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3,088 Norwegian (NCL) Bermuda Cruise Reviews

This was our 2nd trip aboard the Escape, and our 8th cruise on NCL. We finally made it to Platinum!! YAY! In May, my husband and I decided that we needed to get away and we started looking up cruises. We like to leave from NY so we ... Read More
This was our 2nd trip aboard the Escape, and our 8th cruise on NCL. We finally made it to Platinum!! YAY! In May, my husband and I decided that we needed to get away and we started looking up cruises. We like to leave from NY so we don't have to fly, and we have always had a wonderful time on Norwegian. It turned out that there were many offers going on and I think this was probably our best value to date! We love that we can get the drink and dining packages and then they were also offering wi-fi, and shore excursion and on-board credits. We made out quite well! Our positives outweigh our negatives, but the negatives are ones that we always experience and feel that they could definitely be improved with not too much effort. I'll start there... ~EMBARKATION--This is always a pressure point for us. The lines at the port in NYC are always ridiculous! There has to be a better way! We have tried arriving at many different times over the years, but it seems that there really is NO good time to arrive. It takes HOURS to get on the ship! ~DECK CHAIRS- THIS is always an issue. People put their towels on chairs and are never seen again! We Just wanted to sit in the sun for about 30 mins...60 TOPS...and we could not get a chair ANYwhere! We did see that they are starting to use round stickers with times on them so if the chair is still empty when the time is up, the crew will remove the items and open up the chairs for others to actually USE them. The problem was that it wasn't really being enforced too well, and also people would come back in an hour, remove the sticker and go away again. Again, there has to be a better way! Now the good stuff!... ~CABIN- We were in a Spa Mini suite on deck 15. Our cabin was wonderful, as always, and we really never have any complaints in this respect. We have enough room, love having a balcony, and the mini-suite has a great sized bathroom and shower. Only 1 small issue on this cruise, we were right below the main deck area and the chairs being set up in the morning (EARLY) was quite loud above our heads. ~DINING- We ate at Cagney's one night and Bayamo 2 nights. Both were excellent!! Fantastic food and great service. The other nights we ate in the Manhattan room and this was outstanding as well. The host remembered us from booking our dining options on day one and took excellent care of us when we arrived for dinner each night. This was a nice little touch that really made us feel special! ~ENTERTAINMENT- Since we were on the Escape last year we didn't go to the main shows. We LOVE to go to the comedy though. One comedian was awesome and the other...not so much. We did see The Choir of Man though, and that was fantastic!! Howl at the Moon is always a good time as well. ~SERVICE- Never a complaint about this!! The crew on NCL has never been anything short of phenomenal! They are always happy and friendly. It always amazes me that they remember our names!! I don't know how they do it! And if you go to a certain are more than once they usually remember what kind of drink you order! Amazing!! ~PORTS- We only docked in Bermuda. We love this itinerary. So nice to be in the same place for three days. We could never tire of visiting Bermuda! We did do a shore excursion this time. On the last day in port we did the shipwreck snorkel cruise. It was awesome! Our captain and his mate were wonderful and we really had a great, relaxing time. Lots of fun!! As I said, we LOVE NCL, and we LOVE Bermuda so I'm sure we will be back again soon! Hopefully when there is a different ship doing that route. We don't mind going on the same ship more than once, but it is also nice to explore new ones! Read Less
Sail Date July 2019
very nice ship -- first time on Norwegian -- food great -- service great-- shows great-- I liked the crew singing in the cafe and restaurant--- getting on and off the ship -- no problems- liked the water slides- zip line -- nice spa area ... Read More
very nice ship -- first time on Norwegian -- food great -- service great-- shows great-- I liked the crew singing in the cafe and restaurant--- getting on and off the ship -- no problems- liked the water slides- zip line -- nice spa area -- rooms service great- if I had any problems --guest service handled them with ease--- but I had very few issues-- liked the specialty restrauents ---- I sailed out of New Jersey before so I had no problem finding the port-- I did a jet ski tour and snorkel tour but I did not book through the ship -- it was captain kirks adventures -- yes I would book another cruise with Norwegian --- we saw 5 shows choir of man- two thumbs up- after midnight -- a magic show- duding pianos also small acts in some of the smaller clubs- always something to do - if you were board cruising is not for you Read Less
Sail Date July 2019
The food was absolutely delicious. Venus, Ralph, and Vincent couldn’t have been better or anymore attentive to our needs. Wonderful caring people. Five star. The boat was clean. There was always something to do from shopping, the casino, ... Read More
The food was absolutely delicious. Venus, Ralph, and Vincent couldn’t have been better or anymore attentive to our needs. Wonderful caring people. Five star. The boat was clean. There was always something to do from shopping, the casino, pools, shows, rope course, and have some drinks at the bar. This was my first experience with a cruise and after being a passenger on the Escape I don’t know if I’d want to do another if isn’t Norwegian. I had concerns with my step son being 8 and having a balcony for a room. The room was safe, the balcony door had a lock on the top and high railings outside. This eased my mind and my wife’s. The kids club was impressive in both how safe it was and how secure. It was a huge relief and better still, he had a lot of fun and wanted to go back. Read Less
Sail Date July 2019
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on ... Read More
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on this "free cruise" to see how free it really was. It was basically me paying the taxes and port charges only, with an option to bid to upgrade from inner to ocean view and/or balcony. I had attempted to put in a bid for a balcony, but my bid wasn't accepted, and the sailing was full. (No complaints about the room quality I ended up receiving.) I wrote a very lengthy review of the Cabin below, so here I will list off the other items that I feel are important for people to know. Ship: It is well-maintained and clean. The decor was fine. It was on par with other cruise lines and I had no complaints about the level of quality with the ship itself. It had as nice of decor as Royal, Princess and Disney. No issues here. Cabin: See below for lengthy description and list of annoyances / lack of privacy. Dining: This was the most sub-par dining experience I have ever had while cruising. The food quality on the Gem was embarrassing. The only 2 photos I am attaching have to deal with the dining. First off, let me say, I found it hilarious how they listed meals as "complimentary" with many of the high end restaurants requiring a $39 charge per person along with a forced 20% gratuity. I can not comment on any of those, as I downright refused to pay extra for restaurants that I could experience at home. There is also no free room service on this cruise line, except for a very meager continental breakfast. If you wanted any other room service, there would be a $7.95 service "convenience" charge. Ridiculous. A can of soda from the refrigerator was $3.95. I bought one. I admit, after days of non-carbonation, I found myself desperate for a Sierra Mist... The only "free" 24x7 dining is the "Irish pub" O'Sheehans, which offered typical