1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
2 Helpful Votes
Sail Date: September 2018
Friends of mine were going so i decided to go with them. We were supposed to go to bermuda, but ncl changed it to port canaveral, stirrup cay & nassau, bahamas because of hurricane florence. Found out when i got home that other cruise ... Read More
Friends of mine were going so i decided to go with them. We were supposed to go to bermuda, but ncl changed it to port canaveral, stirrup cay & nassau, bahamas because of hurricane florence. Found out when i got home that other cruise lines still went to bermuda. It was horrible. First day i fell going to fire drill & lacerated my whole arm. Had to go to medical every day. Approximately 3 days later i fell getting off my scooter & lacerated my leg. Thought i was going to have stitches but they used sterry strips to close the cut. Medical is only open from 8:30 am to 9:30 am. Had to call get it by 9:00 am but it never arrived on time. Then my room phone broke & i could not call operator, guest services or housekeeping to get my scooter. Most of the time my phone did work there operator & housekeeping did not answer. My room rug & bathroom looked filthy. i rented a lift chair & scooter for the trip. when i got to my room both beds were still in there. They told me they would remove them. Finally got them to remove one. I gave up on the other one. I did not get off the boat in port canaveral as i grew up in miami & had already been there. Could not get off the boat at stirrup cay because of my mobility issues. They then cancelled nassau because of hurricane florence. I am 75 years old & the cruise was on my bucket list. The only other thing i wanted to do was have a dolphin encounter. Booked it in bermuda & then again for nassau. Both were cancelled. THIS IS THE REASON I CALL IT THE CRUISE TO NOWHERE & HELL. Read Less
3 Helpful Votes
Sail Date: September 2018
We're from NYC so the departure location for this cruise was very convenient for us. Unfortunately though, embarking was kind of a mess. We arrived about 30 minutes before our designated embarking time, but do to disorganization, we didn't ... Read More
We're from NYC so the departure location for this cruise was very convenient for us. Unfortunately though, embarking was kind of a mess. We arrived about 30 minutes before our designated embarking time, but do to disorganization, we didn't end up getting called until the same time as the latest time slot, which we were supposed to be well-before. It wasn't that big of a deal though, and we were just excited to finally get on the ship. The Escape, overall, was a nice ship. We enjoyed the common areas and the views from the Garden Cafe. The dining in general was good. We really enjoyed the specialty dining, and definitely recommend Teppanyaki, Cagney's, and La Cucina. O'sheehan's was good for late-night dining. The entertainment was pretty good. The Brat Pack and the comedy acts were great. We also really enjoyed the ping pong tables on the ship. Beyond that though, the activities we wanted to do were pretty all pretty poor. The pool is very small, and the small size is made even worse by the relatively short hours it's open. We like to go late-night swimming/in the hot tubs. That wasn't an option because they all close at 10pm. So unless you want to go swimming in a pool packed to the brim during afternoon/morning hours, you're out of luck. We asked them when the pool/hot tubs opened. They told us around 5:30am. We thought, OK, cool, we'll go to the pool/hot tub for sunrise. We get there, and the pool ends up opening around 7. And it's already crowded by then. Why not have good hours so people who want to go at off times can? Seems very silly. The service onboard the ship was good. We found the staff friendly and it felt like they did care about the guest experience. Unfortunately though, that sentiment ends with the ship staff because it seems like corporate and behind-the-scenes has literally no grasp of customer service and engages in very questionable practices. For us, this was first seen in the shore excursion handling. For this trip we had a single day in the Bahamas, so we wanted to make the best of it. We planned 2 excursions offered by NCL: my girlfriend booked parasailing, and we both booked the Waverunner tour. The night before our half-a-day in the Bahamas, NCL sent us a cold letter about how they didn't get enough people for parasailing so they were canceling it. We couldn't believe that they would cancel a booked excursion the night before because they were at-risk for having under the amount of people they usual have. Our cruise had already been significantly changed because of a hurricane, and now they were cancelling something my girlfriend was looking forward to because it could impact their bottom line slightly. Like I said before, no care for customer service. This left us with nothing to do the entire morning of our single day in the Bahamas. We also booked the Waverunner tour. $250 for the two of us for about 30 minutes of riding a Waverunner. I don't