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1 Helpful Vote
Sail Date: September 2018
I went on this cruise through a "Casinos at Sea" promotion. It was the first time I've ever been on a cruise and I was unsure what to expect. Honestly, the experience was amazing! Mandy Jones, our Cruise Director, is so ... Read More
I went on this cruise through a "Casinos at Sea" promotion. It was the first time I've ever been on a cruise and I was unsure what to expect. Honestly, the experience was amazing! Mandy Jones, our Cruise Director, is so full of energy and enthusiasm it's contagious! She remembered my name every time we saw each other throughout the cruise. It meant a lot to me, particularly when I'm not the type of person to call attention to myself or complain or anything. Honestly, I can say the same for the rest of the staff too. Everyone was so incredibly helpful and for those who went above and beyond I was sure to tip, which they appreciated. I went on the cruise with my mom and grandmother, and thankfully we were allowed to embark early as she needed additional time. While my grandmother stayed in the casino most of the time, I took part in many of the LONG list of activities going on each day, detailed in "The Daily," a daily newsletter with important announcements and the schedule for that day. I had originally chosen this specific cruise because I wanted to avoid cruises with too many stops so I wouldn't need to worry about a schedule, and yet I found myself with "The Daily" in my back pocket every day so I always knew what was going on for the day! Activities that were particularly memorable included Deal or No Deal!, Dancing with the Stars (starring members of the crew -- could not stop laughing at this one), Mr. Sexy Legs starring cruise volunteers (a dance/strip show competition that was hilarious), and of course the dance parties every night. There really were activities for all ages. I stayed in an inside stateroom and it was a little small at first, but then I got used to it -- and anyway, with so many activities you won't spend much time in your stateroom anyway. The closet held all of my clothes comfortably and the bathroom was a decent size - the shower could have been slightly larger but it was functional. Read Less
Sail Date: September 2018
I had a great friend/family who was cruising for the 3rd time with Norwegian and invited my husband and I along with my sisters and their husbands to join them on the cruise. It was our first time cruising and I must say I had a blast. ... Read More
I had a great friend/family who was cruising for the 3rd time with Norwegian and invited my husband and I along with my sisters and their husbands to join them on the cruise. It was our first time cruising and I must say I had a blast. From the minute we boarded the ship to the morning of our last day on the ship I had a great time. All staff were so pleasant and welcoming. We loved it so much we made a down payment for our next cruise. The ship had a lot of activities every moment of the ship was an adventure. I enjoyed the entertainments especially the games. If you're a foodie like I am you will enjoy all the dining choices they provided. I went on an excursion with the Rising Son and had a blast. The tour guys were a great team. Their knowledge of the island's history and their interaction with us and making us 1st timers at snorkeling comfortable. Read Less
2 Helpful Votes
Sail Date: September 2018
We selected this cruise as a special way to cope with empty nesting and turning 50! The preparation and planning really helped me through the changes going on in our life. I highly recommend planning a trip to ease through change. ... Read More
We selected this cruise as a special way to cope with empty nesting and turning 50! The preparation and planning really helped me through the changes going on in our life. I highly recommend planning a trip to ease through change. Traveling was my DH and his brother. We splurged on an aft balcony and his brother stayed in a solo cabin. We were all happy with our rooms. The ship was amazing! The staff was fun and friendly! Smiles everywhere loved seeing staff interact with each other, they seem to enjoy each other's company! We ate at cagney's twice, tappenyaki, food republic, pincho's tapas bar, manhatten room, taste, Buffett, and O'Sheehan's. the quality of food at the specialty restaurants was much better than the MDR's. I am not one for any buffet and only ate there for afternoon snacks and last day breakfast. Everything looked fresh. The venue is noisy and not very relaxing. I went to choir of men, great show! We went to howl at the moon every night they played, Piano Manny, comedians and other live music groups all over the ship loved them all! The usual fun and games were well mc'd by the staff. We really liked JoJo! Bermuda was simply amazing. We got a two day ferry/bus ticket and explored on our own. Easy and safe! We would definitely go on this ship again! Read Less
