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131 MSC Cruises Marseille Cruise Reviews

First and foremost, MSC Grandiosa is absolutely gorgeous and the elevator designed to move people efficiently. The Aurea duplex suite is very unique with 2 full bathrooms, spacious closets, living room, dining room and a private hot tub. ... Read More
First and foremost, MSC Grandiosa is absolutely gorgeous and the elevator designed to move people efficiently. The Aurea duplex suite is very unique with 2 full bathrooms, spacious closets, living room, dining room and a private hot tub. We have been on many cruises in past and since MSC Grandiosa is so new, we expected errors, inexperienced staff, and broken processes. Never did we expect such rude, unprofessional, hostile staff at the reception, excursion desk and cirque du soleil. The incompetent staff all has one thing in common,they all refused to own their own mistakes and blames us. They obviously lacked "Customer Experience" training and basic human decency. This cruise was miserable from day one, the inner glass door (Exclusive to only duplex) had no locking mechanism and it was sliding and banging on the wall all night during rough seas. We did not know where the loud "Banging" sound was coming from the first night needless to say we did not sleep well. In addition, I set the wake up alarm via phone for am but the system called us at midnight. Due to lack of sleep and the bug in the wake up call system, we missed the "Rome" excursion that we pre-paid. When we talked to the guest service about the alarm waking us up at midnight instead of 7AM, she said "Why didn't you set up your cell phone for wake up call." Not only was she rude, she stated that I also should of called the guess service for a "Wake up" call. When we asked for our excursion refund due to this wake up call snafu, the excursion staff was hostile and said "You should of set up wake up call from your cell phone" He claimed we need to use the pre-paid excursion for another excursion because MSC do not refund. It took three days of escalation to get the excursion refunded. To make matters worse, cirque du soleil staff bumped our 7PM show that we pre-paid online and tried to move it at 10 PM. When we explained that we have a seven year old child and we can't attend 10 PM show, staff was very rude. He took no ownership that MSC made a mistake on overbooking 7 PM show. We were forced to change our dates at the last minute. We finally discovered the glass sliding door was the culprit of nightly banging on the wall sound on the second night. We had to place the chair against the door every night to stop the slamming of the door all night. That glass door literally damaged wall. We escalated this issue every night to to the guest service but they were hostile and ignored the issue. The temp fix was not done until the fourth night after the supervisor was escalated. The hot tub broke during third night of the cruise and MSC finally fixed it on the last night of the cruise after daily calls to the guest service. We could not use the hot tub that we paid for 4 nights. On the positive note, our cabin steward the only staff that treated us with respect with outstanding customer service. The wait staff were consistently friendly at IL Campo restaurant. Atelier Bistrot french restaurant was exceptional and as expected the quality of food was much better than the complimentary restaurants. The MSC buffet pizza was very good and always fresh. The overall food quality at the buffet and the complementary restaurants were subpar to poor. MSC Grandiosa is no doubt a beautiful ship but the guest desk staff lack basic hospitality skills. Read Less
Sail Date November 2019
If you want to be treated like a criminal, discriminated against and be at risk of burning to death on the open seas, MSC is the cruise line for you! My issues started even before the cruise. As a solo traveller, and a gay man, I ... Read More
If you want to be treated like a criminal, discriminated against and be at risk of burning to death on the open seas, MSC is the cruise line for you! My issues started even before the cruise. As a solo traveller, and a gay man, I emailed MSC asking if they would hold an LGBT drinks event on the cruise, as nearly every other cruise line does. The email response did not address my question, so I rang MSC here in Australia and spoke with someone who promised to inquire and to email me back before leaving for my trip to Europe. She never did reply, and once on the cruise I realised she was likely ordered not to or simply too embarrassed by what the response would be. But this was not the only issue I had. There are so many that I'll separate them: 1) Luggage misplaced. After several hours, neither of my two bags had been delivered to my cabin. I went to the buffet and just happened to come down by the aft staircase and saw one of my bags outside of someone else's cabin (other end of my floor). 2) Being treated like a criminal. The second bag, containing my best clothes/suits/shoes and such had still not appeared so I stood in line at guest services to be told it can take some time and I should call back at 4:30 if still not received. I was obviously anxious about it given that my other bag had been left elsewhere and worried about the fact it contained very expensive clothes, not to mention I'd left my housekeys in there. At about 6 p.m. still no bag so I stood in line again. Good news! My bag had been located. But they marched me down to security, where I was interrogated by two large security guards who accused me of having smuggled a knife on board in my bag and demanded I open it. I told them that was ridiculous. That very morning I'd actually thrown out some scissors I use to trim my beard when I travel when I read in the boarding documents that even scissors aren't allowed to be brought on board. I opened my bag and took out all of my clothes. They had mistaken my housekeys for a knife, but duly searched the bag and of course there was no knife. I didn't receive an apology and they tried to blame the French port authority staff who had (supposedly) placed a sticker on the bag indicating the presence of a knife. I think this was likely a lie since there was no such sticker on the bag. I complained to guest services about my treatment and had a meeting with the manager (more on that below). Another passenger (an American) I met on board had also had a similar experience. 3) At the meeting with the guest services manager, she was very nice and apologetic. She asked me what they could do to resolve the situation. I told her I did not want anything, apart from a letter signed by a senior officer of the ship apologising for this incident so I would know that it had been taken seriously and I suggested that rather than dragging innocent passengers down to security in such a case they simply look in suspect bags to make sure that what is supposedly inside is indeed inside. She claimed she'd send that feedback on to head office. I asked if it was a legal issue they couldn't simply examine the bags themselves and she confirmed that it was instead simply MSC's policy, but she'd see if that could be changed given my experience. I then mentioned that they had also not replied to my inquiries about organising LGBT drinks and asked if they could do that and she said she'd speak to the Cruise Director and let me know. I explained that nearly every cruise line offers such a service and that as a solo traveller it's a nice way to have a chance to make friends on the ship. They did send me a bottle of Italian sparkling wine and a plate of six unappetising-looking pastries along with a generic printed card thanking me for my feedback; however, I had specifically told her I didn't want any free stuff and that I wanted an apology, so I sent them back. 4) No surprise, they refused to hold any LGBT drinks. The guest services manager I had dealt with previously even claimed it would be discriminatory against non-LGBT people to have 'special' drinks for LGBT people (despite the fact there were other private events onboard including some religious group) and, bizarrely, she also claimed that it could not be discrimination because MSC (supposedly) hosts LGBT drinks on sailings from the US. Which is it then? Their concession was to host a 'single cruise' drink event open to everyone, LGBT or not, but not identified as LGBT so other LGBT people would think to go to them. I of course did not attend as I was not looking to meet single travellers; I was looking to meet other LGBT people simply to socialise. You can't just walk up to people and ask if they're gay, even if you suspect they might be, and ask if they want to hang out. Talk about clueless! 5) The morning after leaving Morocco,, I went to the cafeteria on Deck 13 for breakfast. No sooner had I sat down than I smelled a very strong odour of burning toast. But I was not having a stroke! No, instead I noticed smoke billowing out of a toaster mere feet away. There was a table with an old couple between me and the aisle in front of the counter with the toaster. The attendant looked unconcerned and walked away. I sat there is shock and disbelief. Over the next two minutes at least four, possibly five, other ship's staff walked past this toaster (which was full on smoking by now), including a guy in engineer's overalls. After a very short time, a French-speaking lady nearby got up and ran to the counter to try to get someone's attention. The attendant had come back and then, being told the toaster was nearly on fire, she sauntered away again. The old couple got up and left and I pulled out my phone to take a video of the smoking toaster. That's when a dining room manager finally ran over to the toaster and the attendant returned with someone else. This could easily have been a fire. The next day, there was an announcement in the daily program asking passengers to pull the fire alarm or make staff aware if there was a fire (which, of course, the French lady did before I even could). Apparently, their staff can't be bothered to do so themselves; it's up to the passengers. I noted, while sitting in shock at the table, that the smoke was only a few feet from the nearest smoke detector, which did not go off -- leading me to wonder if it actually even worked. 6) The food was generally of poor quality relative to other ships. It was like cafeteria food, even in the dining room (with a couple of exceptions). The portions are also tiny, which at least makes it less likely you'll gain weight on the cruise. But you have to wonder how an Italian cruise line can't even make decent pizza or pasta. And all of the food from the buffet is cold, even the food that's supposed to be hot. 7) I chose this cruise primarily for the itinerary and one of the things I was most looking forward to was taking an excursion to Granada from Malaga as I've always wanted to go to the Alhambra Palace and it seemed a convenient way to go there. But, despite MSC's website taking my booking for Granada, I found out the day before arriving in Malaga that we were not in port for long enough to complete that excursion and therefore my trip was cancelled. Of course, no one proactively told me this. I had to inquire at the excursion desk about why I hadn't received a voucher for the excursion to be told this. 8) The casino allows smoking so if, like me, you are bothered by smoke then it is a no-go zone. 9) Although they apparently think that LGBT events are somehow inappropriate, it seems that sexist entertainment is perfectly fine. The second-last show included a 'Can Can' dance at the end of which the women's near-bare bottoms are smacked by the male performers. This might be troubling enough, but what was really shocking was that the entire front row of the theatre was occupied by the children's group who were brought along to the show. The kids, ranging from I'd say 3 to about 11, were often seen about the ship together with a couple of kids' counsellors. Apparently for MSC, showing adult-themed, sexualised performances to kids is okay as long as it's heterosexual, but printing the phrase LGBT Drinks in their daily program is inappropriate/offensive (or if the guest services manager is to be believed, it's offensive in Europe, but not in the U.S.). 