days at the spa for 1 hour massage each day, thinking that I could use the spa and sauna before and after the massage. Nope!, Usually when I sail on other cruise lines, the use of the spa is included when booked for services at the spa. This ship charges an additional fee ($68) each day for use of spa and sauna. Also, I paid for bottled water on board as they would not allow guest to bring in their own bottled water. On embarkation everything went smooth, but on return, disembarkation was disorganized. They did not call the color of tags in the order it was listed. I will never sail this cruise line again. Read Less
Sail Date December 2017
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after ... Read More
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after 930 in the evening. We also had a beverage package There were no problems with this . The weight room in the exercise room what is well-equipped very nice easy to use what is well-equipped very nice easy to use. We also enjoy walking track It was well laid out easy for walkers and runners It was A lot of room for sun and relaxing around the pool Entertainment for the shows was excellent. The atrium area is laid out nicely There was also entertainment in that area. The sea was calm so we had a smooth ride This was a Mexican Riviera cruise the ports were well accessible except for, cobble where we had to tender. We always make it a point to have a great Time and we do Read Less
Sail Date December 2017
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in ... Read More
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in which staff were indeed courteous, attentive and desirous to be helpful. Staff in the specialty restaurants were the exceptions. Little things in our cabin were annoying. For example, the t.v. remote had the markings worn out making it difficult to change channels or control the volume, the spindle on the toilet paper roll had worn pegs making the roll fall unless one took precautions, and the clock on the phone was almost impossible to read. On the positive side, the cabin (8696: a veranda cabin) made excellent use of space and had more than enough drawers, cubbies, etc. to store clothing and personal effects. Food: the buffet resembled a college dorm but the food was somewhat above average. The food in the specialty restaurants were excellent and in the complementary dining room just a bit above average. On the whole, all a bit, just a bit average or slightly above average cruise. Nonetheless, the cruise was a good value. Read Less
Sail Date December 2017
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no ... Read More
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no problem from noise in other cabins. The musical groups in the different lounges were excellent. The shows spectacular, every one! Our biggest complaint-we were awoken many nights (I'm taking about 1:30 a.m.) with loud announcements in the cabin- i.e. "send a stretcher to cabin 1****" and a report of a missing passenger, After complaining to the front desk about the announcements disturbing our sleep, we were told it was a necessary safety procedure! I asked, why no other cruise line did this!! It is a great pity that this will stop us from booking again on NCL. The ship was lovely. A beautiful atrium and on our eighth deck, a delightful Irish Pub, overlooking the atrium. Read Less
Sail Date December 2017
Highly recommend this cruise: Pros. Food....meals in all dining areas were great. Most of our party are vegan and NCL went above and beyond to accommodate them. Even made special vegan meals. All restuarants are open to special ... Read More
Highly recommend this cruise: Pros. Food....meals in all dining areas were great. Most of our party are vegan and NCL went above and beyond to accommodate them. Even made special vegan meals. All restuarants are open to special requests. They have vegan patties that are not on menu. Irish Pub was a fave...they would leave chicken off fajitas. We ate there a lot. I read a lot of terrible reviews about the buffet but we had no issues. It was clean and food was good...for a buffet. The only problem was during busy times, they ran out of certain dishes. Staff......was very friendly and helpful. The only exception was in jewerly boutique. Staff was not friendly. I bought a ring thinking it was a size 5 but it was a 6. I am sure the seller knew but wanted to make the sale. We purchased extra photos on our last night and the staff said they would be delivered to our cabin after the shop closed at 11 pm. By 11:02, it was hanging on our door. Very pleased. Embarkation and debarkation......were fantastic. Quickest debarkation ever. Ports: Puerto Vallarta. We hired a driver on our own which was perfect. He gave the 7 of of us a two hour tour for 100.00 total. Much cheaper than ncl excursion. His name is Juan and he is known as Juan and Only. He is around 60 years old. Highly recommend. Mazatlan...two of us did the Salsa, salsa excursion. A lot of fun with plenty of food and drinks. The rest of our party did their own walking tour. We all had a great time. Cabo.....several of us took the snorkeling excursion. They enjoyed it but would recommend not eating a big breakfast. It was an hour