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Despite the worst-ever embarkation in Southampton (Group4 security had a fault on a scanner) crossed the Atlantic on Q Victoria - lovely ship and excellent service. Thought we were in for a treat on QM2 until some German friends told us they didn't like it. Oh dear - we have a World Cruise to look forward to!

I'm afraid it's true - the buffet on Deck 7 (King's Court) isn't a patch on The Lido on QV and if you don't mind a queue that's the place to be! Salads? - what salads? The whole deck needs a refit - it's like a motorway cafe with furniture to match. To get a complete meal you need to try 3 different serveries 1/2 mile apart (it's a big ship!)

Shows and atmosphere excellent, cabin nice and spacious, but service in public rooms really bad. All the best staff have gone to Queen Elizabeth and the management know it.

This shop has been attacked by the beancounters. When we booked in 2009 the alternative dining on Deck was free (Only Todd English was extra) Now you pay between $10 and $20 for the Asian or Italian options. Cost-cutting is obvious and staff are not happy with their new contracts

By comparison with Queen Victoria or Norwegian Gem this ship is a 1960's throwback in service attitude.

Hope it gets better after our chat with the World Cruise concierge

Cunard now known as QNard

Queen Mary 2 (QM2) Cruise Review by Robert Dossor

Trip Details
Despite the worst-ever embarkation in Southampton (Group4 security had a fault on a scanner) crossed the Atlantic on Q Victoria - lovely ship and excellent service. Thought we were in for a treat on QM2 until some German friends told us they didn't like it. Oh dear - we have a World Cruise to look forward to!


I'm afraid it's true - the buffet on Deck 7 (King's Court) isn't a patch on The Lido on QV and if you don't mind a queue that's the place to be! Salads? - what salads? The whole deck needs a refit - it's like a motorway cafe with furniture to match. To get a complete meal you need to try 3 different serveries 1/2 mile apart (it's a big ship!)


Shows and atmosphere excellent, cabin nice and spacious, but service in public rooms really bad. All the best staff have gone to Queen Elizabeth and the management know it.


This shop has been attacked by the beancounters. When we booked in 2009 the alternative dining on Deck was free (Only Todd English was extra) Now you pay between $10 and $20 for the Asian or Italian options. Cost-cutting is obvious and staff are not happy with their new contracts


By comparison with Queen Victoria or Norwegian Gem this ship is a 1960's throwback in service attitude.


Hope it gets better after our chat with the World Cruise concierge

Robert Dossor’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service

Cabin Review

Cabin
Nice and spacious, smaller than mini-suite on NCL Gem. Slightly obstructed by lifeboats, which are hung out all over Deck 7 below. Old-fashioned mechanisms.
  Queen Mary 2 (QM2) Deck Plans

Port & Shore Excursion Reviews