pub-like food. We went there once, and laughed at the godawful chicken wings they were serving. I would have swore the wings were made like 2-3 days previously, tossed with whatever sauce you ordered and re-heated. My son got the "Buffalo" wings and they were so red as if they were dyed, that they actually dyed his fingers bright red. There are 3 dining rooms, and only one, the Grand Pacific, is considered a "dress-up" which isn't even "dressing up" as it just doesn't allow shorts, as the others do. The first night was the best night, and after eating the first night, I had some high hopes for the meals, but they only went downhill. As this is a freestyle cruise line, which many people will hail as awesome, since you don't have to dress up, you don't have a set reserved dining time, etc... I personally found it made things LESS enjoyable. You didn't have the same guaranteed server, didn't build any rapport or closeness with dining staff... and while I am an introvert, I still enjoy feeling like I get to know my servers, and with this freestyle mode, I definitely didn't feel like that happened. I can tell you also that if you are not a person that is going to order from the bar, you can forget receiving "exceptional service" in regards to your choice of beverages and getting bread served, etc. My son and I had a difficult time getting any lemonade or iced tea. We were lucky to have our water glasses filled in any decent time. We were laughing because around the 4th night of dinner, when we were dining towards the end of the evening, we literally were given only brown bread and water (when on all other nights, we had a variety of bread choices of 2-3-4 types of bread offerings) - We didn't have any "chef's recommendations" and the staff seemed more rushed and understaffed, ready to get us in and out as fast as possible. We went to the "fancy dining room" just today for lunch. It had a nice view, overlooking the back of the ship. We were handed the menus, but had the typical hurried experience of taking our entire order, including dessert. The peanut butter cup cheesecake was overall a disgrace. They make the plating look nice, but then you bite into it and wonder how long it was in the freezer before it was quick thawed and served to us. It was not at all creamy and I was hard-pressed to find any peanut butter cup taste to it. Service: I am well aware that cruise ship employees come from fairly impoverished nations and are looking to make a better life for themselves, as well as providing for their family, but you can see their unhappiness through the forced smiles and furrowed brows. While the whole "washy-washy" sing-song of the woman spraying our hands every time we entered the buffet area soon became humorous and meme-like, reading in the daily guide that they don't recommend handshaking because it spreads illness... I was like, okay, enough of the dirty-tourist shaming. Not all of go to the bathroom to relieve ourselves without washing our hands afterwards. I get it, noro-virus is real.. But, again, it actually became insulting to me. WiFi: This is my biggest complaint, and one I plan on fighting with the cruise line itself to get my money back. I spent over $350 for my son and I to have unlimited WiFi on 1 device each for the week-long cruise. Now, this may seem like a ridiculous fee to many of you, but I back my choice up with we enjoy what we enjoy, and we enjoy having access to email, news, YouTube, games, etc. My first cruise was in 1996, and let me tell you, after using the "Internet Cafe" back in 1996, the speed we had for this WiFi was NO BETTER than it was back in 1996. Dial-up speed at its finest. I am well aware we are OUT IN THE MIDDLE OF THE OCEAN. I get that. I get that WiFi may be sporadic. We paid for the HIGHEST LEVEL QUALITY of WiFi and we could barely do anything we wanted to do. We would be disconnected in the middle of reading news or email, games would be reset, videos wouldn't load. I paid the amount of 5 MONTHS of Cable Internet for ONE WEEK of WiFi on a cruise line, and so I'm going to say again, I expect for the cost of FIVE MONTHS of cable internet, we should have a RELIABLE connection. Otherwise, cut the cost in half. Would I Go Again: I love to cruise. I have done quite a few cruises. Would I ever sail with Norwegian again? NO WAY. Too many kids running up and down the hallways un-escorted. Too many younger children WAILING. Now this is not something Norwegian itself can fix, or can they? I mean, I guess it's time for me to look at more adults-only cruises. Way too many people trying to do a bunch of nothing on the 4 days at sea. Being docked over night for 2 nights while in Bermuda was kind of a new experience for me, and those days/nights it did seem a lot less crowded as people were off doing excursions, but yeah, too many loud and sheep-like tourists not at all realizing how annoying they and their kids were being. Read Less
Sail Date July 2019
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the ... Read More
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the suite. We got to the pier at around 10:30 and were in the Haven/Suite waiting area by 10: 45. Anoop, our amazing concierge met us there and gave us our card keys and all the information we needed. We were escorted onto the ship at 11:15 and brought to Cagney's for our first lunch onboard. After lunch we decided to see if our room was ready even though they hadn't made any announcements about that yet. We were pleased that it was ready and waiting for us. We have had aft penthouse suites in the past which we have enjoyed but when we get suites on this class of ship, it will be forward facing from now on! The room is pretty much the same as the aft suite but the balcony is at least three or four times the size. There were two lounge chairs, two regular chairs and two small tables with plenty of room to walk around. We spent many hours on our balcony. While we were sailing, it was windy but if you sit on the loungers/chairs, it's really not bad at all. When we were docked, it was perfect! Our room stewardess was Helen and she was probably the best we have ever had! She took care of everything we needed and then some. She always had a smile and called us by name each time. She was so friendly and kind. We looked forward to seeing her in the hallway so we could chat. Our butler was Joaquin but we only saw him a couple of times. We didn't ask him to deliver any meals or anything like that but he brought our snacks every day. I was a little disappointed that we didn't get to know him better. We got all the perks - beverage package, dining package, excursion credit, and 250 minutes wifi. We are platinum so we also got two more specialty dinners. For dinners we ate at Cagney's twice, Teppanyaki, LeBistro, and LaCuccina. All meals were good but our tenderloin from LeBistro was the best steak we've ever eaten! I highly recommend LeBistro. Because we were in a suite, we got to have breakfast every morning in Moderno. It was quiet and the servers were very good. My husband's favorite breakfast there was steak (filet mignon) and eggs. My favorite was eggs benedict. Every morning while we were having breakfast, Anoop, our concierge stopped to see us and make sure we didn't need anything. Any questions we had, he answered for us and took care of a few minor issues with charges right away. The assistant maitre'd, I Made also visited us every morning. We enjoyed talking to him about his country and how things are run on the ship. He saw us when we were at LeBistro and came right over to us to say hi and make sure everything was ok. We had lunch at O'Sheehan's one day which was ok. We walked through the Garden Cafe a few times and saw they had a great variety of choices. The burgers there were pretty good! We didn't go to any of the shows because we've seen them all a few times. We spent a good amount of time at the Great Outdoors which is at the back of the Garden Cafe. It was a really nice place to sit and have a snack and a drink. There are tables in the