10) Bring your own hand sanitiser as the dispensers are routinely empty. I'd say that I managed to sanitise my hands about 25 percent of the time on entering the restaurants/buffet. The rest of the time, the dispensers were empty. I'm sure I'm still missing something, but that's probably enough to give you the idea. If I can say one nice thing about the cruise, apart from the destinations themselves, it would be that there are a few nice staff on board and especially the staff at the Il Grappolo d'Oro wine bar, which also offers appetisers from 6 p.m. on that are, frankly, the best food you'll find on the ship. If you are unlucky enough to travel on the Poesia, then make sure to go there each day as there's not much else worth eating on board and the staff there were lovely. Also, the shore excursions were excellent (even if the staff at the shore excursion desk on the ship were not), but as MSC is at pains to point out the shore excursions are not affiliated with MSC Cruises! Read Less
Sail Date November 2019
I spent two nights in Marseille, France, before the cruise began. Because of weather conditions we were taken by coach to Cannes where we boarded. I was in an inside cabin on deck 11, which was quiet adequate for my needs. The ... Read More
I spent two nights in Marseille, France, before the cruise began. Because of weather conditions we were taken by coach to Cannes where we boarded. I was in an inside cabin on deck 11, which was quiet adequate for my needs. The stewards, Donald and Mariavan, were very helpful and caring. I was very satisfied with the food on board, both buffet and dining room. I did not find the entertainment in the theatre to my liking but that was not a problem. There was music in some of the lounges which I enjoyed. I found the lectures given by Susan about the ports we were to visit very informative. For me service overall was very good. I enjoyed the ports that we visited. In Europe I did not take the excursions but I took those offered in Brazil. Some guides' command of English was not great but otherwise I enjoyed them. I would go again but it will take a lot of saving to be able to afford another cruise! Read Less
Sail Date November 2019
My husband and I chose this cruise as it covered the Med, Suez, Petra and Ports in the Middle East. We arrived in Barcelona for check in which took 3 hours as there were so many people boarding and not enough staff to check us all in. ... Read More
My husband and I chose this cruise as it covered the Med, Suez, Petra and Ports in the Middle East. We arrived in Barcelona for check in which took 3 hours as there were so many people boarding and not enough staff to check us all in. The cabin was nice, double bed, sofa bed and balcony. The staff in the sit down restaurant were from Bali and all very nice people and very good at their job. The food offered at the restaurant was of acceptable standard, and the wine very nice. But then we get to the ship itself..... there was noise and loud music playing everywhere, no where to sit quiet and read a book....only on your own balcony. You cannot walk to the front of the ship as this is reserved for the Yacht Club only. The announcements were done in 6 or 7 languages and one announcement went on for 50 minuites in all of the languages!! The "organisation" of the excursions was somewhat chaotic....the Market place buffet was awful, not the food or the staff.....the mass of people all trying to grab food.....like, really!?!? The volume of thousands of people all talking made breakfast and lunch there AWFUL. The pool areas were just a mass of sunbeds crammed in, every bed touching the other, so you had to chose your area very carefully! We feel that all MSC have chosen to do, was to cram in as many paying passengers (Cattle) as possible on to this Ship...completely forgetting there are other aspects customers expect when cruising. The entertainment was hit and miss. Some good shows, but some a bit weak. Cirque du Soleil was very good. No, I will not be going on any MSC Cruise again!!! Read Less
Sail Date November 2019
the destination in combination with the price. Our travel agent organised connecting flightswith KLM so everything looks good. The ship is very nice, the crew friendly and the food is good The main problem is: TOO MANY PEOPLE it cost ... Read More
the destination in combination with the price. Our travel agent organised connecting flightswith KLM so everything looks good. The ship is very nice, the crew friendly and the food is good The main problem is: TOO MANY PEOPLE it cost appr. 3 hours for embarkation waiting and stand in a line. Waiting and stand in a line for almost everything as: breakfast, shore excursionslunch in the cafetaria, collecting passports. No berths available on deck etc. etc. Entertainment, except some athletic artists who gives good shows, was the entertainment very poor, 2 singers and a lady singer 1 night a performance, next night same with different costumes 3 night same and more nights the same. Do we plan a next cruise with MSC Fantasia or her sister ships: NO if a next cruise ? yes with a smaller ship Appr. 4000 people on board is to many, we had a cabin with a balcony and that was a mustto have some moments of rest Read Less
Sail Date November 2019
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody ... Read More
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody seemed to know what was going on and never got the same answer twice. We had a tight connection and wanted to know how long roughly it would take to leave the ship with our own bags and was told the immigration could be slow and on leaving the ship there was no immigration! The cabin was average but what tipped my wife over the edge was no tissues in the bathroom. She was told it was because we didn’t have a higher enough grade balcony!!!! Staff had a poor command of English and didn’t know what was going on . Overall very disappointing and will never travel with them again. Read Less
Sail Date October 2019
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of ... Read More
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of wine every night for dinner - of course not included in the price. Every day the made a advertisment about percentages for shoping, best offers for massage, excursions etc. - you can not sleep… you can not take a nap - than an advertising over the speaker in about 6 languages which is very disturbing. Poor educated and not motivated employees serves you during your stay on board. The cabin is nice, the room service is good. But all the employees have to make business by selling cigarettes, jewellery, clothes, purses, cosmetic articles etc. all over. And of course the allways offer you 30 to 40 % discount.... for example: a massage for the regular price for over 120 Euro is too expensive for the quality. The therapists are working without motivation, are tyred because of too much work and stop a 50 minutes massage after 40 minutes.... But in the end they try to sell you a cosmetic product or a next massage with a 30 % offer.... Make business - go to MSC - you can learn a lot...... not a very nice feeling, when you should spend more and more money. For sure we will not recomend a cruise with this company!!! Read Less
Sail Date September 2019
Pros: Cleanliness and space of cabin was good. Equipment at the gym is good. Cons: Food: The (paid for in advance but constantly stated as ‘complimentary’) restaurants and buffet all served low quality food. After a ... Read More
Pros: Cleanliness and space of cabin was good. Equipment at the gym is good. Cons: Food: The (paid for in advance but constantly stated as ‘complimentary’) restaurants and buffet all served low quality food. After a few days the limited variety became very boring. The restaurants had the appearance of quality but really it was the same low quality food from the buffet but done with a table cloth. Busyness vs Service: Breakfast in the Poseidna restaurant was an endurance test. Too many waiters each with one task who kept forgetting where they had been which meant that we were asked over and over if we wanted pastries, juice or coffee (even though we had asked for tea). Everyone is so keen to be doing something that every mouthful we took was being watched. Not a relaxing experience at all. Disembarkation and embarkation: Getting on and off the ship was slow and painful. While the restaurant had an overflow of staff, security was ridiculously understaffed. In particular getting back onto the ship was frustrating with service from security being slow, inconsistent in approach and generally very unhelpful. Up selling: staff I presume are on commission to get guests to eat at the pay extra restaurants. Most of this occurred outside of the paid in advance restaurants where they must have realised that the food was so average that people were likely to upgrade to eat some decent food. In room entertainment: although a tv in th room the selections is very limited. At the very least we expected access to Netflix or another subscription service even if it was a paid for view service. Zoe: Msc’s version of Alexa provided details of the paid for restaurants regardless of the question we asked. Guest services: I called guest services on a couple of occasions and each time was provided with incorrect information. The people answering the phone seem to give their best guess to an answer rather than saying they don’t know and will find out. Ship Maintenance: on the third day of the cruise we were advised that the balcony area would be cleaned. What they really meant was that for hours we would have a high pitch whining noise from a high pressure hose cleaning all the balconies. Gym very small: for the amount of people on board the gym was very small and, even with air conditioning, it was stuffy and hot particularly at peak periods. Anything to do with food or the pool area was beyond chaotic and yet there were other large areas which seemed to be constantly vacant and could have been put to better use (eg large smoking room and basketball court). Forced togetherness: as an introvert this cruise realised my worst fears .. the food halls were crushed and beyond chaotic, restaurants with tables where you were forced to sit with other guests, and pool and deck areas where the concept of personal space was completely unknown. This was our first cruise and will definitely be our last ... certainly with msc. The ship is new but the experience in the marketing material does not reflect the reality. In summary ..think 1970s holiday camp crossed with being at the Boxing Day sales (only with no bargains). Read Less