boat ride, water was a little rough and people were vomiting in the water. The rest of us walked around Cabo but would recommend booking a tour because the port area is so commercialized. Next time we will book a tour. Prices are good at port on most things.... but we purchased Tequila that turned out to be more expensive than at home. So know your prices. Drink package....was fantastic. We purchased package from Costco which included the drink package. It was great. We had no issues and every drink we ordered was included. My only recommendation is to stop by Guest Services every other day to get a copy of your bill. It is so much easier than waiting until the last day. We had no issues. Cons: public restrooms were usually dirty and/or out of order. It is not convenient to go to the cabin just for a bathroom. Deserts were terrible. Such a surprise but deserts were bad. All cake deserts were dry like prepackaged goods. Very disappointed. Overall it was very good and we would go again . Read Less
Sail Date December 2017
got a call from NCL representative about expiring deposit so picked a local port. was assigned cabin 8001 by NCL. Very noisy when coming into port there was a generator that started about 630 or 7 and 330 when we came into LA. also for ... Read More
got a call from NCL representative about expiring deposit so picked a local port. was assigned cabin 8001 by NCL. Very noisy when coming into port there was a generator that started about 630 or 7 and 330 when we came into LA. also for what ever reason the guest in the adjoining cabin never stayed there and the hangers in the empty closet were banging all night at sea--staff dod try to resolve this but then on the second sea day with the rough seas the closet doors would come open and bang and with no one there to fix it we had to wait until the next day to get it resolved--just a strange situation Staff members were pleasant enough though early on the dining room personnel seemed to be unfamiliar with the menu and were somewhat disorganized--seemed that there were less staff overall so the personal attention was lacking and it was difficult to get recognition if something was required after food was delivered. Ate mostly in the Aqua about the same time an was seated in the same section--after the 1st 2 nights there were different servers each time. Did not go to any specialty restaurants as the ala carte pricing was off putting and did not want a 3 meal package. What was the point of scheduling a time to check in when we were in line for 1 1/2 hours Read Less
Sail Date December 2017
Every detail is taken care of. The Versaille restaurant is the best restaurant in the ship. Very elegant, clean excellent service and terrific food. By far better than the Special restaurants. (and it is free of charge) The Musical ... Read More
Every detail is taken care of. The Versaille restaurant is the best restaurant in the ship. Very elegant, clean excellent service and terrific food. By far better than the Special restaurants. (and it is free of charge) The Musical shows are better than in Las Vegas or Broadway. The crew is wonderful. The only thing that was not comfortable is the small bathroom in our cabin. Next time, we will buy a bigger room. Overall, just EXCELLENT Thank you Ziva Sagi Read Less
Sail Date April 2015
We had excellent weather, all of the embarkation and disembarkation procedures went very well. Everyone was polite and courteous. Sometimes there were soo many things going on, we found ourselves almost without time to eat, but we ... Read More
We had excellent weather, all of the embarkation and disembarkation procedures went very well. Everyone was polite and courteous. Sometimes there were soo many things going on, we found ourselves almost without time to eat, but we managed. Entertainment was very good. There were enough beach chairs to go around, which was nice and we enjoyed the view from the pool area. Read Less
Sail Date March 2015
Took this trip because it was close and convenient. No flying or hotel expenses involved. Also, we really like the port of Mazatlan and not everyone goes there. That was the tie breaker. Our 2nd trip on Norwegian. We're more ... Read More
Took this trip because it was close and convenient. No flying or hotel expenses involved. Also, we really like the port of Mazatlan and not everyone goes there. That was the tie breaker. Our 2nd trip on Norwegian. We're more interested in the ports than the ship. The ship was fine. Cabin (inside), very adequate. Ship personnel were all delightful. The Greek captain was the best. We were very fortunate (through meet and greet) to get a bridge tour. Don't pass that one up. It was the highlight of the ship experience. Food was okay, not exceptional. If you like your food hot, go upstairs to the buffet. Problem in the Versailles room was the time element from kitchen to table makes it almost impossible to serve hot food. Not the waiters' fault, just the mechanics involved. Meat and fish dishes were a little dry. They could use some sauces or gravy or butter. Couldn't have been too bad, I gained 4 pounds (It's almost gone now). Entertainment seemed fine, I'm not a big fan, would rather read, so I'll pass on that one. All the ports were great, as