mind paying that, but the experience was falsely advertised. They called it a "guided tour" which we were looking forward to. It was not that at all. It was just "ride fast" in a line for 30 minutes and see literally 0 sights. Additionally, the "tour guides" (again, there was no actual tour), were extremely rude and unprofessional. It was ridiculous. I informed NCL about this experience - and what did they do? In response, they sent me a form letter that addressed none of my concerns and didn't even mention the issues I described. Just ridiculously bad customer service. All in all, though we enjoyed the ship itself, Norwegian Cruise Line's terrible handling of the shore excursions and then lack of follow-up to the problems we had makes it impossible for us to book another cruise with them. They seem to have no regard for customer experience, as made visible by the fact they will cancel an excursion you paid hundreds of dollars for if they don't end up profiting the amount they want to on it. We'll by trying a cruise line that's more customer-centric for our next cruise. Read Less
2 Helpful Votes
Sail Date: September 2018
I'm poor, so cruising isn't something I get to do, needless to say I was very excited about this early birthday trip to what would likely be my only opportunity to see Bermuda. Bermuda was canceled, while that was a real bummer I still ... Read More
I'm poor, so cruising isn't something I get to do, needless to say I was very excited about this early birthday trip to what would likely be my only opportunity to see Bermuda. Bermuda was canceled, while that was a real bummer I still wanted to make lemonade of lemons but unfortunately Norwegian failed to deliver in so many ways. We went to a port in Florida where we got a lovely view of a parking lot, there wasn't enough time there to do anything off the boat. I've been to FL a lot and could've planned a week long vacay there for a tiny fraction of what we paid for this cruise and had much more fun doing it. We went to Norwegian's island Great Stirrup Cay, while it was nice the tender there was extremely crowded, we had to use stairs to get there and my bad knee/hip was feeling that hardcore, the beach was packed, and there was nothing to do there. The entertainment on the ship had to be reserved and once the Bahamas was canceled every last thing filled up. The boat was way too packed to do anything without the ports of call to thin out the herd. As for dining every place was so full we never got to try anything outside of the buffet. The drinks were good but it turns out the beverage package does not include every drink and we were charged extra fees when we got drinks, this wasn't disclosed to us up front. The wifi was absolutely terrible, a two minute task would take ten minutes and trying to logout was incredibly frustrating when it's costing $1/minute. We went to guest services about the wifi issues, they sent us to the internet manager who sent us back to guest services who told us once again it wasn't their problem. We didn't want to keep bouncing back and forth as the lines were very long with unhappy customers on this cruise. We were charged $29/day for room cleaning and our room was only cleaned twice, not only because we know how to clean up after ourselves but the insane amount of rocking kept us pretty seasick, we weren't able to leave the room a whole lot, and even if we could everything was booked solid, there wasn't much to do. The room itself was nice (balcony room) but the bed was solid as a rock and that divide in the middle from the beds being pushed together was definitely felt. The TV would occasionally just go out, it didn't time out, it flickered and would cut out, and sometimes have trouble coming back on. The remote only worked sometimes. The speakers weren't very clear as it was difficult to understand anything the captain or cruise director said. The art auctions are fun but wow is Park West ever a scam, do yourself a favor and look into them. It's deplorable that Norwegian allows such fraudulent activity on their ships. As long as the checks clear I guess it doesn't matter. While I am thankful they wanted to steer us away from the storm (which is as much a benefit to them as it is to us) they knew up front what was ahead and denied any form of cancellation refund, and they offered no compensation afterwards, no partial refunds, no future cruise discounts to show they're not so shady afterall, nothing. Even if we were able to take the intended itinerary a lot of things on this ship and about Norwegian was an absolute failure. Read Less
Sail Date: September 2018
Let me start by saying that we knew the risks of planning a cruise during hurricane season, so we weren't really that bothered by our itinerary changing. What followed is the reason for this review. We were sent to Port Canaveral, ... Read More
