5 Royal Caribbean Navigator of the Seas Caribbean - All Cruise Reviews

We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking ... Read More
We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking they were going to miss the boat. When we got back people were lined up for hours in the hot parking lot. The guest started fight with each other because some were cutting lines because no one knew what to do or where to go! The food on the boat was uneatable, the Scallops smelled so fishy we couldn't eat them and the selection on the menu was mostly cheap stuff like chicken or sold out, they would replace it with something even less expensive. The drinks were made with bottom shelf alcohol unless we ask for a better quality, the bar tenders only knew how to make a few drinks or were told to keep it simple. What they have advertised as the selection of bourbon they do not have on the boat even when we ask for it. Don't order the drink package!! Live entertainment by the pool was only around 2 hours a day. When all of the staff was apologizing to ALL of the guest it was obvious the boat was cutting corners to save money. I will not be booking on Royal again!!! Read Less
Sail Date November 2016
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise ... Read More
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise before, and it wasn't great, but we decided to give another ship a try. Bad decision. Check in was so bad. It took forever and the agent we were dealing with lied to us and told us we must give credit card onboard for expenses, that it cannot be done with her. So, we had to wait on a 30 minute line at customer service to do so. NO food was available except absolutely disgusting sandwiches and pizza at the Promenade. DISGUSTING. We checked into our cabin and searched again for food, but nothing is open till 5:30pm. Nothing. We ate at the Sapphire dining our first night and all our entrees were so gross. Overcooked and tasteless. Our waiter was very nice, but we left hungry. Breakfast and lunch was also disgusting. Worst food I have eve had on a cruise ship. We had Izumi for dinner and FINALLY, a great meal. Next day we the at Giovanni's. Worst service and food. I went to a yoga class the next day, and the yoga teacher was either not certified and inexperienced, or just didn't know yoga at all. He didn't even do the poses properly. And they want me to actually pay for this class??? When I expressed my problems with customer service, they offered me 25% off my next cruise with them. What makes them think I would want to cruise with them again?? Lesson learned. There was so many other issues, not just the food and service. All the staff was so disorganized and it was just a waste of money. Broken toilets everywhere, the list goes on. Never will I ever cruise with RC again. Read Less
Sail Date November 2016
Navigator of the seas (Royal Caribbean) Let me start by saying the ship itself and all of its amenities are great. We enjoyed the variety of activities. We also through the ports of call were very nice and enjoyed Jamaica a great deal. ... Read More
Navigator of the seas (Royal Caribbean) Let me start by saying the ship itself and all of its amenities are great. We enjoyed the variety of activities. We also through the ports of call were very nice and enjoyed Jamaica a great deal. That being said this is how our cruise with Royal Caribbean went… My wife and I saved for this trip for a long time and we were very excited to be able to go. We spent a long time reading reviews and looking into cruise lines. We have been on 2 other lines (Carnival and Norwegian) and we were happy with them. I do not believe that our expectations were out of line and we try to be very grateful for every experience we have. Our trouble started as soon as we got to the port of Fort Lauderdale. While in line waiting for the porter to take our luggage we over heard him VERY loudly cussing and complaining about how he was only getting small tips. This went on for the entire 5 min or so while we waited in line. He seemed to get louder and more angry as we got closer. When it was our turn he stuck his hand in my wife's face and said very roughly "do you have a tip for me"? We had decided not to tip him because of his language and attitude (VERY BAD DECISION). As we walked away we talked about what he might do to our luggage. So we now got on the ship and headed to our room. We found our floor but we were stopped and told our room was not ready because they were behind scheduled. We were told it would be around a half hour and we were ok with that. We spent about 45 min looking around the ship and then headed back to our floor. Again we were told that the room was not ready. So again we walked around while we waited. It ended up that we waited over 2 hours to get into our room. Still not upset by this point. Things happen. When we finally got in the room we started to unpack our carry on's and look at the room a bit. The room itself was typical in size and layout and what we expected and paid for. What we found as we looked closer was disgusting. I went to put some things in the draw next to the bed and found a male sex toy. The draws on both sides of the bed were full of an oily substance (you can guess what that was I’m sure). We immediately went to the front desk to complain and ask that our room be thoroughly cleaned. The guest service person was very apologetic and said she would take care of it. We headed back to the room and waited. While waiting we found that the safe was broken and not working. By that time the room attendant and his supervisor came in and took the trash can the toy was now in and said they would clean the room. A few min later he came back with the toy in his hand and tried to tell me it was a party favor they were handing out during the last cruise and that it was not a sex toy. I have pictures if you would like to see them and I am not naive. From what I had heard of the last sailing and what I know of things I can say that %100 that it was a sex toy and that it was disgusting! They cleaned the room but the drawers remained oily the whole trip. So now it was past dinning time and our luggage was just getting there. And as expected the handle on our suitcase was broken. Back to the customer service desk again. The person at the desk asked that we bring her the luggage and that they would try to fix it and if they could not that they would compensate us for the suitcase. She told us that she would call us the next morning to let us know the outcome. We were as polite as possible with her but upset by that time. The next day was a day at sea and seemed to be ok for the most part. We did start to notice two things that made us a wonder if this was a norm for Royal Caribbean. The majority of the staff had a very hard time understanding English and small things were let go for longer periods of time. For instance one night in the dining room I ordered stake and the server repeated shrimp. I said not steak and again he repeated shrimp. Finally I said no steak and pointed to the steak on the menu and he smiled and nodded and walked away. When the dinner came he brought me shrimp. This was a common thing with the majority of the staff. We also noticed things like dirty dishes being left to sit on tables for a very long time. Or cleanliness issues not being addressed for a very long time. All of the other cruises