usual. We are very familiar with Mexico and do our own touring, mostly by local bus or taxi. Cabo has turned in to Orange County South, think Newport Beach. P.V. and Mazatlan are more like authentic Mexico, much more interesting. We took a public bus all the way to the last stop in P.V. and found a little village/beach, it was superb. If you have kids be sure to take them to the Aquarium in Mazatlan. All these ports are perfectly safe, have no fear. Get on out there and explore. There was a Holland American ship following us on the same schedule out of San Diego. San Diego works a little better for us, wish we had known. Also the food is a step up on Holland America. Just get out there and cruise. Remember, there are no bad cruises. R.P. Precott, Az (A Los Angeles transplant) Read Less
Sail Date March 2014
Overall the total trip was beyond our expectations. Great value, food was better than lead to believe. The crew was supportive and super friendly. Customer service was excellent.Our room was small but well configured for two people. ... Read More
Overall the total trip was beyond our expectations. Great value, food was better than lead to believe. The crew was supportive and super friendly. Customer service was excellent.Our room was small but well configured for two people. big bathroom. Stewart was super and keep our room clean and entertained.Ship was easy to ride, no sea sickness on this journey. very clean and interesting to walk around. Crew was beyond expectations too. They were super friendly, asked if we were happy and made sure we felt at home. The Sr. staff was out there working with the crew to make sure the vessel was clean and safe.ports were OK, we didn't leave the ship.I would travel with NCL once again based on our experience. Read Less
Sail Date April 2011
As frequent travellers to Mexico, we knew that it would be a good experience, and we were concerned only about the changes to the Star. It turned out that the ship was fine despite the many changes. We enjoyed the informality of the ... Read More
As frequent travellers to Mexico, we knew that it would be a good experience, and we were concerned only about the changes to the Star. It turned out that the ship was fine despite the many changes. We enjoyed the informality of the cruise and the fact that we could eat when and where we wanted to go. Embarkation was the worst we ever experienced, it took us 2 hours to finally board the ship after arriving at the port at 11:30AM. The public rooms were nice and not as crowded as I feared after reading other reviews since the Star's remodel. We particularly liked the Java Cafe where we started every morning.For dining we mainly went to the Versailles dining room where the food and service were good. One night we ate at the Tex-Mex restaurant, Endless Summer, and were impressed with the food and service. In general, my wife and I were impressed with the service in the dining rooms, at the bar, and especially that of our wonderful cabin steward Rod.We did our own shore excursions as frequent visitors to Mexico. In Cabo San Lucas we hired a water taxi to take us to Medano beach where we had a great time at the beach for $16 boat fare and the price of food and drinks brought to us by attentive waiters as we reclined in lounge chairs under an umbrella on the beach. In Puerto Vallarta, we shopped for jewelry and walked the malacon and enjoyed bird watching along the shore and riverbank.Our highlight for the trip was the ship's bridge tour which the captain arranged as a result of our Cruise Critic reception which featured all of the ship's top officers. The one hour tour was the best we have experienced.In summary, this cruise met our expectations. It was our fourth cruise on NCL and we will likely cruise again on this line. Read Less
Sail Date March 2011
Despite embarkation problems, a wait of over 2 hours to begin embarkation due to US Customs, late departure from Los Angeles due to the fuel barge breaking down, rain and cold on the return to LA, I still really enjoyed this cruise. We ... Read More
Despite embarkation problems, a wait of over 2 hours to begin embarkation due to US Customs, late departure from Los Angeles due to the fuel barge breaking down, rain and cold on the return to LA, I still really enjoyed this cruise. We had a lovely room with a wonderful stewardess and nice butler...this was an upsell for us but was worth every penny for the size of the room and the amenities provided. My husband's walker fit conveniently out of the way, and the large bathroom and balcony was appreciated so much. We didn't get to use the balcony on the return trip home due to high winds and rain, and that was the only disappointment. Buffet was better on this ship than on my previous Norwegian experience, and I enjoyed other restaurants as well. We loved the whale watch cruise but actually got to see nearly as many in the 2 hours before we reached Cabo from our own balcony!! What fun ...many came quite close to the ship. This is the time of year to visit this area for your best chance to see whales. I enjoyed the dancers shows very much, especially the "Band on the Run"...one of the best I have seen. I did not attend any other shows, but enjoyed the singers in the atrium, and especially the mariachi band in Puerto Vallarta. Excellent computer room,but computers were a bit slow. Had lots of credit left over .....I also enjoyed shopping on this ship...Norwegian does an excellent job with its on board shops. Our cruise critic meet and greet was a lot of fun, and we enjoyed exchanging postcards and meeting some of the crew members. I thought everyone on board this particular cruise was very warm and friendly and I am enjoying NCL more each time I go. Read Less