shade and sun. They also have a buffet that has snacks, salads, fruit, sandwiches, and desserts. There is also a bar there with really good bartenders! We had priority disembarkation when we got to Bermuda. We met Anoop at Maltings along with the other people that had priority and he escorted us off the ship so we could skip the very long line of people waiting to get off. In Bermuda, we did the Rising Sun Catamaran Swim and Snorkel excursion. They met us right at the pier and we walked a short way to the catamaran. It was a three hour excursion that seemed more like a half hour. The crew were great. They were funny and entertaining telling us about Bermuda. They took us to a cove where we could swim, snorkel (with their equipment if we didn't have our own), paddle board, or kayak. The place we went this day had caves you could explore and there were a lot of fish to look at while snorkeling. They have Rum Swizzles that you can buy until the last hour when you are on the way back to the ship and they are free. They are the best Rum Swizzles too! We had a great time and I would go on this excursion every time we were in Bermuda! We also went to Horseshoe Bay. We took a mini-van in the parking lot between the two piers. It's $7 per person each way. They take you right to the entrance of Horseshoe Bay. When you are leaving (no set time), there will be another minivan there waiting or one will be there shortly. Horseshoe Bay is absolutely beautiful with its pink sand and little coves to walk to. The last day we were in Bermuda we walked around the Dockyard and did some souvenir shopping. It was pretty hot and very humid so we got back on the ship early. We were glad we did because we were able to get chairs right by the pool! That is something that in nine cruises, we have never been able to do. People "save" chairs by putting towels or other things on the chairs. Unfortunately, some of those people leave the towels there all day and only go to the pool for an hour or so. There are two pools, one adult only pool and one for everyone that has a lifeguard. There is also a big water slide that the kids love. For us, the wifi was only ok. We tried to FaceTime with our grandchildren twice and had issues both times. I checked my email and messages a few times and the server was very slow. It would take about a minute and a half for my emails to load. I also couldn't send any pictures to my sons or receive any from them. If I didn't get the free wifi, I wouldn't pay for it. Maybe it's better if you get the unlimited though. There were many people, especially teens on their devices all the time. We decided to get the Cruise Next deal where you pay for two Cruise Next certificates ($250 each) and get four. You can use two at a time on future cruises that are taken within four years. We tend to cruise once a year so that's a good deal for us. The only issue we had was at the shore excursion desk. My husband and I walked over to the desk and before we could say a word, the guy put up his hand and said, "Wait a minute, I need to do something" in a very nasty tone. We waited a couple of minutes and were finally able to ask our question. When he looked us up and saw we were platinum cruisers, his tone changed completely. It shouldn't matter what level you are at, everyone should be treated kindly. Overall, we had a wonderful time. I can't say enough about the crew and the service we received. I would highly recommend the Gem to Bermuda. Read Less
Sail Date July 2019
This was our best cruise ever. We decided to allow NCL to handle our air and pre and post hotel for this cruise. They truly made this an all-inclusive vacation. We sailed out of Boston and spent a day before and a day after the cruise ... Read More
This was our best cruise ever. We decided to allow NCL to handle our air and pre and post hotel for this cruise. They truly made this an all-inclusive vacation. We sailed out of Boston and spent a day before and a day after the cruise there. We love sailing out of Boston, it is a much better embarkation than New York. NCL air sent us a list of what to expect for the all-inclusive cruise and they delivered exactly what they promised and more. They scheduled great flights both ways that were at appropriate times not too early for departure we arrived a 1:30 and the return flight was at 3:30 which gave us a leisurely morning in Boston. I did the math on the flights and we would have paid just under $800 for the tickets for which we paid $99 each. There seems to be some confusion online about how this works but if you can read and just trust that NCL is going to take care of you it all works fine. You won't get the flights until a few weeks before. But once you do, they are your flights and you have to get into the airlines website and choose a seat. You can then upgrade if you like, which we did. The airlines were Delta and American - one was direct, and one had one stop. Once purchased they are your tickets. It was a good experience on this cruise, but it didn't stop there. When we arrived in Boston, just as the info stated, an NCL representative met us at baggage. She was wonderful lady from Boston wearing an NCL bandana. She was there to meet only us. She loaded our bags on a cart and contacted the hotel van to pick us up. She waited with us until the Sheraton Airport van picked us and our luggage up. (about 15 minutes). While waiting she told us some things we could do while in Boston. It is nice arriving without having to figure out where to go next! Upon arriving at the hotel, we were literally greeted with a red carpet. We were immediately checked in and given access to the hotel. It was early. They gave us a gift bag with treats and water. The check in hostess provided us with info about the shuttle and how to get around. We were a little concerned at first as the Sheraton/Airport is outside of Boston, but there are some perks it is beside a shopping center which we found was a great place to pick up things for the cruise and really just shop if you like. There are several restaurants there as well and one in the hotel as well as a bar. They also provide free service to the subway/train to Boston. We checked in and took the shuttle to the train. It takes about $6 per person to go and return on the train. We went to the Aquarium stop from which there is a lot to see and do. We returned that evening and all we had to do is phone the hotel and they dispatched a van for us - about 15 minutes. They even verify the arrival by text just in case the driver cannot find you. They will also transport you to local restaurants as well. The breakfast at the Sheraton is good as well. Everything was included in our cruise price including tips. We were told at check in to be downstairs at about 11:30 for our transportation to the pier. Which at first concerned us as we usually like to board early. But we decided to just go with the flow. We checked out about 10:30 after breakfast and waited for the "ride" to the ship. While waiting we noticed a limo arrive and thought someone famous must be staying here. Surprise they transported us to the ship by limo. It was the best trip to port ever. A BMW limo with free Wi-Fi, snacks and water. We could’ve actually just driven around for a while. We were dropped off right at the door of the port and never touched a bag. (The tips were already included) For embarkation we processed through security in about 10 minutes and then the line at registration took about another 5 to get to the agent. After the presentation of all the docs and taking pictures the agent said you need to follow me. We followed him behind the priority boarding curtain and met our Concierge, Anoop. We were afforded priority boarding and given access to a concierge for the entire trip. We were in Cagney's eating a great lunch within an hour of arriving at the pier. This was the best embarkation ever! It really could not be better. We were finally on the ship and just had to do what NCL had planned for us all we had to do was get to the local airport on