Norwegian Dawn Review

The worst customer service

Review for Transatlantic Cruise on Norwegian Dawn
User Avatar
carolmc1116
2-5 Cruises • Age 60s

Rating by category

Cabin
Family
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Apr 2023
Cabin: Balcony

I didn't choose this cruise. I went because of a cancellation. While most had booked 2 years earlier, I booked 4 months prior to sail. There wasn't any time to research and if I had, I would have declined.

From the beginning it was chaotic at best. When I say nobody knows what they are doing, they really don't. We had to spend 4 days at sea because of icebergs. Yes, our safety was important but there is not a lot to do when this happens. I played Bingo, went to all the wine pairings. skin care lectures, cake making demos, sushi making, gym, SPA Day, napkin folding, and all the other lame things one does on a cruise. Also, there were people vomiting everywhere on the ship for 3 days and this was most unpleasant. I don't understand how people don't prepare to be in the North Atlantic in April.

The wheelchair delays were epic and abundant. Tender delays for hours and my party was told we usually put 80 people on these and today there will be 100. Then they load 15 wheelchairs on and close the ramp. That was when I prayed. Some people on that ship were in poor physical shape and couldn't even stand up let alone walk. Another reason I prayed since I am a nurse and would have to assist them when they arrested.

Cabin Review

Balcony

Comfy bed. Nice size.

2 Helpful Votes
previous reviewnext review

Find a Norwegian Dawn Cruise from $599

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.