Sail Date September 2019
Previously used MSC about 7 years ago and thoroughly enjoyed it. Treated with respect and pleasant dining all through the day. This cruise eas so different, majority of staff unsmiling and grudgingly helpful when unable to avoid ... Read More
Previously used MSC about 7 years ago and thoroughly enjoyed it. Treated with respect and pleasant dining all through the day. This cruise eas so different, majority of staff unsmiling and grudgingly helpful when unable to avoid assistance. Started badly with us (70 yrs of age) having to lug our luggage from the port entrance to our cabin, plenty of staff just watching pretending that they could not understand the language (English) Promises of some free laundry services never materialised and cabin attendant was just a cleaner who tidied and replaced towels twice daily. Breakfast was a chaotic scramble, as was lunch, the evening meal was OK at best with small 3 courses which was never hot and rather small, often just meat with a couple of small pieces of vegetable. Despite selecting not to have a service charge on my bill (I like to tip for good service to deserving individuals who were few) it took 3 visits to customer services to get a €140 service charge added to my bill without my consent to be removed. The vast majority of staff had little if any English. Almost all clients were Italian with a lot of small children, the Italians are very nice but mainly noisy and excitable. Entertainment about 40 mins of which 15 mins was a compère introducing the show in about 6 languages.The 25 min show however was good Newpver sgain Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to ... Read More
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to understand. But despite some minor irritants, the overall cruise experience was nevertheless enjoyable. Embarkation in Marseilles: We chose to take the city bus to the port gate, and then rolled our suitcases to the dock. Although the route is straightforward, it might not be the best choice for the mobility-challenged, as it is a bit of a hike. Because MSC allows passengers to begin their cruise at a number of different Mediterranean ports, there are fewer people to process at each stop. The two-step check-in was painless – we were able to hand over our bags directly to be loaded onto a conveyor belt, then sat in the waiting area for a brief time before our number was called. Once we boarded, though, we had to run a gauntlet of staff members eager to “up sell” passengers with the usual drink, restaurant and spa offers – a practice that continued for the first few days of the cruise. Meals: I realize that food is subjective, and having taken almost a dozen cruises so far, we are usually quite satisfied with the on-board offerings. In terms of variety, quality, and presentation, we felt that the Divina fell short of expectations – although the meals in the main dining room did improve as the week progressed. For example, where other cruise lines offer “made-to-order” egg stations at breakfast, the choice on MSC seems to be from a tray of cooked eggs that looked less than appealing. And after witnessing the chaos in the buffet, we retreated to the Black Crab dining room where both buffet and à la carte breakfast is available during limited hours. We discovered – too late for us, alas – that hamburgers and similar fare are available in the sports bar at lunch. Stateroom: Our 11th deck stateroom (11084) was the highlight of the cruise, mainly because of the deep balcony complete with a lounger. The storage is adequate and the bed is comfortable; about the only quibble would be the small TV; however, we were delighted to discover that CNN was one of the available channels. Service: This is another area where MSC does not seem quite up to par. We did not meet our cabin attendant until the one and only time, half-way through the cruise, when he came to turn down the bed. There was no means to contact him with specific requests. When our toilet tissue supply ran dangerously low and our repeated calls to room service were met with a busy signal, we finally had to take matters into our own hands and proceed to raid a service cart near the other end of the hallway! I am not faulting the housekeeping staff as it appears to be a management issue. And as one other reviewer has mentioned, MSC seems to have done away with facial tissues in the bathroom – not a biggie, but an indication of either cost-cutting or lack of attention to detail. Front desk: I won’t go into detail here, other than to say that the folks at the front desk resolved to our satisfaction an issue relating to a group of young passengers who were the subject of a number of complaints. Itinerary: This cruise was port-intensive, with no sea days, which was just as well considering the number of passengers and their often loutish behavior. The ship was forced to skip Valencia because of an impending storm; when the captain announced - at dinner time – that the closing of the port meant a detour to Barcelona, a loud cheer resounded through the dining room (at least among the English speaking passengers – leaving others with puzzled looks until the announcement was read in one of the three or four remaining languages). Debarkation: This is an area where MSC really shines and a first for us. Passengers were provided with a briefing on the entire process, including how to fill out and attach luggage tags. Upon arrival at the port of Marseilles, passengers were divided into groups according to colors that corresponded to the luggage tags, then escorted to the exit by a crew member at the appropriate time. All things being equal, the cruise was a success. Would we sail MSC again? It will depend on a number of factors, but I think we might consider a different ship and itinerary, as the cruise line does provide good value – as long as one keeps an “open Read Less
Sail Date September 2019
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been ... Read More
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been enhanced with art work - the cruise experience could have been enhanced with more activities on offer - the library was a couple of shelves with a hand full of books - the food in the buffet was boring after a few days and (surprising given the ship's Italian pedigree) not of a good quality - it felt like it was all about selling and getting more money from the cruise passengers - the promo video gives the impression of a sophisticated cruise experience .....the reality was most of the time it felt like hell on earth...noisy rude passengers All in all one of the worst cruises we have been on! Read Less
Sail Date August 2019
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you ... Read More
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you don’t stop there quite often. 4) Crowd of all ages, very sophisticated people to be around and make acquittances. 5) Easy registration at Marseille terminal. 6) Cirque du Soleil with the dinner, excellent! Magnifique! CONS: 1) Food very average, think Carnival. 2) Not very personalized approach, never heard the captain, never saw him, no chocolate on your pillow, even your excursion tickets weren’t delivered to the room. 3) Very crowded, and full of kids, a lot more than anticipated. No reserved adult pool, or reserved exterior smoking area. Very crowded buffet. 4) Cabin Stewart, very nice, but working alone. No ice in ice bucket, mini bar not automatically refilled, unless you requested it. No bathrobe. 5) NOISY, Many kids, many door slamming, no butlers around, no discipline. 6) Overall expansive. Read Less
Sail Date July 2019
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in ... Read More
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in her chicken, their only reaction was to replace the chicken lno other excuse, letter of excuse - the bar by the pool is often out of cold draft beer, if you want a beer you need to buy bottle more expensive - the buffer is only offering water and coffee, juice is only available during the breakfast - restaurant and bar often out of sodas - have to wait to get out of the ship (docked) because only one exit is open or because the decide to put everyone on hold the exist excursion using the same exit at the same time This cruise was my u in e yeard and 3 rd with msc.... MSC never again Karl Read Less
Sail Date June 2019
We booked this as a last minute decision and before reading reviews on here, we may not have booked had we read reviews first but we found that MSC were excellent to deal with and had a wonderful time. Embarkation- is very efficient and ... Read More
We booked this as a last minute decision and before reading reviews on here, we may not have booked had we read reviews first but we found that MSC were excellent to deal with and had a wonderful time. Embarkation- is very efficient and as they have no set start port for the Cruise there are people embarking at every port of the Cruise meaning there is far fewer at each port in the queue. Crew/Staff- were top notch, despite the fact that there were very few English speaking passengers on board we never met a crew member that could not speak English, they were super helpful and always courteous. Facilities- there were so many things to do onboard for both adults and kids that there was never a danger of boredom, everything from multiple pools and jacuzzis to a State of the Art gym, video games, football pitch, table tennis, and a squash court. There is also a Hair salon, Spa and other pampering available at an extra cost. There is a Casino, a Sports Bar along with plenty of Cafes, Bars, Restaurants and Ice Cream Counters. Excursions- are available at an extra cost, these can be quite expensive especially if you are booking for four but having done both official and self-organised excursions there is not a huge cost saving in the difference but the self-organised tours allows for flexibility such as choosing the time slot for climbing the Tower of Pisa. NB* please note that tickets to go up the Leaning Tower of Pisa are NOT included in that tour and you NEED to book in advance to ensure you get to go up as it is super busy and limited in numbers allowed. Dining- This was one worry we had but we could not have been more impressed, there was a different and varied dinner menu each night in the Red Velvet Restaurant, you could also go there for breakfast and lunch or you could go to the Zanzibar Buffet on deck 14 which opened 18-20 hours per day. The buffet however didn't have food between 17.00 & 18.30 due to the crew partaking in the daily Emergency Evacuation Exercise for new passengers which we found was a strange time to close the food part? The food was always top quality in the A La Carte Red Velvet and while there was a huge choice in the Zanzibar some of the food was tepid if it had been out for more than a couple of minutes. Passengers- Mainly Italian, French, Spanish & German but with a good sprinkling of other nationalities. One drawback that I must mention as it can colour the judgement / enjoyment of some people is that we found that passengers of certain nationalities appear incredibly rude in terms of an inability to queue in an orderly fashion, an unwillingness to give way while passing in tight spaces and even common courtesy of thanking you for holding a door open for them. I had to ask passengers at one of the shows to be quiet as they insisted on talking their way through the show so loudly that everyone within 30m could hear their conversation and none of the show. The ship despite being 11 years old was in great condition and huge efforts were made to keep it looking well so overall we could not fault MSC in any way, indeed we were so impressed we have booked with MSC on their new ship the MSC Grandiosa for next year. Read Less