Sail Date: September 2018
Embarkation - I live in Manhattan, and within walking distance on the cruise terminal. I left my apartment at 11:30am and was on the ship by 12:30pm. The staterooms were ready at 1:30pm. Cruise - Thanks to Angie (Gigi1068) for ... Read More
Embarkation - I live in Manhattan, and within walking distance on the cruise terminal. I left my apartment at 11:30am and was on the ship by 12:30pm. The staterooms were ready at 1:30pm. Cruise - Thanks to Angie (Gigi1068) for organizing the Meet & Mingle! She is so lovely and the M&M was such a fun time! I also really enjoyed the Slot Pull afterwards! Cruise Director, Mandy Jones, was EVERYTHING! I absolutely love her! Seriously, I can’t imagine the cruise without her. The staff on this ship is exemplary! Everyone is so friendly! Le Bistro, La Cucina, Teppanyaki and Manhattan Room were the highlights of my dining experiences. Although, I did enjoy the Garden Café & O’Sheehan’s many times as well. The UBP is fantastic! Bermuda is gorgeous! I took a shuttle to Horseshoe Bay, toured the National Museum of Bermuda, and swam with the dolphins at Dolphin Quest! I met so many wonderful people on the cruise everywhere I went. I can’t wait to cruise again! In fact, I’ll be back on the Escape in March. Disembarkation - I chose to self-assist. It was so easy and I was off the ship very quickly. Read Less
Sail Date: September 2018
My best friend and I booked this cruise super last minute. We toyed with the idea of going on a cruise for sometime, however, hadn't actually booked anything till maybe a month before our embarkation date. As a first time cruiser- I ... Read More
My best friend and I booked this cruise super last minute. We toyed with the idea of going on a cruise for sometime, however, hadn't actually booked anything till maybe a month before our embarkation date. As a first time cruiser- I had my hesitations, not going to lie! I was afraid of being sea sick and stuck on a boat with thousands of people and kids and norovirus! Now looking back, I cannot believe I questioned going on a cruise at all! Overall, this was truly an epic trip. I cannot wait to cruise again on the Escape for Halloween 2019! Dining- I did not get the specialty dining package- somewhat of a regret, however the dining that is included is perfectly adequate for the average person. My favorite dessert was the honey creme brûlée at Savor. The molten lava cake was also a hit. Service- Exceptional! From our steward to the entire crew, we experienced excellent service. Everyone went out of their way to make this trip a great experience. Special shout out to Mandi our cruise director! Entertainment- Loved the nightly themed parties. Loved Mandi the cruise director. Loved the shows. Take me back! Shore excursions- Only did the cave/aquarium/zoo excursion- but it was definitely worth it. Our tour guide driving to the caves was resourceful, and our tour guide at the excursion itself was a riot. Read Less
Sail Date: September 2018
The ship was ENORMOUS with a HUGE variety of activities to choose from each and every day whether at sea, or in port. The entire staff was MORE than accommodating and super helpful! Our balcony cabin was quite spacious for us 2 ... Read More
The ship was ENORMOUS with a HUGE variety of activities to choose from each and every day whether at sea, or in port. The entire staff was MORE than accommodating and super helpful! Our balcony cabin was quite spacious for us 2 throughout the entire trip. Our room steward Casanito was on top of his game and we NEVER had to ask for our room to be made up. He was always one step ahead and always provided us whatever we needed when asked. He, as well as ALL of the staff were FILLED with knowledge and tips as to what we 'MUST SEE & DO' both onboard and in port! ALL of the shows were beyond amazing, but the 2 that left a lasting impression were, Choir of Man, and Off The Record. Choir of Man, was DEFINITELY a Broadway level show, with the music, and interaction with the crowd! Well worth the money to me! Off The Record was just as good as I am an 80's baby, ALL of the music and flashbacks to the movies that i grew up with were right up my alley and we loved EVERY MINUTE OF IT! The incredible variety of dining choices on board surely fulfilled the palate of each member of my 40 person group that traveled together. We never left hungry and were very excited to grab a midnight snack from the buffet each night! This was our first cruise ever and to visit one island (Bermuda) for 3 days, was absolutely lovely. It was the perfect amount of time to explore the island and not be bored! Above all else, my boyfriend of 6 years, proposed to me in front of out friends at dinner at Teppanyaki on 10/1/18!! It was absolutely a DREAM COME TRUE!! I couldn't have asked for a more perfect proposal and the many congratulations/well wishes we received from the crew and staff onboard The Norwegian Escape! We can't wait to start saving and to plan for our next cruise!! Thank you to every memeber of the team that made our first cruise experience, quite an unforgettable trip that we still reminisce about on a weekly basis!! WE LOVE NORWEGIAN!! Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted to experience a mega ship was the best cruise, the food was great and service was beyond five stars. When we ate in the any dining room, I would put my napkin on my lap, and someone would be at our table asking if we wanted a ... Read More
Wanted to experience a mega ship was the best cruise, the food was great and service was beyond five stars. When we ate in the any dining room, I would put my napkin on my lap, and someone would be at our table asking if we wanted a drink or bread. I would order a soup and salad and just as I would but down the spoon I would have the salad. We had little to no waiting time after placing our dinner orders. Shows were very good and several of the singers were good. Truly like duelling piano's in Hardliners was great. After six cruise's the Escape was the best. Already booking another on cruise the Escape. The Escape has so much to do on board that I can't see how someone could be bored, Over all the ship was very clean and best of all checking in and disembarking was fast. Read Less
Sail Date: September 2018
NCL provided a very positive experiences. Food was excellent & service was impeccable. Professional & friendly staff made it an excellent choice. We had a balcony cabin and we found it provided plenty of room for two people. ... Read More
NCL provided a very positive experiences. Food was excellent & service was impeccable. Professional & friendly staff made it an excellent choice. We had a balcony cabin and we found it provided plenty of room for two people. There was a variety of entertainment & plenty of activities to do. We loved the layout of the ship. We didn't do any specialty restaurants because the buffets and the Manhattan provided everything we were hoping for. We love Bermuda hence the Escape provided the perfect experience. We wish the stay there could have been a bit longer. On board shops provided everything we needed. Self assist disembarkation fit our need perfectly to catch an early transportation home. Plenty of quiet corners around the ship for rest and relaxation. We went for meals right when the restaurants opened hence no waiting lines. Soft drinks were expensive, over $4 for a can of pop. Over all, a wonderful experience! Read Less
Sail Date: September 2018
Norwegian Escape looked a little dated inside of the room but ultimately the ship was great! My husband I and decided to explore on our own this time instead of doing excursions and it was so relaxing. I was a little worried since ... Read More
Norwegian Escape looked a little dated inside of the room but ultimately the ship was great! My husband I and decided to explore on our own this time instead of doing excursions and it was so relaxing. I was a little worried since this was our second time to Bermuda but fourth time cruising with Norwegian. But if you have somewhat of an idea before hand, then exploration will take up your whole day in a good way. Great food, great party people, and just an all around great atmosphere. This was a really awesome trip. The service on board was pretty great (of course when you have the beverage package bartenders start remembering your names). The music/live entertainment at the Skyline Bar next to the casino was great! The live entertainment in the atrium was great! The crowd participation was great! I am definitely looking forward to the next one. Read Less
6 Helpful Votes
Sail Date: September 2018
We had the unfortunate vacation of our lives while going on a Norwegian Cruise on September 9 from New York City. First, this cruise ship, Norwegian Escape is supposed to be one of the newest and best ships in their line-up. I want to ... Read More
