First off I have both good and bad to critique about our cruise, but I want to separate the two into separate critiques as to not muddy the waters, and to be able to clearly get my point across.The Bad:My wife and I cruised on NCL for our honeymoon three years ago. Being our honeymoon we decided to spoil ourselves and get all the amenities: Butler service in the room, Concierge, private dining room, embarkation and de-embarkation priority etc. We bought an AE level penthouse for a trans-Atlantic cruise from Miami to Barcelona Spain on the Jade's first trans-Atlantic and we were thoroughly spoiled. Everything was great. Everything was just as we expected.But here is where you tell a good or bad company, from a great company. Everyone is great when everything works and things are as you expect them. A truly great company is the one that will go out of their way to make things right when things aren't as you expect them. In this instance NCL is neither a great, nor even a good company.This cruise we did the Western Caribbean and booked the same level room (AE)on the NCL Sun and it was described as a mini-suite. On the NCL website it listed the amenities that came with all suites (mini-suite was not broken out separately, like the different penthouses aren't broken out separately). We believe we are going to get, and paid for the extra comforts and amenities that we received our first cruise, this is the ONLY reason we paid the extra money for the mini-suite. We wanted the butler, concierge, the private dining room at breakfast and the priority boarding. I admit, it sounds like we are spoiled, and we were the first cruise, and wanted to be spoiled this cruise as well.The day of boarding we noticed a "VIP" room for Owners Suites, Penthouses, and we asked the Concierge, Karen, if this applied to us. She basically told us no, go board the boat. After discussing it with her she explained that the mini-suites hadn't received any amenities in at least 1.5 years (despite what the website said, we even showed her a print out of the webpage). She kept telling us we bought a balcony room, not the amenities, and we, in turn, explained the room wasn't the selling point for us, the amenities were. Didn't matter to her, she blew us off totally by handing us off to a purser of some sort, who handed us off to a member of the staff, all who said, "We'll have to get back to you". None of them did.After a few hours of this I discussed with my wife that we can't let this ruin our vacation. We can't fight these people for a week, be pissed off, and not get anything in return. Let's go enjoy our vacation, and we'll figure it out later. We enjoyed our vacation, and now it's "later".Here is my complaint. I understand the Concierge's belief that what we bought is the room, but she needed to understand that is not what we wanted, nor was it the reason we bought it. The amenities were important to us, that was the most important reason for us to spend the money on the upgrade. Nobody even attempted to act like they cared, and not one of them did a thing about trying to appease us.It would have been so easy for them to go down the list of amenities and give us a few of them, I didn't expect to get all of them, but two or three would have been nice. I understand they wouldn't have been able to get us the full time private butler and concierge, but would it have hurt for them to offer the private dining room, and the priority embarkation, de-embarkation? I don't think so, but nobody ever offered it. Matter of fact not one person offered anything in return for our expectations and never offered any consolation as to what our expectations were. Basically all we got was "Get on the boat, don't bother me." from everyone concerned. I'm sure I could have fought this battle for another day or two and got the things I wanted to, but I didn't want to be upset for ½ of my cruise/ vacation trying to get things that I believe should have been offered in the first place. We paid a lot of money for this cruise and I wasn't going to allow them to ruin the entire cruise for me.In the end, NCL is the only cruise line I've even sailed on, albeit I've only been on two cruises I was very happy to keep sailing with NCL. The way we were treated on this cruise, our concerns and desires ignored, and the entire day of continually being pushed on to someone else we've decided to sail with someone else next time. We sat with the cruise coordinator on the boat, and almost put the $250 down on our next cruise (we'd like to do another trans-Atlantic going the other way, or sail on the Epic). We sat back and discussed it, and have decided it worthwhile to cruise with someone else. We are already researching our options and boats for our cruise next year.That covers the amenities.The other complaint:Our cruise started with a fire on board in the crew's quarters and delayed our departure by a few hours. Not complaining about that. Things happen, and the crew dealt with it and we went on to our first port without incident and arrived on time.Taking what happened in port before we left, we awoke on both the 2nd and 4th night to the smell of burning rubber/ electrical fire on the back portion of the ship. I understand the smell was the worst on the back third of deck 9, and the back third of our deck (deck 10). Again, passengers went to the reception area to discuss and describe the smell, but nobody took the time to explain what was going on before, during or after. No overhead announcements, nobody trying to calm the people walking the hallways trying to figure it out, just two security people opening storage compartments to see if anything was burning.The first time a staff member came and told the people standing in the hallway at 2AM what the cause was, a burning v-belt on an air conditioning unit, but if you weren't in the hallway, you never would know, and at that point the smell was gone in the hallways. The scariest part is, when I awoke to the smell of something burning on the 4th night I just rolled over and went back to sleep. Looking back, not the brightest thing to do on a ship in the middle of the ocean that could have possibly been on fire, but after the 2nd night figured I wasn't going to accomplish anything by getting out of bed either. Luckily for us we had the balcony door to open and air out our cabin, what the people did in the inside cabins I have NO clue, but it couldn't have been pleasant living with that smell.