Norwegian Cruise Line Adds Room Service Charge

April 1, 2015
Norwegian Breakaway

(2 p.m. EDT) -- If you're ordering room service onboard Norwegian Breakaway or Getaway in the near future, you will notice a new charge. Norwegian Cruise Line is testing an enhanced room service menu on Breakaway-class ships that incurs a convenience charge of up to $7.95 per order. Room service orders by Haven and suite passengers will not be charged the convenience fee.

"The new menu offers an expanded selection for breakfast in addition to a wider variety of options available 24 hours," said Vanessa Picariello, a spokeswoman with Norwegian.

No comment yet on whether this charge will roll out to the rest of the fleet.

The new room service fee comes shortly after the cruise line instated an automatic 18 percent gratuity on all specialty and entertainment dining.

Fees for room service, while not unheard of, are still unusual for a mainstream cruise line. Regal Princess instituted a $3 service fee as a test when the ship debuted but revoked it after passengers complained. Royal Caribbean's Quantum of the Seas charges for certain hot menu items.

Members on the Cruise Critic forums are voicing concerns over what they feel like are a slew of new fees. "I can't book with them at this point for future cruises because I do not know what fees they will impose for items that I was told I had already paid for," writes member NYteacher. "For my cruise that starts in five days, I was lied to and not given a choice."

Countered Baseball_fan: "I am not happy with all of the new fees/increased fees. However, when I booked my fall TA, my other cruise lines of choice were considerably more than NCL. NCL will still be much cheaper." 

--By Brittany Chrusciel, Associate Editor