Sail Date June 2019
MSC Fantasia Review Intro I have read quite a few reviews of this ship (few of them positive) and thought I would add my own. We are a large family group and between us have probably cruised nearly 100 times on many different lines, ... Read More
MSC Fantasia Review Intro I have read quite a few reviews of this ship (few of them positive) and thought I would add my own. We are a large family group and between us have probably cruised nearly 100 times on many different lines, so I'd say we have a broad range of cruising experience. We chose this cheap and cheerful cruise for our annual family holiday because, well, it was cheap. We travelled by train from London and sailed from Marseille, via Palma de Mallorca, Ibiza, Naples, Livorno and Genoa. We were concerned, to say the least, after reading so many poor reviews but overall, the experience was acceptable. Embarkation was surprisingly all right. I think it is because for this particular cruise, people are boarding and leaving from every port so you don't experience the usual huge lines and long waits for your baggage. A couple of things to note, however, is that firstly you need to validate your cruise card and link it with your credit card *on the ship* rather than at embarkation, and at checkout you need to physically go to reception to receive any refund due on your credit card. This isn't something we knew about before boarding and not something that was made clear to us on board. In fact a lot of the things we knew about the ship were down to reading Cruise Critic boards, and because a few of us had sailed with MSC before. Generally, information is not particularly forthcoming. You are either expected to know, or find out for yourself. In addition, the answers you get from the crew depend entirely on who you ask. At times it felt like a crew training cruise, when just about every query was received with puzzlement and a long discussion with someone else. A major point which I think others have also made is regarding smoking. If you cannot tolerate smoking, do not cruise with MSC. Smoking is officially banned on balconies and only permitted outdoors on Deck 7, one side of the pool deck and in the cigar bar and casino. However, despite numerous complaints, nothing was done to stop our cabin neighbours puffing away on their balcony, constantly, and indeed taunting us about it. There are plenty of hidden corners where people can and do smoke, and little is done too prevent it. Tacitly, it seems that this is a smokers' cruise line in spite of the obvious fire risk this poses. The Atlantico bar is directly above the casino and connected with a grand staircase, so that too is quite a smoky area. Another point of concern was the random way in which rules were applied. I left the ship every day with my daughter and niece (who was travelling with her parents) – some of us went for a run, and we walked to meet up with them in each port - with no problems except on the last day when I was informed that I could not take her off the ship as we had different cabin numbers. This sort of thing should not come as a surprise! We had no idea this was a rule of the ship and it was embarrassing, to say the least. Ship environment and layout Perhaps uniquely among ships I've travelled in, the Fantasia has almost no internal clues as to where you happen to be. For example, on NCL, the design of the carpets and art in the stairwells indicates whether you're fore, aft or midships, and little fish point to the front of the ship. There are no such design elements on Fantasia – there are few maps on the wall and paper maps of the ship are only available at reception. This led to a great deal of getting lost. This is a ship of dead ends and going round in circles. I would advise anyone travelling to get a deck plan in advance and study it carefully. This is an older ship and there were stained carpets and leaky air conditioning, flickering lights and broken toilets. Most of the water park was closed for refurbishment. Overall it was clean but it has seen better days. The room stewards were highly overworked – they never get a period of time when there are no passengers on board on a schedule like this one and the ship is permanently full. Our cabin was cleaned daily but sometimes it wasn't turned down until quite late in the evening. Facilities/entertainment We used the Kids' Club – this was fine but if there aren't many kids there, the staff put on a movie and this may be in a different language to the one your kids happen to speak. This may not bother your kids – it didn't bother mine, but it bothered her cousin. Registration, drop off and collection all happen in the same queue, rather than having registration take place at a set time every day. This led to very long lines at busy times. Children get either a red or green wristband. Red means they are not allowed to roam the ship alone, green means they can check themselves out of the kids' club whenever they like. If your child is sensible and can navigate the highly confusing ship, that is.. The pools are fine – they do the job! There is a large indoor pool, an outdoor pool complex, a water slide (with random opening hours), a pool and hot tubs at the back, and a water park which was under refurbishment and therefore closed. The theatre shows were pretty good, if at times incomprehensible. At the poolside, there are often dance classes and other fun activities. There's a tiny library and cyber café, hidden by the reception area. The bars are OK, with little to distinguish one from another. There's a constant pressure to buy drinks packages but these can only be applied to everyone in the cabin – there's no way that between the three of us we could get through €90 worth of drinks a day for the most basic package. Our travel agent negotiated a deal where we could have sparkling water at the buffet or dining room, which was all we really wanted anyway. The photo gallery was incredibly crowded and finding your photos was haphazard – people seemed to be moving photos around. However, the photographers were really good and we actually bought quite a few, which we don't usually. We had a small balcony cabin which was fine, it had enough room for us and our stuff. It got quite noisy at night with stuff going on in the corridors and neighbouring cabins but nothing too bad (apart from a big fight next door one night for which we had to call security…). Staff The staff are nice, they all speak basic English and do their jobs well, but I refer to my earlier remark about how it seemed that this was a training cruise. Food We ate in the dining room and the buffet. We did not try any of the speciality restaurants so I can't say anything about those. The food was a bit hit and miss – nothing horrible, but few things were amazing. The prime rib was great. I really missed the sort of hot puddings you get on NCL or Princess. The dessert section of the buffet was mostly little cakes and jellies, but there was plenty of fruit available. The buffet had a good selection most of the time, the pizzas were excellent. There's little enforcement of the hand gel and often the dispensers were broken, which probably explains why most of us now have colds. In the dining room the portions were very small – my nine year old had room for two main courses from the adult menu one night. Ports of call We did like all the ports we visited. Most of the time we walked off the ship and did not use the shuttle buses. It's worth noting that in Livorno, there is a €5 bus that takes you to the centre of town, or a slightly secret free bus that gets you to the entrance to the port, and then it's a 10 minute walk to the town centre. If you're able to walk for 20 minutes, you don't really need the shuttle buses, but they are heavily promoted. Additionally in Livorno, the town centre itself is OK but a bit boring – however the area around the aquarium (worth visiting, much cheaper than the large one in Genoa) is a newish development with some interesting shops and cafes, a lovely park, lido and playgrounds. It's only a 15 minute walk from the port to here and it's where we wish we'd spent most of the day. We didn't book any excursions. What we tended to do was find a central point of interest and wander towards it – this paid off well in these dense, rambling towns. We hired bikes in Palma de Mallorca (but note that the cycle lane along the seafront can get busy and isn't great for novice riders). The beaches at Palma and Ibiza were really nice, clean and with decent facilities. In summary If you're looking for cheap and cheerful, you don't mind smoking and you're OK with haphazard customer service, then MSC is fine. However, if you have high expectations then you're going to be disappointed. Do your research first and go in with your eyes open. Read Less
Sail Date May 2019
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call ... Read More
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call impolitely with the excuse that our french accent was not good and he could not understand us but at the same time he did not speak English to serve us. On board such lack on customer satisfaction continued and we had the feeling that we were constantly being ripped off even for basic stuff, like having tissues in the cabine. What was very annoying during the whole cruise was that we were not valued as a customer and what was offered on the price you paid is just the minimum (like your right to be on the boat) and then you need to top it up significantly to get what you normally get with the cruise fare in other cruise companies. A testament to what we have experienced is the fact that we were not provided with a customer satisfaction survey during the cruise or even at the end. Service quality is not measured hence it is very low compared to other cruise companies where the client is at the center of their service. The embarkation and disembarkation was smooth for us but in every port there people getting on and off the cruise which gave the impression of a hop on hop off type of cruise than anything else, as a result there was no real chance to get any bonding with your fellow travelers or even with staff as they treated you as walk in passager rather than a passenger that will spend a week on board. At the embarkation we were not taken to our cabine and not even shown wheyre the lifts were located to go to our cabine (a ship of 20 floors with 5500 passenger can be a little intimidating when you first set foot on so a little guidance would be much appreciated). Entertainment (shows) in the night was average but the timing was not well planned as the different time shows were conflicting with dinner options and we needed to rush to be on time and get a place. There was no library to get a newspaper or a book. Excursions were expensive for what they offered and on the first day we were 10min in advance to our meeting time, checked in for the excursion and informed the guide that we are passing to the toilet. Surprisingly the guide left us all alone at the meeting point on board because his procedure said that he had to go and he did not wait for us (it was still 5min before the meeting time, they were people who missed the excursion!). His behavior and attitude was unacceptable and rude to some extent but remember as above nobody is measured for their behavior and service. Last but not least we had to ask for everything as information provided was not sufficient and that was exhausting. Activities on board were limited and only around shopping and photos, which all resulted in passengers spending more money. Please note that free water was only available through water fountains (bottle water cost 3.5 euros 500ml) and free juice only available during breakfast. Unlimited pizza and pasta and fruits almost 24/24. Drinks packages were extra and cost from 20euros per person per day (for non alcoholic, eg water, juice, coffee) and from 30euros per day per person for beers and wine. That was the definition of rip off. Kids were happy as they spent most of their day at the kids club but excursions on shore were not adapted to kids. Read Less