We had the unfortunate vacation of our lives while going on a Norwegian Cruise on September 9 from New York City. First, this cruise ship, Norwegian Escape is supposed to be one of the newest and best ships in their line-up. I want to tell you that this is the WORST ship that I have ever cruised on and this was my 12th cruise vacation. Here are just some of the problems that I have with this ship. • Whoever designed this ship should be fired! Its extremely large Casino spans the entire atrium area causing second-hand smoke to billow throughout the Deck 6, 7 and 8 atrium areas and beyond. We are both extremely sensitive to smoke and so it made it nearly impossible to stay in these areas of the ship. Smoke was also a problem for us on our balcony, which smelled of cigarette smoke so badly that we couldn’t use the balcony. I thought that smoking on the Balconies was prohibited but apparently this is not monitored or enforced on your ship. Doesn’t Norwegian Cruise Lines know about the hazard of second-hand smoke and the rate of cancer caused by it? At a minimum, smokers should be in a contained space away from non-smoking passengers. Also, there is no large, expansive area similar to Royal Caribbean ships that have a large “Main Street” in which many passengers can enjoy a smoke free environment. • The Atrium was a very small space that was always too small for the crowd of people that wanted to attend any of the games or shows scheduled there. Standing Room Only was an understatement. You should have scheduled many of these attractions in the Theater rather than the Atrium. This was also exacerbated by the afore mentioned smell of cigarette smoke. • The on-board communications was extremely poor! When the Captain made the itinerary change to skip the Bahamas, he didn’t say what we were going to do or where we were actually going instead. No information was a huge problem. In addition, the so-called cruise Director was rarely heard over the ship intercom telling us about things happening on the ship. This was the worst communications we had ever experienced and this was our 12th cruise. Our Cabin Stewart never even introduced himself or herself to us at any time during the cruise. The first few days it seemed like a woman was our Stewart and then a man was the Stewart. We never knew who was responsible for our room. Further, we had several meals where the wait staff forgot to bring items that we ordered or took a very long time to bring our meals. We often waited 20-30 minutes without any contact from the wait staff, which I feel, is unacceptable. Another comment on the staffs’ lack of communication is that we received refunds that were listed as “Refundable Credit” without any explanation. We had to go to the Guest Services desk to find out that the charges were being reimbursed for not going to the Bermuda port. I know other people had the same issue as they also went to the Guest Services desk. • This was an American cruise and I am sure that most of the passengers were from the U.S. On Saturday, most passengers wanted to watch and were expecting to see American College Football on TV. I was very unhappy that it didn’t appear that any games would be televised after several straight sea days. I went to Guest Services and was told that Norwegian contracts through a 3rd party for TV, and that they didn’t offer any football games on Saturday. Instead, we were allowed to watch European Soccer games that we could care less about. Americans hardly play soccer let alone watch it on TV. Are you joking?? Many, many passengers wore college games jerseys or team t-shirts on Saturday and as I talked with several other, we were disgusted that you didn’t offer College Football on TV. What bullshit! You should hire another carrier that shows College and Professional Football for cruises originating and ending in the U.S. This was a very poor decision on your company’s part. This should be rectified immediately. • Apparently, this ship only caters to passengers in the Haven (Ultrahigh Priced) areas. Otherwise, there was no adults’ only area with indoor pool and seating areas where adults can enjoy some quiet time in an air-conditioned pool area. This is terrible customer service. • The lunch menus never changed at the “Taste” and “Savor” restaurants? This was not at all acceptable. What was the issue with not preparing different menus at these complimentary restaurants? Again, many guests expressed the same issue to us during the cruise. This forced many of us to the buffet that we really don’t like to do. • Our cabin was on the 15th Floor in a so-called “mini suite.” After the first two days there were loud banging noises in our ceiling and in our walls that made it difficult to sleep. I can’t imagine what the noises were but someone should check it out in case something is loose somewhere. In conclusion, our trip was ruined by this Company and by this poorly designed and not at all passenger friendly ship as detailed above. This Company certainly broke my trust in Norwegian Cruise Lines, and I will be complaining to whomever will listen about your poor performance and advise people to not book a cruise with Norwegian. Read Less
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