Sail Date January 2010
This was our first cruise on Norwegian. We have been on other cruises with Celebrity, Princess, and Carnival. Embarkation: There were no significant problems with embarkation. It was just a bit disorganized in the terminal. That ... Read More
This was our first cruise on Norwegian. We have been on other cruises with Celebrity, Princess, and Carnival. Embarkation: There were no significant problems with embarkation. It was just a bit disorganized in the terminal. That could have been because the ship got in late that morning due to fog. After checking in we were told to sit down and wait fro our number to be called to go on board. We sat and waited and having not heard our number for any numbers called for awhile, checked on the numbers of the group currently boarding. Our number was in that group so we were herded on board with about 100 other people all squeezing through the door of the terminal in a mad rush. The could have avoided this cattle call with a better system fro calling numbers. We never did hear any numbers called. Once on board we ate lunch and got to our stateroom by 1:30. Not bad. Cabin: We had a mini suite. It is basically a balcony cabin that is a bit larger than a standard balcony. We had a guarantee in this category and ended up fairly close to mid ship which we wanted. The room itself was nice. A bit larger than the standard balcony cabin. Out stewards did not come by until the next day and never formally introduced themselves. However, anything we wanted was provided. They were efficient and the cabin was always made up or turned down promptly. The mattress on the bed was very firm. If you like that, great but I prefer a bit softer so I ended up with a stiff back most mornings. Although the room is advertised as a mini suite, there are no suite privileges extended to that class of room. Food: No complaints and in fact we were pleasantly surprised at the quality on a number of evenings. We ate mostly in the Versaille for our meals although we did the Market Cafe for most lunches. If you want fillets or lobster or a more upper end menu you must use the specialty restaurants and pay the up charge. The specialty restaurants also up charge certain items on their menu. Therefor you are being up charged twice for surf and turf, crab legs etc. We at at the tex mex restaurant one night because it was two for one on the up charge. Therefore two of us were only charged $10 to eat there. They also threw in a free margarita however it came in a 5 oz. juice glass so don't get too excited. The food was good but not spectacular. We also ate in the french restaurant Le Bistro. That was a $15 up charge but the food was great. We both had a 10 oz. tenderloin of beef and chocolate fondue for desert. Shows: The entertainment in the lounges was fine. Nice singers, none with any real pizazz to them. The main shows also featured talented performers. Just not anything that separates Norwegian from other cruise lines. In fact, most shows were rather dull if not well performed. The big problem is the main theater. There seats are about 18 inches wide and are packed into the theater as tightly as possible. If you're a big guy it's very difficult getting in and out of the seats. There is no room for a cocktail. You are packed in like sardines. On other lines (Celebrity)the theater has bench seating with small tables. You have much more room and a place to set your drink down. I didn't like the theater experience at all. Let me throw in the casino here. They have one and it looks like any other casino at sea and performs the same function. Shore Excursions: Very bad organization. At Mazatlan we had the Salsa and Salsa excursion set to leave at 11:30 am (that's the last excursion leaving the ship, all others go first). Therefore we went to breakfast about 8:30am. When we got back to our room about 10:00 we found that the excursions had been cancelled. That's fine. Stuff happens. However, staff had left us two voice mails, one at 8:45 saying that the tour was moved up and was leaving in 15 minutes and one at 9:15 saying it had been cancelled. If it had gone off at 9:00, they never would have located us. They credited our shore excursion fee and gave us 50% off our next excursion in Puerto Vallarta. This was very nice of them. In Puerto Vallarta, we took the Los Calentas (spelling???) tour. It was very beautiful. The beaches were great and the whole scene is like right out of Fantasy Island. The tour operator and the staff were very nice. The food and drink were great. Here's the problems. First, there is a 15 to 20 minute walk from the pier where the boat docked to the marina where you catch the excursion boat. That's about 2/3rds of a mile around to the other side of the