Sail Date May 2019
We chose the MSC Divina cruise in the Mediterranean because of its unique itinerary for a seven night cruise and because of the opportunity to have a choice of ports from which to embark. Both of these were different from the other cruise ... Read More
We chose the MSC Divina cruise in the Mediterranean because of its unique itinerary for a seven night cruise and because of the opportunity to have a choice of ports from which to embark. Both of these were different from the other cruise line's offerings and paid it off. Also, since we were flying from Los Angeles to Europe, we wanted to see as much as we could each day, so no days at sea was exactly what I was looking for. We chose to board in Marseille since my husband wanted to spend a couple days in Paris prior to the cruise. As for the cabin, we paid for an inside guarantee with the "Fantastica" experience and were very surprised to be upgraded to a mid-ship balcony. Although the ship is a bit dated, it was very clean, the service was excellent across the board and the balcony cabin was very roomy. Our cabin attendant - I Putu Kertajaya, was excellent, and honored our requests. The itinerary included Marseille, Genoa, Civitavecchia (for Rome), Palermo, Cagliari, Palma de Mallorca, and Valencia. We were fortunate weather-wise with only two days of rain and good weather for the rest of the ports at the end of May, and to have calm seas. Previously having sailed many times with Princess, Royal Caribbean, Norwegian, Disney, and Carnival, I was curious about what differences would exist with MSC, so I read many Cruise Critic reviews. I learned that there would be differences from the above mentioned cruise-lines in the food and entertainment offerings so I was not surprised to find this to be the case. Both the buffet and the dining room menus have less entree options. Also, our "Fantastica" level of service included water bottles at meals in the dining room, (we found out late into the cruise) all who had not paid for this had to purchase water at lunch and dinner in the dining room just to get a glass of water with the meal. We were accustomed to being served free water at lunch and dinner in the dining rooms prior to this experience, so this was an unusual difference for us. Also, the entertainment in the theatre was not innovative or inspired and had the nightly repetition of the same talent, unlike others we have sailed with, but I was aware this would be the case from the reviews I had read. A variety of styles of music and dancing could be found in the lounges for those who enjoy that. The ports were all very pleasing and we explored most of them on our own taking trains and buses with the exception of two ship's excursions. Since people were embarking and debarking each day on this itinerary, it was hard to get a Cruise Critic meeting or Meet & Mingle party together. Also, with no days at sea, time was limited. We received a note in our cabin that the meeting date was cancelled, but then rescheduled for dinner in the Asian Fusion (new) Galaxy lounge/restaurant. This was a delightful sushi dinner with two ship's officers and just four of us Cruise Critic members. It was a very special evening for us on the ship and the two officers were extremely friendly and personable. This was one of the highlights. We had a really good week with the knowledge that this experience would be different in terms of food and entertainment. If you are accustomed to the cruise-lines mentioned above or the luxury lines, you will have a good time IF you are aware of differences and change your expectations...it's all in the expectations and this was a great daily itinerary. Read Less
Sail Date May 2019
We chose this cruise for the itinerary and because we wanted to try a European line after having cruised over 25 times on the mainstream American lines. Here goes: First: this itinerary allows passengers to start and end the cruise in ... Read More
We chose this cruise for the itinerary and because we wanted to try a European line after having cruised over 25 times on the mainstream American lines. Here goes: First: this itinerary allows passengers to start and end the cruise in any of the 7 ports. So the embarkation process was quick since we didn't have to deal with all 4200 people getting on at the same time. Second: the ship is absolutely gorgeous! Real marble, beautiful lighting, every nook and cranny was more attractive than the next! Stateroom: we had a rear-facing balcony . The room had so much storage space and was very well appointed. But, no robes unless you asked for it and, they wanted to charge us for them. As for the balcony, it was huge and contained both chairs and lounges. Problem was, we hardly sat outside because the fellow passengers were smoking on their balconies and the smoke wafted into ours. That was horrible . We made several calls to the concierge but they were evidently powerless to do anything. Food: very good in the main dining room. Beautifully prepared and very tasty. The portions were small which was fine with us, and you could always ask for more. By the way, they do not have iced tea so we resorted to ordering a bucket of ice and hot tea and made our own. Entertainment: the production shows were the best we have ever seen on any cruise line. The performers were unbelievably talented . The choreography, lighting and costumes were better than first rate. The orchestra was also fabulous! There was always music in the public areas and lounges so anywhere you went, you were entertained. Staff: everyone we encountered was well-trained, accommodating and eager to help. We are not demanding passengers but we witnessed several rude, demanding passengers who were handled with patience and finesse by the staff. Now, for the bad: this cruise line allows children to travel free. We have nothing against children. But, the parents left the children unattended to run around, pushed them in strollers into passengers who were trying to walk in public areas, and it was absolute chaos to get from one place to the next. There was an absolute disregard for fellow passengers. I even witnessed a baby crawling on the floor in the buffet, who was about to be trampled by people with full plates of food. I swooped him up and handed him to his mother to avert what could have been a tragedy. . . The mother didn't seem to care! Yes, not MSC's fault but, if the "children travel free" policy remains, we will never travel with MSC again. In addition, they definitely need to make sure that passengers don't smoke on the balconies. At least, put up " no smoking signs" ON each balcony .. and then enforce it. Read Less
Sail Date May 2019
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then ... Read More
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then involved a lot of emails, form-filling and calls to the Consulate in Malta. It was finally resolved by leaving the ship at Malta, a night at a hotel there, a visit to the consulate, a flight to Barcelona, a night in a hotel in Barcelona and rejoining the ship there. Although the loss of the passport was due to the chaotic security system at Marseille, MSC did not seem to make any efforts to locate the passport. Lesson 1 - Don't let anything out of your sight at the security/x-ray area. Coming aboard was fine, the cabin suited the two of us and having a balcony was great. In the cabin there is the MSC version of Alexa/Google/Siri/etc called Zoe. We found it to be useful in telling us the weather, but nothing else. It was laughably bad, just responding with 'ask a member of crew' to the most obvious of questions. Surprisingly, for a ship just a few weeks old, the pillows smelt a bit of smoke at the beginning of the week. Not enough to make you discard them, but definitely noticeable. On the penultimate night we found that the air-conditioning was blowing smokey air into the cabin. Not nice at all. I told reception the following day but was instructed to report it when it happened. When you are half asleep in bed you don't want to be ringing reception to report issues. Lesson 2 - report issues immediately if you can. In advance of the cruise MSC try very hard to get you to spend money on one of their drinks packages. So much so that they do not show the price of drinks on their website. Any search on the website like 'what is the price of a drink?', or 'what are the bar prices?' return you to the drinks packages page. So if you want to compare having a drinks package with buying individual drinks, you can't do it. I contacted MSC to ask the price of drinks and they refused to let me have any information for quite a while with excuses like, 'Because our stocks are subject to availability, prices might change', and 'We don't have a bar list, so I can't give you the prices'. It is a shame that they were dishonest here because the real reason for not telling me was that MSC wants everyone to buy their drinks package (they make more money out of you that way). After quite a few emails dancing around the question MSC were able to tell me the 'approximate' price of some drinks, which enabled me to see that a drinks package was not good value for us. The basic package does not cover a gin & tonic, or most of the cocktails, so if you want anything like that you need to be buying the higher priced packages. We spent a lot of money on drinks, but it was still cheaper than the drinks package. Bear in mind that most days we were ashore so not buying day-time drinks from the ship. To help out others in this respect I have taken photos of the bar prices and will attach them below. Remember they add 15% to these prices to cover the cost of putting the drink into a glass (!). Lesson 3 - MSC want you to buy their drinks packages because it makes them more money Having spoken to various people before setting off I was expecting something a bit classier than what we