time. 5 stars!!!! This was our first time on the Gem. Though we have spent a lot of time on the Dawn over the past year as well as some of the bigger ships. The Gem is slightly bigger than the Dawn. There is a Great Outdoors much like the Sun and the Sky. The buffet seems to be a bit larger and is only on one side. We stayed in a balcony room 10128 which was a great choice, very near the stairs with easy access up and down. The cabin is slightly bigger than the Dawn, well at least a little more storage. It was clean and always kept that way by our steward. We only had to ask for Ice in the Ice bucket once, which was automatic after that. Dining on the Gem was GREAT!!! The breakfasts in Moderno each morning were really a highlight. We could’ve eaten lunch in Cagney’s each day but wow we were so stuffed! We dined in Le Bistro, Cagney’s, Moderno, The Grand Pacific and Magenta. They all were excellent. In fact, the Grand Pacific had the best wait staff on the whole cruise. This is the free restaurant. Magenta was a little too crowded but was okay, so if you hate crowds sail away the buffet is literally better. The one issue with dining was in La Cucina. It was nice looking facility however the experience was because they booked multiple large parties in too small of a space. It was raucous to say the least. We just skipped dessert and went to the bar. The concierge found us almost immediately and did admit that they knew it was too loud and they were working on it. My suggestion - don’t eat there!!!! Maybe then it could be really fixed! The buffet was good as well as the great outdoors. We did usually stop by the great outdoors before bed for a snack. The coolest dining experience on the Gem was the barbeque they prepared everyday on the pool deck. It was very safe and was awesome. I thought at first, we would never get anything to eat there but it was so fast there really was never a wait. This really was a unique experience. 5 stars!!!! And on the last day at sea they made the largest Black Forest Cake at sea. We found the Whisky Bar to the best, Zoran was a great bartender even when he had to explain to people that a Whisky Bar is not where you go to order a Margarita. He went next door an made them one. Bar service overall was 4 stars. A few times it seemed to be understaffed a little on the pool deck, but a good job. The entertainment on the ship was excellent as we have grown to expect from NCL. There was guitar Karaoke/tracks performer that we really did NOT care for. However, it seemed a lot of people liked tracks and pitchy, so they had something to go listen to. The biggest ISSUE on the whole cruise was in during the “White Hot” or “Glow Party” and yes, I know NCL is trying to rebrand it which is another issue. But, for some reason they had it inside and it was too packed and the allowed the youth to come after they had already had one especially for them. It was literally dangerous on the dance floor. Not sure who is responsible for this --- It was a beautiful night outside at the end of July leaving Bermuda. So, it was not a weather issue. THIS NEEDS TO BE TAKEN CARE OF! If they do this again, I will NEVER attend! I do not wish to get into a fight which almost happened as there was so much pushing around! I might mention there was also NO security present. Drinking and an overcrowded dance floor party is really a bad idea. My wife is small I had to shield her from the parents with kids hanging in the air and teenagers jumping into her. Bermuda is a great place to cruise it was 2 nights and three days in port. There is nothing near Bermuda so that is difficult to change. Bermuda is very safe compared to many other ports. The White-Hot Party Sunset Cruise offered by NCL was Superior. The same company did a cruise for snorkeling when we arrived. It is called Rising Son. We did another Sunset Cruise it was okay. It was cloudy and no I don’t blame the company on the weather. The ones from Rising Son are much better!!!! I got to drive the catamaran on the way back to the ship. We did book and off ship Food Tour in Hamilton for lunch. It was good, however too HOT! On the last day we took an NCL tour to Tobacco Bay. This was a great excursion. The snorkeling there is good especially if you have a wife that is not a strong swimmer. We went on a short historical tour and walked there from St. Georges. Probably a mile – though they will transport you if necessary. There was a lunch and we snorkeled for hours. There were so many fish right off the shore. Of course, the feeding of French fries probably contributed to this. I was caught in a true feeding frenzy once, but it was cool. We traveled back to Boston and we had the same treatment in reverse because we decided to stay a day later before going home. Boston is a great place to visit, lots to see and do for everyone. If you want a great local seafood experience check out Salty Girl. You will probably have to wait but it is worth it. We had limo back to hotel and a great time waiting to go home. This was a true all-inclusive cruise. I am not sure how it could really be much better. NCL free air and lodging the day before or after is a great deal and a wonderful experience. Just booked the next 3 with those included. Read Less
Sail Date July 2019
Norwegian Gem is a beautiful ship. The itinerary was amazing. The crew exceeded our wants. Patrick or Kevin Street always made sure our mini suite was impeccable and took very good care of us. Nikola Vojovic, Gary Gatoula and Mer ... Read More
Norwegian Gem is a beautiful ship. The itinerary was amazing. The crew exceeded our wants. Patrick or Kevin Street always made sure our mini suite was impeccable and took very good care of us. Nikola Vojovic, Gary Gatoula and Mer Yaday are some of the bartenders throughout the ship but they stood out in our eyes with a great smile and excellent service I definitely go to them anytime I wanted a drink. Just make sure you give them a fist bump whenever they serve you, inside joke . Katherine Montro had the spray sanitizer bottle outside the buffet. She was always there asking how we’re doing and had good conversations with her. Made us feel part of a family. Washy washy, happy happy, clean clean. Reema Chettari and Marie Tenorio gave us a deep tissue couples massage that was totally exhilarating and made us feel like $1 million (we wanted to take them home wit us) Auinash Yaday at Carney’s steak house overheard a conversation about something we live at the Brazilian grill’s that we have at home for dessert and actually brought a couple slices of the roasted pineapple from the Grill next door and just made our meal that much more enjoyable. There are so many more noteworthy crew members that I can’t possibly go on without writing a book but everyone was appreciated and made our honeymoon incredible!!!! The only down side of the cruise was the food in the main dining rooms were lack luster. The service was excellent but it made me feel that ncl is trying to push you to the specialty dining with the lack of “wow” in the dining rooms. Read Less
Sail Date July 2019
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great ... Read More
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great entertainment, this is the way to travel! Norwegian put the "Pro" in professional, the ship was immaculate from morning to night, and you hardly noticed the work it took to keep it that way. Our stateroom was attended to at least twice daily, and our steward was a joy. The entire staff made us feel special! After our transatlantic, we will cruise around Japan on a Norwegian ship as soon as possible. I'm a retired career Merchant Marine; these ships ride smooth and are meticulously maintained. We feel safe aboard Norwegian. NCL is a top-notch company! So what are you waiting for? Put some money down on your dream vacation and leave the rest to Norwegian! Read Less
Sail Date July 2019
The boat was overcrowded and not enough staff to attend to everyone. Since gratuities were suppose to be paid all upfront they did not have to work hard to get people there food or drinks, I waited 20-30 min for drinks and at dinner took ... Read More
