Upon arrival in San Juan, it took approximately 3 hours to board the ship. There was a problem with passengers from a prior cruise that were still on board, which was a security breach (this was the rumor, we were never officially told the reason). There were 3000 passengers waiting outside in the hot sun. No beverages were offered, there was no place to sit and when we finally boarded the first person we saw was someone who was selling cocktails for $7.50. Even though I was very thirsty I refused to pay for a drink after the ordeal we were put though. The entire process was extremely disorganized. Disembarking was just as bad. It took three hours. There were no announcements as to why it was taking so long to leave the ship. We just finally went to exit the ship and we were allowed to go out of our turn. People were furious because of having flights to catch and not being told when they could leave. This was just down right rude.

Overall the food was what I would refer to as mess hall food. It was just unappetizing. The food many times was lukewarm or overcooked. That goes for all dinning rooms. We didn't eat in the Portofino. The day before the trip ended we noticed that staff were very attentive to your needs, asking if you needed anything, coffee, water, whatever. Before that we didn't know they existed except for cleaning off the tables. We would show up at a restaurant for a late snack in the afternoon and they would be closed at 5 only to reopen at 6 pm.

We signed up for mytime dinning and that was fine. We had the same staff waiting on us each night and they were just wonderful. Their names were Nick and Merry. Juliana the hostess was also very helpful and fun and made sure we sat facing a window. Our experience with the staff that attended bar on the 5th deck was great. Their names were Sofia (from Portugal) and Gia (from Romania). We thought they made the best drinks ever and were very friendly and just a lot of fun. At the end of the day they were a pleasure to talk with. Our room attendant Maria was also a lot of fun and kept the room spotless. Read more