I have been on the staff was on the ball and took care of these issues quickly. The next morning came and went and we got no call about our luggage but we had a day planned so I did not want to bother with it. We headed to our stop on Grand Cayman and our excursion. We were supposed to do a 4.5 hour excursion with part of that time spent swimming with stingrays and part swimming with dolphins. As we got there they sent us through some type of bird encounter which we found odd but we went along with it thinking it was filling time until the boat was ready. Next we took the 20 min boat ride to the sand bar where the sting rays were and spent around 15-20 with them before being told to load up. After the boat ride back to shore we were loaded back on the bus to go back to our ship even though every person on the bus except for 2 was agreeing that we paid to swim with the dolphins. They said that that was not part of the price and to talk to Royal Caribbean. So back to the ship and back to customer service we went. This time we were told that our issue was going to be brought to the attention of the excursion manager and that he would call us. At the same time I asked about our luggage and was told that they could not fix it and was given a very poor quality suitcase would probably half of what I paid for the one that was broken. With out a call or any follow up we notice a $20 credit for our excursion and not a word (call) about the mix up. So we missed well over half the excursion but were only given less than quarter of our expense back. Not real fair and not very professional if you ask me but they didn't bother to ask. The next night we went to a show and I purchased a drink for my wife and I before the show. The theater was not that busy yet. The waiter brought us our drinks and he gave me my card and recite. back. I didn't bother to look at the card I guess that was my fault but 4 hour later when we tried to get back in our room I found out that I had gotten the wrong card and that someone was using mine so back to customer service we went. This time we asked to speak to a manager. We just wanted to get off the ship by this time. We were brought into a back office and spoke to the assistant service desk manager. After telling him our story he polity apologized and said something along the lines of these things happen let me buy you a dinner in one of the specialty restaurants. We explained that we were not looking for a hand out but that we wanted to know if this was normal or if it was just us. Finally he set us up to go on the wave runners in Labadee even though we had an excursion planned. we accepted thinking we could do both. The next morning we headed to the stand where the wave runners were and we were told that it had been canceled. We found out a few minutes later from another passenger that they had received a call the afternoon before letting them know that it was canceled. That means that the assistant manager the night before knowing how upset we were didn't bother to check and set us up on an excursion that had already been canceled. And yet another let down. The food in the main dining room was so so all week but that last night we actually got up and left due to the quality of the food. The chicken was like shoe leather and my wife said her food tasted funny. So now that I have said all that you deiced was it just us and we had a fluke string of bad luck or is it this way all the way around Royal Caribbean. You deiced. Read Less
Sail Date January 2016
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of ... Read More
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of RCCL to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no alternative plan to get the passengers on board with the process taking 3-4 hours on average and more than 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were hawking photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even the offer slightest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering the room, both of us immediately ran into the foul smell (you guess) that ran throughout the stateroom. I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, obviously the ship has been updated in some of the common areas but those areas that were not are showing it's age, an example our stateroom. By the way the glass on our balcony stateroom and most of the glass on the ship was the dirtiest I have ever seen. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes downright visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. By the way the promenade cafe was equally as bad as the buffet. The entertainment was anywhere from amateur hour to average. Clearly the overall experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 2 years the level of service offered, the quality and variety of food offerings and the varied more professional entertainment experience was dramatically different. We never encountered any issues on any of these ships even worth a mention. As a result of this experience if we ever do return to RCCL it will only be on Oasis and above class of ship. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was the departure which was to start at for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking in uniform from the parking lot into the side of the terminal clearly arriving for work at 7:00am. Around 7:05am we were allowed to disembark. Hey RCCL how about maybe next time verifying with the port what time they actually open for business. This cruise has so annoyed us because RCCL failed to take responsibility for their passengers. The port is part of the experience and their washing of their hands does not cut it. Diamond status can wait a long, long time because it will be a long, long time before I return on a RCCL ship. Read Less
Sail Date November 2015
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and ... Read More
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and balcony are ok on size. Bathrooms only have hot and NO cold water until debarkation day. Windjammer buffet tastes of all hospital food. Very rude lady that works left hand side when you walk in told my 1 year old she "beat her hand" if she spilled sugar from the caddy. I thought it was a funny joke until she repeated it 3-4 times and I told her to get lost. MC on the pool deck got very annoying throughout most of the day. Room service never picks up the phone and I was on hold for 35 minutes one day before I got them to pick up. We were invited to the captains dinner table for dinner on Friday night. Took 45 minutes to get out drinks. We had already been served bread and appetizers by this point. Kids were done with dinner before they received drinks. Last night of cruise AC stopped working. bartenders on pool deck were usually rude most of the time. The only day the juices in the windjammer weren't halfway watered down was debarkation morning. Also, in the same parts of the ship smell horrible of sewer waste. You'd get a whiff here or there and avoid those parts of the ship. Childcare was great in babies and aquanaughts. Girls in the R bar know how to make great drinks. We made the best of it but NEVER again. Especially for how much more we paid. We will head back to Carnival any day. RC Navigator disappoints. Read Less
Sail Date May 2015
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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