encountered. The ship itself is very new & shiny, but we found that lots of people are happy to wander around in wet swimming trunks carrying plates of pizza from the buffet. Often we shared a lift with people wearing pyjamas taking a plateful of sausages or similar to their room. The gala night was a lot more formal and many people dressed up for that, which made it much more special, but on the whole I was surprised at the casualness of it all. There was a 'white night' where we were encouraged to wear all-white, but perhaps 10% of passengers bought into this. Given the amount of clothes space available in the suitcase and cabin; I guess a one-off white outfit was not going to be a priority. Lesson 4 - This is more of a party ship than a classy cruise, pack accordingly. I was also expecting there to be informative/educational presentations (I guess I had heard this from people who had been on other cruises). There were none on this cruise. In the evening there were basic dance classes which were good fun and the crew did a great job of encouraging and helping people along. Aside from that it's Karaoke or a band or a 35 minute theatre show. The cirque-de-soliel show was excellent and worth the price. The other (free of charge) shows were also good and worth booking in to. You can book into these things on the interactive screens around the ship or you can use the Msc-4-Me App on your phone. Both systems worked well for us. Lesson 5 - It's all showbiz, nothing cerebral. But do go to the shows. We didn't use the MSC shore excursions at all - they seemed to be crazily expensive and we are not afraid of negotiating for a taxi. For example: before arriving at Barcelona you find a shuttle-bus ticket in your cabin for 9.99 Euros. This is for the bus that saves you a 40 minute walk into the city. As soon as you get off the ship you can see the shuttle buses lined up with the 4 Euro fare shown on the front. A few prices we found: Naples to Pompeii return taxi 17 Euros per person Messina to Taorina return taxi 15 Euros per person Marseille to Airport taxi 10 Euros per person Lesson 6 - Don't use the MSC excursions unless you really can't be bothered to do anything by yourself. Food on the ship was good. Our children enjoyed the all-day availability of the buffet and the range of options there was very broad. Our evening meal was in the standard deck 6 restaurant and the food was varied, plentiful and well presented buy the attentive staff. Really enjoyed having the same servers each evening and they very quickly got to know us and our drinks choices - excellent. They were happy to hold half-used bottles of wine over from day to day. Lesson 7 - Food is plentiful and good quality Finally, just before you join the ship they get you to stand in front of a picture of the ship and hold a pretend wooden ships wheel. Part way through the cruise an envelope containing 6 of these comical pictures arrived in our cabin. The idea is that you tick a box and leave the photos for your cleaner to take away. All of our party returned the photos in this way, but nevertheless 3 of the 5 cabins had 35 Euros added to the bill for the pictures. That seems to be more than just a coincidence to me! Just 10% of people overlooking this on their bill brings nearly 16,000 Euros a week to MSC. Lesson 8 - Watch out for the hidden costs Would I go on this cruise again? No Would I go on another cruise? Possibly, if there were more grown-up activities going on. Read Less
Sail Date April 2019
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these ... Read More
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these VENUES serve exactly the same food, but just that the name of the restaurants are different. Some are even right next to each other, but use different names. Now we know why they use the word VENUE, clever! Specialty restaurants: As soon as we boarded we bought a package to dine in 4 different specialty restaurants, it was 115 Euros total. We soon found out that the package means eating the set menus at each restaurants and that we could just walk into any specialty restaurant without a package and pay the price of set menu. A set menu usually means 3 course with very limited options to choose from. At the end of the four days we were very disappointed to find out that the values of all four set menu added together was only about 7 euros more than 115 euros that we had purchased our package for. Specialty restaurant 1 (Bistrot): The waiter obviously had no training as he spilled wine everywhere on the table while pouring. Every single glass he poured he spilled. The decor looked cheap. Set menu options very limited as compared to a la carte. Specialty restaurant 2 (Butcher's Cut): Everything was great. Specialty restaurant 3 (Japanese): The set menu comprised of around 9 items. First came the miso soup and the appetizer. Then the food stopped, and we had to wait 40 minutes for the next dish. Items 2~8 came together in one platter. We almost missed our Cirque du Soleil show. The food was mediocre, it was just a western version of Japanese food using disposable chopsticks. The waiter asked for our room numbers and he entered it into the machine, but it didn't work so he asked again our numbers. This process repeated 3 times. Had he asked one more time I should've probably write it big and clear on my forehead. Specialty restaurant 4 (Tapas): We were given an a la carte menu as usual, but this time it got 10 times more complicated for ordering a set menu. There were around 30 items total on the menu, but only around half can be ordered if you are on the set menu. The tricky part was that the menu didn't indicate which ones can be ordered and which ones not. So the waiter had to point them out again and again. On Board activities Perhaps it was our own lack of experience, but after seeing the promotional video on Belissima with the water slides, bowlings, F1 sitimulators, and all the cool activities, we somehow thought that all these were supposed to be free. - The jacuzzis were always packed, even on a non-sea day. - The gyms had no yoga classes that we wanted to go. Service & Staff Waiters are generally not friendly. Room stewards are much more friendly. Ship design and cleaniness It is a very nice new ship and well designed with high techs. Would have been 5 stars but on the main public deck (Promenade deck), the walkaway is quite narrow for a ship with 4000 passengers. On top of that they place photo shoot stands, tables selling perfumes, etc. to block the way and make the main walkaway even narrower. This especially affected the speed people disperse after a show finish. I guess making money out of photo shoot and perfume is much more important to MSC. Cabin Our cabin was right under the buffet area and the sound of people moving chairs was very very loud. The sound could have been much reduced had they put softer rubber paddings on all chairs. At night when the buffet chairs were silent, things were even worse... The cabin had this constant high pitch plastic or wood crackling sound everywhere. It was even worse in our relative's room. Review summary We were excited and overjoyed the moment we got on this stunning new ship as we saw the glamorous high tech interior. This was our second time cruising, with the first being in Alaska with HAL line 'Noordam', but the ship was very old and even had CRT TV in each cabin. However, we had a very enjoyable time on it and so we decided to cruise again, this time choosing a newer ship the MSC Bellissima, what could go wrong? Unfortunately, over the course of 7 days on the Bellissima we felt that MSC puts a higher priority on making more money out of guests in every way rather than making guests happy so they would come back again. For example: - Staffs would hard sell packages, souvenirs, lemon cello, photo shoots, etc. every chance they see you. - Basically apart from buffet, main dining rooms, shows, otherwise nothing is free. Even water is 3 euros/liter and guests are technically not allowed to take water with our own bottles in the water dispensers in the buffet area. - It is written by MSC that tipping to individual staffs is 'discouraged', and that tips are encouraged to be tipped to the company as a whole. After getting to know MSC's mentality we suspect that this was so that they could keep those tips and never pay it down to the staffs. Read Less
Sail Date April 2019
This was my children’s first cruise experience and my husband and I had been on two much smaller cruise ships over 20 years ago, so this was a whole new experience for us. Transfer from Marseille airport was good, a driver was waiting ... Read More
This was my children’s first cruise experience and my husband and I had been on two much smaller cruise ships over 20 years ago, so this was a whole new experience for us. Transfer from Marseille airport was good, a driver was waiting in Arrivals for us and we shared a mini bus with another family on our flight, so we were on our way straightaway.  The port was only 20 minutes away.  On arrival at the cruise terminal our cases were tagged and taken from us and we went through to the check in area.  We still had an hour and a half until check in opened, but there were plenty of seats and a café if you wanted to buy a snack or drink.  An announcement was made when check in opened, Aurea experience guests were asked to come up first, but nearly the whole waiting area of people stood up.  We made our way through the crowd of people and soon got checked in and were given our cruise cards and wrist bands.  There was a table with fruit juice and then you had to stand for a family photo.  After the photo, you went through security screening and then on the ship you presented your cruise card and had your photo taken for ID purposes.  There were a lot of staff standing around with posters advertising the drinks packages, but we tried to avoid these, as we already had the premium package which was offered as a promotion when booking our holiday.  We made our way to our cabin (12005) a duplex suite at the front of the ship. The cabin was great; upstairs there was a double bed which we had asked to be twin beds, but Mellissa our friendly cabin steward came to introduce herself straightaway and told me that she would change the bed arrangement while we were at dinner.  The bathroom upstairs was bigger than I thought with a full-size bath with shower over, also upstairs was a TV, a small safe and a large walk in wardrobe with vanity unit and hairdryer.  Downstairs there was a shower room, a walk-in wardrobe, dining area, large TV and a sofa bed which quickly turned into a very comfy double bed.  There was also a vanity unit with hairdryer, coffee table, mini bar and more storage.  There is room for cases under the beds upstairs or under the staircase.  The cabin also came with two Zoes, like Amazon’s Alexa, but we only used them as a Bluetooth speakers, as we couldn’t get them to work when asking questions.  The TV’s in the cabin show your account details and give information on what is happening on board plus you get a paper daily planner every night to look through.  You can also download the MSC for Me app to use on your mobile, you don’t need the internet package for this to work on-board.  There are also screens around the ship if you want to book shows, etc.  