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1 Helpful Vote
Sail Date: August 2018
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the ... Read More
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the best, but the actual food was delicious and they had healthy food and plenty of junk food!!! The entertainment was amazing all the bands and the shows were top knotch. The staff were amazing always had a smile on there face which was wonderful and they were not afraid to talk to you which was even better. The gym was great and the staff there were amazing as well. I did two excursions with Norwegian and I had a wonderful time Mike from the crystal caves was wonderful he new Bermuda and made everyone laugh. Would just do a bus tour with him for hours!! Thank you Norwegian for a wonderful experience! Read Less
1 Helpful Vote
Sail Date: August 2018
My family loves to cruise, this was the first cruise that we were very disappointed. There was not enough shows, you have to book reservations onboard if you don’t good look gettin* a Seat. My family and I tried to see a comedy show ... Read More
My family loves to cruise, this was the first cruise that we were very disappointed. There was not enough shows, you have to book reservations onboard if you don’t good look gettin* a Seat. My family and I tried to see a comedy show on the last day, people were saving seats for there family it was hard o find any open seats the cruise director came out and said for all you that didn’t get seat sorry and shut the door. We complained to guest services and the manager said you would have done the same thing. What a disgrace. When we tried to get a sit in the dining room they turned us away, they said to get seating in the other dining rooms. When you look in you can see empty tables. I had a bday for my 11 year old son, they would not put tables together we had to have separate tables. It was a nightmare. Pools are small and limited, forget about getting a chair. Staff is rude food is not great, don’t try to take a photo because they let people walk up the stairs while you are posting for your family photo. My list keeps going. I will never cruise with ncl again. Read Less
3 Helpful Votes
Sail Date: August 2018
Far too many passengers to crew ratio. Extremely rude and unfriendly help desk. Awful Wi-Fi onboard communications. Mediocre food and beverage in general. Haven was a complete let down. Not nearly enough room around pool deck. In general ... Read More
Far too many passengers to crew ratio. Extremely rude and unfriendly help desk. Awful Wi-Fi onboard communications. Mediocre food and beverage in general. Haven was a complete let down. Not nearly enough room around pool deck. In general the Haven is not worth the additional fee. The haven desk personnel were on knowledgeable and friendly. Haven restaurant selection was limited by the amount of days of the crews. The common area food choices were poor compared to other lines on the market. The butler service was outstanding and the housekeeping was as well. Consider ships with a greater crew to passenger ratio for a better present experience. This was extremely disappointing for sure of its age. The level of service and concern for the amount of money was far less than any cruise we’ve experienced today. The overall treatment for this haven experience was far less than anticipated and advertised. Do not expect any special accommodations. Read Less
Sail Date: August 2018
I have cruised many times with all the major lines. I had a poor experience with NCL several years ago but thought I’d try again with this large and “fun” ship. I took my two young children along. They loved it, the ... Read More
I have cruised many times with all the major lines. I had a poor experience with NCL several years ago but thought I’d try again with this large and “fun” ship. I took my two young children along. They loved it, the zip lines were cool (when actually open...closed a lot due to wind), mini putt, water slides. Pools were too crowded and very deep, not suitable for younger children. Limited lounge chairs available, mostly I had to just put our bags on the floors. Staff were not very helpful and cheerful. The first night, they had configured the beds wrong to what we requested. He said he was too busy to fix it that night. So how were we all supposed to sleep?? I thought that was poor service. My husband and I ended up moving The beds and stuff around ourselves and calling for extra linens. Then they gave us attitude for requesting an extra blanket. The food was pretty awful I have to say. I’m not super picky, but the buffet was way better on Princess, royal Caribbean and Celebrity. The shows were all booked out so u wouldn’t get to watch unless u were lucky. It’s like they had not enough show spots for number of guests wanting to watch...everyday! Ridiculous. The elevators...it’s like stepping into a dark small box. Not glass enclosed, no windows...just dark with A wall of dingy dark glitter gift wrap paper. If you’re claustrophobic, don’t book this ship. Speaking of small...The only time I’ve had a smaller room was probably over 20 years ago on Carnival before they retired that ship (festival). The 4 person room I had was smaller than the regular two person rooms on other ships. Read Less
3 Helpful Votes
Sail Date: August 2018
This was a last minute cruise to join our son's family. They traveled up from Virginia and stayed in Ridgefield, New Jersey at a Hampton Inn that gave them a great rate including parking for the week and a shuttle to the ship. The drop off ... Read More