harbor. If you are an older person and have trouble walking, you're in trouble. The shore excursion people later claimed that there were carts to transport people who had trouble walking but none of our group ever saw one and many people were upset. They don't tell you about the long walk in the advertising for the excursion. The excursion also left late and got back late. We had a follow up excursion going off at 4:15 (a sunset cruise). We were supposed to be back on board from the morning excursion at 2:30. We got back at 3:30 and had to stand in line for 15 minutes to get back on the boat. Again, we had to hoof it back from the Marina to the boat (in 90 degree weather). I complained to the staff at the registration desk that I could not walk back to the Marina a second time for the sunset cruise and there was no transportation. The staff member at the main desk (shore excursion desk was closed) told me I was wrong an volunteered to go out on the pier to prove it to me. Guess what. She couldn't find any transportation either. She spent 15 minutes trying to get transportation and finally came over to us and pointed out a car which would take us to the marina. The moment she said that the car drove away. The tour operator offered to take us to their office, somewhere in the city,and transfer us from there when they knew exactly where in the harbor the sail boat was going to dock. That was crazy and I didn't want to have to worry about getting back to the boat at the end of the excursion since it would be dark and the boat wold be leaving shortly. I demanded that the shore excursion staff member on the pier credit our account for the excursion and she agreed to do so. The tour operator was also standing right there giving us a bunch of attitude. It was a bad scene and many older people were upset at the lack of transport to the marina. Back in Los Angeles, we took the overview excursion on the way to the airport. Norwegian shore excursion materials clearly say that they tour ends about 1:00pm at the airport and you should not take the tour if your flight is before 2:00. While we were on the bus at the pier waiting to pull away, the tour operator asked what flight times we all had. One group had flights just after 2:00. At that point the tour operator said he could never do the whole tour by 1:00 and would have to cancel the stop at the Olivera Street market. HE and the Norwegian whore excursion person had a heated discussion off the bus and away we went. The tour operator explained that they have continually told Norwegian that the tour cannot be done in the time allotted but they continue to sell it. We pulled out and did skip Olivera Street market. However, traffic was bad and by the time we got to the Farmers Market, half way through the tour, it was obvious that we would not get to the airport until 1:30. The group with the flights just after two had to get a cab to the airport from downtown L.A. I'm sure they were not pleased. We ended up getting to the airport at 1:40 after having skipped one stop and had less time at the other destinations. All in all, the shore excursion desk was a disaster on this boat. Overall: You can get a very nice room for a reasonable price on Norwegian but this is ala carte cruising at its finest. Everything extra is an up charge and I mean everything. They even charge for the normal behind the scenes tour ($55/person). I also think the drinks on board are 10 to 15% higher than the other lines we cruised. Most drinks are in the $8.00 range as opposed to $6.00 on other boats. They are very tough on bringing liquor on board. They had two liquor checking stations set up at Puerto Vallarta and were opening peoples water bottles to smell the contents. Come on. All in all I felt nickel and dimed the whole trip. I would rate Norwegian at the bottom of my list for cruise companies. I would put Celebrity first, Princess a close second, then Carnival and last Norwegian. I have not tried Holland yet but will some day. Would I take a Norwegian cruise again? Yes, but now I know that although they may be cheap on cabins, you end up paying just as much as you would on other lines due to the ala carte pricing and higher drink prices. Read Less
Sail Date November 2009
Norwegian Star Nov 7-14 Mexican Riviera. First I would like to say that I had a wonderful time on this cruise. The only thing I would complain about is the Embarkation. My friend and I (females both in our early 60's, I am ... Read More
