We were so looking forward to our cruise on the Grandeur of the Seas and on the whole, were not disappointed. The ship was clean and the facilities very good.
After a delayed flight, where we spent 2 hrs on the tarmac at Manchester Airport due to an 'administrative/paperwork' problem, we finally arrived in Palma and began our transfer to the ship. The staff then informed everyone on the coach that there was a 'queue at the terminal' and we found ourselves dumped in a hot car park with very little shade for 30 minutes, being given a cup of warm water to drink. Everyone was tired, hot and getting a bit grumpy. This was not a good first impression and a totally unacceptable way to be treated. I later found out that this experience had been shared by many other people flying in from different airports at varying times of the day too. Check in was quite quick, if a little chaotic!
On board the ship, we had a comfortable seaview cabin, the food was good (especially the breakfasts), lunch choices were fresh and tasty and evening meals in the dining room were generally good, but sometimes the choices were a bit limited.
A bit small, but comfortable. Nowhere to store the cases, so they had to be put on the sofa. Nice and clean - tended 3 times a day. Bathroom small, but functional.
Bedlinen was divine.