The balcony was a good size with two sun beds, two chairs and a foot rest.  The hot tub was always warm enough to relax in and had a hot/cold tap to fill it up.  Two bathrobes and slippers were provided and 4 pool towels. We also got a free diffuser to take home. The buffet area was busy, but at all the times we visited we always found a table and there was a good selection of food which we found was good quality.  You could press a button at your table and request drinks from the bar which was a great idea.  The other areas of the ship never seemed over busy, you could usually find a table to sit at.  We also had access to the Top 19 Solarium which was reserved for Aurea and Yacht Club guests.  There were towels there to use and comfy sunbeds with thickly padded cushions and a large hot tub.  There wasn’t a bar at Top 19, but someone did come around serving drinks, although he was on his own, so it sometimes took a while to get a drink. He also came around with fruit skewers which was a nice touch.  The outdoor pool was heated so could be used even if it wasn’t a very warm day and there were plenty of beds and a snack bar, drinks bar and ice cream bar.  There was a huge screen above the outdoor pool, but as the temperature at night was very cool no films were shown on this during our cruise.  We had My Choice Dining in the Lighthouse restaurant so we could turn up and get a table straightaway.  Our waiter, Julio, was very friendly and soon got to know the drinks we liked and was very efficient, we were never kept waiting too long for our food, the menu had a good choice and it was different every night of our 7-night cruise.  The food was not al a carte but was a good standard, we enjoyed all our meals.  One night my husband got a steak that was very fatty, but Julio noticed this and brought him another one.  We had to ask for butter a on a couple of occasions, but this was soon brought. On our first night at the restaurant we were told that we were on the Easy drinks package although we knew we had the Premium, so we were told to go to Guest Services after our meal to check.  We soon got it rectified and were assured we hadn’t been charged for anything.  The dome in the Galleria was very impressive and showed a different show on it every night of our 7-night cruise, it was on three times during the evening.  We had purchased the Fun Pass at £90 beforehand which meant that we could spend 180 euros on bowling, (30 euros for 30 minutes), F1 simulator (10 euros each), VR Maze (15 euros each), Interactive Cinema (10 euros each) and games in the arcade were between 1.50 euros and 3.50 euros. We soon got through our Fun Pass, I thought the bowling and F1 simulator and arcade games were priced OK, but the Maze and Cinema seemed a bit pricey for the amount of time you spent in them.  I would recommend getting a Fun Pass before you travel to save money. During our bowling session people kept coming onto our lane to have a nosy which we thought was very dangerous when we’re throwing a heavy bowling ball.  They had a blue strip of material at the bottom of the stair up to the bowling lane, but people just moved around it and small children went underneath it.  We had to ask people to move on a couple of occasions, I think a proper screen is needed to prevent this happening before there is an accident. We didn’t bother with an Internet package as we were hugging the coastline most of the time, so had a phone signal, it was only the at sea day that we struggled. We didn’t bother with the speciality restaurants, the sushi, teppanyaki and Butchers Cut seemed popular, but the French bistro and Spanish tapas bar were empty whenever we passed.  We were happy with the quality of the restaurant and buffet food so didn’t want to spend 120+ euros for a meal for four.   We did get charged 34.99 euros for photos that we hadn’t ordered. Some photos were left in our cabin which were taken when we embarked, you had a form to complete saying whether you wanted them or not.  I signed to say that I didn’t want them and the cabin steward removed them from our room.  This may have been a genuine mistake, but keep an eye on your bill while on board.  We had a free photo with the Aurea package, but when we went to the Photo shop we were told it had to be the photo taken in the restaurant on our first night and not the one from the gala night, so we ended up spending 39.99 euros for 3 photos from the gala night.  You do get pestered quite a bit by all the photographers to have photos, but we just said no thanks and carried on walking. Our drinks package was good, we got a good selection of wines, including sparkling, bottled beers, and cocktails and other spirits up to 10 euros.  We could also have water and tea/coffee in the restaurants.  The kids could get soft drinks, water and smoothies.  Just be careful because we got charged 6.33 euros for a child’s milkshake from the bar next to the waterpark, my daughter also got a shake from the indoor pool bar and it was included in our package, so beware.  Also, you get charged for using the minibar, which seemed nonsense because everything in it we could get from the bars and it was included in our package, so we never used the mini bar. We only went to one of the free shows in the London Theatre which was a Rock show.  It was 35 minutes long which was perfect for my husband who doesn’t do shows, but he enjoyed it.  It flowed well and the costumes were great.  My daughter and I went to the Syma, Cirque du Soleil show which was 14 euros each, it was a very good show and you got one cocktail at the start.  The seats were very comfy and swivelled and you had a small table in-between. It was quite an intimate theatre, which was nice, we were on the third row, but could see perfectly and were only a couple of metres from the round stage.  My children didn’t use the clubs, there was a young club for 12-14 years and a teen club for 15-17 years. A lot of the children in their age group were Spanish/French/Italian so they stayed with us and would occasionally have a wander to the buffet on their own or wander around the shops.  We only did one excursion to Pompeii which was £209 for the four of us.  It was a 4-hour excursion, but we were disappointed that we didn’t get more time at Pompeii.  It was about 50 minutes on the coach to Pompeii and then we stood around for the first 15 minutes waiting for the guide to purchase tickets and count us all in. Pompeii was very crowded and we were soon heading for the exit.  My son wanted to see the visitors centre, but we bypassed this and headed for the exit.  On exiting we were told we had 20 minutes to get a drink or visit a Lemoncello factory near the entrance with the guide.  I would rather have spent the time at the visitor’s centre or exploring more of Pompeii.  We then headed back to the bus that wasn’t there so we stood in the car park for at least 5 minutes or maybe longer and then on the way back to the ship we stopped off at a coral factory for 10 minutes.  The majority of people stayed on the bus.  It just seemed as if we had spent £209 to stand around and be sold Lemoncello and coral gifts.  We spent less than an hour and a half inside Pompeii. When we docked in Genoa, Messina and Valetta it was an easy walk to the centre, but for Barcelona it was a 2km walk, so we hopped on the shuttle bus it was 8.99 euros each for adults return and 5.99 euros for 13 years and younger.  We got charged 8.99 euros for our 13-year-old but we didn’t bother going to Guest Services over 3 euros.  All the staff we encountered were good, we just had one member of staff who was rude, she was in the Masters of the Sea pub, which we used every night, but she was only in there on one of the nights, so maybe she had been put there and wasn’t happy about it, although that is no excuse.   We had a phone call at 1am on one of the nights to say could we turn our balcony light off as it was effecting navigation.  Our cabin was located directly under the bridge. We found this funny that a balcony light was effecting the ships navigation.  We turned it off straightaway and had a chuckle about it. You use the hot tub at your own risk, my daughter sustained a very large bruise and a cut at the top of her thigh.  She was sat sideways on the ledge to gain access to the hot tub and was just about to get out of it when the filter kicked in, which is located at the entry/exit point, and it sucked her skin into the square cut out and she panicked.  I manged to prize her away and couldn’t believe what it had done to her thigh.  We have a hot tub at home but the filter is nowhere near the entry/exit point. My daughter enjoyed the waterpark and Himalayan bridge, she used them on our last evening while docked in Barcelona and there wasn’t much of a queue.  I needed to sign a waiver for her and she was issued with a wrist band otherwise she wouldn’t have been able to use the equipment. On the package we were on you could get a free breakfast in your cabin so we tried this one morning.  The order form for breakfast wasn’t in the cabin so I had to request this from Mellissa.  We filled out our order and left it on the door handle the night before.  It arrived on time, but we had ordered 3 bowls of cereal and only had enough milk for one bowl, so ended up going to the buffet anyway. I did use the spa to go for my free massage, it also said I would get a welcome cocktail and consultation, but this was never mentioned.  It was my first massage so they recommended the 50 minute Bali Massage.  I asked for the day at sea but they said they were busy that day so I went for 6pm on the Wednesday.  I enjoyed the massage but afterwards she recommended the hot stone massage and wanted to book me in the next day which was the sea day at 130 euros minus a 20% discount.  I had been told they were busy that day so I think they must get told not to offer free massages on the sea days.  I declined the second massage as I didn’t want another one the next day after just having one, it just felt a bit hard sell.  I did have a look around the rest of the spa which looked nice with lots of different areas. We did have a bit of rough weather one night and we did find it hard to sleep, not due to the rocking, but the creaking of the cabin.  I know this is probably normal for all cruise ships but thought I would mention it.  The sofa bed in our suite was very comfortable, it was big enough for my husband and myself, although my husband’s feet did hang over the end a bit, it was a firm mattress which we like. There were no announcements from the captain or anyone else about sea conditions during the 7 days.  I know they must relay in multiple languages but it would have been nice to know.  The only time you saw the captain was on the gala night when he made two appearances to stand for photos.   We didn’t bother to queue to see him though. The cruise had a very relaxed vibe, they had a couple of formal evenings and a lot of people had made an effort but there were others who were very casual.  I don’t mind it being more relaxed but it would have been nice if people had made more of an effort. It made the cruise feel more like a ferry trip. On our last night, we received our disembarkation details, we had to disembark the ship at 9.40am even though our flight was not until 4.55pm.  I was expecting to at least have the chance to stay on the ship until lunchtime.  