Norwegian Star Nov 7-14 Mexican Riviera. First I would like to say that I had a wonderful time on this cruise. The only thing I would complain about is the Embarkation. My friend and I (females both in our early 60's, I am married and she is single) arrived in Long Beach on Thurs Nov 5 and spent two days with my sister in Placentia. My nephew drove us to the dock and we arrived there at 12:15 pm. I have cruised 4 other times and my friend 5. We assumed we would be able at that time to go through security and board the ship. Unfortunately that wasn't the case. The sign for baggage drop was right as we approached the tent. The bags really had to be dropped at the far end so we dragged them down there. We got in line for security, which was poorly run. There were no signs and we got to the front of one line and they told us it was only for people in wheel chairs. So back to the end of another line we went. We got through security and I had a 1.5 liter bottle of wine in my carry on. I was escorted to a table where I paid my $15 for corkage. Then was told I would have to take it to my room because they only take 750ml in the dining room. From there we had to fill out paperwork saying we were not ill and then on to a short line to get our ship card and register our credit card. From there we were told to sit on a chair and wait. We waited and waited. More people came and they were told to go to the other side of the tent and sit in the white chairs. Finally after sitting for over an hour we walked to where they were taking boarding photos and then about 100 people were with us. The security guys who were supposedly handling the crowd did a poor job and one guy kept screaming at everyone. Luckily we were able to board at that point. It was so poorly handled that the people in front of us to go through customs had not even gone through security and they didn't have ship cards. We walked right to the Versailles dining room for lunch because it was 2pm and we were very hungry. When we were done with lunch our room was available so we went and unpacked and got ready for the muster drill. Our bags arrive right after that. We ate most meals (breakfast, lunch and dinner) in the Versailles dining room but did try Aqua a few times. It wasn't as elegant. The meals were good to very good. We had lobster tails two nights. We are vegetarians but eat seafood. We were always able to find things that we were happy with. The salmon that is always available was excellent. The vegetarian offerings were not always that exciting but we could always find seafood that we liked. I would recommend the smoked salmon and spinach benedict at breakfast. All of the dessert soufflEs were very good. We did have fish and chips in the Blue Lagoon a couple of times and it was pretty good. We attended the Cruise Critic Meet and Greet on Sunday morning in the Aqua dining room. They had juice, coffee and cookies for us. Joannna was very nice to set it up for us. We met several nice people and got some good suggestions for the cruise. Some of the officers came and spoke to us. They told us that there are normally only two ships in port but that day there were three and we were in the temporary terminal. The ships were late coming in by an hour because of fog and the tide was low so they had to board on a different level than they usually do. All of these contributed to the delay in boarding. We loved the shows. The first night was good, the Andrew Lloyd Weber night was very good as well as the tribute to Frankie Valle. The four gentlemen who did that show boarded in Cabo after flying in from Las Vegas then left the ship in Puerto Vallarta. The magician was pretty good, maybe a little hokey. I missed the show with the ship dancers and the Chinese Acrobats. The final show was also good. We didn't do any excursions. In Cabo we walked around town and had lunch at a restaurant across the street from Starbucks. I had been to Cabo on another cruise and there wasn't much there except cheat internet. In Mazatlan we got a driver named Fernando outside the terminal. He took us on a two hour tour for $40. We went up on a hill to see the light house and the ship in the pier. Then to see the cliff divers. From there we went to Old Town. He stopped while we went into the Cathedral. Then my friend mentioned a massage and he took us to a place he knew and made an appt for us an hour later so we could finish our tour. Then we went to the Golden Zone and saw the flower market and shrimp market as well as the resorts. Then he took us back to the massage place Amore Spa for our one hour massages for $14! When we finished and were leaving the guys from the Frankie Valle show the night before walked in. I believe it is a well known massage place. We walked back to the square by the Cathedral and found an internet place and a department store. We were to meet Fernando at 2pm for a ride back to the ship. At 2:30 when he hadn't returned we took another cab back to the pier for $5. They are open air cabs that look like large golf carts. In Puerto Vallarta we took a van with other people for $3 each to downtown PV. Unfortunately about 15 min later I fell down on a bad sidewalk. Twisted my ankle and skinned the other knee. I hobbled the rest of the day. Had lunch at Bubba Gumps and walked down the water front. Then walked up a couple of blocks and went to a Woolworths to look around. Caught a city bus for 5 ½ pesos back to WalMart across from the ship dock. Walked around in WalMart to see what they had and bought some vanilla and Mexican coffee. There is a mall next to WalMart and we walked over there. Didn't see much there. I took a cab back to the ship across the street, because I couldn't walk the really long walk on the other side of the street. The driver let me out right by the guarded gate and I walked in from there. One of the couples we met at the Meet and Greet offered for us to go with them to LAX when we arrived back in San Pedro. That was really great for us. It was $48 plus tip for up to 5 people and while we were waiting at the dock for the van she found another person to share so we all paid $12 each. It was Execucar and she reserved it online. Disembarkation was much smoother than Embarkation! We got off at 9:15 and went down to get our bags with no problems. Bingo was very expensive. Minimum for a 6 on for four games was $30. Otherwise you use bingo machines from $50-80 for four games. I played each day and one time went for the $80 but paper for $30 all of the other times. I never won. The casino was an off and on deal. One day win the next lose etc. They got all I took to play with. We really liked the freestyle dining. We met lots of really nice people and actually ate with some of them more than once. All in all it was a very good cruise. I would do it again. It was my first time on Norwegian, having cruised Carnival 3 times and Holland America once. I would rate it between Carnival and Holland America. Our room stewards were I Ketut and Monohar. They did a great job. It was about the cleanest I have had. They were very friendly and always greeted us in the hall. We had an inside room on deck 4. We booked in August and thought we got a good deal. Onboard we found out that lots of people got outside rooms for less than what we paid. Our travel agency doesn't do OBC or upgrades, they said "too bad, we don't do that." I really don't mind an inside room because I like to be out in the public areas as much as possible. The weather couldn't have been better and the water was so smooth that we hardly knew we were moving until the last day when it got a little wobbly. Once again, I really enjoyed this cruise! Read Less
Sail Date November 2009
Eight of us traveled in two cars to Long Beach one day ahead of the cruise. Always was afraid to try Priceline, but thought this was the perfect opportunity. We found a $159 4-star room for $77 in Long Beach with view of the Queen Mary. ... Read More
Eight of us traveled in two cars to Long Beach one day ahead of the cruise. Always was afraid to try Priceline, but thought this was the perfect opportunity. We found a $159 4-star room for $77 in Long Beach with view of the Queen Mary. Long Beach near the pier is so beautiful compared to when I was there in 1968 and the Queen Mary was perched out there near an ugly wooden boardwalk area. We arrived for the cruise at around 11:30. This was our 11th cruise and first out of LA. and second on NCL. I have to admit the last NCL cruise was nowhere near our favorite. The people helping you out of your cars with luggage were the friendliest and most helpful we have ever dealt with. Others were Miami, Ft. Lauderdale and San Juan. We checked in with a bunch of other people, but it went quickly. They give you a number and when your number is called you can board. This is the first cruise we have taken where you can't go and see your room right away. All doors are locked down the halls and you have to wait until they announce they are ready. When you think of it this is a good idea. We went to the buffet and it is the worse we have encountered and the layout is terrible. Needless to say we ate there only a few times. We checked out our room and the bathroom was laid out great, however the room was small, but ample storage space. As with the NCL SKY cruise some 6 yrs. ago we NEVER met our steward, but this steward, whoever he was, had that room clean by 9am every day and it was exceptional. First of all I will say I hate Freestyle dining and on NCL you don't have a choice for either traditional or freestyle. I know I am probably in the minority on this one, but I feel dining is an event and you have the same wait staff every night. Not with Freestyle. Service in the Versailles was awful and in the Aqua which had the same menu, but more contemporary the service was much better. I attribute the Aqua to the great Maitre'd they have. They have cutback here also. Sometimes the waiter was taking your order, getting your drinks and cleaning the table. We had to remind them we wanted coffee with desert. The food on this cruise was the best of the 11 cruises and I thought the deserts were excellent. Entertainment was exceptional as it is on the NCL ships even though entertainment is on the bottom of what I consider important to make a good cruise. Debarkation was kind of a mess for four of us. We decided we would carry off our luggage and be first ones off since we had the car there. Unfortunately so did many others. The gangway wouldn't open so we had to go one floor down through halls. We were waiting on the stair with luggage and people coming out of elevators would end up in front of us. The dancers from the shows were directing traffic and recognized our plight. Finally the upstairs gangplank worked so we schlepped our luggage back up the stairs. Reason we took the stairs in the first place was the elevators weren't stopping where we were at. All in all for the money the cruise was great. Will always look for a good deal especially if it is something we can drive to in one day which doesn't really leave too many options. I would recommend this cruise to anyone. Read Less
Sail Date January 2009
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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