Let me start by saying that we knew the risks of planning a cruise during hurricane season, so we weren't really that bothered by our itinerary changing. What followed is the reason for this review. We were sent to Port Canaveral, Great Stirrup Cay, and Nassau. At Port Canaveral, there's not really anything to do besides the space center, which you really need more time for. So we didn't bother getting off the ship. At Great Stirrup Cay, they don't have a dock for a cruise ship, so you have to get carried to shore and back by tender boats. This process is so time consuming that you only get about 4 hours on the island. 2 hours into it, they shut down all the food stands and bars. Then, the captain skipped our last stop (the main attraction) at Nassau. Now, I understand that we had to go out to sea farther to avoid the hurricane on the way home. What pissed me off is that instead of skipping their stupid private island and going to Nassau, we skipped Nassau. I am pretty confident this was done because it saved them money since they own Great Stirrup Cay. They saved on port fees by not going to Nassau. It's clear they don't care about the happiness of their guests. At this point, I would have expected them to offer SOME type of compensation or incentive for another cruise - ANYTHING. Especially when you consider that our new itinerary was exactly the same as one of their normal cruises, which is CHEAPER than the Bermuda cruise we booked. At the very least, a partial reimbursement for the price difference would have been the ethical thing to do. The other cruise lines that had to change course offered all their guests some type of compensation. Not NCL though. Next, let's talk about the actual ship. A member of our group has been on several Norwegian cruises (and will never go on another one after this). The other ships are apparently laid out the same, except the Escape added 2 floors of guest rooms and holds like 2000 more passengers. So there aren't really any more attractions, but there are way more people to fill up those attractions. That was a MAJOR problem during our cruise. Almost every single event/show/etc on the ship requires a reservation. By the 2nd or 3rd day, they were all booked. ALL OF THEM - not an exaggeration. We decided to try the stand-by line for one of the comedy shows. We showed up 45 minutes early and there were already about 70 people in the stand by line (and the comedy club isn't all that big). We didn't even bother. You basically have to plan your entire trip and everything you want to do by the 2nd day. You can't be spontaneous at all. There are 2 tiny pools they are ridiculously crowded at all times. I guess if you're into the frat party lifestyle where you're constantly grinding against other people all day you would really like this. For everyone else, it's miserable. Seriously, if you put both pools together, they would be about the size of a typical inground pool at a normal house in the suburbs. If that wasn't bad enough, they close all the pools and hot tubs around 10pm. Not for maintenance or anything - they just close them. By 11pm, pretty much everything except one restaurant/bar is closed. We are adults looking to stay out late and have fun on vacation, but that is apparently not on the menu with NCL. The one thing I actually enjoyed, the speed slides, were shut down for HOURS every day. The mini golf course has holes/dips under the green that you can't see until you step on them and almost fall, not to mention the frustration of a great putt randomly changing direction or totally stopping. The Bocce Ball court was tapered downhill from the center on both sides, which rendered it all but useless. I realize nobody takes a cruise to play Bocce Ball, but it's just one more thing on the list. They advertise the zip line that swings out over the side of the ship as a big attraction. What they don't tell you is that IT DOESN'T EVER WORK!!! In fact, 50% of the entire ropes course is permanently shut down. An employee told us that it's shut down because they have no way to work on it and maintain it. So this course probably only worked for the first year of the ship's life and will probably never work again. If you're not familiar with NCL ships, they have an Atrium in the center that is open for 3 floors, with the casino surrounding it on the center floor. They allow smoking in the casino. By the 3rd day of the trip, the smoke has traveled throughout the entire atrium - all 3 floors. This is really fantastic when your wife is pregnant and trying to avoid second hand smoke. We got the "ultimate" beverage package, which includes drinks up to $15. What they don't tell you is that they jack up the prices of everything so that the good stuff is just barely too expensive to get. You can get most mixed drinks and pretty much all beers, but if you're into sipping bourbon or scotch, you're only getting the middle shelf stuff. After all that, NCL wouldn't offer us anything at all. Not even 10% off a future cruise. Not even the difference in price for the cruise we got vs the one we paid for. I have been on Carnival cruises and had a much better time. I hear Royal Caribbean is great as well. I can say that I will never go on another NCL cruise in my life. Neither will any of the 25 other people in my group. That's how bad it was. In fact, I never even write negative reviews on anything, but this was so bad I felt like it was my duty to make sure others don't have the same experience. Read Less