This was a last minute cruise to join our son's family. They traveled up from Virginia and stayed in Ridgefield, New Jersey at a Hampton Inn that gave them a great rate including parking for the week and a shuttle to the ship. The drop off is easy, however we were in panic mode as we didn't get a piece of luggage until after 7:00. The ship left very late 7:30 and a variety of reasons were given ( fuel slot missed, passengers on NCL flight late, etc.) We were in a mini-suite with extended balcony on deck 8. It was so far forward that it felt like we were on another ship. The stateroom had a nice bathroom with extra-large shower but the balcony wasn't usable as there was no over hang and August to Bermuda is 100 degrees every day. Also people higher up throw things down on you. There are no drawers! Bring storage cubes for socks, underwear,etc. The bed is comfortable but the comforter is well used and the sheets too small. We had a great stateroom attendant Rodrigo who worked non stop and made great towel animals to cheer us up. I think the problem was that last year we were on the Gem in the Haven and were sad the whole time over the room. The ship was loaded with kids and they were really well behaved. I even caught the kids club show ( they were so cute) our ten and 12 year old didn't want to join in. They enjoyed the slides and pools and arcade. It was so hot! Food was good in the main dining room ( pick Taste or Savor) Manhattan too big and noisy. The Brat Pack show was disgusting, the magician so-so but Choir of Man and After Midnight were fabulous. Don't miss Choir of Man!!!! The ship needed more family entertainment. Smoking is terrible, especially in the casino where smokers go even if they don't play. The whole ship smells. Bingo is a rip off. They don't give away the big payoff on the last day of the cruise like other lines ( Princess, Royal Caribbean) unless you get under 47 balls ( impossible) Cagney steakhouse was good, Teppinyaki fun, Food Republic pretty good, La Cuccina bears no relation the any Italian food I've ever eaten (ick). Bermuda is absolutely beautiful. Easy to get a $7 ride to fabulous Horseshoe beach in a van at the pier ( tons going back too. ) The package for a large tent, 4 lounge chairs and a buckets of ice and water is $150. You can charge it. The kids set it up and it was worth it. Take towels from ship. Dining room staff is often slow and confused, so be patient. Getting off is a nightmare. long endless lines. Get a porter ( $20+) They will take you and your stuff to the front of the line for customs and you will be out in 5 minutes. Really worth it! Fun cruise for the kids, I enjoyed playing in the casino and met some nice people but I prefer Celebrity and Princess. But Not flying is the best, Read Less
Sail Date: August 2018
I was aboard the Norwegian Escape cruise from NYC to Bermuda on 8/12/18 - 8/19/18. My cousins booked the cruise with 8 of their friends and invited my daughter (13 years old) and me along. Embarkation went very smoothly and we were on the ... Read More
I was aboard the Norwegian Escape cruise from NYC to Bermuda on 8/12/18 - 8/19/18. My cousins booked the cruise with 8 of their friends and invited my daughter (13 years old) and me along. Embarkation went very smoothly and we were on the ship by 11:30-12:00 and immediately went to lunch at the Garden Cafe. This ended up being a popular stop during our cruise as we could always find something yummy to eat and the staff was helpful and friendly. Ate breakfast there every morning and was greeted warmly by the bubbly Julie Valentin, the Coffee, Coffee gal. We rise early and were able to get decent seats at the pool every day. Those coming at 10:00 should not expect to have our luck. Biggest disappointment was the lack of pool availability. For 4,300 guests, pool capacity was 82 at the public spots. Woefully underestimated! The ship sparkled and had a cozy feel without being over the top glamorous. It's a long walk from aft to forward, but I was able to make my steps goal every day. Plenty of restaurants and bars and the waits to get in were short. We took advantage of the dining plan and ate at La Cucina, Teppanyaki and Cagney's in addition to the complimentary choices of the Manhattan Room and Savor. The food was delicious without exception. Each dinner meal did take between 2-2.5 hours to complete which got a little old. We had a forward balcony room on the 13th deck and it was nice. The balcony and bathroom were both larger than I had expected. The bed was hard to sit on, but I slept well every night. We took advantage of several ship activities. The create your own painting was a big hit for the two of us. We hadn't done it before but will again on land. We stopped by the art auction on a whim. It was very well done, but I was astounded to see winning bids over $30,000! The Deal/No Deal activity was a loser. Cards were $25 each and only contained half of the numbers available in the game. There was no way to win the top prize of $5,000 and I feel this should have been disclosed at the time of purchase. Went on the Dolphin Encounter and Caves and Aquarium Highlights excursions in Bermuda. The dolphins provided a life long memory and I'll never forget the look of awe on my daughter's face. The cave tour was short, but well guided. The Aquarium and Zoo gave a good glimpse of some natural island inhabitants, but it was small. The guide was informative and very pleasant and took us for some brief stops along the South Shore beaches. Overall experience was ok, but it's pricey. Can't say enough good things about the ship's crew. To a person, they were friendly, helpful and had enormous amounts of energy. Several recalled my name when seeing me for a second time. Impressed the hell out of me with the number of people on board. Greatly enjoyed the trip and would recommend it for young and lively passengers as partying seems to be the goal. There is a non-stop list of activities to explore and it's a wonderful way to get to see the world. Read Less