My husband went to guest services to see if we could stay on the ship longer and book our own taxi back to the airport, even though we had paid for a transfer when booking the holiday.  We were told that we would still have to disembark the ship at 9.40am and we would have to take it up with MSC cruises when we got home.  We had to leave our cases outside the cabin before 1am and then we got to stay in the cabin until 8.30am.  I do understand that they need you out of the cabin early but didn’t see the issue with staying on the ship for the full morning. When we got back after dinner on our last night the hot tub had already been drained although they didn’t tell us that, so if you want to use the hot tub on your last day make sure you do it before going for dinner.  At 8.30am we went for breakfast at the buffet and by the time we had finished it was time to go down to disembark.  The airport is not far from the port in Marseille so we ended up spending 6.5 hours at Marseille airport.  The family who we had shared a minibus with on arrival were not happy about spending 6.5 hours at the airport either.  Considering Marseille is a large city the airport is very minimalist and there were no shops to even look around.  The seating was hard plastic and not very comfortable, my husband ended up laying on the marble floor.  We have done package holidays before and have never been dumped at the airport like this, it ruined the end of a good holiday.  We were talking about booking another MSC cruise on our last day of the holiday but on receiving the disembarkation details and feeling as if they couldn’t wait to get rid of us off the ship it has put us off booking with them again.     Why couldn’t they let us stay on the ship until lunchtime even after we had offered to pay for a taxi ourselves? Or they could have offered to hold onto our luggage while we paid for the shuttle bus into Marseille for a few hours? After complaining to MSC about disembarkation it seems as if this is normal practise. They told me that my travel agent would of told me this, but I can assure you that this was not the case. This is something I will also bring up with my travel agent. If we had of known the procedure before the last night of our holiday we could have made better arrangements. There were customers staying on the ship until after lunch who had evening flights, we could see this from the disembarkation details they gave us. We felt as though they wanted to dump everyone at the airport as soon as possible and not have to pay for another bus/taxi. Overall we enjoyed our cruise, but it did feel a bit hard sell at times. We would like to cruise the Caribbean or Asia next and will maybe look at Royal Caribbean or Celebrity Cruises to get a comparison. Read Less
Sail Date April 2019
A Med cruise seemed attractive, as seemed the price. The experience was of living in a big city. Very slow embarkation, a process repeated at every port, i.e. every day with airport-style security on leaving and returning. Despite the ... Read More
A Med cruise seemed attractive, as seemed the price. The experience was of living in a big city. Very slow embarkation, a process repeated at every port, i.e. every day with airport-style security on leaving and returning. Despite the excellent staff, mealtimes were often a stressful time. We could never be certain that a table would be available in the only restaurant open to us but we knew for a fact that the self-service buffet would be crowded, no seats, no tables, sometimes not much choice. There was always a feeling of imminent chaos as the restaurants were not able to plan for numbers ashore, new passengers and those remaining on board. Restaurant table meals were beautifully presented and served in pleasant surroundings. The menus looked exciting but the meals turned out rather bland. Our drinks package was adequate but disappointing. Our deal gave us up to 6 Euros for drinks but anything slightly more interesting was at least 6.50, so the package was largely worthless. The Californian Cab-Sauv red was actually pretty good, however, and there was a range of budget cocktails but anything other than lager was off package. Entertainment was done by accomplished artistes but each show looked & sounded a bit like the previous one. The cabin was fine, the housekeeper was discreet and skilful, nice linen and towels, fairly quiet. A balcony is only any good if you are in the sun, which was not often, we found, but that's the itinerary, not the ship's fault. Our main gripe was the dishonest way MSC presented shore visits. They promoted their own excursions but by omission, misdirection and wilful deception managed to keep the free transfers and shuttles a well-guarded secret at each port. In Palermo we followed a line under large sign for "SHUTTLE BUS", only to find after 30 mins it was an 18 euro tour, not the free shuttle which was hidden behind a building beyond it. The same stunt was pulled in Valencia, where the free city bus took you to the bus-stop for the 1 euro 50 trip to the city, but only if you avoided the MSC staff attempting to lure passengers on to another 12 euro trip to town. 12 euros isn't a lot , but if you are a family of 4...? Overall the big downer was the vast population of passengers tied to timetables for visits, shows, eating and drinking, getting on and off, all happening at the same time for everybody. This will be our last cruise on a big ship. The central activities were over-eating and over-boozing, but that's not really what I had in mind when I booked. Gala nights were spotty as most passengers preferred to stay casual, almost as if they were on holiday..! Read Less
Sail Date April 2019
I traveled with my partner and my mother, both my mother and I have traveled with Royal Caribbean quite a few times so I have another company to base this experience with. We flew to Barcalona from Heathrow, and joined the MSC ... Read More
I traveled with my partner and my mother, both my mother and I have traveled with Royal Caribbean quite a few times so I have another company to base this experience with. We flew to Barcalona from Heathrow, and joined the MSC MERIVIGLIA, my partner who is a first time cruiser was taken back by the size of the ship, as she puts it “wow” and indeed, the ship is massive, and magnificent, and that’s where the thumbs up stop. Embarkation was actually smooth and quick, so once all paperwork was done, we entered the ship, no welcome aboard, no warm greetings, just on and that was it. The first appearance of the ships interior is quite good, and the arched LED roof in the main deck area is also impressive, but that soon fades. The cabin, clean, standard, I could bang on and on about everything, so here is a pros and cons list Pros Great itinerary - some beautiful cities. Embarkation quite quick. The food and service in the Main dining hall is great. Beds are comfy. Cons Only three swimming pools - all sea water. (Very salty) All deck chairs cleared away after about 19:00 making the decks empty. Large TV over main pool - never used for movies. No smoking rules very lax, some even smoked in the hot tubs. Lack of things to do of an evening, unless you like music, eating, and Italian humour. Large gangs of moody and loud teens roaming boat being bored. Lack of lifts for size of ship The artwork, and colours used are bland. Super cons The main buffet hall (the market place) Luke warm food, bland and the same food EVERY DAY. Main buffet hall over crowded, which didn’t help with people using tables to play board games due to being bored. Lack of drinks choice in main buffet hall, Morning you get juices, and water and coffee and tea, but after about 11:00am all you will get is water and coffee and tea, (unless you pay) Drinks are expensive (most cruises are) At around 21:00, the kids club decides to march the kids through the main promenade to kids music loudly. The cabin to balcony doors slam loudly by inconsiderate neighbours. No night lights in or around the toilet, so sometimes you have to put the lights on to see where your going. The showers are ok, but could be more powerful. We found out they only change the bedding once in 7 days. Lost use of balcony twice due to “maintainace” Serious lack of things to do of an evening. All shows were based on music. Mainly Italian or Spanish The magic show and hand silhouette show was very 1980’s and most humour Italian orintated Everything costs, even certain shows that are based on the boat. The layout of the foods in the market place buffet is a mess, so by the time you finally sit down your food is pretty cold. The staff in the market place will only attend your table if you are buying a drink. Staff will tend to either walk straight at you, or refuse to move if you need to get past. If you have special dietary needs, good luck, mum was celiac, The tv in the cabin had only two English speaking channels BBC news and National geographic. The layout of such a large ship was a mess. The entertainment area will bankrupt you, for example 30 mins bowling €30.00 €55.00 for an hour. 4D cinema adults €10.00 or €8.00 for kids So to sum up, what you thought was a good priced cruise will actually cost you more than with other cruise lines, Would I recommend or travel with MSC again, NO. even my partner who had never Sailed before claimed that she found the evenings boring and would not sail with MSC again. Read Less
Sail Date March 2019
At embarkation the ship looked really impressive but as soon as we got on board & before we had a minute to take in the spectacle we are descended upon and literally grabbed by over eager sales persons berating us for our stupidity for ... Read More
At embarkation the ship looked really impressive but as soon as we got on board & before we had a minute to take in the spectacle we are descended upon and literally grabbed by over eager sales persons berating us for our stupidity for not having purchased a drinks package. Having eventually managed to extricate ourselves from this unpleasant situation we headed for our cabin and were more than a little put of by the strong smell of sewage in the corridor. That smell dissipated after a the first day. The cabin was a pleasant size pretty well equipped, the balcony was a reasonable size. The thing about this ship is it's size and that really is not a good thing because there are far too many people on board for it to be able to cope. Expect to spend a significant portion of your cruise waiting for one of the too few lifts. The worst part of the cruise was the buffet, a truly awful, dreadful experience. There are just far too many people so its difficult to find a space to eat, the noise is over-powering and when you finally fight through the crowds and buffet foot is appalling, really, really bad. More about he drinks package, eventually we gave in and bough a drinks package only to find that it is a real con, the only beer included was a really nasty version of Heineken, only a couple of spirits and the cheapest of the wines. It doesn't take long after arrival on this magnificent piece of engineering until you realise that it exists solely to cram as many human beings as possible on board and then find as many ways as possible to separate them from their cash. Read Less
Sail Date March 2019
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