The boat was overcrowded and not enough staff to attend to everyone. Since gratuities were suppose to be paid all upfront they did not have to work hard to get people there food or drinks, I waited 20-30 min for drinks and at dinner took 2hrs. at least. But then once you are on the boat they hit you with a 15$per person per day charge for someone to make up your room. If you want decent food you have to go to the specialty restaurant and pay for it. The adult pool was so small and way overcrowded. They had another adult pool but it had limited spots and fee was 210 per person for the week. The Spa was a nice facility. So one would think that after you pay for an overpriced massage you can use the rest of the amenities there but No that's an extra fee too. So be wary when you think you have an all inclusive they are so many hidden fees. Also the shows sucked, Royal Caribbean is such a better cruise line. Read Less
Sail Date July 2019
I think it's important before leaving a rating to understand the frame of mind of the traveler and their expectation levels before cruising. Let me say that in my case - I love cruising. To be it's about relaxation, the ... Read More
I think it's important before leaving a rating to understand the frame of mind of the traveler and their expectation levels before cruising. Let me say that in my case - I love cruising. To be it's about relaxation, the vacation coming to you, the full itinerary, the work is done for you, and the fact that everything is settled in advance. You go, you don't have to think too much about spending a fortune, you unwind, recharge, and when you get back, you don't feel like you need another vacation. That said on The Escape... The service was absolutely excellent, the food was excellent. The shows (Choir of Man and After Midnight, their Magic duo) were excellent. Our weather and our "ride" to an fro were excellent. So why just a 3-star review? The Escape loses points because it is simply overcrowded, there are not enough "open" spaces to just conversate or relax unless you want to tan on the upper deck and even that is way too overcrowded, and a little unruly and dirty (not their fault, the guests just leave food and drinks and dirty towels everywhere and the staff can't keep up). A lot of the indoor functions took place in the Theatre or the "Atrium," and it too was way overcrowded. The Theatre was fine, uncomfortable and rather small considering that there are 4000 guests on the ship. Spice H2O is a great party space, but again, way too overcrowded. This made it uncomfortable for my kind of tastes. As NY'ers, we go on a cruise to get away from that shoulder-to-shoulder discomfort, not to enter into it. Bars were hit or miss with service. O'Sheehan's., the main bar overlooking the Atrium was incredibly understaffed at the bar, and on a number of occasions we were simply ignored for 10-15 minutes at a time. Thankfully, there are other bars where it's easier to score a drink...no big deal. Felt a bit nickel-and-dimed at times (do they really have to charge $5.50 for a bottle of water in the room, especially when they charge guests $15 a day already?), and way, way, way too much space designated to art and photography. that's just a money grab and a waste of good space. On nights when photographers were around you had stairways blocked, cues of lines in hallways just to pass, it was rather obnoxious at times. It's a problem because the Escape just doesn't have a lot of usable space for a ship this large, there is simply too much congestion, and then throw in blocked hallways and staircases into the mix simply to take a portrait, c'mon now! And to do it for the final 4 nights on the cruise is a little too much. Choose a single night to do that, people dress up, take your picture, and be done with it. The Escape just hits you over the head with that nonsense. The automated bingo with predetermined winners was a letdown and way too expensive. Deal or no Deal and some of the other "game shows" were really boring and a letdown, but because that's not why I choose to cruise it didn't lose too many points. The bottom line is this - the Escape is NOT cheap and it is a good time. Where it needs to deliver - Food, drink, service, cleanliness, embarkation process - it truly is fantastic! but there a lot of minor annoyances that certainly will have me looking to "try something different" next time around, not because it's a bad ship but because I didn't walk away saying, "Wow, that ship is amazing" and that's simply what I want when I cruise! Read Less
Sail Date July 2019
For our family vacation this year we chose the NCL Escape. This was our 3rd cruise on NCL, and the 2nd on a Breakaway class ship. This cruise was, unfortunately, just OK. The Escape is a HUGE ship, over 4000 passengers, but I found it ... Read More
For our family vacation this year we chose the NCL Escape. This was our 3rd cruise on NCL, and the 2nd on a Breakaway class ship. This cruise was, unfortunately, just OK. The Escape is a HUGE ship, over 4000 passengers, but I found it to be poorly thought out and crowded. Our embarkation was flawless, NCL really has this down. Since we are latitude members we went from parking on the pier, to being on the ship in less than an hour. We were able to get into our cabin in about 2 hours, and finally start to relax. We sailed on time and leaving NY is always amazing to see! The ship is beautiful, clean and BIG! NCL's mantra has always been "Freestyle Cruising", so if that is the case why do I have to BOOK EVERYTHING! The one thing that I don't want to do on vacation is to make appointments and to keep them, but I can tell you from experience if you do not book shows, dinners, etc beforehand you will NOT get in. On our last NCL cruise you could just show up to the dueling pianos, or the comedy club, or theater, not this time. Everything was sold out, standing room only. The specialty dining sold out almost immediately so even though we had the dining package we ended up eating at the included restaurants most nights. The other issue I have is the "mandatory" tipping that has caused the service to go away. In the past tipping was something that we did when the service was excellent. Now, with mandatory tipping there is no reason for any of the staff to go above and beyond. I can tell you that I would wait almost 20 MINUTES for a drink at the pool bars. There was only 1 bartender on staff! My cabin steward for not unfriendly, but he rarely spoke to us. He worked his butt off and our room was spotless, but on past cruised they were always so friendly and went out of there way to get to know you. Also an FYI, NCL has stopped doing towel animals, stating that they want to cut down on washing, how about if you just put one less towel in the room and make the animals anyway, those little things cannot be emphasized enough. You can ask for them, but I did not know that until our last day. The food was hit or miss, some entrees were to die for, others I could make better at home. The staff in the dining rooms was also unpredictable. Some nights the servers were amazing, others they just did not seem to care. It was disappointing. Debarkation was as smooth as getting on. We walked off the ship through customs to our car in about an hour. It is definitely worth it to walk your own bags off the ship if possible. Any vacation is what you make it to be and we did have a great time. However, because of the things I mentioned above I will have to consider other cruise lines for our next trip even tough we are Latitude members. The ship was just too crowded and poorly thought out and mandatory tipping has taken the great service away from what has always been a great cruise brand. We may have to try Royal Caribbean next time. Read Less
Sail Date July 2019
All the entertainment options my wife and I wanted to experience were fully booked by the first evening on the ship. The complimentary restaurants all had the same menu so there was only really two food options each day, one of the ... Read More