1 Helpful Vote
Sail Date: August 2018
Loved this boat. It was spotless clean, room was great (I had a mini suite with balcony) and food was wonderful. I did go to 3 specialty restaurants and all were good, except the French one wasn’t really French food. The staff ... Read More
Loved this boat. It was spotless clean, room was great (I had a mini suite with balcony) and food was wonderful. I did go to 3 specialty restaurants and all were good, except the French one wasn’t really French food. The staff everywhere from room steward, food servers, and even as high up as hotel director was unbelievably accommodating and nice. The only thing I wished they had was kid friendly shows. All the entertainment was adult only. We did see 1 magic show which was awesome, but no other shows for us to go to as a family. So many activities on board, rope coarse, golf, etc. Disembarking was super easy. The most thing that impressed me was still all the staff. They were genuinely nice and tried to make everyone as happy as possible. I didn’t encounter one person from the staff that had a bad attitude. That makes all the difference no matter where you travel. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our first time on Norwegian Cruises, but we have been to Bermuda many times. We chose Norwegian this year because we had cruised to Bermuda on the Summit many times and looked for a change. We were a bit nervous about the ... Read More
This was our first time on Norwegian Cruises, but we have been to Bermuda many times. We chose Norwegian this year because we had cruised to Bermuda on the Summit many times and looked for a change. We were a bit nervous about the change,but Norwegian came through with flying colors. Embarking on the boat took about 45 minutes. We waited for rooms to be ready in the garden cafe, which was pretty crowded. Once rooms were ready, people moved around on boat, and it really did not seem overly crowded the rest of the week. We had a balcony cabin which was clean, and kept nicely by our cabin attendant. We ate dinner every night at one of the main dining rooms which were complimentary. The food and service was excellent. The shows were entertaining and good! The caliber of talent is high. We saw After Midnight, The Brat Pack, and a magician. The game shows in the Atrium were fun and hilarious. We had the drink package and the internet package. You are limited to 250 minutes unless you upgrade your internet package for a fee. The drink package does not include bottled water so we ordered water bottles extra to have-only to find out that your really don’t need them. There is water available as well as flavored waters from the garden cafe. We brought most of our water we bought home with us. Food in the garden cafe was good and plentiful. The staff there was also excellent and very welcoming. Bermuda never disappoints! We did not take any excursions since we are familiar with the island. Norwegian has their own complimentary shuttle ferry to St. George which is nice. We loved our cruise and would sail with Norwegian again. The crew seemed to really like their jobs and this was reflected in their service. They were wonderful! Read Less
3 Helpful Votes
Sail Date: August 2018
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - ... Read More
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - fish and chicken were fried - nothing broiled or baked, an the drinks were watered down. The entertainment going out was not too good but better on the way back. The gift shop had very little suggestions and the items were not really that nice to purchase. Mainly I was disappointed with the food. On the deck burgers, hot dogs and pork chops everyday - not much for people who do not eat meat. Also, at midnight not many places to go to eat or even have something healthy to eat. The ship was so crowded you could not get a lounge chair on the deck all day - and the cushions on the seats where the tables were were wet all the time - they should not have cushions on the chairs. Also, the smoker's lounge should NOT be near other lounges it is impossible to sit in the Gatsby lounge with the cigar and cigarette smoke all over that place. There should be a separate area not near the lounge or bar areas. I could go on and on but I think this is enough because I am sure no one even cares what I wrote. Read Less
Sail Date: August 2018
Had a great vacation on the Norwegian Dawn from Boston to Bermuda.We celebrated our 25th wedding anniversary on this cruise.All the staff was very friendly and helpful.The entertainment was great.We loved the Elements show,the magic show ... Read More
Had a great vacation on the Norwegian Dawn from Boston to Bermuda.We celebrated our 25th wedding anniversary on this cruise.All the staff was very friendly and helpful.The entertainment was great.We loved the Elements show,the magic show and the adult comedy show.We also attended a jewelry seminar,wrist watch history seminar and Art seninar that were all interesting and gave us very helpful information for buying product we were looking for.There was plenty to do on the ship.We enjoyed the food at the buffet,Aqua the main dining room and O'Sheehans pub.Just an all around fun time.The shops had some great deals on jewelry and liquor if you are looking for anything.We were very happy with the casino staff they were all so friendly.Many different games to play in the casino and there are many people that win at the games and slots.Our room steward was always asking us if we needed anything and kept the room neat and clean.We did end up putting down money on the Cruise Next program due to the great time we had. Read Less
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