8 Helpful Votes
Sail Date: September 2018
What a greedy company. Very poor customer care. Terrible waste of thousands of dollars for a cruise to no where. Never again. We did not get anything we paid for and they simply didnt cate.On the ship:Pool too small. 2 hot tubs broken. ... Read More
What a greedy company. Very poor customer care. Terrible waste of thousands of dollars for a cruise to no where. Never again. We did not get anything we paid for and they simply didnt cate.On the ship:Pool too small. 2 hot tubs broken. Bathrooms smell of sewerage. Amenities have very limited hours of operation, leaving thousands of passengers to pack like sardines, dont forget we were trapped on the boat for 7 days without docking for 3 days in Bermuda as planned. We " paid " for marriott and got the holiday inn instead. This itenerary was changed several days before sailing. Although we purchased insurance, it would still cost us almost 1,000 to cancel....if we did cancel we would only get it as the partial credit. I believe NCL should have provided a credit for the difference since the new itinerary was not acceptable to us and was decided well before the trip sailed. They did zero. They shipped us to port canaveral This is not an agreeable destination. Its a dock; thats it. Then they put us on a low value rock in the water they own called stirrup cay. It doesnt even have a port....this is not a destination of comparable value. The rocky thing they call a beach had aPurple flag (so theres sharks in the water?!!)massive algae slimey rocks in the swimming areA and murky water with seaweed floating. Gross....lets not forget DANGEROUS , this is not a destination that we paid thousands of dollars for..... then they cancelled the last stop, which was the only stop that was an actual destination and put us out to sea for the remainder ocnn the trip. Horrible to be on a ship to no where. They squandered our money. They simply said "they dont control the weather". That is condescending..no one is suggesting that they do! But they do control EVERYTHING else. We paid a substantial amount of money, the trip was changed BEFORE sailing, we received a substantially inferior trip, (the trip we got was a much cheaper one)...they should have given the option to rechedule. Instead they took our money because" legally" they can. BTW, the forcast had before we sailed and Bermuda weather was perfect. Perfect the entire time we were supposed to be there. Theres whats legal, and then theres whats right. Read Less
6 Helpful Votes
Sail Date: September 2018
The cruise wasn’t good we stayed on the boat more than we were suppose to didn’t get to go to the destination that we paid for instead ended up in Florida and a stop for a few hours at a private island. Didn’t get to see ... Read More
The cruise wasn’t good we stayed on the boat more than we were suppose to didn’t get to go to the destination that we paid for instead ended up in Florida and a stop for a few hours at a private island. Didn’t get to see anything I wanted and customer service on the boat wasn’t the best. We still haven’t gotten money back for not going to Bermuda But other cruise lines did give their customers money back and a money off the next cruise. I won’t be going through them again for a cruise. The food on this cruise was okay. It could be better and also the entertainment was probably the only good part of the cruise. The shows saved my vacation but everything else was no worth the trip. Also the drink package was a good thing to have on the cruise without those two things I would have had a worse time. Read Less
5 Helpful Votes
Sail Date: September 2018
We chose this cruise because of its destination, Bermuda. Two days prior to the cruise departure date we were notified that due to the predicted hurricane Florence the route would be changed to dock at Port Canaveral, the NCL beach island ... Read More
We chose this cruise because of its destination, Bermuda. Two days prior to the cruise departure date we were notified that due to the predicted hurricane Florence the route would be changed to dock at Port Canaveral, the NCL beach island in the Bahamas, and at Nassau. We contacted NCL and requested changing our reservation to a Spring 2019 trip to Bermuda. They rejected that idea. We boarded the ship in New York and departed to Florida sailing south to be ahead of the storm. We did not leave the ship which docked around 1:00 PM. The ship then traveled to the NCL beach island. Passengers were shuttled to the island on small boats - very crowded. We did not leave the boat at this stop. The beach has no shade unless you rent an umbrella or a cabana. Once we left the island the Captain informed us that we would not stop at Nassau but would proceed directly to New York to insure the ship was back as scheduled. We spent 7 days on the ship. NCL has not offered any compensation for the cruise to nowhere. Read Less