All the entertainment options my wife and I wanted to experience were fully booked by the first evening on the ship. The complimentary restaurants all had the same menu so there was only really two food options each day, one of the complimentary restaurants or the buffet. There was more food options but of course you would have to pay extra if you wanted to dine at them. The internet package that my wife payed access for only let her connect have of the time. Although the ship looked big the deck space was limited and almost all lounge chairs were claimed by 9am each morning. On the positive side the room steward was excellent and very attentive. He provided ice for us every day so we could keep or son’s baby food frozen. We did do excursions but decided to book on our own because it was cheaper then to book through the ship. Read Less
Sail Date July 2019
OK . . . I'll start by saying that there were plenty of positives, but... The food was not nearly as good as any of our previous cruises with other cruise lines The lines were too long for the slides and the high ropes course ... Read More
OK . . . I'll start by saying that there were plenty of positives, but... The food was not nearly as good as any of our previous cruises with other cruise lines The lines were too long for the slides and the high ropes course Every comedy show we tried to go to was sold out well in advance of the show The other shows we did attend were average at best, nothing spectacular No convenient way to stay hydrated, suggest putting in water bottle filling stations Smoke wasn't contained to casino and could be smelled on other levels Automatic gratuities do not encourage excellent service, had to complain more than once Teen curfew was not enforced, found at least 50 noisy teens out and about at 2:30am Took advantage of a massage special that included a Dr consultation, massage great, no Dr In general, crowded with over 5,500 guests on board, lots of lines and not enough seats! Would we go again? To get to Bermuda, yes! But we would probably consider looking at other options. We thought we would be wowed by NCL and they turned out to be slightly better than average. Read Less
Sail Date July 2019
I am a first time cruiser but was going with my best friends family who regularly cruises multiple times a year. They kept referencing the fact that they do Royal Caribbean cruises and how it was so much better overall from this Norwegian ... Read More
I am a first time cruiser but was going with my best friends family who regularly cruises multiple times a year. They kept referencing the fact that they do Royal Caribbean cruises and how it was so much better overall from this Norwegian boat. The overall amount of people on the boat was overwhelming and it seemed like there was no space anywhere. We continued to have a great trip, making our own fun while on shore. Our stateroom attendant was the kindest worker on the whole boat, he took great care of us, Reggie. The staff on the waterslides were very indirect about regulations and were very rude towards me and my best friend’s brother for no reason. Friday night, after embarking from Bermuda, the boat conditions were absolutely horrific with the rocking of the boat and hearing the mini fridge and coat hangers slam around as the massive waves shook the room and the boat. We were all sick and got little to no sleep after being awoken every half an hour at least by how unsafe you feel and how the boat made us feel. My diagnosed anxiety has been never been so bad on a vacation. The customer service man at the main front desk was extremely helpful and understanding when my best friend lost her phone and they helped to recover it. The rock grotto was absolutely incredible and stunning, along with all of the views on the ship from the waterfront when it didn’t feel overcrowded or overwhelming, such as on the pool deck. I always have heard great stories from cruises and I wish I had that experience. The boat was the worst part. We did travel with a 3 year old and he seemed to enjoy himself but again there was minimal space for him to play. Read Less
Sail Date July 2019
I choose Norwegian Escape to Bermuda because I wanted lots of time to relax and be pampered, great excursions and one port of destination. From boarding to disembarkation, I felt like I was treated like a queen...but I do tend to act like ... Read More
I choose Norwegian Escape to Bermuda because I wanted lots of time to relax and be pampered, great excursions and one port of destination. From boarding to disembarkation, I felt like I was treated like a queen...but I do tend to act like one. Lol. The staff referred to me by name (which blew my mind), they remembered details and special needs. I honestly do not have the time to explain the quality of the freestyle dining in terms of food, presentation, and staff. You honestly would think the Maitre D's were taking care of royalty. The entertainment was great. An older couple who were on their 27th cruise with different cruise lines told me that it was the best entertainment they had ever encountered. I don't have the comparison, because this was my first extended cruise, but OMG...the entertainment was first class with Broadway and Motown entertainers, as well as comedians from well known television shows. Would I do it again? I can't wait to do it again. I am hypersensitive to cigarette smoke, so my only displeasure is that some of the events I wanted to attend were or the two smoking floors and required me to go in and out so that the faint smell did not cause me difficulty. Please note that the faint smell did not bother most people, and probably would not bother 99.9 but as always, cigarette smoke can cause headaches for me. Excursions were professional and fun! Read Less
Sail Date July 2019
We cruised 7/21 out of NYC to Bermuda. I was a little hesitant after reading the negative reviews by some about the number of people on the ship. After the first day, I knew crowds were not going to be much of a problem. Full review ... Read More
We cruised 7/21 out of NYC to Bermuda. I was a little hesitant after reading the negative reviews by some about the number of people on the ship. After the first day, I knew crowds were not going to be much of a problem. Full review below: Embarkation - Easy. We arrived at the pier at 10:30, and we were on the ship at 11:30. Ship - Beautiful and clean. Even though there are a lot of people on this ship, we could always find a quiet place to sit and relax in the sun, or in the shade (Deck 8) Cabin - We had two inside cabins across from each other. It's a cruise ship cabin. It was small, clean, and served our needs. Dining - We always ate in one of the three main dining rooms for dinner. We did not eat at any specialty restaurants. We had reservations, but sometimes we wanted to switch dining rooms, or eat a little earlier. So we did not always use our reservation. We are a party of 5, and we had no problem walking in without a reservation around 5:30. I thought the food was excellent. My wife thought it was very good. She wished they had more seafood selections on the menu. The buffet had a seafood night for dinner, and she wished she checked it out. The service was very good. Some of the wait staff were very personable, and asked about our day. Others, just served us food. But everyone was extremely nice.The desserts were great. We ate at the Garden Buffet everyday for breakfast and lunch. They had a wide selection of food. It was all very good. Entertainment and Activities: We booked After Midnight prior to cruising, and we booked The Choir of Man as soon as we got on the ship. The music in After Midnight wasn't my type of music, but the show was excellent. Definitely worth it. The Choir of Man was awesome. Again definitely worth it. We saw Howl at the Moon Dueling Pianos on three different nights. They were great. My boys and I went on to the ropes course any time we wanted. We waited in line one time, but only for 5 minutes. Make sure you walk the plank!! Half of the course was usually closed due to high winds. The tube water slide usually had a line. Service: Fabulous. Our cabin steward always asked how my day was going, he opened the door for me whenever we were in the same hallway, and upon my request, he made towel animals every night for the kids. All other staff were great as well. Extremely friendly, and personable. Earlier reviews had mentioned long waits at the bars, chair hogs, and not enough seating in the Atrium for shows. I agree that some bars were crowded, especially by the pool. I just walked to another (usually the complimentary side of Vibe) and I had no problem ordering drinks. To deal with the chair hogs, stickers were placed on chairs with the time a towel and belongings were placed on it. If the chair was not sat in during that hour, a worker removed the towel and the belongings of the person who had the chair. I thought that was great. My wife and I always got a chair where she wanted on the 17th floor, one deck above the pool overlooking the ocean. Regarding the Atrium, if many people were standing watching a show, workers would bring additional chairs for people to sit in. I always had a seat available, if I wanted to sit. But, I did not go to many shows there. Disembarkation: Organized. But it was the only aspect of the cruise that I was disappointed in. Everyone had to have a colored tag with a time frame to leave the ship. Even though only the first color was called over the intercom, workers let anyone with the first three colors (with a time given) off the ship. This made the line extremely long. However, it did move quickly. Overall: A fantastic cruise. I highly recommend NCL and the Norwegian Escape. As long as you plan accordingly, the number of people are not an issue with the exception of the pools. If you want to swim, it needs to be done early in the morning or late in the day. During peak sun hours, the pool is too crowded. But in my experience, pools on cruise ships are always overcrowded. Read Less
Sail Date July 2019
I chose Norwegian because I heard it was a great company to sail with. From when we stepped on the ship everyone was welcoming, friendly and helpful. We only stopped in Bermuda but what a great stop it was. People are friendly and helpful ... Read More
I chose Norwegian because I heard it was a great company to sail with. From when we stepped on the ship everyone was welcoming, friendly and helpful. We only stopped in Bermuda but what a great stop it was. People are friendly and helpful and we felt safe to explore on our own. If you don’t like crowds then I would recommend the spa rooms. We upgraded to the spa balcony and loved that we could get away from all the noise and drunk people and use the quiet time to relax. The only issue I had was the restaurants where slow to serve. Some might thing that’s ok but for us it wasn’t. Allow 1 1/2 to 2 depending on your group size for dinner. Make reservations before you get on the ship or right when you get on it. They have kiosk that you can do yourself which was great. The shows on the Escape where ok but needs to be booked as soon as you get on the ship. Would highly recommend a Norwegian Cruise Read Less
Sail Date July 2019
There’s absolutely nothing negative that I can say about my first experience with Norwegian. This will be the first of many because I don’t think there is a better cruise line out there and I’ve tried carnival but this cruise line ... Read More
There’s absolutely nothing negative that I can say about my first experience with Norwegian. This will be the first of many because I don’t think there is a better cruise line out there and I’ve tried carnival but this cruise line far exceeded my expectations. Everything from the food to the service to the entertainment was top-notch. Anything you could possibly need they are there to accommodate without a problem. For me the food was the highlight of my trip because I am a huge foodie and for me that was very important. And not only was it good at the specialty dining restaurants but also in every other dining option you had from the buffet to the complementary dining rooms. My family and I totally love the entertainment on board from the comedy shows to the bands that played. The friendliest crew of people i’ve ever had the pleasure of meeting on a ship. Good work Norwegian keep it up!! Read Less
Sail Date July 2019
We stayed in the Haven area, and I will tell you this, once you go Haven there is no turning back. We had the best butler, Roland, the best cabin assistant Jennifer, and Adrian and his staff were outstanding. Our every wish was taken ... Read More
We stayed in the Haven area, and I will tell you this, once you go Haven there is no turning back. We had the best butler, Roland, the best cabin assistant Jennifer, and Adrian and his staff were outstanding. Our every wish was taken care of sometimes without even realizing we had a wish. The Haven restaurant impeccable. The wait staff was so attentive breakfast, lunch and dinner. Must have..Rack of Lamb! Oh! And the bartender in the Haven area makes a mean Bloody Mary. Don’t miss Cagneys, LaCucina, or Moderno. You can’t make a bad choice. The staff and crew from boarding the ship to disembarking were attentive, pleasant, and just SPECTACULAR. Don’t miss The Choir oh Men...The best show. Our trip was so great my sister is booking her trip for September. thank you NCL. For reviving me ✌️ Read Less
Sail Date July 2019
Well I was a bit skeptical going in......Some of the past reviews I have read about the Escape were somewhat mixed. Large ship, lots of people, bad service?? I was concerned let's be honest. But it was just so wonderful, where do I ... Read More
Well I was a bit skeptical going in......Some of the past reviews I have read about the Escape were somewhat mixed. Large ship, lots of people, bad service?? I was concerned let's be honest. But it was just so wonderful, where do I begin. We haven't cruised in 30 years. This was our 30th anniversary celebration. This ship is just beautiful. The service was first class. Food very good. Shows were amazing. Yes, some areas crowded up, but it was never a big issue. So much to do so everyone was scattered about. We will definitely go Norwegian again. I also loved the designated quiet areas on the ship The Waterfront on deck 8 was very relaxing when you wanted quiet time. Something for everyone on this cruise. One thing I can suggest, if any: maybe another pool area for cause one pool for adults only? Could have been a bit larger. But still it was no big issue for us. Maybe some get togethers for couples of two - just a suggestion. All in all, a perfect cruise to Bermuda. Read Less
Sail Date July 2019
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door ... Read More
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door several times..gum on our door handle and the security officer told us that it wasnt their priority to see who might have done that and that camera footage was only made to check for the casino. the food is always the same thing in the buffet and changes slightly in the restaurants..activites and boring the staff was rude and didnt look like they wanted to be there..this is my first time on norwegian and i can promise you its my last!! dont go there if you want a peaceful vacation. i thought by seeing many reviews that this boat was going to be fun but the boat is very old and needs a major update in style. Read Less
Sail Date July 2019
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for ... Read More
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for luxury try another ship! The entertainment was mediocre ,the cabin service was good but not stellar and the speciality dining experiences although good were costly ($39.00 per person). I felt like I was nickled and dimed for everything because every bill had a 20 percent gratuity added on to it ( even the bar ) and if you didn't opt for the expensive drink pkg you had quite a bill at cruise end. The deck was extremely overcrowded and the hot tubs were small and always full, Bostonians deserve better ...Norwegian Cruise Line needs to refurbish this ship !!! This was my 10th cruise and by far the worst. Read Less
Sail Date July 2019
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL ... Read More
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL cruise. Being local, we absolutely LOVED the idea of getting dropped off at the ship and hopping right on to start our vacation. We decided to book the Owner's Suite with the large balcony, Hot Tub, King bed, large bathroom, Butler and Concierge service. The Hot Tub did not have a heater and it did not bubble,which caused us to sit and wait for it to be repaired on our first day. We usually book the more luxurious trips because we like the memorable experience it offers along with the pampering we do not receive on a day to day basis. Our summer Boston to Bermuda cruise left quite a bit to be desired and unfortunately, DID NOT meet our expectations. Given that we booked the Blue Diamond Suite on the Gem, our expectations were Extremely HIGH!! Day one of vacation came and embarkation on the ship as a Haven guest was as expected, we were greeted by the very professional MassPort personnel and shown to the Priority boarding area. There were some light refreshments and we met our concierge (Anoop) who was pleasant and provided an excellent vacation experience. He checked in with us at every dinner, helped to switch dinner reservations and provided ideas for a free day that we had in Bermuda. We do not consider ourselves High Maintenance guests and we appreciated Anoop's pleasant demeanor and his daily if not 2-3/day checking in with us to see if we needed anything. That being said, this is Actually the kind of thing one expects when you are spending the money to have the HAVEN experience, furthermore to be guests in the OWNERS Suite. One of the disappointing experiences was being told at dinner we had to pay for the $27 bottle of wine, champagne and cappuccino (it's espresso people) above and beyond what we ALREADY PAID. I understand it costs money to run a ship, overhead, etc, but we did not expect to be able to drink as much wine, champagne and coffee as we want when we went to the bar or in our room and not at dinner. It just doesn't make sense. Our Butler upon our arrival informed us that we are provided with 3 bottles of alcohol which included wine and liquor, and 1 complimentary bottle of champagne which of course makes sense. However, when after hours of sitting in the room waiting for the Hot Tub to be repaired (by very nice mechanics), I asked her if we can get more champagne while the sun is shining and it's 85 degrees and I'd like to start my vacation. There was no suggestion of the bottle being complimentary until I had suggested that some more champagne would alleviate the "inconvenience". I will say our Butler, Josephine, was pleasant, hard working and took good care of us, but if we needed anything we had to summon her. We certainly didn't feel like she was checking in on us and she did stock our fridge with 2 bottles of Prosecco the next day after considering my suggestion. Another rather disconcerting event happened near the end of our cruise in the Haven Courtyard. Apparently only cruisers who booked HAVEN Rooms are allowed in the Haven Courtyard. Given this was our first cruise, I was not aware of this because while hanging out in the Haven Courtyard two days prior, several of us who were staying in the Haven had a impromptu Pool party with buckets of Adult Beverages for everyone, good conversation, laughter etc, While socializing I realized that it was obvious several of my fellow passengers had brought their friends who were NOT HAVEN Guests up to the courtyard, I assumed that this was allowed and it seemed reasonable to me. All the guests at our impromptu pool party were great people, classy and we were all having a really good time. So, when I brought a friend who happened to be on the ship serendipitously, I of course thought it was fine. Hey, rules are rules, I totally understand. However, our concierge (Anoop) sent a younger HAVEN Staff member (Made, the Haven Courtyard Valet) to address this issue with me in front of my Guest and my wife, I was MORTIFIED. Listen, we've all been kicked out of bars or nightclubs when we're in our twenties for too much celebrating etc., but when you pay a pretty hefty sum of cash to stay in a premier room and are scolded and treated with such utter DISRESPECT over a misunderstanding I have a bit of an issue. Anoop, (The Concierge and the BOSS) should've take it upon himself to have a private conversation with me and clarify the rules, not send his subordinate over and embarrass me in front of my wife and friend. This small incident was the final straw in what we thought was going to be a 5-Star White Glove Service. In Summary, this was our fault, we lacked experience cruising and with NCL in particular. We had an EXCELLENT Vacation but We did NOT get the VALUE for the money we spent. The NCL Gem is obviously not a luxury based ship and trying to provide white glove 5 star service with their HAVEN option was not up to par. We would've been better off and less disappointed if we booked a much less expensive option for the experience we had. If NCL wants to provide high level white glove experiences to guests who are willing to pay then they need to stop nickel and diming their guests and offer more 'all inclusive' type packages with attention to detail if they are looking to garner a higher level clientele who are willing to pay. We would definitely go on another Boston to Bermuda NCL cruise, however, we will absolutely book a much more cost effective package. Booking the package we booked along with our disappointment is akin to going to Outback Steakhouse and believing you are going to get the same kind of Filet that one gets at Del Friscos or similar high end steakhouse that in short, is basically the experience we had. I love to have some Kukkaburrow wings while wearing jeans and a t-shirt but you will not catch me ordering a premium steak and at the very least having the expectation that it will be 5 star!! Read Less
Sail Date July 2019
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 ... Read More
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 on shore excursions using buses and taxis in Bermuda which was very easy and saved 100's of dollars ! Very disappointed in this aspect of the cruise being it was way too much of a money grab by the company . Otherwise the cruise was fantastic. The service we received was 2nd to none ! The food is of high quality . The crew is very friendly and professional. On board activities are constant with something for everyone in the family to do .Reservations to certain restaurants are hard to come by if you don't book the first day ahead of time which I found a bit unnerving . The ship is very clean and taken care of constantly . The pools are rather small . The variety of foods available is exceptional . Bathrooms in cabin r a wee bit small but manageable .All in all.... myself and my family had a wonderful vacation and will certainly use Norwegian again. Read Less
Sail Date July 2019
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - ... Read More
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - snorkeling . The all included my 3 children their spouses and our 6 grandchildren. Everyone loved the on board entertainment and the grandchildren loved eating dinner at the buffet while the adults enjoyed the main dinning rooms. We all enjoyed lunch around the pool almost every day - the grilled food was very good and music made it more fun .The one problem was the stateroom bathrooms - which for some of us were close to unusable due to the incredible small size - and lack of hot water . Still all in all a great time !! Maybe we will come back for our 60th but on another ship ! Read Less
Sail Date July 2019
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