4 Helpful Votes
Sail Date: September 2018
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! ... Read More
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! Exteamly poor customer relations. The ship is also very poor handicap accessible. They charge a lot for a handicap room and the bathrooms throughout the ship designated for handicapped were always locked. The regular rooms doorways were too small to fit a small walker through and the narrow hallways to the rooms constantly had the housekeeping staffs carts blocking access. We were very disappointed in the way the ship handled the reroute, there were many possibilities to give their passengers a worthwhile trip instead of just floating on the water with no possibility of any port visits. The one stop the ship did make I was unable to get off the ship die to my handicap so I was stuck on the ship for 7 days. Read Less
3 Helpful Votes
Sail Date: September 2018
My family and I went on a 7 day cruise to no where. it was my Mom's and brother's first cruise and how disappointing it was for them on their first cruise to see nothing but a ship for 7 days. I also feel if we could sail around Bermuda ... Read More
My family and I went on a 7 day cruise to no where. it was my Mom's and brother's first cruise and how disappointing it was for them on their first cruise to see nothing but a ship for 7 days. I also feel if we could sail around Bermuda we could have stopped there apparently the hurricane never came close. Poor decision making by NCL and the captain for the ship. As a result they did not compensate anyone in anyway for what was the worst cruise I have taken. Royal Caribbean was so much better and their variety of food was great. The dinning experience was very poor to say the least same menu day after day no variation (boring). Waite staff in the dinning rooms were very rude. They could have opened the other places to help compensate for not getting off the ship.No entertainment out by the pool during the day and with not having gotten off the ship for 7 days they should have had a back up plan. I also did not like the fact that you had to make a reservation for every show that you wanted to attend I go on vacation to relax not having to worry about anything and this was just one more thing to worry about. I do have to say my cabin steward was FANTASTIC and so very helpful and our cabin was very clean. Our first time on NCL and it will be our last. And thanks to the CEO's of NCL for not compensating us for such an awful cruise. We work hard for our money and this by far was the worst vacation I have ever been on. DO NOT sail NCL. Read Less
Sail Date: September 2018
Cruise was supposed to go to Bermuda, changed to Bahamas two days before. Impending hurricane so this was understandable but when we boarded the ship my wife's luggage was delivered to the wrong room. I inquired where it was. The staff ... Read More
Cruise was supposed to go to Bermuda, changed to Bahamas two days before. Impending hurricane so this was understandable but when we boarded the ship my wife's luggage was delivered to the wrong room. I inquired where it was. The staff said it was delivered to my stateroom. It was not. The staff insisted it was and I brought him to my stateroom and asked him where he left it? He said in the room. I said, well it's not here. He then told me that I would have to go to the main lobby and ask them to look for it. I then did just that but still no luggage. After an hour and a half my wife's luggage was finally located in another passengers room and it was delivered to our room. Immediately we noticed that our ship tag had been cut from the bag. I had triple secured it to the luggage, for just this reason that it wouldn't be lost. Someone removed it. Maybe staff, because I asked how they could lose a bag that was clearly marked and so secure. If it was a passenger this seems worse. My wife was upset that a stranger looked inside her luggage where her personal belongings were located. The ship staff sent strawberries and a bottle of wine for the mix up. Then to add insult to injury the trip was changed again after visiting Norwegian's private island. No Nassau Bahamas. We were given a 30 dollar refund for port charges. We never ported at a foreign port. The cruise staff was very rude during the cruise especially in the dining areas. I understand that the passengers were unhappy and were probably not that nice to them but they reciprocated by giving poor service. When I returned home I sent a certified letter to guest relations; no response. I filed a complaint with guest services; no response. I again filed a second complaint citing my letter and my first complaint with its' assigned number. I also called and they said it had to be in writing. Today they responded by saying that these things happen, the weather, the lost luggage, etc. and that we were compensated with strawberries and wine. Have a nice day. I am deeply disappointed in Norwegian. This was my eighth cruise with them and maybe my last. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise